Owners/service Manual Problems of Ford Explorer

I have had issues with all the door locks in my vehicle. When trying to lock the door using the key fob non of the doors will lock with the exception of the driver side door. In order to lock and unlock the doors you must do so manually by pushing the lock down or pulling the lock up. You cannot use the key fob or the lock/unlock button on the door. You are not able to open the door by using the handle on the interior side of the door either. I find it hard to believe that there is an issue with all of the locks. Let me add the my car has been broken into while all of my doors will not lock as well.

See all problems of the 2017 Ford Explorer 🔎.

I'm the owner of a 2017 Ford Explorer. At the time I write this complaint my SUV is for the fourth time at the dealer ship, for the same problem since a bought it in September 2017: exhaust fumes entering the cabin. 3 weeks already since I dropped it at planet Ford. On 05/24/2019 I went because I've been having headaches, dizziness and irritated eyes while behind the wheel of my SUV. I had a cracked windshield that also needed to be repair. I went last Friday, 06/07/2019, to ask about my car and no one knew exactly what was going on and the windshield wasn't changed at all. Please let me inform that I have paid the most expensive warranty that Ford has. Last time my car was at the dealer they replaced the complete exhaust system. This is only like applying a band-aid, it only lasts until it falls down. My commute is 60 miles every day. I drive toll ways with speed limits of 75 m/ph. My SUV smells like sulfur or exhaust odor in the vehicle cabin. The odor is present regardless of ventilation mode (re-circulation or fresh-air). This condition may be worsened when the vehicle is heavily accelerated to pass traffic or cars or for an extended period of acceleration, which is logical if a drive more than 54 miles of my commute on highways. In the Ford Explorer owner's manual you can read: �do not drive your vehicle if you smell exhaust fumes. Carbon monoxide is present in exhaust fumes. Take precautions to avoid its dangerous effects. � the SUV had been to the dealer several times without resolution. This SUV it is a huge safety concern for me, that I drive it more than 300 miles per week and my children that accompany me at the back seat were the �smell� is even worse. Complaints for fumes in the cabin: 1 I was told that I should use the a/c on re-circulation. Nothing was wrong 2 changed a valve 3. Changed the exhaust system. 4. 3 weeks in the dealer 05/24/2019.

The car lurches for the first 40-50 feet at slow speeds while applying minimal pressure on the gas pedal. It happens the initial time putting it in drive after each engine start, regardless of putting it in reverse first or not. It used to only happen after every few starts, but has progressed to every single time now and some can be very aggressive. The dealership has attempted to fix the issue 5 times now, with the 5th time resulting in them saying it is a "normal characteristic" of the vehicle, without being able to explain what is causing it. I was told by the local service manager that he "doesn't know why it is doing it, but it's normal. " he then proceeded to compare the characteristic to someone poorly releasing the clutch on a manual vehicle and again, still claiming that everything is perfectly normal.

The location of the controls for the third row seats is a problem. When the seats are down, the buttons face the interior of the car and can be bumped by cargo. Once the seats start to move, there is no way to stop them. Third, the last time we put the third row down, they would not return to the seat position when we pushed the button. I looked through the car guide for a manual override, but the strap that is on some car seats, is not on the 3rd row seats. The vehicle has been in park, and the engine off, when this happened, and when we tried to remedy the problem. Bosch Ford in temecula had no suggestions about what the problem could be, or any price ranges for possible repairs.

See all problems of the 2016 Ford Explorer 🔎.

On a 2013 Ford Explorer, the shift lock release keeps getting stuck and car is unable to shift into gear with out manually moving the release pump. This is after car is in park.

See all problems of the 2013 Ford Explorer 🔎.

12 April 2018 accelerating up hill ac on. 80 degrees outside . No other passengers in the vehicle. Vehicle was shifting around 5000 rom, in automatic, not manual. Again I smelled a sulfurry propanish idor. It lasted about 2 minutes. I have had all recalls / service bulletins performed by my dealer. I have informed my dealer. Help before Ford kills me! there is exhaust getting into the passenger cabin!!!.

See all problems of the 2014 Ford Explorer 🔎.

Takata recall and shift assembly not letting operator take the key out of the ignition. Vehicle is stationary. Have noticed this is a common problem with 2010's. And ratchet gear on front manual reclining seats and seat cover problems with air bags.

See all problems of the 2010 Ford Explorer 🔎.

