Front Seat Head Restraint Problems of Jeep Grand Cherokee - part 2

Passenger seat headrest unexpectedly popped out while passenger was in the vehicle.

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Passenger head restraint headrest deploys without collision. While parked in driveway overnight, (popped open and forward). Dealership found no faults.

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The contact owns a 2013 Jeep Grand Cherokee. The contact stated while parking the vehicle, the head rest independently exploded. The contact sustained a sore neck but did not require any medical attention. The contact stated no warning light was illuminated. The vehicle was not taken to the local dealer nor an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 121,000.

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The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 30 mph, the front passenger’s side active headrest restraint fractured and detached, hitting the contact's wife on the head. There was no impact to the vehicle that could have caused the active headrest restraint to become detached. The vehicle was not diagnosed nor repaired. The dealer and manufacturer were not made aware of the failure. The failure mileage was 68,013.

While driving on the freeway, passenger side headrest randomly exploded open with great force and a loud bang, hitting the passenger on the back of the head. There was no reason for the headrest to do this, and my passenger was injured.

Headrest randomly deployed.

The drivers side headrest retaining mechanism failed while we were driving down the road. It was a violent event, that hit me in the back of the head when it happened. This could really cause someone to lose control of their vehicle. We were on a surface street and thankfully not on the freeway. We had just filled up with gas and had just turned right onto the road, maybe went 100 yards and that is when it blew. We had just driven about 150 miles prior to getting gas.

Tl the contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 30 mph, the driver's side air bag located in the head rest exploded without impact and struck the driver in the back of head. There were no reported injuries. The contact called fort collins Dodge Chrysler ram (3835 s college Ave, fort collins, CO 80525, (970) 541-9989) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

The active headrest on the drivers side of the Jeep fired off without an accident.

We were in a church parking lot, Sunday morning at about 10am. Outside temp was 65 degrees. Vehicle was stationary. My wife got in the passenger seat and the headrest popped out and struck her in the back of her head. She later developed a headache and general dizziness. We stayed in the rest of the day so she could lay down. Not sure if a telescoping headrest was a feature, I did a web search to see what the issue was. I read about the �exploding headrest�, a term that describes what it was like. Looking at the inside of the headrest, I can see the broken plastic tabs that were described by others. I assumed this would be a recall item, but was disappointed to learn it was not. After calling the dealer, we were given an estimate of $850 to replace it. This is obviously a bad design and should be replaced as a recall fix. We don't have the money now so will have to live with it extended.

Active headrest restraint deployed on it's own w/o accident.

Airbag in driver's headset activated when stopping at a red light in traffic. The headrest hit the back of my head hard causing neck pain headrest is now engaged making it difficult to drive.

While driving the passenger active head restraint deployed due to failure of the plastic retainers striking my wife in the back of her head. Thankfully she was not injured. But it startled us not knowing what happened until we were able to pull over and check. This clearly could have caused an injury or accident and these defective headrests should be recalled and replaced immediatly.

While driving on the turnpike, the passenger headrest deployed with my son sitting in the seat. There was absolutely no reason for why. It was an insane shock to the back of his head.

My drivers side headrest deployed and the plastic parts are broken so it won't go back into place. I wasn't in an accident. This happened while I was driving the car and it hit me in the head when it deployed.

The headrest on the driver seat of my 2016 Jeep Grand Cherokee popped open while I was parked in the garage.

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While in park, the driver headrest deployed into the back of my head. No collision took place, it randomly deployed. It will not reset as it seems a plastic bracket broke inside. No recall for this issue but when researching the problem, it seems to have affected a large group of 2011-2018 Jeep Grand Cherokee owners.

I was sitting in the driver's seat the vehicle was off and parked and the active headrest deployed out of nowhere. I was struck in the back of the head and suffered a concussion, neck and shoulder injury and whiplash.

