Ford Explorer owners have reported 2 problems related to computer failure (under the electrical system category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Ford Explorer based on all problems reported for the Explorer.
Tl the contact owns a 2008 Ford Explorer. While making a left turn, the vehicle stalled and all the warning indicators illuminated. The vehicle was able to coast to the side of the road. The contact attempted to restart the vehicle, but was unsuccessful. The vehicle was towed to the contact's residence. The vehicle was later taken to an independent mechanic where it was diagnosed that a main computer chip had failed. The vehicle was not repaired. The vehicle was not taken to a dealer. The manufacturer was not contacted. The approximate failure mileage was 62,334.
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The contact owns a 2011 Ford Explorer. While driving at any speed, the power steering and computer failed. In addition, the engine, abs, traction control, air bag, and security sensors illuminated. The dealer advised the contact to reset the master controls. The vehicle also exhibited computer failure. The firmware was updated multiple times, however the failure recurred months later and included various electrical shorts. While driving at an unknown speed, the power steering failed. The vehicle was towed to the authorized dealer for diagnostic testing. The contact waited for months to determine if the dealer was able to provide a remedy to the firmware failure. The vehicle was not included in NHTSA campaign numbers: 14v286000 (steering) and 14e001000 (steering). The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 40,000.
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