Sun Roof Problems of Ford Edge

Tl the contact owns a 2017 Ford Edge. The contact stated that while driving approximately 30 mph, the contact heard a popping sound coming from above their head. The contact looked at the sunroof and saw no damage. The contact stated that later in the day after parking the vehicle, the contact became aware of a crack to the sunroof glass with two additional smaller cracks. The contact was unaware of any impacts to the sunroof. The contact took the vehicle to bickford Ford (3100 bickford Ave, snohomish, wa 98290, (425) 334-4045), where the contact was informed of possible cracks from rocks or road debris. The contact was referred to the insurance provider for assistance. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,600.

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Tl the contact owns a 2019 Ford Edge. While driving 72 mph the panoramic sun roof exploded without warning or impact and glass entered vehicle. The contact sustained injuries to her hand but medical attention was not provided as she was cleaning the glass off the seat. The vehicle was taken to les stumpf Ford (3030 w college Ave, appleton, WI 54914 (920) 731-5211) where the failure was diagnosed that a rock may have caused the sunroof to shatter as there was damage that looked like a rock had hit the vehicle. The vehicle was repaired. The contact was concerned that the sunroof was not laminated. The manufacturer was not contacted. The failure mileage was 19,000. The VIN was not available.

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Tl the contact owns a 2018 Ford Edge. While driving approximately 65 mph, the sun roof exploded and glass shattered. There were no injuries. The vehicle was taken to perry Ford Lincoln of san luis (844-519-2241, located at 12200 los osos valley rd, san luis obispo, CA 93405) where it was stated that there was no recall. The manufacturer was made aware of the failure and stated that the failure was not covered under warranty. The insurance company would cover the repairs. The vehicle was not diagnosed or repaired. The failure mileage was approximately 3,200. The VIN was not provided.

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Tl the contact owns a 2010 Ford Edge. While driving 60 mph, the contact heard an abnormal noise as if a gun were fired. The contact stopped the vehicle to check, but did not notice anything. The contact resumed driving and still heard unusual noises. She stopped and exited the vehicle again to find that the sun roof had fractured. The vehicle was taken to a collision center and the sun roof was replaced. The cause of the failure was not disclosed. Sunset Ford (6616 166th Ave e, sumner, wa 98390, (253) 863-2211) was notified of the failure. The manufacturer was not contacted. The approximate failure mileage was 99,800.

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Tl the contact owns a 2014 Ford Edge. While driving approximately 55 mph, a loud popping noise occurred. Upon inspection, it was discovered that the sun roof glass had shattered. The sun roof was closed at the time of the failure. The cause of the failure was not determined. The manufacturer and local dealer (billingsley Ford, 2502 NW quanah parker trailway, lawton, ok) were notified of the failure. The failure mileage was 80,000.

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The contact owns a 2016 Ford Edge. While driving 65 mph, there was an abnormal cracking noise and the panoramic moon roof had spider cracks without warning. The contact called Ford of branford (301 e main st, branford, CT 06405) and was informed that they did not repair panoramic glass. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic where the glass was replaced on may 17, 2017 with the failure mileage at 2,400. Additionally, while driving 65 mph on November 18, 2017, there was an abnormal popping noise and the sun roof cracked again. The vehicle was taken to an independent mechanic and was informed that the glass was on backorder. The manufacturer was not notified of the issue. The recent failure mileage was 8,800.

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Takata recall. The contact owns a 2008 Ford Edge. The contact received notification of NHTSA campaign number: 16v384000 (air bags); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Also, while driving, the panoramic roof cracked without warning. The contact mentioned that the vehicle started to jerk and became inoperable. The vehicle was taken to the dealer where it was diagnosed that the coil was burned out and the computer, ecm, and sun roof needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was 134,000.

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The contact owns a 2010 Ford Edge. While driving approximately 30 mph, the power sun roof opened and failed to close. The sun roof remained continuously in the open position. The vehicle was taken to the dealer where it was diagnosed that the entire sun roof would need to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 72,000.

The contact owns a 2014 Ford Edge. While attempting to drive the vehicle, the driver noticed that a lot of water leaked through the sun roof. The failure recurred twice. The vehicle was taken to the dealer where it was diagnosed and in the process of being repaired. In addition, the vehicle was taken to the dealer where the sun roof assembly track was replaced; however, the failure recurred. The manufacturer was made aware of the failure. The approximate failure mileage was 52,000.

