Door Latch Problems of Chrysler Town & Country - part 2

Chrysler Town & Country owners have reported 82 problems related to door latch (under the latches/locks/linkage category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Chrysler Town & Country based on all problems reported for the Town & Country.

36 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 06/19/2005

Caller's son was getting out of van and without warning the automatic door closed on his head. Caller said it took a lot of force to get the door to open. The more she pushed the harder it was to open door. She believed her son was unable to set off sensor to stop door. Her son was almost 4 years old ,and was a bit shook up. Ak.

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37 Door Latch problem of the 2001 Chrysler Town & Country

Failure Date: 06/11/2005

The power sliding side door on a 2001 Chrysler van opened automatically at 60 mph. These doors have been fixed before as they would open again after being closed but that only happened when vehicle was parked. Now it is happening while driving.

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38 Door Latch problem of the 2003 Chrysler Town & Country

Failure Date: 04/10/2005

Unable to close door latch prevented door from closing and unable to be safley secure door. Passingers exposed since door would not close.

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39 Door Latch problem of the 2005 Chrysler Town & Country

Failure Date: 02/05/2005

1. - while driving in the city, I accidentally hit the unlock button on my Town & Country limited 2005. My daughter was able to manually open the passenger sliding door while the car was in motion 2. - the Chrysler Town & Country limited 2005 failed to provide safety features to prevent the driver and passenger sliding doors to open while on driving gear. . - I took my car to jack miller Chrysler in kansas city, the dealer where I bought my car and explained to the maintenance manager the problem. He told me that there was nothing that could be done because " that's the way Chrysler builds its cars". I called Chryslers customer service, and was told that we should always ride with child safety lock on. This doesn't change the fact that there is a serious defect with their sliding doors. Ford company has implemented a safety feature in which the sliding doors will not open while the car in on driving gear.

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40 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 12/24/2004

2002 town and county lxi sometimes liftgate will not open with power button, remote control, nor manually. A dinging/bell noise occurs when it fails. Sometimes power sliding door will not close with power button nor remote control. Door begins process to close and before it latches, it kicks back open. I purchased this vehicle in 2004 from my parents who purchased it new from the dealer. They had the same problems from time of purchase, but the dealer could never get it to duplicate the problem. It seems to be reoccurring and happening more often. Incident date and failures only reflect my experiences, not my parents. Incident date is only for the first, because there have been many. I would like to take my vehicle in and have this failure/problem resolved, but wanted to find out about other complaints, since there has not been a recall. I did read about another investigation concerning a similar problem with the liftgate.

41 Door Latch problem of the 2003 Chrysler Town & Country

Failure Date: 10/29/2004

While pressing the remote to open the door, the door and latches failed to work on its own. . The consumer had the vehicle inspected and the mechanic informed the consumer that the problem could not be duplicated. Please fill in additional information.

42 Door Latch problem of the 2003 Chrysler Town & Country

Failure Date: 10/01/2004

I was stopped at a stop sign. I proceeded into an intersection and the pass front corner of my van was impacted. The force of the crash caused me, as driver, to come out of my seatbelt and I was thrown out the door which opened during the crash despite being locked. I was thrown to the pavement and injured.

43 Door Latch problem of the 2003 Chrysler Town & Country

Failure Date: 09/13/2004

The rear driver door will only open from the outside. This problem happened intermittently.

44 Door Latch problem of the 2005 Chrysler Town & Country

Failure Date: 06/13/2004

Purchased a new 2005 stow & go, Town & Country van with the power door options. Passenger side door would not roll forward nor would it open when the button is depressed to activate door. Had to return to dealer to replace motor/latch that makes the entire door move forward.

45 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 12/17/2003

The power sliding doors operate erratically. Sometimes they act like something is in the way and the door reverses direction. This occurred recently and my daughter's foot was smashed by the door. It did not require a doctor's visit but her foot was bruised. We took the vehicle to the delaership and they said that there were no error codes. They said they contacted Chrysler hq and they said if there are no codes then there is nothing they can do. There are other times when the sliding doors are closing and the ignition key is turned (to start the engine) the doors reverse direction. There have been other times where the door started to open but then stopped and had to be closed manually. This happened four times in a row but when taken into the delaership they said there was no code so they couldn't do anything. The last time the car was in the shop the service technician said the Chrysler tech support told them to reset all the modules even though there was no code indicating a problem. We know this is a problem since these symptoms just starting happening in the past few months. The dealership keeps telling us that they know something is wrong but without a code there is nothing they can do.

46 Door Latch problem of the 2000 Chrysler Town & Country

Failure Date: 10/10/2003

Van side power sliding door depressed, closing button and sliding door closed, smashing consumer's fingers.

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47 Door Latch problem of the 2001 Chrysler Town & Country

Failure Date: 08/01/2003

Traveling at 15mph, hit a small bump and the driver side sliding door opened 2 inches. All of the door locks in the van remained in the lock position, but the door disengaged and opened.

