Seats Problems of Jeep Grand Cherokee - part 1

While I was driving my both of my headrests popped open out of nowhere and I freaked out and pulled to the side of the road. Not sure how this happened but I didn't get in any accident thankfully. Not sure what caused it I didn't hit any bumps in the road or anything.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

On October 20, 2025, at approximately 2:00 pm, while driving on the highway to pick up my children from school, the driver-side back cushion (airbag/cushion system) in my seat unexpectedly deployed or inflated with significant force, striking my back. The impact was strong enough to leave a visible mark, which I have documented with photographs. As a result, I experienced immediate back pain and was at serious risk of losing control of the vehicle due to the sudden and forceful nature of the incident. I immediately contacted my doctor’s office following the incident. My physician confirmed that the injury was consistent with trauma caused by the seat mechanism. I then contacted the dealership where I purchased the vehicle. I was instructed to drop off the vehicle and leave the keys in an envelope. On the morning of October 21, 2025, I received a text message from the dealership indicating an initial estimate of $117. 65. I called the dealership to request a written report of their findings and to inquire whether there were any recalls or service bulletins related to this issue. I was informed that no recalls or service bulletins existed and that I would be required to pay for further evaluation. The dealership declined to take responsibility for the issue and also stated they could not provide a written report. As of this date, the vehicle remains at the dealership with no resolution, updates, or further communication provided. This is a serious safety concern that requires immediate attention and proper documentation.

See all problems of the 2023 Jeep Grand Cherokee 🔎.

I have videos, but my cars electrical system keeps glitching, it will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will be fine very randomly. - I will have to send you the videos I took it says they are too large to upload here.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

The adaptive headrest popped open without warning or accident. Wife was just trying to adjust headrest. Now can not pop back into place.

Was getting ready to go to town, opened back seat for daughter to get into vehicle, and all of a sudden the front seat headrest popped out. Was very scary. Thankfully no one was in the front seat when it happened. I could only imagine there would have been some pain/injury sustained if they were. There were no warnings. No other malfunctions. Headrest is not able to be "clicked" back into place as a bracket is broken inside. There has not been any investigation by manufacturer, police or insurance reps.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

Driver's side head restraint exploded as I was pulling out of my driveway with no advance warning. Thankfully I was facing forward when it deployed, or it would have slammed into the back of my head. I found my extended warranty notice from fca regarding this issue. Contacted my dealership and scheduled an appointment for repair/replacement on 11/1.

See all problems of the 2017 Jeep Grand Cherokee 🔎.

We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.

The driver's side head rest popped out and hit me in the back of the head, luckily I was not driving at the time, was stopped at a flagger for road work. It hit so hard that I thought the person behind me rear ended me, however when I looked in mirror that vehicle was nowhere near me. I have not had it to a dealer, nor called them yet, was checking first for a recall that maybe I missed. No warning lights at all, no noise ahead of time.

Drivers seat headrest, popped apart while driving. Hit back of drivers head with loud sound, scaring driver and jerking neck, while driving. Checked for recall, none shown.

On 10 September 2025 I was driving home from work in heavy traffic. I was stopped at a red light when I heard a loud explosion and the headrest on the driver seat slammed into the back of my head hard. I thought I had been rear ended but there was no other car close to me. Luckily the vehicle was not in motion when this happened. When I was able to pull to a safe location I saw that the headrest was split wide open. Contacted dealership who said to contact Chrysler who was contacted but has never followed up with a call back.

The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA campaign numbers: 25v472000 (seats) and 25v576000 (electrical system); however, parts for the recall repairs were not yet available. The contact stated that while driving 40 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal before the vehicle stalled. An unknown message about the hybrid mode and gasoline mode was displayed. The contact was able to coast to the side of the road. The vehicle was restarted, and the system reset independently. The vehicle was taken to the dealer, where it was determined that the battery pack control module (bpcm) had failed. The vehicle was not repaired due to the part not being available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that before the vehicle stalled, there had been issues with the electrical system. The manufacturer was not made aware of the failure. The failure mileage was approximately 13,741.

Drivers head rest has a whiplash protection, the headrest exploded and there was no impact, accident, literally just pulling into the target parking lot. The front of the headrest hit the back of my head while I was driving which was unsafe and painful. The noise it made was also extremely loud and occurred right in my ear which was frightening. I have not sought out for help on this issue or had it looked at, but online I was checking for a recall and I saw many others have had this happen. This is available for inspection though. There was no warning, lights, etc. But this happened completely unprovoked.

While driving down the highway the passenger seat headrest airbag deployed. Causing it to hit the back of my head with no warning. There were not any lights on or anything.

