Vehicle Shudder problems of the 2014 Ford Fusion

Tl- the contact owns a 2014 Ford Fusion. The contact stated that while in park and placing the vehicle into drive, the vehicle would not accelerate despite depressing the accelerator. The contact then placed the vehicle into park as the vehicle started to make abnormal noise as well as vibrate while the vehicle was stationery. The contact stated that no warning light had illuminated while experiencing the failure. The contact spoke with antelope valley Ford 1155 auto mall dr, lancaster, CA 93534 where she was informed that she would be better off going to an independent mechanic to have the vehicle repaired. She then spoke with jim burke Ford 2001 oak st, bakersfield, CA 93301 who informed her that there were no recalls on her vehicle and that she would have to pay out of pocket for the repair. The contact had the vehicle towed to an independent mechanic where it was discovered that the internal portion of the transmission had malfunctioned. The contact was given an estimate of $4,800. 00 for the repaired. The manufacturer informed her that there were no recalls on the vehicle and referred her to NHTSA. The vehicle had not been repaired. The failure mileage was unknown. Jo.

Tl- the contact owns a 2014 Ford Fusion hybrid. The contact stated that the vehicle made a grinding noise. The vehicle was taken to the towne Ford of redwood city dealer, located 1601 el camino real, redwood city, CA 94063, where the technician was unable to duplicate the failure. The manufacturer was not made aware of the failure. Also, the contact received NHTSA campaign number: 20v177000 (latches/locks/linkages) and the same dealer ordered the parts and scheduled an appointment. The vehicle was not repaired. The contact referenced a TSB number: 17-0030. The vehicle was not repaired. The failure mileage was approximately 18,213. Fe.