Steering Problems of Ford Fusion Hybrid - part 1

I am reporting a serious safety issue with my 2018 Ford Fusion Hybrid se that affects the braking system and related electronics: 1. The abs stopped functioning previously. 2. Recently, the car displayed a “brake malfunction” warning for the first time, which appears when making sharp turns. 3. The tpms (tire pressure monitoring system) stopped working some time ago. These issues are extremely dangerous. The electronic brake booster and abs module are critical for safe braking, especially in emergency situations. With the abs and brake assist compromised, the pedal can suddenly become rock hard or soft, stopping distance increases dramatically, and traction control/abs is unavailable during hard braking. I am concerned this is a systemic issue with the 2018 Ford Fusion Hybrid se braking system and not isolated to my vehicle. This failure could put drivers, passengers, and others on the road at serious risk. I request that NHTSA investigate this issue for potential recall action to protect the safety of drivers nationwide.

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The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at 50 mph, the vehicle lost power steering functionality. There was no reservoir cap to check for power steering fluid. The power steering warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 72,000.

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The contact owns a 2015 Ford fusion energi. The contact stated while driving at various speeds, the steering wheel became difficult to turn to the left or the right. The contact stated that the abs and traction control warning lights were illuminated. The vehicle was towed to a local dealer where it was diagnosed and determined that the electrical rack and pinion needed to be replaced and recalibrated. In addition, the contact linked the failure to NHTSA campaign number: 15v340000 (steering); however, the VIN was not included. The vehicle was not repaired due to costs. The manufacturer was made aware of the failure. The failure mileage was approximately 100,008.

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The contact owns a 2010 Ford Fusion Hybrid. The contact stated while reversing into a parking space at 2 mph, the vehicle lost power steering functionality, and the steering wheel became significantly difficult to turn. The contact could not recall whether a warning light was illuminated. The contact was able to park the vehicle. The vehicle was taken to tire kingdom, where it was diagnosed. The mechanic determined that the failure was related to Ford campaign number: 15s18. The dealer was contacted and informed the contact that the VIN was not included in the campaign. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 150,000.

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The contact owns a 2012 Ford Fusion Hybrid. While the contact’s daughter was operating the vehicle, the steering wheel was very difficult to turn in either direction, with the message "power steering malfunction" displayed. The vehicle was towed to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 68,000.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated that while turning to the left or right, the steering wheel was sticking. While driving at slow speeds in colder temperatures in a parking lot, the steering became inoperable. The steering wheel was difficult to turn. The message “please pull over for safety” was displayed. The contact turned off and restarted the vehicle. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA campaign number: 19v632000 (steering). The vehicle was taken to an independent mechanic who provided the contact with undisclosed error codes. The vehicle was taken to an undisclosed local dealer, where the codes were cleared, and the dealer informed the contact that the steering assembly needed to be replaced. The vehicle was reset, but the failure recurred. The manufacturer was contacted and referred the contact to the NHTSA hotline. The failure mileage was approximately 96,000.

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The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving at approximately 65 mph, there was an abnormal sound coming from the driver's side front tire. The contact was able to exit the highway and drove to a tire store and had the tire replaced. The contact stated that after the tire was replaced while leaving the store parking lot, the check engine and power steering assist warning lights illuminated. The contact drove the vehicle to the residence but turning the steering wheel was extremely difficult, requiring extra effort to turn the steering wheel. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to a closed NHTSA action number: ea17004 (steering). The failure mileage was 229,875.

The contact owns a 2015 Ford Fusion Hybrid. The contact stated that after his wife had shifted into reverse and depressed the accelerator pedal, there was an abnormal sound coming from underneath the vehicle and the steering wheel failed to turn to the right or the left. The contact stated that his wife turned off and restarted the vehicle and the power steering functionality had not returned. The contact had the vehicle towed to a local dealer who diagnosed the vehicle and determined that the power steering gears, rack, and pinion needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA campaign number: 15v250000 (steering); however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while attempting to turn the vehicle to the left or the right, the steering wheel seized. The failure occurred intermittently but had become more pronounced and constant. The vehicle was now only able to be driven in a straight direction, whether going forward or in reverse. The steering assist failure light was illuminated. The vehicle was taken to a certified mechanic who diagnosed that the rack and pinion had failed and needed to be replaced. The vehicle was taken to another mechanic who confirmed the diagnostic result. The mechanic informed the contact of an unstated recall and referred the contact to the manufacturer for assistance. The vehicle had not been repaired. The dealer was informed of the failure and confirmed that the VIN was not under recall. The dealer referred the contact to the manufacturer. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall or under warranty. The manufacturer referred the contact to the NHTSA hotline to report the failure. The failure mileage was 99,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel seized, with the steering assist failure message displayed. The contact stated that the steering wheel became difficult to turn. The vehicle was able to restart. The vehicle was taken to the dealer where it was diagnosed, and it was determined that the steering assembly had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the nhsta hotline for assistance. The approximate failure mileage was 80,000.

