Electrical System Problems of Jeep Grand Cherokee - part 1

The alternator failed. It was the safety recall p60 (NHTSA 14v-634) remedy alternator, installed by an authorized fca dealer when the recall was completed on 08/30/2021, as fca confirmed in writing. On 09/24/2026, at 41,275 miles, the vehicle had no electrical power and would not start. An independent new york state registered repair facility diagnosed the failure as "no power," "not starting," and "bad alternator (burning)," and replaced the alternator assembly the same day. The remedy alternator failed about 5 years after installation. The vehicle averages under 3,000 miles per year. The mileage at installation is in fca's records and is unknown to me. Safety risk: the p60 recall states that these alternator diodes can fail rapidly with no output or a short to ground, which can disable abs, electronic stability control, and the engine and body controllers, and can cause vehicle shutdown while driving and an underhood electrical fire, with limited or no warning to the driver. This failure is consistent with that description: total loss of power and a burning alternator. Had it failed while driving, the vehicle could have shut down in traffic. Warning lamps or symptoms before the failure: unknown. Availability of the removed alternator for inspection: unknown. Fca has not inspected the vehicle or the component. It declined to cover the repair, first stating that the recall was completed and no recall is open, then stating that completed recall repairs are covered for only 24 months. It made no finding that this failure differs from the recall condition. In its 14v-634 report, fca stated that the remedy alternators used the same diodes as its 180 amp alternator, which it said did not exhibit the condition. In 2017, fca recalled 180 amp alternators (NHTSA 17v-435) for diode thermal fatigue. I ask NHTSA to evaluate whether p60 remedy alternators are failing in service and whether the p60 remedy was adequate.

See all problems of the 2012 Jeep Grand Cherokee 🔎.

I own a 2015 Jeep Grand Cherokee summit 4x4 with the 3. 0l ecodiesel, with approximately 113,170 miles. The vehicle has experienced multiple intermittent episodes of “service electronic throttle control. ” during the most recent episode, the vehicle briefly jerked/lurched forward and then experienced a significant loss of engine power/boost. I scanned the vehicle and found dtc p0336 (crankshaft position sensor a performance, intermittent). Clearing the code temporarily restored normal operation, but the fault later returned. During the most recent recurrence, the engine also cranked noticeably longer than normal before starting. Fca previously issued safety recall w79 concerning loss of crankshaft-position signal on these vehicles. The recall involved a software update intended to maintain engine operation using the camshaft signal if the crankshaft signal is lost. Fca also lists warranty extension x95 concerning the 3. 0l diesel crankshaft tone wheel. Fca technical documentation identifies p0336 as a possible symptom associated with crankshaft tone-wheel magnetic material failure. The vehicle has not yet been inspected by a dealer or independent shop to confirm the physical cause. I have stopped driving it because I am concerned that an intermittent crankshaft-position problem could result in unexpected loss of motive power, engine stalling, or inability to restart. I contacted fca customer care regarding this issue. Fca has indicated that the applicable warranty extension has expired and has not agreed to assist with the repair. I am currently using a rental vehicle while the Jeep is out of service. I am requesting that NHTSA document and review this suspected safety issue. The physical tone wheel has not yet been confirmed as failed, but the symptoms and p0336 code appear consistent with the failure mode described in fca’s documentation.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

Abs module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see many recalls for 2020 Jeep Grand Cherokee’s, and believe mine should be included. I should’ve have to pay $3,000 out of pocket for something a ton of people are reporting as an issue. I found one reported a few months back with the same issue.

See all problems of the 2020 Jeep Grand Cherokee 🔎.

Airbag light, with dinging sound, comes on multiple times a day, stays on for a few minutes and goes off. Battery is dead every tim I try to start my vehicle. When I shut off ignition, there is a series of loud clicks coming from the lower central instrument panel. The sound lasts for several minutes. It makes the same sound if I change the temperature on the dual climate control. Digital navigation system /radio doesn't work after shutting off vehicle and restarting it.

See all problems of the 2010 Jeep Grand Cherokee 🔎.

