Seats Problems of Jeep Grand Cherokee - part 1

My husband was driving on a highway going 70 mph and the drivers headrest exploded and lunged him forward.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

Involved in a motor vehicle accident front end damage with all airbags deployed. The passenger front seat dislodged during the accident, causing the passenger and the seat to be pressed up against the glove compartment leading to injury to passenger severe bruising and burns all up and down both legs lacerations to right ankle requiring the use of crutches.

See all problems of the 2024 Jeep Grand Cherokee 🔎.

While driving down the road my active headrest randomly deployed and hit me hard in the back of the head. When I went to look at it to reset (because there had been no accident or collision) I saw that the plastic locking pins had broken. I researched the issue and saw that there was already a mopar recall for the same issue on the same year and model vehicle I have, but my VIN is not listed as an affected VIN so Jeep will not honor the recall for my product.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

Lumbar support in driver seat noted to be randomly inflating and deflating while driving & over weekend the lumbar support had completely inflated and misshaped with the lumbar rounded out so much that is was extremely uncomfortable to drive, and the seat back noted to be detached from the seat back.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

The contact owns a 2025 Jeep grand wagoneer. The contact stated that while the vehicle was parked, her grandson was exiting the vehicle from the second row of seats on the driver's side, he accidentally activated the fold-down feature of the seat. The seat folded over and trapped the child's head between the seat and a tv screen located on the back of the driver's seat. The contact stated that the seat stopped folding when it encountered resistance from the child's body. The contact manually pulled the seat back off the child's back. The contact stated that the child was shaken up but not hurt. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.

See all problems of the 2025 Jeep Grand Cherokee 🔎.

The contact owns a 2022 Jeep grand wagoneer. The contact stated that while driving at an undisclosed speed, the front passenger’s seat air bag deployed without a passenger seated in the seat. No warning light was illuminated. The front passenger’s seat air bag failed to deflate. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 80,500.

Front passenger head restraint deployed without any accident or reason. Just deployed without cause snapping a plastic bracket so it can’t be manually pushed back into place you have to purchase the entire component. The other oddity is the piece that you need to replace in question has been discontinued. Stellantis has a recall referenced as (20c) but my particular vehicle doesn’t fit in there timeline for that recall. I have a child and it is a head restraint that deployed is an airbag, which is extremely dangerous for anybody that could’ve been sitting in that spot or behind the seat. The piece itself is 700$ there is no wholesale for this particular piece so you’re looking at any place that would charge you $700 and then whatever the service or labor fee is which is minimal so we’re talking at least $800 for a piece that has to be with or compatible with a certain part number which is discontinued or it will not work with the system.

I am submitting this complaint because my vehicle’s driver seat has a dangerous and unpredictable defect that creates an immediate safety hazard. While the vehicle is in motion, the driver’s seat will suddenly and randomly move forward without warning, pushing the driver into the steering wheel and crushing the leg and footwell area. This is not a minor adjustment issue—it is a sudden mechanical movement that physically forces the driver into an unsafe position while actively operating the vehicle. This has occurred at highway speeds and in heavy traffic, which makes the situation extremely alarming. When the seat unexpectedly moves forward, the driver is forced closer to the steering wheel, restricting movement and making it difficult to properly steer, brake, or maintain control of the vehicle. In those moments, the driver’s ability to safely operate the vehicle is compromised. The only way we have been able to stop the seat from continuing to move forward is to perform an emergency maneuver, pull the vehicle over, completely shut the vehicle off, and restart it in order to reset the system. Until the vehicle is fully turned off and restarted, the seat will not return to its normal position. The vehicle has been taken to the dealership twice after the check engine light came on. Each time, we were told the light was being triggered by the “comfort seat module. ” however, despite the system indicating an issue with the comfort seat module, the dealership stated they could not find any problems with the seat or the module itself. This situation is extremely frightening and dangerous. A driver being physically forced forward into the steering wheel while traveling at highway speeds creates a serious risk of losing control of the vehicle. This defect puts not only the occupants of the vehicle at risk, but also other motorists and pedestrians sharing the roadway. This issue needs to be investigated before someone is seriously injured or worse. No driver should have.

2/24/26 around 10:45am cst the passenger seat headrest exploded/combusted with a very loud popping noise while driving the car 40 mph on a smooth surface road. Luckily nobody was sitting in the passenger seat. I don't want to drive my car as now I'm afraid this will happen to the driver's seat headrest.

