Instrument Cluster/panel Problems of Ford Escape

The contact owns a 2022 Ford Escape. The contact stated that while driving at various speeds, the instrument panel intermittently displayed a blank screen. The vehicle was taken to the dealer and test driven, and the failure was duplicated. The vehicle was diagnosed with a defective instrument cluster, and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and agreed to cover a partial amount of the cost of repair. The vehicle was not repaired. The failure mileage was approximately 38,000.

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The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.

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The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the instrument cluster screen malfunctioned and turned black or flickered off and on. Additionally, the headlights, turn signals, and brake lights intermittently failed to operate as needed. The transmission and check engine warning lights were illuminated. The cause of the failures was not yet determined. The local dealer was contacted regarding the failures, but no assistance was provided. The manufacturer was not contacted. The failure mileage was 130,000.

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The contact owns a 2015 Ford Escape. The contact stated that while driving at an undisclosed speed, the instrument cluster screen became inoperable. The contact stated that the instrument cluster screen displayed a white screen. The contact stated that the instrument cluster screen failure was intermittent. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 70,243.

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The contact owns a 2023 Ford Escape. The contact stated while driving at various speeds, there was an abnormal sound coming from the engine and the front driver’s side tire. In addition, the instrument panel was occasionally turned off independently. Additionally, during rainy weather driving the brakes were making abnormal sounds. The contact stated that several unknown warning lights were occasionally illuminated. The vehicle was taken to a local dealer on several occasions and was diagnosed; however, the failure could not be replicated. The vehicle was taken to another local dealer, mullinax Ford of kissimmee (1810 e irlo bronson memorial hwy, kissimmee, FL 34744); for a second opinion; however, the failure could not be replicated. The vehicle was also taken to a third local dealer, tropical Ford (9900 s orange blossom trl, orlando, FL 32837); but the cause of the failure could not be determined. The vehicle was taken to a local independent mechanic where it was diagnosed and determined that an unknown material might have intruded into the engine. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.

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The contact owns a 2016 Ford Escape. The contact stated while operating the vehicle, the instrument cluster had become inoperative, and the screen failed to display any information, including the speedometer. The contact stated that during the failure, the screen had displayed an extremely bright white light which created a visibility hazard for the driver. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 130,000.

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The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the led instrument panel flickered and then became inoperable. The contact stated that the instrument panel failed to illuminate or operate as intended. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the display screen on the instrument panel intermittently went black. No warning light was illuminated. The vehicle was driven to the dealer to be diagnosed. The contact was informed that the sync system needed to be replaced. The vehicle was repaired. The contact researched online and became aware of customer satisfaction program number: 24b47; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 65,000.

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The contact owns a 2015 Ford Escape. The contact stated that after starting the vehicle she became aware that the instrument cluster was inoperable. The contact who is an amputee and physically disabled stated that she needed all the instrument cluster gauges to be operable in the event of an emergency because she had no phone service or ability to reach emergency services. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the apim module needed to be replaced. The vehicle had not been repaired. The contact researched online a related the failure to technical service bulletin number: 20- 2255 (electrical system: instrument cluster/panel). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

The contact owns a 2018 Ford Escape. The contact stated that the hill start assist message was displayed. Additionally, the traction control warning light was illuminated, and the instrument panel was blank. The contact stated that the vehicle temporarily lost motive power however, the vehicle regained normal function minutes later. The vehicle was taken to the dealer, but the contact was unsure of what repairs were performed on the vehicle. The manufacturer was not contacted. The failure mileage was 120,000.

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The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, an unknown warning light illuminated. The instrument cluster was inoperable and failed to display the specific warning light. Additionally, the vehicle intermittently failed to restart. The vehicle was taken to the dealer where it was diagnosed with an internal malfunction of the instrument cluster. The dealer informed the contact that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA campaign number: 15v406000 (electrical system) however, the VIN was not included in the recall. The failure mileage was approximately 90,000.

The contact owns a 2014 Ford Escape. The contact stated while driving 40 mph the instrument panel dimmed and then became inoperable. The vehicle was not taken to be diagnosed or repaired. The contact referenced NHTSA campaign number: 15v406000 (electrical system) however, the VIN was not included. Neither the dealer nor the manufacturer had been notified of the failure. The approximate failure mileage was 112,000.

The contact owns a 2014 Ford Escape. The contact stated that the instrument panel was inoperable. The contact stated that the speedometer and the odometer no longer functioned due to the failure. The contact called the dealer and he was referred to the manufacturer for assistance. The manufacturer informed him to use the "Ford pass" app to keep track of his vehicle mileage. The contact stated that the app did not work with his model year vehicle. The vehicle had yet to be repaired. The failure mileage was approximately 127,000.

The contact owns a 2015 Ford Escape. The contact stated that while operating the vehicle the instrument cluster screen was inoperable and the driver was unable to view safety related information regarding the tire pressure monitoring system and air bag warnings. The vehicle was taken to the local mechanic who diagnosed that the instrument cluster display needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure and the contact was informed that the VIN was included in the NHTSA campaign number 15v406000 (electrical system). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 77,000.

The contact owns a 2015 Ford Escape. The contact stated while starting the vehicle the contact notice that the instrument panel was not illuminated. The vehicle was taken to the dealer and stated that the instrument panel cluster needed to be replaced but that the vehicle was not under recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under recall and advised to contact NHTSA. The failure mileage was 60,000.