Body Hatchback/liftgate Support Device/strut Problems of GMC Acadia

The contact owns a 2014 GMC Acadia. The contact received recall notification of the NHTSA campaign number: 23v334000 (air bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the contact stated that while driving at an undisclosed speed, she heard an abnormal sound. The vehicle was taken to the dealer where it was diagnosed that the front passenger strut was defected and needed to be replaced. No warning light was illuminated. The vehicle was not repaired. The manufacturer was made aware of the issue. The failure mileage was approximately 138,379. VIN tool confirms parts not available.

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The contact owns a 2012 GMC Acadia. The contact stated the rear hatch door would close independently. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 114,000.

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The contact owns a 2012 GMC Acadia. The contact stated while the vehicle was parked in the driveway and the contact and his wife were taking groceries out of the vehicle, the rear liftgate suddenly fell and hit the contact’s wife on the back of the head. The contact’s wife had a severe headache with dizziness. The contact took the vehicle to a local dealer to be diagnosed. The contact was informed that the liftgate struts failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 97,000.