The drivers headrest randomly “popped” from the fixture smacking me in the back of the head hard enough to almost cause a collision.

- comfort control module (ccm) for driver's seat and passenger seat. - malfunction/failure of ccm caused seat lumbar/bolsters to automatically overinflate beyond maximum with no response from seat controls. - on or about 11/07/25, passenger seat back lumbar automatically overinflated beyond maximum, while passenger was seated, causing passenger to be pushed forward against seat belt. Overinflation caused seat back panel to bulge out as well. Seat would not respond to controls to deflate lumbar. Pulled vehicle over so passenger could unbuckle and seat themselves in rear seat. Immediately inspected by local dealer/service center on 11/10/25. Ccm was replaced under warranty (34,453/36,000 miles) and have not experienced issue since. - on 02/17/26, driver seat back thigh bolsters automatically inflated beyond maximum while driver was seated, causing driver to shift in seat due to bolster digging into hip and thigh. Overinflation caused clip securing seat cover to cushion/frame to become detached as well. Seat would not respond to controls to deflate lumbar. Other seat controls began inflate/deflate automatically. Immediately inspected by local dealer/service center on 02/19/26 and was told module needed replacement outside of warranty (42,000/36,000 miles) to the cost of $1,573. 83.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

This situation is similar to the recent palisade SUV recall: the seat folding system operates when the button is pressed, even if the seat is occupied. The system does not detect the presence of a seated passenger and allows the seat to fold in both 2nd and 3rd rows. The system lacks sufficient anti-pinch protection. The motor does not stop when encountering resistance, such as a person, child, or pet, and continues folding despite obstruction. I am in the process of making the complaint with the Jeep customer support which directed me to Jeep local dealership to do the investigation. The inspection is not performed yet.

On multiple occasions my vehicle has not recognized the key fob when I have been at the vehicle. I have actually been standing by it trying to open the door and it would not respond. Even if I was holding the key fob in my hand next to the door it would not respond. I would have to manually push the unlock button on the fob to be able to enter. This has caused me personal safety concerns when in unfavorable situations and I could not immediately gain access to the interior of my vehicle. The memor seat and easy exit functions have repeatedly failed to operate as they should causing me to be out of position when driving requiring manual resetting of the position. The heads up display consistently shows the incorrect speed limit. Google maps and carplay intermittently become disconnected while I am driving creating a safety hazard when I am using google maps guidance. The date below is simply the most recent time these happened. Again, these have happened repeatedly over the period of ownership.

It was cold out and my sister was driving my car with the heated seats on when she started to smell fire as well as her back got really hot. She pulled over and leaned forward and discovered a flame/fire coming through the seat back. She burned my hand and had visible ash on it trying to put the fire out. There is now a hole in the seat back from where the fire burned through.

See all problems of the 2017 Jeep Grand Cherokee 🔎.

The vehicle is a leased 2024 Jeep Grand Cherokee that was taken out of service due to two manufacturer safety recalls. The dealership retained possession of the vehicle for approximately eight (8) days to complete recall-related repairs. During this period, the vehicle was not safe to operate and no loaner vehicle or alternate transportation was provided. The dealership instructed us to obtain a rental vehicle, stating verbally that it would be covered. Relying on this instruction, we incurred rental and transportation expenses. After returning the rental, we were forced to rely on other private transportation, including uber, solely because the recalled vehicle remained unavailable. Despite the vehicle being disabled due to manufacturer safety recalls, the manufacturer has refused to fully reimburse these transportation costs. Throughout this period, we continued to pay our monthly lease payment in full and had no reasonable means of transportation. The vehicle has now been returned. This complaint is submitted to document the handling of safety recall repairs that resulted in extended loss of use, lack of alternate transportation, and out-of-pocket expenses borne by the consumer due to a manufacturer safety defect.

Active head restraint deployed on drivers side while auto was moving in parking lot. This unexpected event made the driver come to a sudden stop. There was no impacts of this vehicle into any object. No injury to the driver in the parking lot but is pssible injury to driver and other in the parking lot could have happened. After inspection it looks like a plastic bracket broke inside the active head rest.

See all problems of the 2013 Jeep Grand Cherokee 🔎.

Had the kids loaded up ready to leave the house. Opened up the drivers door and my youngest pressed her feet on the drivers seat while in her car seat and the back of the seat was lifting up. I then investigated it further only to realize it was missing bolts.

Active head restraint deployed unexpectedly while driving at very slow speed. In addition to the immediate shock, it hit the back of my head and neck very hard. Still experiencing neck pain.