The contact owns a 2013 Ford Edge limited. The contact stated that the rubber seal for the vista sun roof was defective and as a result, failed to close completely. The contact mentioned that due to the failure water leak in causing water damage on the passenger side. The carpet and both front and rear passenger leather seats were severely damaged by water. The manufacturer was contacted. The vehicle was taken to the dealer. The technician diagnosed that the sun roof track needed to be replaced. However, after further inspection the technician determined that the sun roof track did not need to be replaced. The vehicle was not repaired. The failure mileage 78 miles and the current mileage was 2,000.

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Driving home on 78 from julian and heard a loud pop pulled over to the side of the road and saw that the sunroof over the back seat had exploded. Luckily the grand kids weren't the back seat the glass stay intact. Took the car to heller Ford where we both it and explained what happened. They said they have never heard of this happening before, something must hit it and it is our responsibility to pay for it. We are waiting for the glass to come so poway glass can re place it. Then we will see if Ford is going to pay for it.

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On 10/21/13 at 6:30 am I was driving on my daily route to work along interstate route 95-south. As I was driving over the high level bridge in portsmouth, nh, I heard a very loud bang. The vehicle had not struck any object, nor had any object struck the vehicle. I looked up and saw that the entire moonroof had completely shattered in place. I immediately pulled off the next exit. When I exited the vehicle and inspected its exterior, I confirmed that there was no indication that anything had hit my car. There was no sign of any object having struck the moon roof. There were no localized impact cracks or puncture holes anywhere, yet, a strip along all four Edges of the moon roof had separated, while the center area stayed intact, but was completely shattered. I brought my car to the portsmouth, nh Ford dealership and the service manager looked at my vehicle's moon roof and agreed that the damage did not appear to be caused by something hitting my car. Fmc has documentation of his statement. Sm took pictures of the moon roof and submitted a to fmc. Fmc immediately denied the request for replacement. In the meantime, the service manager escalated the request because he felt very strongly that this was not a result of something hitting my moon roof. The request was once again denied. Mr. Xxx has continued to make calls on my behalf this week to fmc, asking how anyone can make a determination without sending someone to inspect the moon roof firsthand. He was repeatedly told for three days that Ford was working on coming up with a resolution. On 10/23/13 Ford called and offered to pay for half the replacement cost of the moon roof. Due to the lack of service from Ford motor company, I had to submit a claim through my personal car insurance.

Driving home from work on hwy 99 I heard a loud pop (sounded like a gunshot) and heard the sound of glass. I pulled off the freeway and discovered my sunroof had completely exploded. I was alone on the road and was nowhere near an overpass where something could have fallen on it. It was a cold day and the heater was on so there was a temperature difference. I drove the car to Ford after calling my insurance company. I was told today that there was no "structural defect" so Ford was not responsible for the replacement. It is 1300 dollars for a new sunroof, 10 days before christmas. After doing some research online I found my car was not the only one to have had this happen. Had the cover not been closed, shards of glass would have rained down on me as well as my son in the backseat. We could have been seriously injured either from the glass or an accident. This needs to be looked into and soon before someone gets seriously hurt or loses their life.

Enclosed are a description and the other information about the Ford Edge you requested. This is a part of what was sent to the Ford motor company after the sunroof claim was denied on the basis that they feel something from the outside hit the sunroof. On July 24, 2008 at about 8:00 pm, my brother in laws was driving my car on interstate 75 just north of bowling green, ohio. He was driving 60-65 mph with the windows up, air conditioner on, and the sunroof closed. As he was driving, he reports a sudden explosion in the car, like he was shot. He and the passenger had small shards of broken glass rain down on them. They managed to safely pull the car to the brim of the highway without any further problems. Upon examining the sunroof, they observed a hole the size of a small dinner plate in the center of the roof and all four corners missing. The glass in the middle and corners of the sunroof had the appearance ?like a volcano? out of the car. Both the driver and the passenger reported that there were no overpasses or cars around them to kick up any object that could have hit the roof. The glass from the hole was not in the car. I feel this claim has been denied unjustly and that the Ford motor company and planet Ford of centerville are closing their eyes to an issue that should be investigated thoroughly by someone in person instead of sending ?digital pictures? to someone at corporate to make a decision. After all, this is a safety issue that could have been fatal, leaving Ford with a much bigger problem than just replacing a faulty sunroof. Sincerely, 2008 Ford Edge limited.

2007 Ford Edge with factory vista roof (moon roof). Vista roof shattered while driving down the road. No traffic around, nothing hit the sunroof, it just completely shattered. Luckily I had the shade closed or my wife and I would have been seriously injured. Service department at lasco Ford in fenton michigan believed it was due to the extreme cold outside mixed with the warm air inside. They could not get Ford to cover the defect, though, as they haven't had a problem yet with the vista roof. I had to file an insurance claim. This is unacceptable and Ford needs to look into this issue before someone seriously gets injured.

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