Transmission Not Go Into Gear problems of the 2014 Jeep Grand Cherokee

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that upon depressing the accelerator pedal after making a complete stop, the vehicle stalled without warning. The contact also stated that there was an abnormal grinding sound as the failure occurred. The vehicle was restarted however, after the failure the gear shifter failed to operate as designed. The contact took the vehicle to riverdale Chrysler Jeep Dodge ram (5869 broadway, the bronx, NY 10463) however, the contact declined to pay the diagnostic fee. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 118,000.

Transmission has been degrading as I drive. It started by downshifting to 3rd gear and it got stuck. Now consistently I cannot shift from 3rd to 4th gear without hard shifting and making a loud noice while in automatic, it does help changing gears while using the hand pedals and not accelerating and going slow to be able to shift to 4th gear. . . I've taken it to the dealer when I do oil change but they want to charge me to diagnose which is a power train and every time I take it they say there is not anything. It used to behave when cold but now even if engine is hot and driven it does the same. Sometimes even with pedals the transmission switches back to 3rd even if I am in 6th gear and does not get pass 3rd gear unless I turn the engine off and turn it back on. In addition the reverse does not work if I don't shift right away on reverse. If I leave the engine on for a few mins and don't use the reverse gear it won't let me and goes to neutral and camera goes off, so I have to turn engine off and then I can switch to reverse. Transmission is horrible. I can't switch from 3rd to 4th and I can't go reverse without having to turn car off, wife can't drive it and don't have money to pay the dealer to fix an issue that is clearly a fault at the manufacture. I've called dealership but they only are interested on charging and mentioned that they may charge me up to 5k to change my transmission. . . I will find an exact date, but I am giving an approximate day, it was when I was heading to court to help a family relative so I'll find out if I need to prove when exactly this started. Thank you. . .

I had cranked my Jeep and not shifted into gear so it was in park. It was stationary when I jumped out to grab something from just inside and heard a weird noise. I ran back into my garage to see my car rolling down and across my front yard. I thought someone was trying to steal it so ran up along side the passenger side and that is when I saw no one was in it. I ran around to the driver side and try to get into to stop it but could get in while it was rolling and ended up getting dragged for about a second as it cross the road. My Jeep keep going and end up hitting my neighbors mailbox and tree. Once my Jeep was stopped I opened the door and notice the it was in neutral. My garage is flat and I was backed into my garage so there is no real way that even if it was in neutral that it would have the motion to move out of my gagarge. I actually think it had shifted on its own into drive and when it hit the tree I think it popped it into neutral. I was luckly not to get run over or anyone else was not injuried while my car was moving own its own.