To whom it may concern, I am writing to formally report a serious safety defect regarding the active head restraint (ahr) system in my vehicle. On 11/28/25 the headrest deployed spontaneously while I was operating the vehicle. Incident details: • no collision: there was no impact, collision, or sudden braking event that would trigger a safety deployment. • safety risk: the forceful deployment occurred without warning, striking me in the back of the head. • system failure: the internal plastic bracket responsible for holding the spring-loaded mechanism failed—a documented issue in many similar stellantis vehicles. I contacted a certified Jeep dealership and stellantis customer service regarding this failure. They have declined to provide a remedy, repair or reimbursement the component under any "goodwill" or extended warranty program, stating that my specific VIN is not included in existing service bulletins or recalls. Request for action: the "VIN-specific" limitation is arbitrary when the mechanical failure is identical to those in recalled units. A safety component that deploys violently without an accident is a defect, regardless of whether the manufacturer has acknowledged that specific production batch yet. I request that the NHTSA investigate this failure as part of an expansion of existing inquiries into stellantis ahr systems. I have attached photos/repair quote of the deployed unit for your records. Sincerely,.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

While driving on I-95 on 11/14/25, the passenger headrest suddenly and unexpectedly exploded forward with great force while I was sitting in the seat. We were not in an accident or collision. The headrest is now push so far forward that it pushes my face down toward my chest. We cannot reset the head rest to its original position and there is some broken plastic inside the headrest mechanism. A warranty extension has been issued for this known problem with 2014-2018 Jeep Grand Cherokee vehicles. When I called my dealership, I was told that my vehicle model was not included in this warranty extension.

On November 6, 2025 at 11:59 am, the active head restraint on my 2014 Jeep Grand Cherokee limited deployed without impact as I adjusted the driver’s seat into an upright position. This was a spontaneous mechanical deployment inside the cabin of a stationary vehicle. The dealership confirmed this as a known failure involving the internal plastic retaining clip that holds the deployment pin. This defect was previously covered under a 10-year extended warranty that expired in November 2024. At the time of the incident, I was alone in the vehicle. I later sought medical evaluation for head, neck, shoulder, and lower back pain and was diagnosed with a cervical strain. Because this failure occurs without collision, it presents a serious risk of injury to drivers and passengers. I regularly spend time with elderly individuals in personal, non-commercial contexts and occasionally transport others in my personal vehicle. In such a population, an in-cabin mechanical deployment of this force could cause catastrophic injury. The manufacturer and warranty programs have declined to assist with repair due to expiration despite acknowledging this as a known defect. Estimated repair cost is approximately $1,000. I am submitting this report for documentation, safety tracking, and defect pattern analysis. Submitted [xxx] redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While I was driving my both of my headrests popped open out of nowhere and I freaked out and pulled to the side of the road. Not sure how this happened but I didn't get in any accident thankfully. Not sure what caused it I didn't hit any bumps in the road or anything.

On October 20, 2025, at approximately 2:00 pm, while driving on the highway to pick up my children from school, the driver-side back cushion (airbag/cushion system) in my seat unexpectedly deployed or inflated with significant force, striking my back. The impact was strong enough to leave a visible mark, which I have documented with photographs. As a result, I experienced immediate back pain and was at serious risk of losing control of the vehicle due to the sudden and forceful nature of the incident. I immediately contacted my doctor’s office following the incident. My physician confirmed that the injury was consistent with trauma caused by the seat mechanism. I then contacted the dealership where I purchased the vehicle. I was instructed to drop off the vehicle and leave the keys in an envelope. On the morning of October 21, 2025, I received a text message from the dealership indicating an initial estimate of $117. 65. I called the dealership to request a written report of their findings and to inquire whether there were any recalls or service bulletins related to this issue. I was informed that no recalls or service bulletins existed and that I would be required to pay for further evaluation. The dealership declined to take responsibility for the issue and also stated they could not provide a written report. As of this date, the vehicle remains at the dealership with no resolution, updates, or further communication provided. This is a serious safety concern that requires immediate attention and proper documentation.

I have videos, but my cars electrical system keeps glitching, it will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will be fine very randomly. - I will have to send you the videos I took it says they are too large to upload here.

The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not pop back into place.

Was getting ready to go to town, opened back seat for daughter to get into vehicle, and all of a sudden the front seat headrest popped out. Was very scary. Thankfully no one was in the front seat when it happened. I could only imagine there would have been some pain/injury sustained if they were. There were no warnings. No other malfunctions. Headrest is not able to be "clicked" back into place as a bracket is broken inside. There has not been any investigation by manufacturer, police or insurance reps.

