Hood Problems of Ford Escape

The contact rented a 2023 Ford Escape. The contact stated that while driving at about 20 mph and going over a railroad track the hood of the vehicle opened abruptly hitting the windshield. The contact stated they lost visibility and went through an intersection before coming to a complete stop. The contact did make the rental company aware and was told they could not diagnose the issue. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.

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The contact owns a 2021 Ford Escape hybrid. The contact stated that while driving at approximately 65 mph, a loud noise came from the hood as you can see the hood vibrating. The contact stated he has opened and closed the hood several times however, the vibration and the loud noise continued. The contact stated that no warning lights were illuminated. The vehicle was taken to the dealer and tightened the adjustable hood bumpers however, the failure was still occurring. The vehicle was taken back to the dealer and the president of the dealer test drove the vehicle and verified that there was a failure. The dealer president informed the contact that the dealer could not correct the failure. The contact stated that he was also informed that he could take the vehicle to 3 other dealers to diagnose the vehicle as a lemon vehicle. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 60.

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Tl the contact owns a 2006 Ford Escape. While driving 55 mph, the hood cover detached from the vehicle. The contact was able to pull the vehicle over. The dealer was not contacted. The manufacturer was called and suggested the contact use hood pins when he replaced the cover. The contact informed the manufacturer that he would replace the cover with a part from the junk yard. The failure mileage was 180,000.

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My 2003 Ford Escape XLT paint is peeling in strips off the hood and from the sunroof back. I have made multiple complaints to Ford in righting on the phone and in person. They claim to have never heard of the problem. In my research I have found @ least 45 others with the same issue. This is something they should not be allowed to sweep under the rug. It is a defect they are responsible for.

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The caller pulled the hood release and with the hood in the release position and the safety latch on the hood while she was driving the hood flew up. The caller said the latch that held the hood from the outside did not hold when the hood flew up. The dealer fixed it, and said there was nothing wrong with the latch. The manufacturer said there was nothing wrong with the latch. The caller was able to get the vehicle off the road.