Steering Rack Problems of Ford Explorer

The contact owns a 2013 Ford Explorer. The contact stated that when the vehicle was started, the power steering warning light illuminated. The contact stated that the steering wheel was firm. The vehicle was taken to a dealer where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist due to the vehicle not having unrepaired recalls associated with the VIN. The failure mileage was approximately 135,000. The VIN was not available.

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Tl the contact owns a 2016 Ford Explorer. While driving approximately 25 mph, there was an abnormal grinding noise coming from the steering and the steering wheel became difficult to turn. The vehicle was taken to parkway Ford Lincoln (located at 311 commercial pkwy, dover, OH 44622, (330) 343-6681) where it was diagnosed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The approximate failure mileage was 48,000.

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Dealer service states lower ball joint needs replacement. Experience clunking over bumps. Dealer service already replaced steering rack due to excessive play, somehow are probably related to lower ball joint play.

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On July 7, 2000, while traveling on ih-10 from san antonio, TX to my home in kerrville, at approximately 70 mph, my Explorer developed an uncontrollable wobble, best described as a tire losing air pressure. The vehicle was taken to ken stoepel Ford inc where several tests were performed, the short rack (part of the power steering) was replaced and then the firestone tires were replaced. The vehicle continues to have a wobble/wander problem at highway speeds and it constantly pulls/drifts to the left. Ken stoepel Ford inc's rationale for first replacing the short rack was that they thought the wobble was caused by an overly sensitive power steering problem. Since July 7 the vehicle has been in the shop five (5) times for the same problem,and each time, all they have checked is the front end alignment. If anything, the problem is just as bad and more constant than the July 7 incident. A Ford field service engineer was dispatched to kerrville on may 30, 2001 and all he checked was the alignment and did not wish to consult with me reference the steering problem. Ken stoepel Ford inc now refuses to perform any additional work on the steering problem even though the problem surfaced within the first year of ownership and the vehicle has more than fifteen (15) months of warranty remaining. They maintain the problem now rests between Ford motor company and me. To this date, Ford motor company is unresponsive to this steering problem which I view as a serious safety defect.

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