Transmission Sensor problems of the 2012 Ford F-150

On the evening of 2/14/19 while returning home from the car wash, my 2012 Ford F-150 suddenly downshifted into 1st gear from 6th gear while the vehicle was in motion. There was no loss of control as the road was dry and my speed was 40 mph. The next morning I called the service department at jack demmer Ford in wayne mi to speak with my service rep. He did not pick up and did not return my call despite my leaving a detailed message and calling again later in the day. On the morning of 2/19/19 while on the freeway at approximately 70 mph, the vehicle went into what I assume is "limp mode". It dropped from 6th to 5th gear and a wrench logo appeared in the message screen. There was no description of the problem, just a logo. When I got off the freeway, I realized that I no longer had 1st, 2nd, or 6th gear. I arrived at work and called the dealer immediately. They gave me a runaround about how an official fix was not available yet and asked me if I had tried turning the car off and back on again. After insisting repeatedly that something be done, I was told I could bring the truck in the have the power train module "reprogrammed". This was done at no cost but I was told this was all they could do for me at this time. The next day in the evening, the truck downshifted to second gear while I was on the freeway doing 55 miles an hour. The road was wet and starting to freeze. I nearly lost control of the vehicle but was able to regain control. The truck returned to normal after this. As of 2/20/19, no further contact has been made with Ford regarding the issue. I will be calling tomorrow to customer care about this issue and demanding a rental car until the vehicle is safe to drive. It is my understanding that this is related to recall 19s07. The transmission output speed sensor is reported to be losing communication with the powertrain control module, causing a downshift.

VIN: 1ftfw1et7cfa07224 recall date: Apr 25, 2016 recall title: powertrain control module reprogramming NHTSA recall number: awaiting# Ford recall number: 16s19 recall description: some vehicles may experience an intermittent loss of the transmission output speed sensor (oss) signal to the powertrain control module, potentially resulting in a temporary, unintended downshift into first gear. In some cases, the oss signal could recover while driving and the vehicle will resume normal function; in other cases the vehicle may need to be stopped and restarted to regain normal transmission operation. Ford is aware of three reports of accidents and no injuries related to this condition on the affected vehicles. Risk to safety: depending on vehicle speed at the time of the downshift, an unintended downshift into first gear may occur causing the rear tires to slide or lock up until the vehicle slows. This may result in a loss of vehicle control without warning, increasing the risk of a crash. Remedy program: owners will be notified by mail and instructed to take their vehicle to a Ford or Lincoln dealer to have the powertrain control module reprogrammed with updated software. There will be no charge for this service. Ford is excluding reimbursement for costs because the original warranty program would provide for a free repair for this concern. Ford will forward a copy of the notification letters to dealers to the agency when available. Status: 12 - recall incomplete. Remedy not yet available. . Read more...