Accessory Floor Mat Problems of Honda CR-V

The contact owns a 2024 Honda Cr-v. The contact stated that the carpet was lifting where the floor mat connected to the retention hooks near the driver's side door panel. The vehicle was taken to the dealer, where it was determined that the carpet needed to be replaced; however, the repair was not covered under warranty. The vehicle was taken back to the dealer, where the carpet was replaced twice; however, the failure recurred with the carpet sliding down from underneath the dashboard, shifting away from the door seal and retention hooks. The vehicle was taken to the dealer, where the failure was confirmed, and the carpet was repositioned, but the driver's side seat sliding mechanism became stuck. The dealer determined that the driver's seat motor had failed and it was replaced. The carpet failure persisted and continued sliding down near the pedals. The vehicle was taken to a second dealer, norm reeves Honda superstore west covina (1840 e garvey Ave s, west covina, CA 91791), where an inspection revealed that the driver's side kick panel was loose and not properly secured, and the first dealer had attempted to repair the carpet by using a staple to attach it to the firewall, possibly causing the carpet to rip apart. The contact was referred to the first dealer, who stated that the district manager had not approved the repair because the vehicle was out of warranty. The manufacturer was notified of the failure by phone, and four separate reports were filed. The failure mileage was approximately 10,060.

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