Instrument Cluster/panel Problems of Jeep Grand Cherokee

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the instrument cluster screen failed to function as intended. The contact stated that the instrument cluster switched applications independently. In addition, the instrument cluster occasionally displayed a blurred screen due to the glue. The contact stated that the failure began after the glue around the instrument cluster started to bubble up. The vehicle was taken to the dealer, where it was diagnosed with a failed instrument cluster. The contact was informed that the instrument cluster needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,000.

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The contact owns a 2014 Jeep Grand Cherokee. The contact stated notice that the upper leather instrument panel cover was delaminating and separating causing bubbles in the instrument panel and making hard to see. The vehicle was taken to the dealer, and they stated that the vehicle was experiencing similar failure as service bulletin 23-036-19 but that it already had expired. The vehicle was not repaired. The manufacturer was contacted, and they stated the vehicle was not added on to the service bulletin 23-036-19. The failure mileage was 123,000.

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The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving approximately 20-25 mph, the gps navigator screen inadvertently turned blank. There was no warning light illuminated. The contact stated that he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that the mechanic was unable to duplicate the failure. The contact stated that the failure had been recurring while driving. The vehicle was taken back to the dealer who informed the contact that they could not assist because there was no software update for the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 31.

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The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed on the highway, the instrument cluster became inoperable. The vehicle was taken to the dealer but was informed by the dealer that they could not diagnose the failure due to the instrument cluster not turning on. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall, and the vehicle was out of warranty coverage. The failure mileage was 94,000.