Hatchback/liftgate Lock Problems of Ford Edge

The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact stated that the hatchback of the vehicle became inoperable. The contact stated that the rear trunk door intermittently failed to open when the contact attempted to operate the rear trunk. The contact had to push up on the hatchback to move it upward with great force. The vehicle was taken to an independent mechanic but was not diagnosed or repaired. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to nhsta hotline for further assistance the approximate failure mileage was 176,000.

See all problems of the 2015 Ford Edge 🔎.

The contact's fiancé owns a 2018 Ford Edge. The contact stated that the power liftgate failed to open manually or automatically. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that there were no recalls related to the VIN for the failure. The contact was then referred to the NHTSA hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 110,000.

See all problems of the 2018 Ford Edge 🔎.

The faulty back door lift and/or sensor resulted in the back door closing without activating the close button and it hit me in the head and shoulders several times while I put groceries in and/or removing them from the back area. I was unable to activate the foot sensor to open or close the back door when I purposely tried to open the back door using the foot sensor. After bringing the vehicle to the dealer for an oil change and informing them that this occurred 3 months after purchase, they informed me they did not have time to look at it and I had to make a different appointment. Also they stated they did not have any other concerns or complaints involving the back door closing without activating the close button. We live 4 hours away from the dealer and when I made the appointment to have it checked, that morning before leaving home, my husband went to help me pack afew items in the back and the door slammed so hard and hit him in the head causing a small laceration, headache and neck discomfort. At that point, the door did not stay open at all and slammed closed hard, with all the weight of the door. The dealer did not have the part and told me to be careful until fixed. I am afraid to use the back area now because it is hard for me to hold the door open to use the back. The door slams with such strong force that it could cause great bodily injury if you were caught there when the door slammed shut. The part was ordered the same day on 10/14/22 and I did not get an appointment until 11/2/22 to get it fixed. A great safety concern especially if one had small children and this happened.

See all problems of the 2022 Ford Edge 🔎.

The contact owns a 2021 Ford Edge. The contact stated upon opening the hatchback and taking items in and out of the trunk of the vehicle, the hatchback would close independently. The contact stated that the hatchback door had struck her on the head on four separate occasions. The contact stated that the impact was more severe on one occasion, but she did not seek medical assistance. The vehicle was taken to the dealer where an unknown software was reprogrammed; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to NHTSA. The failure mileage was approximately 500.

See all problems of the 2021 Ford Edge 🔎.

The contact owns a 2011 Ford Edge. The contact stated while driving 60 mph, the tailgate ajar warning light illuminated. The contact pulled over to the side of the road and checked and saw that the tailgate was closed. The contact opened and then closed the tailgate, re-entered the vehicle however, the warning light reappeared. The contact stated that occasionally, the tailgate would unlock inadvertently. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage is 180,000.

See all problems of the 2011 Ford Edge 🔎.

The contact owns a 2015 Ford Edge. The contact stated that the vehicle was equipped with a power liftgate foot activated feature. While the liftgate was opened, the contact reached into the rear passenger side with his leg in an outward position. A chime sounded only as the liftgate was in motion. The movement of the leg alerted the liftgate to activate. The contact's body prevented the door from closing completely; however, the contact's left shoulder and chest were partially pinned in near the tail light area. The liftgate reverse sensor did not activate. The liftgate manual mechanism was engaged numerous times before operating in reverse. There were no injuries. The vehicle was taken to the dealer where the liftgate motor was replaced. The manufacturer was notified of the failure. The approximate failure mileage was 3,000. The VIN was unavailable.

The contact owns a 2011 Ford Edge. The contact stated that the lift-gate lock malfunctioned. As a result, all of the lights in the vehicle were erroneously illuminated. The vehicle was taken to the dealer who advised the contact that there were no recalls related to the failure. The vehicle was not repaired. The manufacturer was made aware of the problem. The failure mileage was 39,000.