Back Over Prevention Problems of Ford Edge - part 1

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while depressing the brake pedal, an excessive amount of pressure was needed to depress the brake pedal. The failure had persisted, and the contact now had to pump the brakes to build up pressure while attempting to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who was able to duplicate the failure and informed the contact that brake fluid was leaking from the vehicle. The brakes were replaced. The contact stated that the brake hose had previously been replaced. The mechanic advised the contact not to drive the vehicle until the recall repair was completed. The contact drove the vehicle to the residence and had not driven the vehicle since. The dealer was contacted and confirmed that the parts for recall repairs were not available. The vehicle was undrivable. The manufacturer was not informed of the failure. The failure mileage was 79,236.

See all problems of the 2017 Ford Edge 🔎.

The contact owns a 2015 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was distorted intermittently. The contact stated that while driving at an undisclosed speed, the brake pedal occasionally became inoperable and failed to function properly. There was no warning light illuminated. The contact received notifications of NHTSA campaign numbers: 25v572000 (back over prevention) and 25v544000 (service brakes, hydraulic); however, the parts for the recall repairs were not yet available. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.

See all problems of the 2015 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v572000 (back over prevention) and 25v544000 (service brakes, hydraulic); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 25 mph, the "brake fluid low" message was displayed. The contact inspected the brake fluid and noticed there was brake fluid in the reservoir. The contact added brake fluid to the reservoir, and approximately 5 days later, the message was displayed again. The contact became aware that there was no brake fluid in the reservoir. The vehicle was taken to a certified mechanic, who diagnosed a fracture in the brake hose, which caused a leak. The vehicle was not repaired. The dealer was contacted and confirmed that there were no parts for the recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 146,000.

See attached document for complaint. I am writing to file a formal complaint regarding the handling of safety recalls 25v572 and 25v544 on my vehicle, and to urgently request your assistance in having all repairs authorized at a local Ford dealership, due to the profound unprofessionalism and neglect I have experienced from the selling dealership, pure Honda ferndale. My vehicle is a 2016 Ford Edge sport with approximately 101,003 miles. I purchased it from pure Honda ferndale just prior to being notified of these active recalls, after which the vehicle was understandably grounded. The core of my issue lies with the conduct of the dealership's management. Before the recall notice and the vehicle being pulled from sale, I was in direct communication with the general manager, mr. Sheldon taylor. He personally assured me that he would resolve several preexisting issues, including arranging for a vehicle exchange or repairs. These issues include the dealership selling me defective and outdated tires and a rim package that no local tire shop will service, as well as a noticeable and hazardous defect in the sync system where the screen experiences complete blackouts, particularly when using the navigation and radio. However, once the reca ll was enforced, mr. Taylor ceased all communication and delegated my case to a sales representative, who has since also ignored my repeated calls and the recall notices I have provided. I have been left with a vehicle I cannot safely drive due to the open recalls and an infotainment system that fails unpredictably, creating significant distraction and safety risk. The dealership that sold me this problematic vehicle now refuses to take responsibility for its prior promises. Given the complete breakdown in communication and the lack of professional accountability from pure Honda ferndale, I do not trust them to manage my vehicle's critical safety repairs or address this additional sync system defect. Therefore, I respectfully request that the NHTSA assist me in obtaining permission t.

See all problems of the 2016 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal to stop the vehicle, the vehicle failed to respond as intended. There were no warning lights illuminated. Additionally, the contact stated that the rearview camera image was blank while reversing. The contact received notifications of NHTSA campaign numbers: 25v544000(service brakes, hydraulic) and 25v572000(back over prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer and the manufacturer were contacted. The vehicle was not repaired. The failure mileage was approximately 175,071.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts for the recall repair were not yet available. The contact did not understand how the recall was initiated without the parts being available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

See all problems of the 2018 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention). The contact stated that while driving at undisclosed speeds, the vehicle stalled. After several attempts the vehicle restarted. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 20v469000 (service brakes, service brakes, hydraulic), 22v413000 (power train), 25v544000 (service brakes, hydraulic), and 25v572000 (back over prevention). The contact stated that while driving out of the driveway at 10-15 mph, the brake pedal was depressed and went to the floorboard. The check engine warning light was illuminated. The local dealer was contacted and confirmed that parts were not yet available for the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 97,000.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owned a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention) and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