Driver's side head restraint exploded as I was pulling out of my driveway with no advance warning. Thankfully I was facing forward when it deployed, or it would have slammed into the back of my head. I found my extended warranty notice from fca regarding this issue. Contacted my dealership and scheduled an appointment for repair/replacement on 11/1.

The active head restraint deployed September 30, 2025 overnight while my Jeep was parked on my driveway. The restraint has not been repaired and is available for inspection. If this head restraint would have deployed while driving with my wife I believe it would have injured her. I believe there is a defective part in the head restraint. I brought it to the dealer where I purchased the Jeep. I was told there was and extended warranty but it ended sept. 25, 2024 so my active head restraint is not covered. I was never notified by fca or the dealer about this extended warranty. There was no warning that addressed this issue. I spoke with numerous customer service specialists about my situation and they said I would have to purchase a replacement head restraint.

We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.

The driver's side head rest popped out and hit me in the back of the head, luckily I was not driving at the time, was stopped at a flagger for road work. It hit so hard that I thought the person behind me rear ended me, however when I looked in mirror that vehicle was nowhere near me. I have not had it to a dealer, nor called them yet, was checking first for a recall that maybe I missed. No warning lights at all, no noise ahead of time.

Drivers seat headrest, popped apart while driving. Hit back of drivers head with loud sound, scaring driver and jerking neck, while driving. Checked for recall, none shown.

On 10 September 2025 I was driving home from work in heavy traffic. I was stopped at a red light when I heard a loud explosion and the headrest on the driver seat slammed into the back of my head hard. I thought I had been rear ended but there was no other car close to me. Luckily the vehicle was not in motion when this happened. When I was able to pull to a safe location I saw that the headrest was split wide open. Contacted dealership who said to contact Chrysler who was contacted but has never followed up with a call back.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v472000 (seats) and 25v576000 (electrical system); however, parts for the recall repairs were not yet available. The contact stated that while driving 40 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. An unknown message about the hybrid mode and gasoline mode was displayed. The contact was able to coast to the side of the road. The vehicle was restarted, and the system reset independently. The vehicle was taken to the dealer, where it was determined that the battery pack control module (bpcm) had failed. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that before the vehicle stalled, there had been issues with the electrical system. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,741.

Assessment of ongoing mechanical & safety issues – 2023 Jeep grand wagoneer to whom it may concern, I am providing a clear, factual assessment of the ongoing issues with my 2023 Jeep grand wagoneer, which I purchased for $108,000 and have owned for less than two years. During this time, I have experienced twelve separate mechanical and functional failures, several of which have rendered the vehicle undriveable for prolonged periods. Below is a summary of the major issues that continue to impact the reliability, safety, and usability of this vehicle. 1. Seat / massage mechanism defect (ongoing for months) a malfunction in the seat massage system has created a large, hard protrusion in the driver’s seat. This defect has resulted in significant back pain, requiring both urgent care and follow-up medical evaluation. I have now been diagnosed with sciatica, which my physician has indicated is likely related to prolonged pressure and improper spinal support caused by the seat malfunction. Two dealerships have confirmed the issue and ordered the replacement part months ago, yet the part delivery has been repeatedly delayed, most recently to January 6, 2026. This has affected my ability to safely and comfortably operate the vehicle, and has now escalated into a documented medical issue. 2. Suspension noise during auto-leveling the vehicle’s air suspension system produces extremely loud noises during auto-adjustments. This raises concerns regarding the safety and structural integrity of the suspension system. 3. Window hinge failure a window hinge has prematurely failed, requiring service intervention. This is not consistent with typical wear for a vehicle less than two years old. 4. Cruise control malfunction the cruise control system intermittently ceases functioning while driving. The only way to restore it is to turn the vehicle off and restart it, which presents a safety concern when traveling at highway speeds. This points to a possible electrical or.

Drivers head rest has a whiplash protection, the headrest exploded and there was no impact, accident, literally just pulling into the target parking lot. The front of the headrest hit the back of my head while I was driving which was unsafe and painful. The noise it made was also extremely loud and occurred right in my ear which was frightening. I have not sought out for help on this issue or had it looked at, but online I was checking for a recall and I saw many others have had this happen. This is available for inspection though. There was no warning, lights, etc. But this happened completely unprovoked.