Back Over Prevention Problems of Ford Edge - part 2

The contact owns a 2015 Ford Edge. The contact stated that while attempting to reverse, the back-over prevention system became inoperable. The contact stated that the rearview camera image was intermittently blank and occasionally failed to function properly. The contact also stated that while depressing the brake pedal, the vehicle jerked unexpectedly, requiring the brake pedal to be pumped several times while stopping the vehicle. The contact was unaware of any warning lights being illuminated. The contact received notification of NHTSA campaign numbers 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, parts to do the recall repairs were not yet available. The dealer was contacted, but the vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time to do the recall repairs. The manufacturer was made aware of the failure. The failure mileage was not available.

See all problems of the 2015 Ford Edge 🔎.

The contact's father owns a 2012 Ford Edge. The contact stated that while shifted into reverse(r), the rearview image was frozen, or the screen was blank. The contact stated that the failure was intermittent. The vehicle had been taken to an independent mechanic and was advised that the vehicle needed to be taken to a dealer. The vehicle was taken to a local dealer where it was diagnosed, and it was determined that the rearview camera system needed to be replaced. The vehicle was not yet repaired. The contact researched online and associated the failure with NHTSA campaign number: 25v572000 (back over prevention); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 120,000.

See all problems of the 2012 Ford Edge 🔎.

The contact owns a 2021 Ford Edge. The contact received notification of NHTSA campaign number: 25v315000 (back over prevention). The contact had taken the vehicle to a local dealer, who was unable to complete the recall repair because the dealer was waiting on an override code from the manufacturer. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was informed of the issue but was unable to help. The contact had not experienced a failure.

See all problems of the 2021 Ford Edge 🔎.

The contact owns a 2015 Ford Edge. While the contact's wife was driving at an undisclosed speed, the brake pedal was depressed, and the brake pedal went down to the floorboard. The contact stated that the next day, the low brake fluid warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed with a brake hose failure. The contact was informed that the brake hose needed to be replaced. The vehicle was repaired. The contact paid out of pocket for the repair. The contact received notifications of NHTSA campaign number: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The failure mileage was approximately 131,000.

The contact’s employer owns a 2015 Ford Edge. The owner received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted, and it was confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that occasionally, the rearview camera image was distorted. Additionally, the contact stated that while driving at an undisclosed speed and depressing the brake pedal, the brake pedal traveled to the floorboard with the low brake fluid warning light illuminated. The contact stated that while the vehicle was parked, there was brake fluid leaking from the vehicle. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the flexible rear brake hose had failed and needed to be replaced. The vehicle was not repaired. The contact stated that there were intermittent failures with the trunk latch. The contact stated that occasionally the trunk latch was inoperable while attempting to open the trunk manually or while using the foot-activated feature. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to perform the recall repairs were not yet available. The vehicle was taken to the dealer, but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failures. The approximate failure mileage was 120,000.

See all problems of the 2017 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact stated that while attempting to reverse, the rearview camera image failed to function properly and intermittently turned off and on. The contact received notification of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, parts for the recall repairs were not yet available. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were still unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The failure mileage was not available.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while depressing the brake pedal, an excessive amount of pressure was needed to depress the brake pedal. The failure had persisted, and the contact now had to pump the brakes to build up pressure while attempting to stop the vehicle. There were no warning lights illuminated. The vehicle was taken to a certified mechanic, who was able to duplicate the failure and informed the contact that brake fluid was leaking from the vehicle. The brakes were replaced. The contact stated that the brake hose had previously been replaced. The mechanic advised the contact not to drive the vehicle until the recall repair was completed. The contact drove the vehicle to the residence and had not driven the vehicle since. The dealer was contacted and confirmed that the parts for recall repairs were not available. The vehicle was undrivable. The manufacturer was not informed of the failure. The failure mileage was 79,236.

The contact owns a 2018 Ford Edge. The contact stated while driving at an undisclosed speed, the infotainment system screen displayed both the forward and rearview images simultaneously. In addition, the contact stated that the buttons on the infotainment system were lagging and were sometimes inoperable while pressed. The vehicle was taken to an unknown dealer, where the contact was informed that the failure was related to an unrepaired recall. The dealer declined to inspect the vehicle at the time. The vehicle was not diagnosed or repaired. The contact later received a call from the dealer to schedule the recall repair for June 2026, when the parts were scheduled to be available. The contact stated that the vehicle was unsafe to drive with the forward and rearview images displayed on the infotainment system screen simultaneously, and the contact could not wait until June 2026. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The manufacturer was made aware of the failure, but no assistance was provided. The contact was informed that the failure was not related to the unrepaired recall. The failure mileage was approximately 74,000.

See all problems of the 2018 Ford Edge 🔎.

The contact owns a 2015 Ford Edge. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image was distorted intermittently. The contact stated that while driving at an undisclosed speed, the brake pedal occasionally became inoperable and failed to function properly. There was no warning light illuminated. The contact received notifications of NHTSA campaign numbers: 25v572000 (back over prevention) and 25v544000 (service brakes, hydraulic); however, the parts for the recall repairs were not yet available. The dealer was contacted but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 112,000.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact stated that the rear-view camera displayed a distorted image while in reverse(r). The contact then received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v572000 (back over prevention) and 25v544000 (service brakes, hydraulic); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 25 mph, the "brake fluid low" message was displayed. The contact inspected the brake fluid and noticed there was brake fluid in the reservoir. The contact added brake fluid to the reservoir, and approximately 5 days later, the message was displayed again. The contact became aware that there was no brake fluid in the reservoir. The vehicle was taken to a certified mechanic, who diagnosed a fracture in the brake hose, which caused a leak. The vehicle was not repaired. The dealer was contacted and confirmed that there were no parts for the recall. The manufacturer was not made aware of the issue. The failure mileage was approximately 146,000.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the rearview camera had displayed a blank screen. The approximate failure mileage was 101,500.

