Seats Problems of Jeep Grand Cherokee - part 1

The driver side active head restraint deployed with zero warning and without any external forces upon the vehicle. This is now the second front row head restraint to deploy in this manner. The passenger side deployed while our teenage daughter was sitting in the car which was stationary at the time. She suffered a head and neck injury due to this malfunction. Stellantis replaced that one and “promised” to replace the driver side but did not follow thru on that.

See all problems of the 2015 Jeep Grand Cherokee 🔎.

On 10/10/26 I was struck in the neck and back of head from the headrest on the passenger seat as my wife was driving on us 41 there was no collision.

See all problems of the 2014 Jeep Grand Cherokee 🔎.

I was driving home on the freeway from picking my kids up from school and all the sudden there was a loud crashing noise and my head was slammed forward and when I looked back to calm down my kids, I see that the headrest had just snapped and pushed forward, slamming me in the head.

My 2023 Jeep grand wagoneer, VIN [xxx], has had repeated electrical, battery, power-loss, recall, and passenger-seat safety concerns. The vehicle was serviced for ongoing battery/electrical issues and remained at south hills Dodge for approximately one month. During that time, I was told no loaner vehicles were available, leaving me without transportation. When the vehicle was returned on xxx, the front passenger seat was no longer operable, although it worked properly before service. I returned the vehicle the same day and was told the part would be ordered. I asked if the vehicle was safe to drive because the passenger seat was making unusual noises and sounded like it could fail further. I was told it was safe to drive. On xxx, the vehicle was towed back to south hills Dodge because it was losing power. I contacted the parts department to check on the passenger-seat part and was told no order was in the system. I was later told the part was only then being ordered, although I had previously been told it would be ordered after the xxx visit. On xxx, I received a voicemail stating the vehicle was ready for pickup and that the power-loss issue had been addressed. However, the passenger-seat issue was still not repaired, and I was told the vehicle would need to be returned once the part arrived. The vehicle was later returned on or about xxx, with the understanding that the passenger-seat issue had been repaired. Several weeks later, a passenger noticed the seat had not actually been fixed. I returned the vehicle again, but the dealership returned it stating they still did not have the part. Around xxx the dealership was supposed to contact me once the part arrived and provide a loaner. As of xxx, I have not heard back. The vehicle also still has unresolved recalls. I am concerned the vehicle has unresolved electrical, power-loss, recall, and passenger-seat defects that may affect safe information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2023 Jeep Grand Cherokee 🔎.

The lumbar support in the drivers seat over inflates and balloons out past the point it should inflate and creates an uncomfortable and hazardous sitting position while driving. Ref# 11725438.

The active head restraint (ahr) deployed without a collision while I was slowing to a traffic signal. My vehicle was travelling approximately 5-7mph and slowing to a traffic signal when the active head rest deployed, launching my head and trunk forward to the steering wheel. The Jeep service representative informed me that this is a well-known issue and the NHTSA closed the investigation without ordering a recall. (pe19014, opened 2019) the failure mechanism is reported to be mechanical as the ahr relies on a plastic bracket holding a metal rod that connects to hooks meant to trigger only in a rear-end crash, and that plastic simply fails under prolonged tension over time with no warning signs beforehand.

The copilot seat headrest violently detached from the base.

See all problems of the 2020 Jeep Grand Cherokee 🔎.

Almost got hit my car stopped propulsion. Audio won't work, head unit broken after 65 days at chapman dealership in henderson, nevada zip 89052.

See all problems of the 2022 Jeep Grand Cherokee 🔎.