The contact owned a 2015 Ford Edge. The contact received notification of NHTSA campaign numbers: 22v413000 (power train), 25v544000 (service brakes, hydraulic), and 25v572000 (back over prevention), and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the braking distance was extended before the vehicle came to a stop. The brake light was illuminated. While in reverse, the back-over prevention camera displayed a black screen. The dealer was contacted. The manufacturer was made aware of the failures. The failure mileage was approximately 38,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000.

The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera displayed an upside-down image. Occasionally, the picture or the view was distorted. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.

See all problems of the 2014 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that there were no parts available for the recall repair. The manufacturer was contacted, but the contact was unable to speak with a representative. The contact had not experienced a failure.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention). The contact attempted to schedule the recall repair appointments with the dealer and was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact stated that while reversing, the rearview camera displayed a black screen. In addition, the contact stated that the rearview camera was not working occasionally. The contact stated that occasionally the camera would turn on as needed, but failed to operate as needed at other times. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The contact reported the issue due to a possible safety concern. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was unknown.

The contact owns a 2022 Ford Edge. The contact stated that while reversing, the rearview camera intermittently became inoperable. The contact stated that the rearview image occasionally failed to display properly. The dealer was not contacted. The vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 78,217.

See all problems of the 2022 Ford Edge 🔎.

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA campaign number: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, parts for the recall repairs were not yet available. The manufacturer was not made aware of the failure. The failure mileage was approximately 127,000.

The contact owns a 2022 Ford Edge. The contact stated that while the vehicle was parked, the rearview camera became inoperable. The contact stated that while attempting to reverse, the rearview camera image was displayed but then went blank. The contact stated that due to the failure, the vehicle struck an object. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The contact received notification of NHTSA campaign number: 25v315000 (back over prevention); but the VIN tool showed no open recall. The approximate failure mileage was 86,000.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact stated that while reversing, the camera screen was blank. The sensor was not beeping. The contact stated that the usb was inoperable. The contact received notice of NHTSA campaign number: 25v572000 (back over prevention). The unknown local dealer was contacted and informed the contact that a second letter would be mailed when the parts were available. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 185,000.

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA campaign number: 25v315000(back over prevention); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the parts were not yet available. The contact had not experienced a failure. The VIN was not available.

The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, the contact became aware that the rearview mirror and the instrument panel were inoperable. The contact stated that the rearview image appeared blank, and the instrument panel appeared blank while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the apim module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 109,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(r). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the alarm used to alert the driver of oncoming vehicles failed to function as intended. No warning lights were illuminated. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 110,000.

The contact owns a 2014 Ford Edge. The contact stated that while reversing, the back over prevention camera image was displayed upside down. The contact indicated that the failure had occurred after the battery was replaced. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 55,000.

The contact owns a 2017 Ford Edge. The contact stated that after shifting into reverse(r), the back over prevention camera image failed to display on the screen. The contact stated that the display screen was black and the message "camera not available" was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 80,000.

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA campaign number: 25v315000 (back over prevention); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where it was diagnosed and determined that the accessory protocol interface module (apim) software needed to be updated. The vehicle was not repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Ford Edge. The contact stated while reversing, the rearview camera image was black. The contact stated that the failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact related the failure to an unknown recall; however, the VIN was not included in the recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA hotline to report the safety failure. The failure mileage was approximately 159,000.

See all problems of the 2013 Ford Edge 🔎.

The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera image was black and the message "camera not available" was displayed. Additionally, the contact stated that the vehicle had failed to accelerate as needed while depressing the accelerator pedal. The vehicle was taken to the local independent mechanic who was unable to determine the cause of the failure. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 195,000.

The contact owns a 2013 Ford Edge. The contact stated that while reversing, the rearview camera image was distorted or blue. The message "rearview camera unavailable" was intermittently displayed. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera had failed and needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 35,000.

The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the rearview camera display activated while the vehicle was in drive. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 72,000. The VIN was not available.