Husband was driving the vehicle was about to accelerate to get up a hill on a city street and engine sounded like transmission or other major part just "dropped". Steering wheel froze, car idled violently, could not move vehicle, started to roll backwards until emergency brake was applied. Acceleration went to literally zero,SUV would not move. Orange wrench light came on, stated to see manual. Placed car in park shut off engine and waited and started at back up again. Scarry stuff, 2 children 2 and younger in vehicle. Won't let me input on next page, approximately 25-30 miles an hour, SUV has 5,500 miles on it.

I have to major complaints with the Ford Explorer 2016. The truck was purchased brand new. The first occurred when I was on my way to work about 7:30am. I was driving about 60 miles per on hour on a city street and all of a sudden a wrench symbol shows and the car will not accelerate anymore. I had never seen this symbol before so I wasn't sure what was going on and could not find it in the manual. Before this I only could go about 5 miles per hour max speed. When I googled the wrench many others had the same issue. I am sure Ford is aware of this and should had said something about this before we purchased it. I had to end up leaving the Explorer up at Ford for 2 and a half weeks. When I googled the issue it said these Explorers have a faulty throttle body that has to be replaced and my vehicle was no different. Me and my wife shouldn't have to make monthly payments on a brand new vehicle that has a known issue. Secondly, once we hit about 8,000 miles the hood makes a loud buzzing/humming sound once you hit about 60 miles per hour that does not stop!!! many other people with this vehicle have the same problem once I googled this! this is absolutely ridiculous. This vehicle should be recalled and not sold! our entire trip this vehicle made the sound nonstop. A person should not have to hear this the entire time on a brand new vehicle that you make monthly payments on. Something should be done about this. Since Ford does not want to voluntarily issue a recall like they should, an involuntary recall should be issued. When I googled this, it is said that the sound comes from the thin part of the hood in the center that is between two thicker pieces that causes it to vibrate. Horrible design and should have been tested better.

I was driving down the road at 60 mph and my car just lost all power. A wrench came on and said see owners manual. It happened 3 more times within the day. So scary for your car to just lose power while driving down the road. I had it towed to the shop and it was a throttle body malfunction, which apparently, Ford is aware of. Why isn't there a recall?! are they waiting for someone to die?.

Extremely strong exhaust odor in cabin while driving at 65mph, acceleration to pass, and uphill. Caused my sons asthma that was under control to become worse than it ever has been. I took the vehicle into where I bought it brand new and they attemptes to fix it 3 times and blamed it on a back up camera they installed. The odor was still there. I called Ford motor company and at their request I took the car to another Ford dealership and my vehicle is still sitting there because they do not know why the exhaust is filling up in the cabin. It is not because of recirculated air, because I run my ac on max due to my childs asthma and the heat in florida. I told them I was going to file for them lemon law because my car has been in their shop 6 times now for the same issue!! all they want to do is get mad and tell me look in my owners manual and figure it out. What a way to show customer service and what a way to treat a customer who paid $45,000. 00 for a brand new car thinkimg there wouldn't be any problems!!! I bought my car in June 2015 and the exhaust problem started in February 2016.

See all problems of the 2015 Ford Explorer 🔎.

I drove this vehicle cross country, while towing a truck on trailer, back while towing a trailer, and again with a u-haul from las vegas to virginia (up steep grades, and through the mountains, engine under quite a load, while in the summer, using a/c) I got a headache and nauseau. My daughter and nephew, who were passengers, did as well. I got sleepy behind the wheel (this doesn't happen to me and has never happened to me). You can smell the exhaust. I installed a carbon monoxide detector, and it has gone off twice. Ford has done some "fixes" including reprogramming a/c. Well, if you use the buttons, instead of the touch screen, you can unknowingly override this reprogramming. They did not tell me this. I go through the gears in the manual mode and drive this hard. You can still smell exhaust and get symptoms. Borrow a fire fighters "sniffer" and drive the vehicle hard and watch the readout. It cant possibly take this long or be that difficult to resolve this investigation. You can even put a carbon monoxide detector in the vehicle and watch-simple. Go through the gears manually, red-lining the vehicle you will get the smell and symptoms. Drive the vehicle hard up a steep grade, you will get the symptoms. Tow with the vehicle up a grade, you will get the smell and symptoms, all with a/c on recirculate. Less so with out it being on recirculate. This has happened form the first trip of 09/07/2015 to current.