On August 17, 2026, while my wife was driving our 2013 Jeep Grand Cherokee srt8 under normal conditions, the front passenger active head restraint (ahr/headrest) suddenly and violently deployed without any collision, impact, or other apparent triggering event. I was seated in the front passenger seat and the spring-loaded head restraint struck me hard in the back of the head. Approximately 24 hours after the incident, I developed headache, pain around/behind my eyes, and nausea. The symptoms are intermittent, with periods of feeling normal followed by nausea and headache. Because of these symptoms following the head impact, and as advised by my gp, I went to the hospital for medical evaluation and treatment. The Jeep dealer has inspected the vehicle and advised that the passenger head restraint requires replacement. The repair could be handled under my mopar lifetime maximum care warranty. However, the dealer has also advised me that Jeep/fca no longer has the replacement head restraint available, so the defective safety component currently cannot be replaced with the required new part. I am also concerned about the driver’s active head restraint because it is the same age and design as the passenger-side unit that deployed unexpectedly. The dealer advised that the driver’s unit cannot be replaced under warranty unless it also fails. Fca/Jeep has been notified of the incident and my resulting injury and is reviewing the matter. I am filing this complaint because an occupant-restraint component deployed without a collision, caused a head injury requiring hospital evaluation, and a replacement for the failed safety component is reportedly no longer available from the manufacturer.

See all problems of the 2013 Jeep Grand Cherokee 🔎.

Part of the headrest assembly fractured suddenly causing the headrest to burst while I was sitting in the passenger seat. I was immediately sore from my shoulders up. There were no warning lights or recalls on my vehicle at the time.

In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side active head restraint (ahr) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the seat at the time, so fortunately no one was struck or injured. The vehicle had approximately 55,179 miles at the time of the incident. Its current mileage is 55,279 miles. Following the unexpected deployment, the passenger-side head restraint developed a persistent rattling condition. I brought the vehicle to naples Chrysler Dodge Jeep ram for inspection. The dealer advised that the head restraint would need to be replaced and provided an estimate of approximately $1,001. 95, including parts and labor. I subsequently contacted Jeep customer care regarding the problem. My case was assigned case number 97938645 and was initially characterized as a high-priority repair cost assistance matter. I was later advised that goodwill assistance was not available for my 2018 vehicle. I am submitting this complaint because the active head restraint is a safety device, and it spontaneously deployed while the vehicle was traveling approximately 40 mph, without a collision or rear impact. I am concerned that an inadvertent deployment of this safety device could strike and injure an occupant or potentially create a dangerous distraction or loss-of-control situation if it occurs while the vehicle is moving. I understand that certain 2014–2018 Jeep Grand Cherokee vehicles have been subject to fca warranty-related action concerning active head restraint inadvertent deployment. I am not asserting that my particular VIN qualifies for that coverage; I am reporting the actual safety event and asking NHTSA to consider it in evaluating this potential safety issue.

See all problems of the 2018 Jeep Grand Cherokee 🔎.

?vehicle information: ?year / make / model: 2022 Jeep Grand Cherokee overland 4xe ?component(s) involved: engine / hybrid powertrain / electrical system / sudden loss of drive power ?current mileage: approximately 48,000mi ?incident summary ?I am filing this complaint because my 2022 Jeep Grand Cherokee overland 4xe has developed a dangerous new defect following an official recall service: the engine completely dies while accelerating on the highway. ?I took my Jeep to an authorized dealership to have the safety recall performed for the engine shutdown issue. Before this recall work was completed, I had never experienced the vehicle dying on the highway. Since the recall "fix," however, the engine has cut out completely 4 separate times while accelerating at high speeds. The most recent time happened today (August 3, 2026). Losing all pedal response and motive power in fast-moving traffic with no warning is terrifying and creates an extreme hazard for myself and everyone around me. ?history of vehicle issues & extended shop time ?this sudden highway stalling comes on top of severe, ongoing electrical problems that have plagued this Jeep. Altogether, the vehicle has spent months sitting in the dealership shop, yet the problems remain unfixed: ?post-recall engine shutdowns: 4 separate complete power loss incidents while accelerating on the highway (latest occurrence: August 3, 2026). ?unresolved battery drain: ongoing parasitic battery drain that kills the battery, requiring multiple rounds of diagnostics without a solution. ?pervasive electrical glitches: frequent system glitches, including frozen touchscreens, instrument cluster reboots, random dash warning lights, and connectivity drops. ?media hub issues: hardware problems involving the media hub module. ?requested action ?the recall fix did not solve the safety hazard—it seems to have triggered a new, life-threatening stalling issue on the highway, along with the string of other issues, it's unsafe to drive.

