Sensing System Camera Problems of Ford Edge

The contact owns a 2020 Ford Edge. The contact stated that the forward-facing camera stopped functioning as designed, with the messages "pre-collision not available - sensors blocked, please clear sensors" displayed. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the forward-facing camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

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Ford recently responded to a recall concerning the back up camera, and updated the software package. Since that time, the forward camera no longer works. The camera is used daily for parking purposes.

See all problems of the 2021 Ford Edge 🔎.

On April 26, 2022 the dealer performed the recall (Ford 22s!4) a software fix to correct a rear camera problem, I was not experiencing on my 2021 Ford Edge st. It took the entire day to do the procedure, and after getting the car back, I experienced what seemed to be some temporary problems, but the main problem being the front camera not operating as designed. I brought the vehicle back to the dealer on may 3 2022, and as of the date of this communication, may 27, 2022 they have not been able to correct the problem I will be without use of the vehicle for one month as of may 31, 2022.