Driver's side headrest popped open and will not latch back in place. Was not driving at the time but this could have been dangerous had it popped opened during vehicle operation. Vehicle was parked in my garage and I was in the garage and heard a loud noise, did not know what it was at the time, but I thought it came from the car. So I opened car door and looked around inside car but did not see an obvious reason for the noise. The next morning when I got in the car, I noticed the headrest was touching the back of my head uncomfortably so I turned around and that is when I noticed that it was popped out. Tried to close and secure it back in place but it will not stay. I am now driving around with it popped open.

While car was being swept out at car wash, drivers side headrest deployed for no apparent reason. A part of the headrest broke releasing it.

Headrest pop open out of nowhere after I parked the car in my driveway and was preparing to take off my seatbelt.

There is a known potential problem of the inadvertent deployment of one or both of the front seat active head restraints. This can cause a concussion and can cause the driver to loose control of the vehicle after being struck in the head. The cause is a cheap plastic pin that is under constant pressure and has deteriorated over time and release without warning. This known potential problem has not happened to me yet. But Jeep (fca) issued a warning and extended the warranty but has not yet issued a recall to fix the potential problem. They are only fixing this if it has deployed, leaving all other customers worrying and waiting for a potential hit to the head anytime while driving. There already is a class action suit against fca in florida.

Drivers side headrest deployed for no reason while driving.

Passenger headrest deployed on its own with the car parked and engine off. I can see a plastic clip that is broken that normally holds a metal pin in place to keep the headrest in place.

The headrest on my 2015 Jeep cherokee inadvertently deployed on the passenger side. Inspection of the headrest shows the plastic bracket holding the metal pin is broken and yet the holding clamp is not released. The headrest cannot be reset. The vehicle was stationary when this occurred. I am very concerned after reading other incidents where this can occur on the driver side as well while the car is in motion. You need to something about this before someone, like me, gets killed.

The passenger side headrest deployed. The vehicle was sitting still. I did receive a letter for a recall. I misplaced the letter. Can I get another so when I take it to the dealer I can present it to them so they know what is going on. Thank you.

Driver's side headrest trim visibly detached from backside. Noticed while parked in driveway. First, noticed tether hanging out from the top. Then, with a flashlight, I looked into the inside and see what looks like plastic brackets broken from the metal anchor point on top. I asked my wife (her vehicle) if she was in any accident and she said no. Doing research online, I found that this active head rest (ahr) trim is supposed to compress a spring and clip onto metal anchor. But this plastic is sheared off. Others have had this problem and there is a class action lawsuit commencing for this issue. My wife now cannot safely drive her vehicle due to headrest spontaneous failure. How is she supposed to use her vehicle?.

In this case, the vehicle was stationary or starting to move in reverse to hook a trailer. As I lightly put my hand on the passenger front headrest, it sprung forward. There was not a collision at the time of the event and no one currently sitting in the seat, although, a person was sitting there just a few minutes before this happened. Upon further inspection, I see the plastic of the inside of the headrest that hold a rod to keep it attached had broken apart. This should only happen during an accident.

The vehicle was stationary, the door was opened, then my right passenger headrest popped forward and out before the passenger sat down with little to no motion other than the door opening.

The passenger seat head restraint deployed and was not involved in an accident and was stationary when it deployed.

Vehicle was stationary when I noticed the active head restraint was deployed. When I inspected it I noticed a clip that holds a metal pin that keeps the head rest in place was broken. There is no way to reset it because of that. I believe the clip broke because its to thin and under all that pressure trying to keep the head rest in place, it gives out and breaks.

Defective active headrest - active headrest deployed while vehicle was sitting in driveway. Plastic components broken which hold active headrest.

Head restraint deployed without a rear end collision or any other moving event my wife was simply loading the dog into the car as it was sitting in parking lot at vet office.

Sitting at a stoplight the driver side head restraint exploded. Car was not moving. Was on a city street.

I was on I-95n at approximately 65mph in north carolina on 11/26/2021 when my wife and I heard a loud mechanical crash sound. My wife was sitting in the passenger seat and had been hit in the head by the headrest that had ejected randomly. There was absolutely no reason why the headrest should have deployed.