Purchased my 2013 Ford Explorer limited with 50 miles on it in November 2012. During 2015 had a strong mold smell,upon investigation found approximately 3'' of water in my spare tire storage area, 3rd row seat shoulder belt wet and carpet under 3rd row seat passenger side soaked. Took to Ford dealership while under warranty on 4-27-2015 / 32,002 miles,had 17 days. Took in under warranty 6-25-2015 with 34,460 miles,had 4 days. Took in 3-11-16 with 44,501 miles,dealership sent vehicle to their bodyshop for 4 days. Took to dealership 2-14-18 they sent it off sight to jr's automotive to repair water leak. Took to dealership 1-20-19 for exact same issue that I have had for approximately 5 years, found water in vehicle same area 2 days later. In the approximately last 5 years I have had 2 cases opened with "Ford customer relations center"as described in the manual that came with the vehicle plus filed a claim with bbb when it was apparent that I would never get off of the merry-go-round with Ford. Bbb turned me down base on too many miles on vehicle which remember is not a mechanical issue but a weather dependent issue. I could have taken vehicle to dealership dozen of times during this period but because of inconvenience without a vehicle and working 12 hour shift work it was just impracticable. All issues with water inside of vehicle was when I checked it after it was parked and of course with rain or melted snow involved and on a city street.

I went to unlock my vehicle and the system did not respond to unlock my doors. I unlocked my doors manually and there was no lighting indicator throughout the vehicle. I placed my key in the ignition and there was still no power. I have less than 20,000 miles on my vehicle and barely use it. How can a vehicle less than two years old just stop working altogether? this is my only source of transportation and now I will have to put out additional funding just to get it to a place where it can be checked out. What is going on with Ford vehicles? I am really frustrated!!!.

See all problems of the 2012 Ford Explorer 🔎.

Upon acceleration my 2015 Ford Explorer XLT has exhaust fumes entering into the vehicle. It happens when I accerate with the ac/heater in the off mode. You can also smell fumes with the ac/heater on both in the recirulate and non rec modes. I have already had the vehicle in the Ford shop twice with this problem and a TSB was performed with no improvements. Ford crc stated to drive the vehicle with the heat/ac always on to presserize the cabin to keep fumes from coming in. The owners manual states if you smell exhaust fumes in the cabin, do not drive the vehicle. Ford has no answer to this issue.

My daughter and I were driving about 55 mph on a highway, and all of a sudden the truck lost power. All of a sudden an orange wrench symbol appeared on my instrument panel, but I had no idea what it meant. Very scared, I put on my hazard lights and had to move to the right in 3 lanes of traffic!! I was so terrified a car or truck was going to smash into the back of our vehicle. The truck was only able to go about 5 mph even though I was pushing the gas pedal as far down as possible. When we finally were able to pull over, I turned off the truck. I then looked through the Ford manual to try and identify the orange wrench symbol, which was lit up in my instrument panel. It indicated that the vehicle had a power train malfunction. After waiting 15 minutes I then started the truck up, with success. The truck seemed to be working again and oddly enough the orange warning symbol had disappeared. There were no warning symbols at all anymore. I drove it immediately to our Ford dealership. I had to get a rental because they were so busy and told me they wouldn't be able to look at it until Thursday. This afternoon (24 hrs. Later) Ford called and told me we needed a new throttle body part ($650). This truck is only 3 years old!! we could have been seriously injured. I thank god we weren't as this is a very active highway.

See all problems of the 2011 Ford Explorer 🔎.

While in drive the transmission feels like it is slipping. After driving a short time n the vehicle is warmed up it begins jerking pretty badly. You cannot check the transmission fluid or anything due to there being no dipstick or place to add any fluid in the vehicle. The owners manual states it must b done by a licensed professional. When I took it to a "professional" he researched the complaint informing me there wasn't anything he could do with it. His research found 11 pages of other Ford Explorer owners complaints with the same problem. He also found out that there may be a recall somewhere in the near future for this problem. I have no idea where to go being that my mechanic cannot help me.

See all problems of the 2006 Ford Explorer 🔎.