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at a slow speed, the a/c unit started blowing warm air, with the battery, abs, and malfunction indicator warning lights illuminated. The vehicle stalled, and the contact to pulled over to the shoulder. Upon inspection, there was extreme heat and a burning odor coming from the engine compartment. A mobile mechanic jumpstarted the vehicle and the vehicle was driven to the residence. The battery was replaced, but the failure recurred immediately after the next start-up. The contact associated the failure with NHTSA campaign number: 17v435000 (electrical system); however, the dealer confirmed that the VIN was not included in the recall. The failure mileage was approximately 250,000.

See all problems of the 2011 Jeep Grand Cherokee 🔎.

Car cut off while driving, again. Full dashboard started to flash, warnings, stated that there was no battery, no gas. I was stopped in traffic and managed to pull over and had restart the car. This is the second time that it has cut off while driving . The first time my toddler son was in the car in morning traffic and it cut off. This is an extreme safety hazard for myself, my family and others driving. The entire system failed. It was supposedly fixed before but the problem is still there.

See all problems of the 2025 Jeep Grand Cherokee 🔎.

2026 Jeep Grand Cherokee limited - once I shut down engine, when I opened the door to exit, it started beeping at me. After a few minutes looking around to make sure I hadn't left a door open or something, I thought maybe it hadn't registered that it was in park, and shut off. I pushed the "start" button, and the dash had a message "ignition on". When I tried to put it in reverse, it moved on it's own back into park, and again displayed "ignition on". I tried putting it in drive, and the "d" just flashed at me and finally moved back to "p". I'm not sure exactly when this was displayed, but there was a message at one point that said something about the "start/stop" function, but it wasn't visible long enough for me to catch what it said. I called my son who came over and we troubleshooted (I was afraid to remove my foot from the brake due to other horror stories I've heard about, so I sat there for several minutes with my foot on the brake waiting for my son to hopefully know what to do). Once he was there, he asked me to slowly remove my foot from the brake. When I did, he could feel the Jeep trying to move forward. After some other testing/troubleshooting, he asked me to lock the door and see what happened. I did so, waiting a few minutes and turned it back on. This time it worked as expected and started. I'm driving this car all the way to texas next week, and I'm terrified (especially now that I see another recall - that's 3 since I bought the car 60 days ago) that something horrible is going to happen! I do not feel safe in this car, and I just spent alot of money on it!.

The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident I wont be able to press the button on the screen for help.

While maneuvering in a parking garage and switching between reverse and forward, the engine suddenly and unprompted revved excessively, sounding as though the accelerator pedal was floored. The vehicle forcefully lunged forward against braking pressure into a cement wall, causing front-end damage to the vehicle. Cruise control was completely disabled and no check engine light or warning indicators illuminated on the dashboard. At no time did I feel like I had control over the car. I sustained some contusions. No one was in the vicinity at the time; however, other cars and/or people could have been struck. The vehicle has yet to be examined by anyone although I am in the process of arranging for an autobody repair shop. Prior to this, the car was in its usual state of health without any issues.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

I have purchased brand new a 2026 Jeep Grand Cherokee the engine is the new 4 cylinder hurricane engine with turbo I have had multiple incidents of flat to dull pick up when in motion between the speeds of 15-30 mph resulting in multiple near misses for serious accidents. I submitted a ticket with Jeep, had the vehicle reviewed by my dealer only to be told this is within normal limits two days ago my vehicle went into full rattle mode and shut down on me in an intersection causing another near miss. My Jeep is in the shop again as of this writing I also have had multiple shutdowns of my electronic screens when the vehicle is under load.

My 2012 Jeep Grand Cherokee suddenly was stalling, and would not re-start, especially when turning the steering. Aaa tech diagnosed as high diode ripple voltage in the alternator, damaging the battery. Needed to replace both alternator and battery at a cost of $1068. Car was recalled under t36, and the repair has a repeat failure again. Jeep declined to repair or re-imburse the repair costs. More importantly its still a major safety issue, and Jeep is failing their legal obligation to provide a permanent fix, not a temporary fix.