I got into the car and noticed the front passenger head rest was not seated correctly and had extended forward. As soon as I moved the seat forward to see why, it sprung forward.

The passenger headrest exploded and whacked me in the head after we went over a little bump in the road.

While driving home from the gym with my daughter in the front passenger seat, we were traveling less than 40 mph under normal driving conditions. Without warning, I heard a very loud pop/bang from inside the vehicle. We had not been in a collision, had not hit anything, and nothing had struck the vehicle. I immediately looked over and saw my daughter crouched down in her seat holding her neck. At first, I could not determine what had happened. I then noticed that the front passenger-side active head restraint (ahr)/headrest had suddenly deployed or come apart and had struck her from behind. There were no warning lights, messages, alerts, or other symptoms before the incident. The deployment occurred suddenly and without any apparent event that should have triggered this safety system. My daughter sustained a neck injury as a result of the unexpected deployment and was taken to the hospital for evaluation and treatment. She was placed in a neck brace and had to wear it for approximately one week. The incident also created a safety risk while the vehicle was in motion. The sudden loud bang and my daughter's immediate reaction occurred without warning while I was driving, and I initially did not know whether something had struck the vehicle or what had happened to her. The vehicle has not yet been inspected by a dealer, manufacturer, insurance representative, police, or independent service center. The passenger-side active head restraint remains in its deployed/dislodged condition.

Engine transmission motor mount backup camera fuel pump headlights dash cluster radio mirrors inside mirrors tailgate latch seat belt climate control engine light transmission shifter.

The clips in my active headrest broke and the headrest deployed while I was riding in the passenger seat.

My passenger seat headrest popped open without any incident or warning and the clip is broken. Air bag deployed from head rest. There was a warranty in place that expired in 2024 but mine just happened while I was driving. It scared me and caused me to swerve. It’s a known issue. Why no recall for safety? dealership wants to charge 1100 to fix a defect.

My driver seat filled up with air in the lumbar while the vehicle was off. I tried adjusting the seat and it would not deflate. While I was moving my seat forward to get to the position for me to be able to drive the back of the seat blew apart.

Drivers seat has inflated due to the massage seats and lumbar support inflating with air. Driver states the lumbar support will move on its on and cause the seat to inflate while driving. This problem has cause the back of the seat to snap and unattached to the main seat cause discomfort and safety issues.

While driving my 2018 Jeep Grand Cherokee limited 4x2, the driver side active head restraint deployed without any collision, rear impact, crash, or other triggering event. There was a sudden loud bang directly behind my head, which startled me and created an immediate safety distraction while the vehicle was in motion. I did not know what had happened at the time. The head restraint remains deployed/open and cannot be reset. The vehicle was not involved in a crash, there was no rear impact, and there was no airbag deployment. Fca/stellantis has issued an x88 active head restraint warranty extension for certain Jeep Grand Cherokee vehicles involving inadvertent deployment of the front active head restraint where it cannot be reset due to internal damage. My vehicle appears to have experienced the same failure mode, but Jeep/stellantis has advised that my VIN does not qualify for x88 coverage, apparently because the vehicle was built after the selected warranty extension population. My vehicle build date is January 2018, with mdh 011623. I am filing this complaint because this was a safety related head restraint failure that occurred while driving without a collision. The sudden deployment caused a loud impact immediately behind my head and created a dangerous distraction. I am concerned that vehicles outside the current x88 warranty population may still be experiencing the same inadvertent active head restraint failure. The vehicle was factory ordered and delivered in February 2018, which may explain the later January 2018 build date, but it is still a 2018 Jeep Grand Cherokee and appears to have experienced the same inadvertent active head restraint failure mode described in fca’s x88 warranty extension.

