Sensing System Camera Problems of Ford Edge

See attached document for complaint.

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The contact owns a 2011 Ford Edge. The contact stated that while reversing, the rearview camera displayed a blank or upside-down image. The contact stated that the rearview camera had previously been replaced, but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,000.

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The backup camera isn't working properly; it's very dim and glitchy. This was a known and recalled issue for 2021 - 2022 Ford Edges, but because of my VIN number, they won't fix it without charging me. If I'm having the same issue as the other recalled ones, why won't you service mine?.

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Nhtsa request #1576215 | Ford motor company [xxx] I am filing a complaint as suggested by the u. S. Department of transportation’s vehicle safety hotline information center. My 2011 Ford Edge is experiencing the same symptoms as indicated in a safety recall for failure of the backup camera, however my vehicle/equipment is not included in the recall. The camera was replaced and paid for out of pocket in 2021 due to the same issue. I requested that Ford motor company provide a customer satisfaction program for my vehicle's back up camera. We paid $1,072. 46 ($485. 00 for the camera + $587. 46 in labor charges) to replace the defective back up camera 1/28/2021 after the technician at mike marone Ford in longmont, CO verified our concern and confirmed that the backup camera was inoperable and had failed. This repair came with a 2 year unlimited mileage parts and labor warranty. When the camera failed again in 2023, I called the same dealership to ask about the repairs and was told the warranty had expired a few months prior and there was nothing they could do other than have us pay to replace the camera again. They performed an inspection and confirmed the camera is inoperable. Shortly thereafter we received safety recall notification 23s23/NHTSA recall 23v342 for an inoperative rear camera for our 2020 Ford explorer. I was hopeful that Ford realized the camera was defective and would replace the camera in our 2011 Ford Edge as part of that same recall, as the safety notification stated "the loss of the rear camera image while in reverse increases the risk of a crash". I called Ford motor company I was told by the customer service agent I spoke with, that this was a VIN specific recall notice and she could not honor the recall for 2011 Ford Edge. Followed up with Ford asking them to reconsider their decision, and was told they could not overrule the initial decision. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Bought this vehicle from bayou Ford in laplace, la around 2 months ago. The back up camera stopped working correctly after first month. Paid to have reset at Ford dealer in slidell, they said wasn't on recall. It's got squiggly lines when selecting reverse on shifter, unable to view behind me. This is dangerous as it's a large vehicle and I fear running over something or into another vehicle out of view. This is the exact problem as the recall indicates. The slidell dealer said it would be over 1k to replace a camera and I don't have it after just buying thr vehicle. This should not be happening with a 2 year old vehicle. Can someone please help me? debra hunt 985-400-8620 , dsh0512@gmail. Com.

See attached document for complaint.

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The contact owns a 2013 Ford Edge. The contact stated that when the vehicle is in reverse the backup camera image displays upside down. The vehicle was taken to an independent mechanic where the contact was then told that the vehicle should be taken to the dealer. The dealer was not contacted. The manufacturer was contacted and referred the contact to NHTSA. The failure milage was 120,000.

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Back up camera works intermittently. Was told by the dealer the parts for the camera were on back order and it could be up to a year before they get them in!!!! also if the car sits for 2 to 3 days the battery is dead and it has to be jump started. Battery tested at 100%. Everything is off when I get out of the car but something is draining the battery!!!.

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The contact owns a 2013 Ford Edge. The contact stated that while reversing the vehicle, the rearview camera was inoperable with a distorted image displayed. The vehicle was taken to an independent mechanic who diagnosed that the rearview camera needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 129,000.

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was in reverse, the backup camera failed to operate, with an error message to “see the dealer” displayed on the infotainment screen. The contact took the vehicle to an independent mechanic who informed her that the failure was common and referred her to the dealer for assistance. The dealer nor the manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 111,000.

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The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the rearview camera intermittently failed to operate as needed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 71,000.

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Rear backup camera failure. Sometimes it is upside down, sometimes it is right side up and sometimes it is blank and sometimes show only black screen with verticals lines.

The rear back up camera is extremely fuzzy for the display or image and has resulted in near miss with fixed object incidents.

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Tl the contact owns a 2012 Ford Edge. The contact stated that the backup camera did not work when activated. Legacy Ford (27225 southwest fwy, rosenberg, TX 77471, (800) 373-4156) stated that the interface module was not working and the contact had missed a recall. The dealer stated that the recall was extended; however, the contact missed that too. The manufacturer stated that NHTSA could extend a recall for the contact and transferred her to NHTSA. The failure mileage was 109,000.

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The backup camera stopped working properly years ago. When in reverse, the camera is either completely a black screen or upside down. I have been quoted many times by Ford that it would be $500-1,000 for me to fix this. This is a common issue with this vehicle make/model. Many other people have notified NHTSA of this issue, as well and Ford says this is very common yet they take no responsibility to fix it. This creates blind spots and a safety issue while backing up.