While travelling on [xxx] in [xxx], and exiting on to I-80 [xxx] the vehicle failed to accelerate past 60mph almost causing a major accident during high traffic. The vehicle failed to respond above 60 in hybrid and e-save mode and I had to exit immediately. This incident is following 12 recalls with the vehicle (2024 Jeep gc plug-in hybrid 4xe). The vehicle is currently at salt lake valley under major engine repair and a claim was submitted to Jeep customer care. No warning messages occurred at the time of the incident. I have not been told what actually happened or the reason for the failure from salt lake valley Jeep. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2024 Jeep Grand Cherokee 🔎.

I had to call the fire department because my the auxiliary battery in my Jeep had overheated creating a sulfur-like smell in my garage and eventually into my home. The fire dept recorded the aux battery temp over 200 degrees and the main battery was almost 150 degrees after sitting idle in the garage for over 5 hours and had only drove twice that day for no more than 20 minutes each time. I purchased the vehicle in may of 2023, I believe in oct of 2023 the dealership had to replace the aux battery, now Aug of 2026 the aux battery failed again overheating and causing the main battery to swell and fail. The dealership was horrible about diagnosing the issue with no real answer and telling me that there is a software update in the works however; I have a friend in the business (works for stellantis) who tells me that the automaker is aware of these failing aux batteries due to them not shutting off. This known issue puts families at risk of fire and explosion. I do not feel anyone is taking this seriously. The dealership forced me to buy two new batteries, gave no reason why, and basically sent me on my way. I would like to know that someone is going to call on the automaker for a fix so that both my family and others, will not have to worry about having a dangerous vehicle parked in their garage.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

Vehicle was unable to be shutdown and was locked in park. Can was not responding to turning off while in the garage and engine running. Since the vehicle was inside an attached garage, we were concerned about carbon monoxide getting into the house. No way to turn car off and had to involve police/fire department. Disconnected the battery terminal in the trunk which was unable to be opened, so we had to crawl through the side passenger door to get into the trunk. The vehicle is now at the dealer (wilde Chrysler Dodge Jeep ram, at [xxx] in [xxx]). No police report #, but cad entry from officer in having to assist. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My screen has started to delaminate I’m very worried it will soon completely not work . I would like to have this issue addressed by Jeep themselves I refuse to pay for a new one this vehicle has 40,000 miles and is 6 years old it should not be happening . I’m extremely unhappy .

Subject: 2018 Jeep Grand Cherokee – sudden loss of power, pcm failure, electrical failures, and concern regarding recall-related symptoms I am filing this complaint because my 2018 Jeep Grand Cherokee experienced a sudden and unexpected loss of power while I was driving, and I am very concerned about the safety implications and the possible connection to the recall-related electrical problems associated with this vehicle. Before the final failure, my Jeep had been experiencing electrical and starting problems. The alternator failed, the batteries went bad, and I had already paid for multiple diagnostics and repairs. At the time, we did not understand that these problems could potentially be leading to or connected with a pcm failure. I have spent approximately $800 on diagnostics and parts trying to determine and repair the cause of these issues. The most serious incident occurred when I was driving near a school and approaching a stop sign. The Jeep suddenly began losing power and would no longer operate normally. I did not receive an adequate warning that the vehicle was about to completely shut off. The dashboard/screen began flashing, electrical functions began going out, and the vehicle progressively lost power. I was able to slowly move the Jeep toward the right side of the road before it completely shut off. The Jeep then would not start again. This was extremely frightening because the vehicle lost power while I was operating it in an area where there were other vehicles and children nearby. I was concerned about my ability to safely get the vehicle off the roadway and about what could have happened if the Jeep had completely lost power in moving traffic or at a higher speed. The vehicle has since been diagnosed as having a pcm failure. I have already paid for diagnostics rather than simply bringing the vehicle in without any prior information about the problem. Despite this, the Jeep dealershiphas my vehicle now to determine if this is part of recall.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

The Jeep was giving me a warning sign. It said stop slowly. Your Jeep will shut off so I replaced the two batteries. As my mechanic told me I replaced the alternator. I also replaced the ground wires. Nothing is making my Jeep start. We ran the codes on the Jeep and it came back as a u0100 code with the pcm system. No connection error. We looked up the recall information and a recall popped up for this 2018 Jeep Grand Cherokee. I am being told that I am not affected by this recall. . The Jeep was giving warning saenz before I replaced the battery and alternator. After that. It did not give warning saenz anymore. It’s just completely shut off with no warning. Leaving me on the side of the road stranded twice. It will not start and it is reading these codes.