Last year while driving my 2015 Jeep Grand Cherokee, the headrest collision system went off for no reason, hitting me in the back of the head. Luckily I did not lose control of the vehicle and there was no collision or injury to myself. It was very scary, but I maintained control of the vehicle. I went to my local Jeep dealer pembroke pines Jeep auto nation at 13601pines blvd suite a pembroke pines, FL 33027. They told me it was a known issue and the service person made an appointment for me later that week , at which they replaced the headrest at no cost to me under a recall service bulletin issued by Jeep/stellantis. The same thing happened last week while driving, when the passenger side headrest activated for no reason, this time striking my wife in the head. I went back to the same dealership. They told me that this headrest is no longer covered under the warranty which has now expired in April of 2025. And would cost $800 to repair. They told me to call stellantis and see if they would cover the repair. I went home and called stellantis, whose customer service agent advised me that he was going to escalate my concern to his supervisor. I got a call today and they told me that my car is not covered by any warranty and that I would be responsible for the repair. My car VIN number does not fall under the recall which has expired. He also told me that stellantis is not responsible for the repair and he should ask the dealer to see if they would possibly split the cost of the repair with me. This could of been a very serious situation, had I lost control of the vehicle as a driver. I looked further online and in Jeep owners club forums and this seems to be a common problem with Jeeps and Dodge durangos, both owned by stellantis. This is a clear and dangerous safety issue!.

My active head rest internal plastic clips that hold the headrest from releasing randomly broke. The headrest propelled forward while driving almost causing an accident. I looked in the headrest and the retaining clips broke without a cause event. I've liked online at threads and this is incredibly common in the Grand Cherokee.

Driver side headrest deployed while driving almost causing an accident. Passenger headrest deployed 3-weeks later while parked with engine off. Both incidents left a metal pin behind.

Passenger headrest popped out while driving downs the road. No accident bump or anything visible set it off. It punched out like an air bag.

See all problems of the 2013 Jeep Grand Cherokee 🔎.

Hello, I am reporting failure on the 2013 Jeep Grand Cherokee in which the drivers side headrest activated while the vehicle was not in operation and not involved in any accident. The active head restraint had activated while the vehicle was parked and in a non-running condition. No accident occurred during this time frame. The passenger side active headrest is still in the factory location and has not been activated. The drivers side head restraint has activated and can not be returned to original position. My current safety is at risk as the active head restraint is not functioning per original safety design intent. My head and neck are currently constrained in a position that causes discomfort while driving due to the location of the active head restraint. The manufacturer (authorized dealer) has been contacted and they responded with a response including that a recall was not issued for this failure type. A warranty period was extended to 10 years from manufacture date which my 2013 has eclipsed. No inspections have been completed to date. The parts have been untouched since the date of discovery. There were no signs of this issues prior to discovery. There are no service or warning lights currently illuminated on the dash or driver information screen. This is a safety related failure and needs to be repaired by the oem with no cost to the customer. A well documented and known issue exists and puts the owner/operator of the vehicle at a increased level of risk of injury by continuing to operate this vehicle in its current condition.

I am writing to report a malfunction in the active headrest deployment system in my vehicle. While driving, the passenger’s side headrest unexpectedly deployed without any indication of an impact or collision, posing a potential safety risk. My wife was in the seat at the time when the unit deployed jarring her head forward. Upon my investigation, it appears that the one of the failure points were internal plastic components. This malfunction caused the headrest to deploy randomly, despite there being no collision or triggering event. While the headrest is designed to deploy during a rear-end collision to prevent neck injuries, its unintended activation while driving can cause discomfort, distraction, or even injury, especially if it occurs suddenly. If this happened during an emergency maneuver or while driving at high speed, it could also interfere with my ability to maintain control of the vehicle. At this time, the vehicle has not been inspected by the manufacturer, police, or insurance representatives. However, I believe a more thorough inspection of the headrest system, and perhaps the vehicle’s onboard diagnostics, could provide insight into the issue. There were no warning lamps, error messages, or other noticeable symptoms prior to the headrest deploying unexpectedly. This malfunction occurred without any prior indication of a problem. The deployment was a sudden event while driving, with no alerts or warnings beforehand.

Carbon fiber door panels completely fell off and driver rear end safety headrest went off while driving and gave me a minor blast on back off my head… I was not in a rear end collision!.

