Power Steering Failed problems of the 2013 Ford Flex

The electric power steering stops working randomly allowing no assist until vehicle is shut off and restarted. Ford does have a recall for this same issue Ford slightly older vehicles with the electric power steering. When the power steering failure happens, vehicle is in motion and trying to turn, low speeds only so far.

Power steering failed while I was driving on the highway at 70mph. Thankfully I was able to successfully bring my vehicle to a stop which was after driving a mile with little-to-no steering. Our mechanic informed us that this is definitely a part of the power steering recall on the 2013 Ford Flex, however when I pull my VIN it appears there are no recalls. This is a huge safety concern as I drive 4 children in this vehicle daily. This is not something that I as a consumer caused - I perform my regularly scheduled maintenance and this is not something that I should have to foot the bill for.

Electronic power steering failure while highway driving between 50-55mph. Instrument cluster warning message at exact moment of failure.

While driving the cars power steering just failed.

2013 Ford Flex with ~130,000 miles. Slow right hand turn into parking lot, complete loss of power steering in combination with "power steering failure" and "check advancetrac" warning lights. Research indicates a recall (NHTSA 15v340000,Ford 15s18, NHTSA) for my vehicle built between 9/7/2010 and 2/28/2012. As my build date was 12/12 it does not fall under the recall. I have confirmed this with my personal mechanic, a local Ford dealership (varsity Ford, ann arbor mi) as well as with Ford customer service. Symptoms of my failure are identical to those described in the recall. Mechanic followed technician instructions for the recall, by flashing/updating pscm module software. Steering appeared to be working normal. Subsequent warning light ~3days later of "service power steering" appeared, but steering was still functioning. My concern is that the software upgrade is "bandaid", if complete loss of steering occurs in the future, the situation might be different resulting an accident and/or injury. It appears the steering problem continued on cars built after Feb 2012, I have informed Ford customer service and complaint has been "escalated" to Ford regional customer service manager. I feel that the build date for covered repairs should be extended.

Tl the contact owns a 2013 Ford Flex. While operating the vehicle, the "power steering failure" message displayed and the power steering malfunctioned, which made the steering wheel very difficult to turn in either direction. The failure was not diagnosed or repaired. The local dealer (nashville Ford, 723 s. Davis st. , nashville GA, 31639) and the manufacturer were both notified of the failure. The failure mileage was 86,000.

"Ford Flex power steering assist failure and trac control malfunction. The epas motor on millions of vehicles are failing and very dangerous for Flex owners. I have found that from research on this issue that the epas motor is actually overheating and burning up the electric motor. Ford manufacturer has deliberately lied to NHTSA about what the actual problem is. This is a very unsafe condition for which they presented a recall on certain 2013 vehicles. I spoke with my local dealership about the issue and they responded that my VIN number does not fall in the campaign or technical service bulletins. Campaign for the recall is exactly what is going on with my vehicle but yet Ford wants to charge me money for the repairs and diagnostic when they are well aware that this is a manufacturer issue. It is a very unsafe condition which has killed and injured people. They just haven't gotten to the point to where they admit that it is on way more vehicles than they are admitting to. I am very disappointed that NHTSA is not forcing Ford to repair the vehicles that have the symptoms of the exact recall on a case-by-case basis at very least. I was traveling around 70 miles an hour down interstate I-40 when system failed and almost flipped my vehicle. How can a dealership not be responsible for this or how many people have to die before they do take responsibility? recall number is 15 s18 or 15v340000.

Over the past 6 months, my power steering would fail leaving me in manual mode. I would stop and restart the car and the power would return. I took the car in this week and it will now cost me $2000 to repair it. Prior to taking it to my dealership, I researched possible recalls. Sure enough, there was one in 2015 for "certain" 2013 Ford Flex. But my VIN was not in the recall. I called Ford customer service and all the representative did was read scripts to me letting me know that my car was not in the recall. This is the second thing on my car that has gone wrong that was covered for other "certain" Flex--the first was the fuel pump. Disappointed that identified problems are not covered for all!!!.

I was pulling into my driveway and my steering column locked up completely. The idiot alarm started going off and I received and error code. The error read power steering failure. I took it to tire kingdom and they said I was part of the 15v3400000 recall. I called Ford and they would not cover the repair even though it's exactly the same safety recall issue I am having and my car is on the recall list. They said sorry your VIN isn't listed as being affected. It's clearly the same issue and is. Wing affected. It's dangerous that I wasn't notified and now that I'm having the problems that caused the recall in the first place they still won't fix it.