New vehicle failure to start on four occasions over approximately sixteen months due to overnight parasitic battery drain. Following the first incident the dealer replaced both the main and auxiliary batteries. Following the second incident the dealer tested and charged both batteries and performed software update to body control module (bcm). Following the third incident the dealer tested both batteries and checked codes. Following the fourth incident the dealer replaced both the main and auxiliary batteries. The incidents required towing or jump starting.

This car has broke down on me 3xs bc of the faulty pump relay. At the car wash with my children, at work, and home this vehicle has left me stranded. Now up to $1600 in repairs all while my car is broke down again for the 3rd time.

On August 8, 2026, at approximately 23,959 miles, my 2024 Jeep Grand Cherokee 4xe experienced a significant loss of propulsion while accelerating in hybrid mode to merge onto a highway. During acceleration, the check engine light began flashing, then remained illuminated, and the vehicle displayed a “service hybrid system required” warning. The vehicle then provided little to no effective motive power despite accelerator input, making it unsafe to continue the highway merge. I was forced to pull off the roadway and stop the vehicle. The vehicle could not be safely driven and required towing to a Jeep dealership. This vehicle has a prior history of hybrid-system-related repairs and recalls. Previous service included high-voltage battery recall work, control module programming, replacement of the electric coolant heater, and replacement of the auxiliary coolant pump and coolant temperature sensor after earlier check-engine-light, ev-mode, and hybrid-mode drivability complaints. A prior repair order also documented jerking during deceleration and reacceleration while operating in hybrid mode. The current dealer has been unable to reproduce the loss-of-propulsion event. During diagnosis, one or more vehicle control modules may have been reset or cleared, which may have removed stored diagnostic trouble codes or other event data associated with the failure. I am reporting this because the sudden loss of propulsion occurred during highway entry and created a serious safety concern.

?vehicle information: ?year / make / model: 2022 Jeep Grand Cherokee overland 4xe ?component(s) involved: engine / hybrid powertrain / electrical system / sudden loss of drive power ?current mileage: approximately 48,000mi ?incident summary ?I am filing this complaint because my 2022 Jeep Grand Cherokee overland 4xe has developed a dangerous new defect following an official recall service: the engine completely dies while accelerating on the highway. ?I took my Jeep to an authorized dealership to have the safety recall performed for the engine shutdown issue. Before this recall work was completed, I had never experienced the vehicle dying on the highway. Since the recall "fix," however, the engine has cut out completely 4 separate times while accelerating at high speeds. The most recent time happened today (August 3, 2026). Losing all pedal response and motive power in fast-moving traffic with no warning is terrifying and creates an extreme hazard for myself and everyone around me. ?history of vehicle issues & extended shop time ?this sudden highway stalling comes on top of severe, ongoing electrical problems that have plagued this Jeep. Altogether, the vehicle has spent months sitting in the dealership shop, yet the problems remain unfixed: ?post-recall engine shutdowns: 4 separate complete power loss incidents while accelerating on the highway (latest occurrence: August 3, 2026). ?unresolved battery drain: ongoing parasitic battery drain that kills the battery, requiring multiple rounds of diagnostics without a solution. ?pervasive electrical glitches: frequent system glitches, including frozen touchscreens, instrument cluster reboots, random dash warning lights, and connectivity drops. ?media hub issues: hardware problems involving the media hub module. ?requested action ?the recall fix did not solve the safety hazard—it seems to have triggered a new, life-threatening stalling issue on the highway, along with the string of other issues, it's unsafe to drive.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while test driving at an undisclosed speed, an unknown warning light flashed on the instrument panel. The dealer informed the contact that the battery was low and that the light had been replaced, while also informing the contact that the vehicle had experienced difficulty starting prior to purchase. Days later, upon starting the vehicle, all warning lights illuminated and the vehicle stalled. The vehicle was towed to the dealer, but the dealer was unable to determine the cause of the failure, cleared the codes, and returned the vehicle; however, the failure recurred. While driving, the steering wheel became inoperable, causing the driver to lose steering control, and the vehicle crashed into a Ford mustang. A red steering warning light illuminated. A police report was filed. There were no reported injuries, airbag deployment, or fire. The vehicle was returned to the dealer, where it was determined that the vehicle was undrivable, could not be inspected in the service bay, required an unknown replacement part, and that the steering wheel computer failed to communicate. The manufacturer was notified of the failure and advised the contact that the vehicle did not qualify under the lemon law, prompting the contact to report the issue to the attorney general, who referred the contact to the NHTSA hotline. The failure mileage was approximately 55,000.

