Jeep Grand Cherokee owners have reported 1 problem related to body control module software (under the electrical system category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Jeep Grand Cherokee based on all problems reported for the Grand Cherokee.
The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle had experienced a computer failure, causing an unknown module to be replaced. Additionally, the contact stated while driving 10-15 mph and pulling out of the parking lot, the message "activate the sos" was displayed. The contact called Jeep emergency system department and inquired assistance with turning off the emergency system and was informed that that there was no indication that the sos system message had activated. The contact parked, turned off and restarted the vehicle. However, the instrument panel lights and center display failed to turn on though the engine was still running. The vehicle then shut off completely and failed to restart. The vehicle was towed to the dealer, where it was diagnosed that the parking sensor module had failed, causing correlated damages to other unknown modules. The dealer replaced the parking sensor module; however, after driving the vehicle, the dealer diagnosed that the pcm and powertrain transfer case needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and advised the contact to trade the vehicle. The failure mileage was approximately 7,000.
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