My 2013 Ford Explorer (limited) spontaneously locked while my 9 month old daughter was in the car with the keys. My wife had just put my daugther in the car with her purse, which had the vehicle keys inside. After she closed the door to walk to the driver's side, the vehicle locked, and would not open. All published vehicle owner's manuals/documentation clearly state that this should never happen. Further, the vehicle has built in mechanisms to safeguard against this scenario which also failed. With the keys in the vicinity of the car, you should be able to touch the door handle to unlock the vehicle. Nothing we tried would unlock the car. We live in a hot climate, so the car was well over 120 degrees. We called the fire department to break in (broken window, and door). After bringing this up with Ford, they've done nothing to fix the problem. They claim it's not their fault, or responsiblity to investigate further, and there is nothing they can do. I was lucky help was close by, however, under different circumstances, this could have been far more tragic.

My panoramic sunroof exploded!! I was sitting in my vehicle, parked in the driveway and heard a loud noise. I got out and checked the tires and around my vehicle. I saw nothing unusual so I got back in, turned the air off and that's when I discovered it was the sunroof. I heard crackling of glass. Got back out and stepped in the back passenger door and looked on top - it had cracked in the shape of an x with a small pop up right in the center. It was obvious that nothing had hit the glass because I was parked in my driveway and the glass was pushed upward instead of inward. I took numerous pictures of the vehicle sitting in my driveway right after this happened. Drove it to the nearest dealership, within a half hour, as per the service mgr. For pre approval of warranty coverage. It was denied twice. Ford's response for denial of warranty coverage : " as per section 3 of the warranty and policy manual, damaged glass (stone chips, scratches, etc. ) is not considered a warrantable condition unless as related to another defective component. The loud noise as described by the customer has generally been found to be the time in which the glass is impacted in other similar cases. The point of impact to the glass is the place in which the glass is broken and bowed upward (bow upward due to interior cabin pressure is slightly greater than ambient pressure when windows are up and the hvac system is running. ) unfortunately, this broken glass is considered to be damage that can not be covered under the new vehicle warranty at this time. " 23 days later. . . My $40k vehicle is still damaged and sitting in my garage b/c this is an ongoing issue with these panoramic sunroofs exploding. Ford can not keep up with the demand for replacement glass. I pray someone, especially a child is not injured or even worse killed by this defect.

I was driving when the steering wheel jerked. The steering immediately became very hard to operate and the engine appeared to lose power. Indicator lights came on about the same time the steering jerked. The lights said "service advance trac" and "terrain management system fault". I had to pull of the road and just trying to make to left turns to pull into a parking lot took all the strength I had in both arms. My turn signals would also not work. I even tried turing the 4 wheel drive knob, as I noticed that the lights were not working on that as well and nothing would light up or show up on the dash screen. I turned off the car while I pulled out my owners manual to look up information on these indicators. After letting the car sit for a while, I restarted the car and the indicator lights were still there. I called Ford road side assistance and had the car towed. I also was put in a rental car. Then today the Ford dealer told me that since my car had 47, 627 miles on it that this problem wasn't covered under warranty. They told me only if it happened in first 36,000 miles. They also said I would have to pay $1865 for a new raconpinion steering or they would clear the code and I could chance it to see if it happens again. They said it was common and most times you just need to let the car cool down and restart it. This is very upsetting- they knew this was a common problem and then I investigated this further online and found many other people reporting the same issues. Some in just the first month of owning the vehicle. This is the same thing that happend to me with this vehicle and the engine fan not working causing the car to overheat in the first 6 months of owning it. Later I got a recall on it. This is very frustrating- I have a car that is 18 months old and I have to put $1865 into it to fix a common problem/defect. This is a serious defect!.

Two extremely frightening experiences happened this day. (1) I was driving on interstate 95 and the Explorer braked extremely hard from a speed of 65 mph to zero. There was nothing around and I could not determine any reason for this. I proceeded on to my destination and the vehicle accelerated inexplicably to 95 mph. I tried to turn off the cruise control manually and by tapping the brake (I was fearful of the vehicle rolling). Thank god, I was able to maneuver around traffic in northern new jersey and then the vehicle reduced speed. It was a very terrifying experience and one the Ford dealer told me he has no explanation for. I have had many, failures of the myfordtouch system which I will detail in a separate incident report.

This form does not allow entry of multiple dates. There is an issue with myfordtouch with this vehicle that is continual. Putting in one date is pointless. The climate (defroster, etc) system and the navigation system are part of this module, along with phone and audio features. This module locks continually and it is dangerous because you can't control the defroster or navigation system manually when this occurs. Repeated trips to the dealer have been fruitless and my wife was in dangerous situations several times in heavy traffic corridor conditions in northern new jersey. It is unconscionable that Ford is selling these vehicles for nearly $50,000 that are defective and they know they are defective.