The 12-volt auxiliary battery on this 2022 Jeep Grand Cherokee 4xe plug-in hybrid repeatedly discharges to a completely dead state while the vehicle is parked and switched off. The vehicle has failed three times in approximately 30 days. First failure, June 26, 2026: the vehicle would not start. Numerous fault codes were stored across multiple modules, including p0562 (system voltage low). The odometer display was flashing, indicating a module had dropped off the communication bus. Second failure, July 13, 2026: less than 48 hours after returning from a road trip and parking, the same condition recurred. The vehicle required external 12-volt power to start. Third failure, July 26, 2026: a brand-new agm battery had been installed on July 24, 2026. Within 48 hours of installation the battery measured 5. 85 volts — fully discharged. An 80ah battery discharging in 48 hours indicates a continuous parasitic draw of roughly one amp, which is 20 to 40 times the normal key-off draw for a sleeping vehicle. Owner testing has ruled out both the battery and the charging system. The DC-DC converter was measured delivering 127 amps at 13. 9 volts, confirming it functions. The replacement battery accepts and holds a full charge, resting at 13. 06 volts after recharge. The previous battery passed a printed conductance and load test. During each failure, the entire camera system and the parksense park assist system drop out simultaneously and the odometer flashes. Stored codes include u0159-00 (lost communication with parking assist control module) and b2204-00 (ecu configuration mismatch). Separately, and even when the 12-volt system is healthy, the rear backup camera intermittently fails to activate at startup and sometimes only begins working after 5 to 10 minutes of driving. Safety concerns: 1. Rear visibility. The backup camera intermittently does not display an image when the vehicle is placed in reverse. 2. Loss of motive power. 3. Stranding.

The transmission fails constantly when we are accelerating - approxx 50-58 miles per hour the transmission freezes & the rmp's stay @ 4-5 thousand for 20-30 seconds - it fails to downshift. This is extremely dangerous at any time & can cause a major accident if the vehicle is stuck & you need to stop! we have have left the car several times for this issue & they keep telling us they cannot replicate the issue. (we are older & we are given looks like we are nuts).

I am filing this complaint because my grand wagoneer has experienced repeated, serious safety-related failures involving the braking system, electrical/communication systems, and vehicle shutdown. I no longer believe this vehicle is safe to operate. The most serious problem has occurred more than once. On July 21, 2026, while driving, the brakes failed. The brake pedal went to the floor and the vehicle would not stop normally. Multiple warning lights/messages appeared. I ultimately had to shift the vehicle into park to prevent a collision. The vehicle was taken to the Jeep dealership and remained there for an extended period while the problem was investigated. The dealership reported that it could not identify stored diagnostic codes explaining the brake failure. I was told that the brake pads and rotors needed to be replaced before the matter could be escalated further. I authorized approximately $2,000 in brake-related repairs. After an extended stay at the dealership, I received the vehicle back on approximately September 1, 2026. Only approximately two days later, on September 3, 2026, another extremely serious failure occurred. While I was driving, the braking system failed again. The brake pedal went to the floor and I was unable to stop the vehicle normally. The vehicle also experienced an electrical/system failure and shut down while I was driving. Numerous warning messages appeared, including a check-engine warning and suspension/damping system failure. There was also a loss-of-communication fault involving the body control module (u0140 – lost communication with body control module). This incident occurred near my daughter’s school and created an immediate risk of a collision and serious injury. The vehicle subsequently restarted, but the clock/time in the vehicle had changed, suggesting that the vehicle may have experienced a significant electrical interruption or module reset. The check-engine light remained illuminated. Other electrical problems.