The active headrest on the driver’s side deployed unexpectedly. No accident or rear end accident happened. The car was in park and it just went off.

I am submitting additional information regarding NHTSA complaint #11725438 involving my 2022 Jeep grand wagoneer series iii. The original complaint involved the front passenger seat lumbar support unexpectedly inflating to maximum firmness without any occupant input. The lumbar support became extremely hard and uncomfortable as though it had inflated to its highest setting on its own creating a large rock hard bulge in the passenger’s back. Since filing the original complaint, the same defect has now occurred in the driver’s seat. The driver’s lumbar support suddenly became rock hard without any adjustment being made to the seat controls. The change was sudden rather than gradual happening overnight. This defect has now occurred in both front seats of the vehicle, suggesting a possible system-wide issue rather than an isolated seat component failure. The unexpected inflation creates a driver distraction and can affect comfort and vehicle operation while driving. This complaint is intended to supplement and update NHTSA complaint #11725438. I request that this additional occurrence be added to the existing record. Many other wagoneer owners have experienced this same issue as I see repeated complaints of this happening on the wagoneer and grand wagoneer owner’s facebook pages. There is no way to remedy this situation on my own. The vehicle is not just uncomfortable, it is unsafe in this condition.

While driving, the drivers side head rest exploded and pushed my body/neck forward. There was no accident that prompted this and was slowing down to a stop light.

My husband was driving on a highway going 70 mph and the drivers headrest exploded and lunged him forward.

Involved in a motor vehicle accident front end damage with all airbags deployed. The passenger front seat dislodged during the accident, causing the passenger and the seat to be pressed up against the glove compartment leading to injury to passenger severe bruising and burns all up and down both legs lacerations to right ankle requiring the use of crutches.

See all problems of the 2024 Jeep Grand Cherokee 🔎.

The active head restraint on my driver seat deployed and pushed my head forward suddenly. I could not push my head back into position. This happened while driving on the evening of may 3. I have a 2018 Jeep Grand Cherokee laredo. I was not able to reset the head rest position. I took the vehicle to the dealership. They said that the whole headrest needed to be replaced. It could not be reset because the molded plastic piece was degraded. From a search online this appears to be common in the 2014-2018 Jeep Grand Cherokee with active head restraints. Even though this is a failure of the equipment, and other Jeep Grand Cherokees from 2014 -2018 received a 10-year extension on their head restraints, the dealership and Jeep customer care said that my vehicle is not covered. Nor will they let me buy a seat from them that does not use the active head restraint. They said that because my vehicle's VIN specifies a vehicle with active head restraints, they cannot sell me otherwise. I will not be comfortable driving this vehicle again with an active head restraint that could randomly fail and punch my head forward while I am in rush hour traffic. I believe this is a safety risk as it is disorienting to not know why your head is suddenly pushed down and forward while you are driving at 45 mph. Distracting the driver in such a way endangers the driver, passengers, and other vehicles' occupants on the same roadway. It throws off your view of the roadway and your mirrors. There were no warnings ahead of time.

While driving down the road my active headrest randomly deployed and hit me hard in the back of the head. When I went to look at it to reset (because there had been no accident or collision) I saw that the plastic locking pins had broken. I researched the issue and saw that there was already a mopar recall for the same issue on the same year and model vehicle I have, but my VIN is not listed as an affected VIN so Jeep will not honor the recall for my product.

Lumbar support in driver seat noted to be randomly inflating and deflating while driving & over weekend the lumbar support had completely inflated and misshaped with the lumbar rounded out so much that is was extremely uncomfortable to drive, and the seat back noted to be detached from the seat back.

