Display Function Problems of Ford Edge

The contact owns a 2021 Ford Edge. The contact stated that the display screen was intermittently inoperable. No warning lights were illuminated. The contact stated that the failure was more frequent while starting the vehicle and then shifting into reverse. The contact stated that the display screen failed to produce an image when the vehicle was shifted into reverse. The vehicle was taken to a local dealer to be diagnosed; however, the contact was informed that no failure was found because the display screen had started working as needed. The contact was able to drive normally; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.

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Tl the contact owns a 2013 Ford Edge. The contact stated that the rear camera failed. The contact stated that the screen was black screen and while operable, the image was displayed upside down with a beeping sound. The contact stated that the failure was intermittent. The contact also stated that the liftgate failed to close or open completely. The vehicle was taken to corwin Ford of springfield (3241 south glenstone avenue, springfield, mo, 65804, (417) 883-4330) to be diagnosed. The contact was informed that the rear camera and liftgate needed to be replaced. The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 20v575000 (visibility). The vehicle was not repaired. The failure mileage was 68,000.

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