When sitting at the light my vehicle completely shut off. When I was able to restart the vehicle the power steering light came on. After driving for a few moments, the vehicle did the same thing and steering concerns continued. The vehicle was on two major roads with other vehicles around. This put myself, my son, and other drivers on the road in danger of being involved in an accident. The vehicle was taken to the dealership under the florida lemon law. The aux and main battery were replaced. The representative from stellantis denied our lemon law request of repurchase or replacement of this vehicle. By Jun 2026, under one year of ownership, the vehicle had already spent over 38 days at the dealership for service related issues: airbag issue, steering related failure issue, steering rack replacement, battery replacement, and now on July 9,2026 the vehicle attempted to shift into park, the electronic parking brake engaged, and the vehicle became immobile while we were actively driving. This produced another safety concern for our family and other drivers on the road. The vehicle is currently with the dealership attempting to diagnosis this defect.

My 2014 Jeep Grand Cherokee suddenly developed a no-start condition after previously operating normally. The vehicle would crank but would not start. The battery and fuel injectors were checked and replaced as needed, but the problem persisted. Based on the symptoms and known issues affecting 2011-2014 Jeep Grand Cherokees, the internal fuel pump relay/tipm is suspected. This defect has been the subject of previous safety recalls because it can cause engine stalling or a no-start condition. Although my vehicle is not currently included in an open recall, it is experiencing the same type of failure. A failure of the fuel pump relay can leave a vehicle stranded or cause the engine to stall unexpectedly, creating a serious safety hazard if it occurs while driving. I believe this issue should be investigated to determine whether additional vehicles should be covered by the recall.

My son just bought the car from a private party. On our way home the engine light and a lightning bolt icon illuminated on the dash, followed by the vehicle going into limp mode. We had the vehicle scanned for codes and it came back with p0336 (crankshaft position sensor performance). After much investigation online, we found out that this is a known issue with the crankshaft position sensor and, most importantly, the tone wheel on the back of the engine. We looked up recalls on the vehicle and found a safety recall had been issued. While some vehicles affected received replacement of the tone wheel and sensor, others just received a software update. This particular vehicle received the software update. The issue is that the magnetic material on the tone wheel delaminates from the tone wheel. This is a costly repair that should have been fixed correctly from the beginning, not just a software patch. It is a safety concern because it is dangerous when you are traveling at highway speeds and it goes into limp mode.

My 2023 Jeep grand wagoneer has experienced repeated safety-related defects involving the body, electrical, and powertrain systems despite 6 warranty repair visits. The vehicle has been out of service 72 cumulative days, and the current repair still ongoing. Before the most serious incident, the vehicle had already been returned to authorized Jeep dealerships multiple times for liftgate malfunctions. The liftgate repeatedly failed to open, failed to close properly, and exhibited intermittent malfunctions. These defects were repeatedly reproduced and confirmed by the dealer, and wagoneer engineering was consulted to diagnose and repair the vehicle. The defects have not been permanently corrected. While driving on a multi-lane roadway with my children seated in the 3rd row, the rear liftgate suddenly opened without any warning light/message/alert/beep. This was the 1st time it had opened while driving. Personal belongings were ejected across 3 lanes of traffic, creating a risk of striking other vehicles or causing another driver to swerve or crash. My husband had to enter multiple lanes of traffic to retrieve our belongings before they were struck, creating an additional safety hazard, leaving us sitting in traffic in the vehicle. To my knowledge, the vehicle should not have permitted normal operation if the liftgate was not securely latched. Instead, the liftgate opened while the vehicle was in motion without any indication to the driver, eliminating any opportunity to react or prevent the incident. The vehicle has also experienced repeated lurching/harsh clunking when shifting into gear, and unexpected lurching/hard shifting and when on hills. Numerous warning lights, messages, and check engine lights have occurred since approx. 300 miles and have been dealer verified. Due to these defects remaining unresolved despite repeated repair attempts, I do not believe this vehicle can be operated safely. I am scared for my teen drivers and pedestrians in this vehicle.

After the 68c recall software update upon getting my Jeep back I can no longer drive in the electric mode without the Jeep surging into and out of the gas mode at slow speeds or fast speeds. My Jeep does hesitate or bogs down prior to engaging the gas mode.