I own a 2022 Jeep grand wagoneer series iii (VIN [xxx] ) that has experienced repeated, unresolved electrical system failures which pose a direct risk to my safety and to the motoring public. The vehicle has already required fourteen warranty visits, with thirty-one days out of service and twenty repeat repairs. The problems include multiple no-crank/no-start events that have left me stranded, four premature battery failures, and ongoing electrical malfunctions affecting the instrument cluster, infotainment system, hvac, rear camera, mirrors, power running boards, and other electronic modules. These failures show that the electrical system is unstable and unpredictable. On [xxx], after the latest no-start incident, the dealership’s service manager told me directly that the issue was “more than just a bad battery. ” despite this acknowledgment, the only action taken was to replace the battery for the fourth time and declare the vehicle “repaired. ” Jeep’s customer care initially agreed that the history showed a deeper safety issue and promised to open a star engineering inspection, but that inspection has never been scheduled. Instead, I am being pressured to pick up and drive a vehicle that the dealership itself admitted has unresolved electrical problems. This is not just a matter of inconvenience — the risk of sudden electrical shutdowns while driving, or the loss of critical safety systems such as brakes, steering modules, and cameras, presents a clear hazard to my family and others on the road. A vehicle with this history should not be returned to service based only on repeated battery swaps while the underlying defect remains unidentified. I respectfully ask NHTSA to investigate the 2022 Jeep grand wagoneer series iii for systemic electrical failures and to ensure that stellantis does not force consumers to operate unsafe vehicles that continue to suffer from recurring electrical shutdowns. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2022 Jeep Grand Cherokee 🔎.

The headrests activator failed on the driver’s seat and hit me in the back of the head. I was driving about 35mph. This vehicle has never been in an accident. A week later the same thing happened in the passenger seat to a passenger. Upon inspection the plastic failed that secures the latch-pin. We were never notified about this problem!.

Instrument panel switches to italian, forward collision off light gets stuck on and my seat moved abruptly while I was driving down the road. I have taken my Jeep into the dealership last year for this problem, it was “fixed” but has come back. Noticed the light stuck on last week. Today while I was driving the panel changed to italian and my seat moved abruptly. Many people on online forums express experiencing the same problem.

My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my VIN is just outside a known recall range. I have called Jeep and the dealership, both stated I needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.

While driving the passenger side active headrest made a popping sound and the headrest sprung forward.

I was driving down the highway to work and all of a sudden my headrest came apart and hit my head. I was able to get pulled over but was stunned with what had just happened. I called a dealership to get the part fixed and they want 750 dollars. I do not have that kind of money and now am driving my Jeep with the headrest messed up. I do not know what to do to get this fixed as it is a safety issue as I am driving down the road. Any help would be greatly appreciated.

Front passenger active headrest deployed for no reason. No accident or damage. It deployed all by itself for no reason.

What component or system failed or malfunctioned, and is it available for inspection upon request? while driving, the passenger seat side airbag deployed unexpectedly. I was moving slowly, just starting to cross an intersection after a traffic light turned green, when the airbag in the passenger seat “exploded” without warning. How was your safety or the safety of others put at risk? the sudden loud noise startled me. This caused me to panic while in an active intersection. When I saw the seat airbag deploy, I became extremely concerned that my own seat could also explode, potentially causing injury to my back. The fear and distraction while driving put both my safety and that of surrounding drivers at risk. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? no. There were no warning lamps, messages, sounds, or any other symptoms before the airbag deployed. The failure occurred suddenly without any prior indication.

Driver active headrest self deployed while driving. No explainable cause as vehicle was not in an accident. It happened while driving normally. No cause can be observed.

The head rest on the driver side popped open without a crash.

I was adjusting my front passenger seat when out of nowhere my headrest snapped/ pop open apart . Keep in mind I take care of my vehicle this shouldn’t had happened . I was checking it out and plastics pieces are broken they should fix it with a better material.

Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off. As this may put my safety and that of my family at risk.

- incident: passenger seat headrest deployed without reason. Upon looking it was identified that the small plastic headrest clips spontaneously broke on their own (no accident). Car is parked in the garage every day. The headrest was normal when vehicle was parked. The headrest was found deployed when the car was utilized the next morning. - available for inspection upon request. - issue appears to be a well known problem for Jeep Grand Cherokee vehicles when looking online, yet no recall noted on my specific Jeep Grand Cherokee. - safety: had this deployed while someone was in the car it could have caused injury. - no warning lights or other notifications before or after headrest deployment. - Jeep has never let me know about any headrest recall or potential headrest issue though all services have been done through their service departments.

Grand cherokee head rest popped out.

I got into our car one day and the passenger seat headrest active headrest had deployed. We were not in any type of accident or anything to cause this. After looking online on how to fix it, it seems that it is a common problem based on different group forums and videos. Our car is a 2019 and it seems this is a known issue to the vehicle for the model years prior. We are unable to get it back into place. We will need to replace the headrest which is over $600 and there was no reason it even should have deployed.

See all problems of the 2019 Jeep Grand Cherokee 🔎.