Steering Control Module Problems of Ford Explorer

The contact owns a 2011 Ford Explorer. The contact stated while driving 25 mph, the vehicle lost power steering functionality. The contact related the failure to TSB: 13s14 (steering). The vehicle was taken to the dealer and was diagnosed with a faulty epas steering gear. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 158,355.

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The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at various speeds, the power steering assist failure warning light illuminated on multiple occasions. The vehicle was taken to an independent mechanic where a diagnostic code reader was used to retrieve fault codes for the steering torque sensor and control module. The mechanic made the contact aware of NHTSA campaign number: 14v286000 (steering) however, the VIN was not included in the recall. The vehicle was then taken to a local dealer and it was confirmed that the VIN was not included in the recall. The vehicle remained at the dealer awaiting a diagnostic test and the repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 196,000.

The contact owns a 2015 Ford Explorer. The contact stated while reversing out of a parking lot, the steering wheel locked not allowing the contact to steer the vehicle. The contact stated the power steering warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering assist module needing to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under any recall. The failure mileage was approximately 88,000.

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The contact owns a 2014 Ford Explorer. The contact stated while driving approximately 2 mph in a parking lot, the vehicle rolled forward and power steering assist fault warning light illuminated. The contact was able to safely pull over and had to have vehicle towed to the local dealer where it was diagnosed with needing the power steering control module replaced. The vehicle was repaired. The contact stated that she had researched online and found NHTSA campaign number: 14v286000 (steering) that was similar to the failure experienced. The manufacturer had been informed of the failure however, the contact was informed that the VIN was not included. The failure mileage was approximately 130,000.

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