Unknown on xxx, our 2022 certified pre-owned Jeep cherokee hybrid was brought to the west plains location for a factory safety recall or recalls and the check engine light on. During the software installation, the technician improperly executed the procedure, took the integrated dual charger module (idcm) offline, and completely disabled the vehicle. The west plains repair order explicitly states: "caused by codes for idcm and module offline, will not come back online, and has disabled vehicle. " because the vehicle was rendered completely undriveable, it had to be flatbed-towed 90 miles to james river Jeep in [xxx] to resolve the corrupted modules. The ozark service department confirmed the vehicle arrived disabled due to west plains' improper procedure and required a new battery to restore system diagnostics. The west plains general manager, [xxx], flatly refused to cover the resulting $1,100+ invoice for the battery ($638. 71) and towing fees. Mr. [xxx] used intimidating tactics, completely dismissed our concerns, and claimed his dealership 'chooses not to work on hybrid batteries' to evade financial responsibility. This claim is demonstrably false; on October 23, 2025, this exact same location successfully accepted and completed federal safety recall 73c to reprogram our vehicle's hybrid control processor software. A franchise dealership cannot choose to opt out of federal recall obligations on a whim, nor should a consumer be subjected to hostile intimidation when a dealer damages their property. Due to the absolute lack of cooperation locally, the vehicle currently sits unpaid at the ozark dealership. Formal complaints have been filed with the missouri attorney general's consumer protection divisionand the national highway traffic safety administration (NHTSA) using Jeep case #xxx. We are requesting that corporate management review this case immediately and coordinate a direct dealer-to-dealer credit to james river Jeep to resolve this information redacted pursuant to the freedom of information act (foia), 5.

This vehicle has experienced continuous hv battery drainage since repaired under recall 68c on 2/9/26. Multiple follow up trips to the dealer and discussions with the stellantis "star team" have resulted in them informing me the vehicle is unfixable but "safe" to drive. They admit they have no idea what the problem is or how to solve it.

On June 18, 2026, I was driving my 2024 grand wagoneer on a busy city road. As I approached a busy intersection, I stopped at the red light. When I attempted to move forward when the light turned green, it moved a few feet (putting us in the middle of the intersection), the vehicle seized and became immobile. Almost every light on the dashboard lit up. Several messages flashed back and forth on the screen including "service transmission" and then "service electronic stability control". I immediately tried to use the sos function, and when they answered, they were unable to hear me. A person in a truck behind me told me to put my vehicle in neutral so that the vehicle could move out of the road as it was blocking traffic. When I tried to turn the gear dial, it turned, but the p light stayed on and the vehicle would not go into neutral. I checked the parking brake and it was not on, nor would it engage. The vehicle being stalled, with zero ability to move put my children and I in danger as there was not a safe place to even exit the vehicle as traffic was completely surrounding us. I tried to turn off the vehicle, but the vehicle stayed in the "run" function even after being pressed. Emergency services was my only next choice. One more push of the off button and the vehicle finally turned off. I waited for 2 minutes and tried to turn the vehicle on again. It did turn on, showing the check engine light. I then was able to put the car into gear, and it moved. I moved the vehicle out of traffic to the next available parking lot. I immediately contacted the dealership and told them I would be having the vehicle towed there for inspection and I do not feel comfortable driving this vehicle again. Unfortunately, this is the 3rd time my car has put me in a dangerous situation in the middle of an intersection, the other 2 being false crash alerts (turning left in turning lane and car thought I was going into oncoming traffic).

Went to turn right car kept pushing straight and steering wheel locked up. Also, no airbags were deployed.

06/13/2026: third episode of 2024 Jeep gc summit (top of line) battery being completely dead after 3-4 days of no driving. I bought my Jeep in 12/2025!? another issue that others report is the difficulty of 'jumping' the battery/engine to give a start. We tried multiple times on the evening of 06/13 to no avail. On Sunday, 06/14, we revved the jumper engine to . . . . 7000 or 8000 rpms (on the tachometer) before getting enough power to successfully jump the Jeep. This new vehicle "dead electric" is very scary on how it could strand us!!.