Steering Rack And Pinion Problems of Ford Fusion Hybrid

The contact owns a 2016 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was turned; however, the steering wheel failed to turn in the intended direction. In addition, the contact stated that the trunk latch independently unlocked. The contact stated that the trunk failure had started in 2023. The vehicle was towed to an independent mechanic where it was diagnosed with a failed rack and pinion. The contact was informed that the rack and pinion needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately123,000.

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Takata recall-dropped my 2010 fusion off on Wednesday after 4 months waiting for the part to be in. Asked to have an oil change done while it was being worked on. I go to pick it up Saturday and drop off the rental only to find my vehicle with no power steering, power steering fault, service advance trac system. I recently herniated a disc in my back and do not possess the strength to turn the wheel, rendering the vehicle unsafe to drive without power steering. My fusion never left the service bay. I get a call Monday from sheehy Ford service, telling me that I need a new rack and pinion to the tune of $2400, due to the electronic steering being an enclosed unserviceable system. Sheehy refused to acknowledge that they caused this failure during the course of my oil change and recall replacement of the passenger side airbag. They quoted me $1049 for an after market rack and offered to pay for it if I could prove that it was something they did to cause the failure. After hours of speaking to the service manager and assistant manager they told me that they stopped paying for the rental when I did not drive my unsafe vehicle home. By Wednesday waiting for a return phone call about any other options and calling Ford because there was a recall for the power steering on 11s and 12s, as suggested by the service manager, I told them to go ahead an order the after market rack. Thursday they call to tell me its ready. As I run home to grab the keys for the rental, leaving it in front of my house with my phone, computer, and other items still inside, Ford had sent a tow truck to repossess the rental. County police being called, rental towed, cab to the dealer, pay the $1049, and end up getting charged over $300 by the rental company since Ford refused to pay while the power steering issue was being argued. Unsafe and absolutely appalling by sheehy and Ford.

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Started car and "service power steering now" appeared on instrument panel. Could not turn steering wheel. Power steering failed. Rack & pinion needs to be replaced.

Rack and pinion electronic power assited stearing (epas) failure. My vehicle epas system malfunctioned. I took the vehicle to apple Ford in columbia MD for resolution and had to pay $1900. 00 + for a part that in my opinion and based off previous recalls is a Ford manufacturing problem. The issues occurred when the vehicle was moving. All the dash lights flash with no clear indication on what the actual problem was. We took the vehicle in for service and had to leave the vehicle there because we were told it was unsafe to drive.

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Steering the vehicle became harder over the weekend. Not significantly, but somewhat more difficult than normal. It felt like I was fighting the steering some. It wanted to do one thing and I wanted it to do something else. Before I was able to get it in the shop, the steering began to catch each time the wheel was turned in the opposite direction. It did not affect directional control, but was an annoyance. The steering wheel pressure required to turn remained the same as after the initial incident. When taken to the shop, they indicated the electronic steering control was making a noise and possibly causing the catching and recommended I take it to the dealer. The dealer replaced the entire rack and pinion system and the associated electronic steering control at significant cost. This is the first time I have ever had steering issues on any car and most of my vehicles are not replaced until close to 200,000 miles. I researched the issue and found that NHTSA is investigating the steering on the fusion and want to provide this information for the investigation.

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The contact owns a 2011 Ford fusion. The contact stated while driving approximately 35 mph, the service steering now warning message illuminated as the steering wheel seized and excessive force was required. The contact merged over to the emergency lane and shut the vehicle off. The vehicle was restarted and the steering resumed normal operation. However, the failure recurred multiple times. The vehicle was taken to the dealer for a diagnosis and they stated that the rack and pinion needed to be replaced. The dealer reprogrammed the electrical power steering but the failure persisted. The manufacturer was notified of the failure. The approximate failure mileage was 62,000. The VIN was unavailable.

I was driving at medium speed on a suburban street and an alert popped up on the dash: power steering assist fault. Power steering then shut off. Fortunately, the street was straight and I was able to decelerate and wrestle the car into a parking lot. If this had happened while I was turning, or when I was on the highway (and would need to navigate several lanes to stop) I would also likely have crashed. Car is 24 months old with just over 40,000 miles. (not far out of warranty. ) car had no prior mechanical trouble whatsoever, and had been regularly serviced by the dealer. When I turned the car off and on, it behaved normally. I brought it in for service the next morning. Ford recommended replacing rack and pinion, $1800 repair. I think they should have covered this, as it is a design flaw and a serious safety issue. There was no safety problem until the computer decided to shut off the power steering!.

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While traveling north on CA-2 near san fernando road, the steering started to feel wobbly. About 2 seconds later, the computer screen in the instrument cluster displayed an alert saying to service the steering soon; about 2 seconds after that, it said "steering loss - stop safely" along with an audible warning sound. The curvature of the road was such that going straight ahead put the car on the road shoulder with enough time to stop, so I cannot say whether the steering would have worked if I had applied extremely high force to the steering wheel. However, after stopping and restarting the car, the steering wheel's movement had no effect on the wheels, and the mechanic at the Ford dealer (to which the car was towed) said that they were entirely unable to steer the car. Although I was able to stop safely, I and other people could easily have died if I had been on a winding road, had needed to make an emergency maneuver, or if the drivers next to us on the freeway had not noticed the hazard flashers and moved out of the way. Advantage Ford Lincoln in duarte repaired the steering by replacing the entire rack and pinion system, and we subsequently returned the vehicle to the selling dealer for a refund. The repairing dealer assured us that the faulty part was being sent to Ford for analysis.

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