The contact owns a 2022 Ford Edge. The contact received notification of NHTSA campaign number: 25v315000 (back over prevention), and while speaking to the dealer the contact was informed that the recall repair was performed via satellite. Despite the remedy being completed, the infotainment center experienced continued blackouts, a frozen screen, and displayed various warning lights, indicating that several functions within the vehicle were unavailable. The failures also occurred with the back over prevention camera while the vehicle was in reverse. The contact spoke with the dealer and was informed that no further repair could be completed because the recall repair was a one-time free repair. The manufacturer was not informed of the failure. The failure mileage was approximately 60,000.

See all problems of the 2022 Ford Edge 🔎.

See attached document for complaint. I am writing to file a formal complaint regarding the handling of safety recalls 25v572 and 25v544 on my vehicle, and to urgently request your assistance in having all repairs authorized at a local Ford dealership, due to the profound unprofessionalism and neglect I have experienced from the selling dealership, pure Honda ferndale. My vehicle is a 2016 Ford Edge sport with approximately 101,003 miles. I purchased it from pure Honda ferndale just prior to being notified of these active recalls, after which the vehicle was understandably grounded. The core of my issue lies with the conduct of the dealership's management. Before the recall notice and the vehicle being pulled from sale, I was in direct communication with the general manager, mr. Sheldon taylor. He personally assured me that he would resolve several preexisting issues, including arranging for a vehicle exchange or repairs. These issues include the dealership selling me defective and outdated tires and a rim package that no local tire shop will service, as well as a noticeable and hazardous defect in the sync system where the screen experiences complete blackouts, particularly when using the navigation and radio. However, once the reca ll was enforced, mr. Taylor ceased all communication and delegated my case to a sales representative, who has since also ignored my repeated calls and the recall notices I have provided. I have been left with a vehicle I cannot safely drive due to the open recalls and an infotainment system that fails unpredictably, creating significant distraction and safety risk. The dealership that sold me this problematic vehicle now refuses to take responsibility for its prior promises. Given the complete breakdown in communication and the lack of professional accountability from pure Honda ferndale, I do not trust them to manage my vehicle's critical safety repairs or address this additional sync system defect. Therefore, I respectfully request that the NHTSA assist me in obtaining permission t.

See all problems of the 2016 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed and depressing the brake pedal to stop the vehicle, the vehicle failed to respond as intended. There were no warning lights illuminated. Additionally, the contact stated that the rearview camera image was blank while reversing. The contact received notifications of NHTSA campaign numbers: 25v544000(service brakes, hydraulic) and 25v572000(back over prevention); however, the parts to do the recalls repairs were not yet available. An unknown dealer and the manufacturer were contacted. The vehicle was not repaired. The failure mileage was approximately 175,071.

The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts for the recall repair were not yet available. The contact did not understand how the recall was initiated without the parts being available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The manufacturer was not made aware of the failure. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention). The contact stated that while driving at undisclosed speeds, the vehicle stalled. After several attempts the vehicle restarted. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200,000.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 20v469000 (service brakes, service brakes, hydraulic), 22v413000 (power train), 25v544000 (service brakes, hydraulic), and 25v572000 (back over prevention). The contact stated that while driving out of the driveway at 10-15 mph, the brake pedal was depressed and went to the floorboard. The check engine warning light was illuminated. The local dealer was contacted and confirmed that parts were not yet available for the recall repairs. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 97,000.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing, causing the vehicle to slightly hit the trailer hitch of another parked and unoccupied vehicle on one occasion. There were no injuries sustained. The dealer was notified of the failure and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owned a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention) and requested to be removed from the recall distribution list. The local dealer and manufacturer were contacted.

The contact owned a 2015 Ford Edge. The contact received notification of NHTSA campaign numbers: 22v413000 (power train), 25v544000 (service brakes, hydraulic), and 25v572000 (back over prevention), and would like to be removed from the recall distribution list. The local dealer and manufacturer were not contacted.

The contact owns a 2018 Ford Edge. The contact stated that while reversing, the back over prevention camera screen malfunctioned, and displayed either a dark image or no image. The contact stated that the failure created a visibility hazard for the driver. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention). The manufacturer and local dealer were contacted and stated that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was 60,000.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign number: 25v572000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2017 Ford Edge. The contact received notification of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact stated that while shifted in reverse(r), the back over prevention system intermittently failed to display an image of the rear of the vehicle. The dealer was contacted and confirmed that parts for the recall repairs were not available. The manufacturer was not made aware of the issue. The failure mileage was 58,582.

The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while depressing the brake pedal, the braking distance was extended before the vehicle came to a stop. The brake light was illuminated. While in reverse, the back-over prevention camera displayed a black screen. The dealer was contacted. The manufacturer was made aware of the failures. The failure mileage was approximately 38,000.

The contact owns a 2015 Ford Edge. The contact stated that while his daughter was driving 70 mph, the vehicle suddenly shifted to reverse. The vehicle felt like it had shifted into neutral. The rear camera image was displayed. The rearview camera park aid message was displayed. The contact received notification of NHTSA campaign number: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention). The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 124,000.

The contact owns a 2017 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 104,000.

The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Edge. The contact stated that while attempting to reverse, the rear-view camera displayed an upside-down image. Occasionally, the picture or the view was distorted. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the camera was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 194,000.

See all problems of the 2014 Ford Edge 🔎.

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA campaign numbers: 25v544000 (service brakes, hydraulic) and 25v572000 (back over prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that there were no parts available for the recall repair. The manufacturer was contacted, but the contact was unable to speak with a representative. The contact had not experienced a failure.