Software Problems of GMC Sierra

Tl- the contact owns a 2019 GMC Sierra. The contact stated that the vehicle was taken to the tulley BMW of nashua dealer (603-888-5050, located at 147 daniel webster hwy, nashua, nh 03060) for oil change, and it was stated that there was a recall. The technician performed a software update and repaired the seat belt under NHTSA campaign number: 19v814000 (seat belt) the contact stated that following the repairs, later that same day, the contact attempted to use the phone and the dashboard illuminated with all kinds of warnings, included, brake failure, no abs brake. No power steering. Etc. The vehicle was taken back to the dealer who stated that the phone app should not be used with the software update. The manufacturer was made aware of the failure and provided a case number: 9-5748659089, telling the contact to expect a call back. The contact was not called back. The vehicle was not repaired. The failure mileage was 6,200. Fe.

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Tl the contact owns a 2019 GMC Sierra denali. The contact stated that the reverse camera and the forward camera failed, the reverse and forward cameras flashed, the screen became blue in color, and the instrument panel also turned blue. The vehicle was taken to autonation GMC and Buick (330 north gibson road, henderson, nevada 89014, (702) 558-3300), four times for the failure. The dealer tested the electrical system and reprogrammed the software error. The dealer stated that the rearview camera and video processing control module video software were replaced; however, the repair did not correct the failure. The manufacturer was contacted and provided case number: 9-5703857599. The vehicle was not repaired. The failure mileage was 8,075.

Tl the contact owns a 2017 GMC Sierra. While reversing, the vehicle hesitated and surged forward. While driving various speeds, the accelerator pedal was released and the vehicle accelerated. There were no warning indicators illuminated. The vehicle was taken to silver star Buick GMC (3601 auto mall dr, thousand oaks, CA 91362, (805) 222-4789) where it was diagnosed that the software needed to be updated and the vehicle was performing as designed. The vehicle was repaired; however ,the failure recurred. The manufacturer was not contacted. The failure mileage was 415.

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