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The contact owns a 2017 Ford Fusion Hybrid. The contact stated while making a left turn, the steering wheel made a complete 360-degree turn; however, the vehicle failed to respond as needed. Additionally, the horn and the buttons on the steering wheel became inoperable. The contact pushed up on the steering wheel, applying a lot of pressure, to steer the vehicle while turning. Additionally, when the vehicle was started, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact believed that the failures were associated with NHTSA campaign number: 18v167000 (steering). The manufacturer was notified of the failure. The failure mileage was approximately 21,600.

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The contact owns a 2011 Ford Fusion Hybrid. The contact stated that upon starting the vehicle, the steering wheel became inoperable. The contact drove the vehicle without power steering functionality downhill. The service power steering immediately message was displayed. The contact stated that the failure was related to NHTSA campaign number: 15v340000 (steering). The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 170,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The traction control and power steering assist warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the electronic power steering gear motor. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v632000 (steering), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 112,000.

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The contact owns a 2015 Ford Fusion Hybrid. The contact stated while driving at undisclosed speeds, the steering wheel became loose and felt as if it might detach from the steering column. The contact stated there was no warning light illuminated. The manufacturer was notified of the failure and referred to the contact to the NHTSA hotline for assistance. Upon investigation, the contact discovered NHTSA campaign number: 18v167000 (steering) which was linked to the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 78,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated that while her mother was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The steering assist warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 19v632000 (steering) but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 125,000.

The contact owns a 2012 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn. No warning light was illuminated. The contact stated a message that the “advance-trac system failure - service required” message was displayed. The contact drove the vehicle home, turned off the vehicle, and noticed that the steering wheel was locked. The vehicle was not taken to the dealer to be diagnosed or repaired. The contact stated that the failure occurred on two prior occasions and was diagnosed as an advance-trac system failure. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline. The approximate failure mileage was 207,000.

The contact owns a 2018 Ford Fusion Hybrid. The contact stated while driving 2 mph and making a u-turn, the steering wheel was loose and wiggling. The contact stated that the steering wheel turned 360 degrees. The steering wheel was uncontrollable. The “uphill park assist” warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 133,898.

The contact owns a 2013 Ford fusion. The contact stated while driving at various speeds and attempting to turn to the right or left, the steering wheel became stiff and difficult to maneuver the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer where it was diagnosed; however, the contact was unaware of what needed to be replaced or repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 160,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated that while starting the vehicle, the power steering fault message was displayed, and the steering wheel was difficult to turn. The contact was able to continue driving by using extra force to turn the steering wheel. The contact stated that the failure persisted. The contact stated that the failure increased significantly while driving from a complete stop, while driving at slow speeds, and while turning. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA action number: ea17004 (steering). The failure mileage was approximately 240,000.

The contact owns a 2019 Ford Fusion Hybrid. The contact stated while driving 30 mph, the contact became aware that the steering wheel was very loose. No warning light was illuminated. The vehicle was taken to a dealer to be diagnosed; however, the diagnostic result was not provided to the contact. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 90,555.

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The contact owns a 2011 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel was difficult to turn and failed to function as needed. Additionally, several unknown warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with steering rack failure. The contact was informed that the steering rack needed to be replaced. The vehicle was being repaired. The contact stated that the steering rack had been replaced five times starting in 2023. In addition, the contact stated that on several of the failures, the vehicle was undriveable and was towed to the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,625.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that while driving down a hill at approximately 35 mph, the "service power steering now" and service advance track" messages were displayed before the power steering malfunctioned and the steering wheel became very difficult to turn in either direction. The vehicle was towed to the residence. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA campaign number: 15v340000 (steering). The contact stated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 112,891.

The contact owns a 2014 Ford Fusion Hybrid. The contact stated while driving approximately 70 mph, the vehicle jerked sharply to the right while the power steering assist warning light and other unknown warning lights illuminated. The contact mentioned that the power steering failed to function as needed. The vehicle was taken to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 140,000.