Over the last few months, as I am driving my vehicle, my steering will seize and stop operating. The computer comes up with the following message, "power steering assist failure". I took the car to a mechanic to have it diagnosed and was told there is a safety recall for this exact issue. The information is as follows: NHTSA campaign number 15v340000, Ford Flex 2011-2013, Ford recall #15s18. I called the local Ford dealership, bird kultgen, and they stated that it does not pertain to my vehicle because when they pulled my VIN, it did not give them a recall message. I called the Ford company and they said the same thing. The recall listed is for Ford Flex 2013, which is what I have. Both the Ford dealership as well as the company stated - sorry. Isn't it possible for this to have an effect on other VIN's as well? that is what I was asking for them to look into. If my steering fails, and I am on the highway, which is what I drive daily to work, I will crash. The dealership as well as Ford stated - maybe it will come up in a week, who knows.

Tl the contact owns a 2013 Ford Flex. When the vehicle was started, the power steering assist failed. The vehicle was taken to an independent mechanic who was able to retrieve the following diagnostic trouble codes: u3000-49 (control module internal electronic failure), u3000-72 (power steering control module failure), u0401 (invalid data received from ecm/pcm), u0401-72 (lost communication with bcm), and b1215 (body control module failure). The vehicle was not repaired. The vehicle was taken to butch oustalet Ford (located at 9274 us 49, gulfport, ms 39503, (228) 863-5525) for consultation and the contact asked what parts were necessary to have the vehicle repaired. The contact was referred to the parts department. The contact was informed that the steering gear assembly needed to be replaced (eg12*3504*h). The vehicle was not repaired. The vehicle was not included in NHTSA campaign number: 15v340000 (steering). The manufacturer was informed of the failure. The approximate failure mileage was 97,000.

Ford Flex 2013 failed power steering on Sunday, October 2nd while steering to the right (and my foot on the brake) the power steering on my 2013 Ford Flex completely failed causing me to almost drive off a hill into the embankment below. A power steering failure message appeared on the dash board as this was happening. The car has only 55,000 miles. After retrieving the vehicle, I made an appointment with rancho santa margarita Ford. I did some research online and found a recall #15v340000 was for this exact power steering problem for 2011, 2012 and some 2013 Ford Flexes. After running tests at rancho santa margarita Ford- a diagnosis of dtc u3000:49 was found saying power steering internal failure. After initially being led to believe (by rancho santa margarita Ford) that Ford was honoring it under the recall, to my surprise Ford has declined my 2013 Ford Flex saying it was not included in the initial recall(number above. This is a huge safety and liability issue. I could have driven off a cliff with my 3 kids if it failed at the wrong moment or hit other cars and caused someone else harm or even death. The power steering failed completely without notice. I was unable to maneuver the steering wheel at all. I think other owners should know about this problem and have it taken care of by Ford so they are not at risk or in danger. Ford should be responsible for protecting their customers and replacing all defective power steering issues. I have attached part of the invoice for you to see the diagnosis code. I opted to not give them another $2,000 to fix their defective issue and have decided to take it elsewhere. So that is why it says declined repairs for that section. Reference the section that says labor 126. 00 to read the code.

On December 31, 2015, I experienced a power steering assist failure. This warning appeared in the dash display. I had no power steering in the car. I was trying to pull out of a parking space. The problem continued when driving. Turning off and restarting the car had no effect in clearing the failure. Also had an advance trac warning appear on the dash and the turn signals would only operate if held manually in position. I know there was a recall (Ford recall number 15s18) issued which covers this problem in Ford Flex vehicles built before mine. My Flex was built 9/25/2012. The dealer corrected the problem by replacing pscm. However, since the mileage put the car just out of warranty, I had to pay for the repairs. It appears that the steering problem continued on cars built after Feb. 2012 which was the build date specified in the above recall. I would like the build date for covered repairs to be extended and communicated to Ford motor company. I am unable to upload the documentation at this time.

The contact owns a 2013 Ford Flex. While driving approximately 10 mph and making a turn, the power steering failed and the steering wheel became difficult to turn. The vehicle was merged to the side of the road and the engine was turned off. The vehicle restarted and resumed normal operation. The failure occurred three times. The dealer replaced the power steering assembly. The manufacturer was not made aware of the issue. The VIN was unavailable. The approximate failure mileage was 25,000.