The contact owns a 2025 Jeep grand wagoneer. The contact stated that while the vehicle was parked, her grandson was exiting the vehicle from the second row of seats on the driver's side, he accidentally activated the fold-down feature of the seat. The seat folded over and trapped the child's head between the seat and a tv screen located on the back of the driver's seat. The contact stated that the seat stopped folding when it encountered resistance from the child's body. The contact manually pulled the seat back off the child's back. The contact stated that the child was shaken up but not hurt. The manufacturer was not informed of the failure. The failure mileage was approximately 8,000.

See all problems of the 2025 Jeep Grand Cherokee 🔎.

The contact owns a 2022 Jeep grand wagoneer. The contact stated that while driving at an undisclosed speed, the front passenger’s seat air bag deployed without a passenger seated in the seat. No warning light was illuminated. The front passenger’s seat air bag failed to deflate. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA hotline. The failure mileage was approximately 80,500.

While attempting to remove a child's car seat situated in the rear left passenger seat of the Jeep, the release latch failed to allow the seat belt to be released. We had to use a pry bar to physically pry the seat belt rearward in the seat, damaging the seat belt latch before the mechanism finally released the latch.

See all problems of the 2016 Jeep Grand Cherokee 🔎.

The front seat has air bags in it for massage and adjustment features. These airbags expand and cant be adjusted down pushing you into the sterering making it unsafe to drive. I took my 2023 Jeep grand wagoneer to the dealer on 4-7-26 and the part that failed is 68608275ab. Thisa part is on national back order. The vehicle is very difficult to drive with the seat in this condition. We are still wiating for this part however we must to continue to drive this unsafe vehicle that had a price tag of $112k. I spoje with the mfr and they had no help except to email me weekly for a parts update. There are no warning lights when this happens.

Front passenger head restraint deployed without any accident or reason. Just deployed without cause snapping a plastic bracket so it can’t be manually pushed back into place you have to purchase the entire component. The other oddity is the piece that you need to replace in question has been discontinued. Stellantis has a recall referenced as (20c) but my particular vehicle doesn’t fit in there timeline for that recall. I have a child and it is a head restraint that deployed is an airbag, which is extremely dangerous for anybody that could’ve been sitting in that spot or behind the seat. The piece itself is 700$ there is no wholesale for this particular piece so you’re looking at any place that would charge you $700 and then whatever the service or labor fee is which is minimal so we’re talking at least $800 for a piece that has to be with or compatible with a certain part number which is discontinued or it will not work with the system.

I am submitting this complaint because my vehicle’s driver seat has a dangerous and unpredictable defect that creates an immediate safety hazard. While the vehicle is in motion, the driver’s seat will suddenly and randomly move forward without warning, pushing the driver into the steering wheel and crushing the leg and footwell area. This is not a minor adjustment issue—it is a sudden mechanical movement that physically forces the driver into an unsafe position while actively operating the vehicle. This has occurred at highway speeds and in heavy traffic, which makes the situation extremely alarming. When the seat unexpectedly moves forward, the driver is forced closer to the steering wheel, restricting movement and making it difficult to properly steer, brake, or maintain control of the vehicle. In those moments, the driver’s ability to safely operate the vehicle is compromised. The only way we have been able to stop the seat from continuing to move forward is to perform an emergency maneuver, pull the vehicle over, completely shut the vehicle off, and restart it in order to reset the system. Until the vehicle is fully turned off and restarted, the seat will not return to its normal position. The vehicle has been taken to the dealership twice after the check engine light came on. Each time, we were told the light was being triggered by the “comfort seat module. ” however, despite the system indicating an issue with the comfort seat module, the dealership stated they could not find any problems with the seat or the module itself. This situation is extremely frightening and dangerous. A driver being physically forced forward into the steering wheel while traveling at highway speeds creates a serious risk of losing control of the vehicle. This defect puts not only the occupants of the vehicle at risk, but also other motorists and pedestrians sharing the roadway. This issue needs to be investigated before someone is seriously injured or worse. No driver should have.