The contact owns a 2014 Ford fusion energi. The contact stated that while her husband was driving approximately 30 mph, the vehicle lost power steering functionality. The contact’s husband stated that the steering wheel was not responding and required added force to turn the steering wheel. Additionally, the vehicle lunged forward in the direction he was steering. The contact stated that the steering warning light was illuminated. The contact was able to drive the vehicle to his residence. The contact had the vehicle towed to an independent mechanic who diagnosed that the steering module needed to be replaced and programmed. The vehicle had been repaired. The contact's husband stated that the steering failure recurred. The manufacturer had not been informed of the failure. The failure mileage was approximately 69,000.

The contact owns a 2011 Ford Fusion Hybrid. The contact stated that after starting the vehicle, the “power steering assist” warning light illuminated and the vehicle was difficult to steer. The vehicle was restarted and the power steering functionality returned however, the failure recurred. The contact stated that recently while driving 20 mph, the power steering assist warning light illuminated and the vehicle lost power steering functionality. The vehicle was driven back to the residence in manual steering mode. The contact took the vehicle to an independent mechanic who diagnosed the failure with a damaged power steering control module assembly which needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 106,000.

The contact owns a 2010 Ford Fusion Hybrid. The contact stated while driving approximately 60 mph and turning to exit the highway, the vehicle lost power steering functionality. The contact stated that extra effort was needed to turn the steering wheel to the right before stopping on the highway offramp. The contact stated that the "power steering" and "advance track service" warning lights were illuminated. The contact stated that the following day she drove the vehicle to a dealer where it was diagnosed and determined that the steering gear assembly needed to be replaced. The vehicle was repaired. The contact stated that the failure had occurred twice in the past, requiring the steering gear assembly to be replaced. The manufacturer had been informed of the failure. The failure mileage was approximately 199,000.

The contact owns a 2013 Ford Fusion Hybrid. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. The contact stated there was no warning light illuminated. The vehicle was towed to a local dealer where it was diagnosed with needing the steering assembly replaced. The vehicle was not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 90,000.

Tl the contact owns a 2016 Ford fusion energi. The contact stated that the vehicle was included in an unknown recall regarding the steering. Rick ball Ford Lincoln sedalia (2505 w broadway blvd, sedalia, mo 65301, 660-826-5200) was notified and stated that the vehicle did not qualify for the recall. The manufacturer was notified and stated that this was a newly issued recall and the remedy was not available. The contact informed the manufacturer that she would be moving with her husband to hawaii and, in order for the vehicle to be imported, there could be no active recalls. The manufacturer offered no assistance regarding the matter. The vehicle was not repaired. The contact had not experienced a failure. VIN tool confirms parts not available.

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I was driving and all of a sudden the two lights came on that said service power steering now and traction control. It became harder to steer.

I was driving and my steering wheel became very stiff. About 30 minutes later there was a red alert on the dash stating service power steering. Then about five minutes later another alert came on and it was yellow that said service advancetrac. After that happened I drove home and the next morning when I got in my vehicle to leave the steering wheel was completely locked. Even though it is 2019 I understand the car has years on it but after only having it for three months from the dealership I am extremely upset.

I was driving to work and a warning "service power steering" and "service advance trac" came on and the vehicle was then extremely difficult to steer. I am glad I was not going around a high speed curve.

Tl the contact owns a 2010 Ford Fusion Hybrid. While operating the vehicle and making a left turn, the steering wheel became difficult to turn. The contact was able to continue to drive. While making a right turn, the contact heard an abnormal noise and the failure recurred. The contact called team Ford Lincoln (located at 5445 drexel rd, las vegas, nv 89130, (702) 395-5100) and was informed to bring the vehicle in for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 107,440. The VIN was invalid.

Tl the contact owns a 2012 Ford Fusion Hybrid. While driving 20 mph, the contact's husband attempted to turn the steering wheel, but was unable to because it was stiff. The contact heard an abnormal noise and unknown warning indicators illuminated. The vehicle was towed to matthews currie Ford (located at 130 n tamiami trail, nokomis, FL 34275, (877) 405-7194) where it was diagnosed that the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 120,000.

As I was leaving the house and reversing the steering wheel became hard . Unable to steer. In city limits. Had to have a man park it in back of my house.

Tl the contact owns a 2010 Ford Fusion Hybrid. While driving at low speeds, the steering wheel seized and the service power steering and service advancetrac warning indicators illuminated. The vehicle was towed to sunnyside motor CO. Inc. (944 main st, holden, MA 01520, (508) 829-4333) where the battery was replaced. The failure recurred after the repair while driving 65 mph. The vehicle was then taken back to the same dealer where the contact was informed that the low tire pressure placed the power steering in safe mode. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 83,656.