48 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 07/29/2003

I own a 2002 Chrysler Town & Country limited, I feel that the door lock symbol on the driver and passenger doors is a security and safety issue, when you lock the doors the button is pushed down, to unlock the doors you push the button up. The door lock symbol is above the button: it reads: lock, a person could be in a personal, security, and safety situation, wanting to lock the doors, and was in a panicky situation, and wanted to lock the doors would push the button up because the lock symbol is on the top of the button, but instead they would be unlocking the doors. I have contacted Chrysler daimler on June 20, 03, they gave me a refrence number: 11372235, never heard from them again, contacted them again, and still have not heard from them. I feel that they should change the lock symbol above the button, and place it below the button. I also own a 2002 Dodge, class b van/camper and the lock symbol is in the proper position, below the lock & unlock door button. I have recently retired from the new bedford, MA police department, served 38 1/2 years, and I feel that a woman entering her vehicle in a shopping center, and was approached by an individual who was going to car jack her vehicle, this woman being in a panick situation thinking she is locking her vehicle because she sees the lock symbol above the door lock/unlock button pushes the button up would be instead unlocking her doors.

49 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 07/28/2003

Doors locked by themselves, with the keys in the ignition and my son in his car seat in the back seat.

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50 Door Latch problem of the 1997 Chrysler Town & Country

Failure Date: 07/23/2003

Consumer stated while driving, the windshield wipers came on without touching the controls. Also, the door latches activated while the vehicle was in motion, even though no one had touched them.

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51 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 06/23/2003

I own a 2002 Chrysler Town & Country limited, I feel that the door lock symbol on the driver and passenger doors is a security and safety issue, when you lock the doors the button is pushed down, to unlock the doors you push up. The door lock symbol on the 2002 Chrysler Town & Country limited is above the button: it reads: lock, a person who could be in a personal, security, and safety situation, wanting to lock the door, and was in a panicky situation and wanted to lock the doors would push the button up because the lock symbol is on the top, but instead they are unlocking the doors. I also own a 2002 Dodge class b van/camper, and the door lock symbol is below the button, so you know when you look at the door lock symbol, and you push the button down towards lock, the doors are locked. Did contact daimler Chrysler in June 2003, and on June 20, 2003, received a reply from an individual called glenn who stated that my thoughts would be passed along to their vehicle safety department, he also forwarded a reference # 11372235, to date I have not heard from daimler Chrysler I believe that an individual being in a situation requiring them to quickly locking the doors, and being in a Chrysler Town & Country quickly looking at the door lock could possibly push the button up thinking the doors are going to lock as the symbol for lock is on the top, but the doors are going to be unlocked. I feel that daimlerchrysler should take action and change the symbol for the door lock, would appreciate your investigating this.

52 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 02/12/2003

Aprox. 4 miles into my commute the automatic sliding door on passenger side of the vehicle opened and closed by itself while driving at a rate of 35mph. No warning alarms had gone off to indicate the door was not properly closed.

53 Door Latch problem of the 2002 Chrysler Town & Country

Failure Date: 05/01/2002

Prior to 15k miles, rear hatch on van will not open. Bounced back and forth between several dealers and never repaired. # years and 60k miles later, Chrysler says the warranty is expired and that they are not liable. All complaints and reair attempts are documented.

54 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 09/01/2001

Both power locks on side doors do not function and both doors do not latch securely. Doors can be opened even when security alarm is armed.

55 Door Latch problem of the 2001 Chrysler Town & Country

Failure Date: 05/14/2001

Consumer shifted gear into park, but vehicle was not in park ,it was still in drive. Consumer took vehicle to dealer, and is waiting for explanation of cause. Right rear seat recliner assemblies were replaced due to a rattling noise. Sliding doors don't always completely shut, while driving they will open, dealer states this is the design of the door.

56 Door Latch problem of the 1999 Chrysler Town & Country

Failure Date: 10/01/1999

Sliding door and hatch door shake loosely. At one point, doors opened up while consumer was driving. Contacted dealer and the dealer noted that there was a rattle and made an adjustment, but problem still occurs.

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57 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 06/01/1999

In June 1999 consumer took vehicle to dealer because side sliding door would not lock. Dealer fixed problem. Then, in January 01 while van was moving consumer's daughter reaches from her seat and was able to pull door open. Contacted dealer, and dealer said there was a new system that they could install for a high price or they could install old system for a cheaper price.

58 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 01/28/1999

Driver's side sliding door lock is stuck in open position. This is the 3rd lock failure on this door.

59 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 05/03/1998

The sliding door comes partially opened while driving. Dealer replaced lock before problem exists again.

60 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 08/01/1996

Rear door latch failed.

61 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 07/31/1996

Intermittently the sliding door on the passenger's side will not open from the inside when the door latch button is pressed.

62 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 07/04/1996

Driver's side sliding door latch failed, pushed unlock button, door would not open, manually opened door.

63 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 06/15/1996

Sliding door latch failure, while the vehicle was in motion, the passenger's side sliding door opened.

64 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 06/01/1996

Inside latch on sliding door will not engage and difficulty in opening from the outside.

65 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 05/31/1996

The sliding door locked and could not be opened, the entire locking mechanism had to be replaced.

66 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 05/20/1996

The left door will not open from the inside. Please describe.

67 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 05/05/1996

The sliding door automatically locks but does not open when hitting the button or using the remote. #ea96025.

68 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 04/18/1996

Unable to open the sliding door on the passenger side, door latch failure, also brake rotors malfunctioned, causing rear brake pulsation.

69 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 04/04/1996

Consumer experienced sliding door latch failure. The latch has been repaired once. (3) other repairs related to the door also took place. #ea96025.

70 Door Latch problem of the 1996 Chrysler Town & Country

Failure Date: 03/05/1996

While trying to unlock latch the sliding door latch fails to open.


Other Common Latches/locks/linkage related problems of Chrysler Town & Country


Town & Country Service Bulletins
Town & Country Safety Recalls
Town & Country Defect Investigations