Vehicle Speed Control Problems of Jeep Grand Cherokee - part 2

My 2023 Jeep Grand Cherokee plug-in hybrid electric vehicle is subject to multiple NHTSA safety recalls involving loss of propulsion and vehicle fire risk. These defects have created ongoing safety hazards and extended loss of use. Safety recall 73c (NHTSA 25v-576) addresses a hybrid control processor software defect that may cause sudden and unexpected loss of drive power without warning, increasing the risk of a crash. Safety recall 78c (NHTSA 25v-766) involves potential contamination of the 2. 0l engine from the casting process, which may result in catastrophic engine failure, vehicle fire, and unrecoverable loss of drive power. For an extended period, no remedy was available. Safety recall 68c (NHTSA 25v-741) involves a high voltage battery defect that may lead to a vehicle fire. Fca instructed owners not to recharge the vehicle and to park away from structures or other vehicles. I have been unable to safely charge the vehicle for over six months and have been restricted from using my assigned covered parking due to fire risk. Despite multiple dealership visits for recall-related service, the vehicle has not been fully restored to safe, normal operation. No loaner or substitute transportation has been provided during safety-related repairs. These conditions significantly impair the safety, use, and value of the vehicle and create ongoing risk to occupants and surrounding property. I am submitting this complaint to document the safety issues and extended lack of an effective remedy.

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Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the Jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into the parking spot --- it just accelerated on its own. When I first got in the car the system showed that systems disabled, but the then the message went away. When I pressed seat one, it did not go in place and I had to adjust it on my own. I continued on to my dermitologist appointment , pulled into the the parking space and the instant brake when too close did not break and the air bags did not deploy. Thru me into the cement wall, and the whole front of the car was demolished, not epairable.

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My Jeep Grand Cherokee 2022 4xe lost power while I was going 65 miles per hour on the freeway. I had great difficulty getting to the side of the freeway nearly being struck by other drivers. I had no power steering and no way to put my hazard lights on when the car lost power. The Jeep is still not drivable at this time and is at the dealership.

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I am a victim of sua (sudden unintended acceleration. I entered my driveway and had my foot on the brake petal. Before I could shift into park, the vehicle revved to a high rpm and then took off like a rocket. Brakes were initially hard to press and then the petal went to the floor, and I lost the brakes. This all happened very quickly and took me by surprise. I crashed through a double cyclone gate, closed garage door, back of the garage, double fence in back of garage, neighbors jacuzie and shed, hit the side of another neighbor's house and ac unit. It seemed that the power train electronics malfunctioned and caused all of this. Progressive insurance took procession of the vehicle and declared it a total loss.

We leased a 2023 Jeep Grand Cherokee 4xe in June 2023, and since that time the vehicle has been a chronic source of mechanical and electrical failure. Over the past two years, it has been in for service 11 times, spending more than 115 total days in the shop, with at least 9 repeat issues—largely related to high-voltage interference and hybrid system instability, from our research. The problems began before we ever took possession, with a service record at just 12 miles on the odometer showing a repair to the integrated dual charging module (1890169a). Since then, we've experienced a cascade of issues affecting sensors, control modules, cameras, switches, and critical vehicle systems—many of which appear to stem from electromagnetic interference (emi) related to the hybrid platform. Key repairs have included: park assist and adas control modules (09/28/23) reprogramming of multiple modules (backup camera, backup sensors) (01/25/24) backup view camera replacement (02/16/24) fuel system pump and lighting issues (04/05/24) high-voltage recall 95b, battery coolant pump, wiring harness, battery fire risk & issue (01/30–04/01/25) the final straw came on 05/09/2025, when—while driving 70 mph on the freeway—the vehicle suddenly shut off without warning. We lost all acceleration and power, forcing us to drift to the shoulder in traffic. It took multiple restart attempts and a wait period before the vehicle became responsive again. This was not only terrifying—it was dangerous. The next day, the Jeep dealer where the vehicle was purchased, picked up our car, and we’ve received no update on its status. It is currently undrivable, and we fear it’s unsafe. We previously filed for arbitration for with ncds (March 2023), which was denied. The situation has deteriorated significantly since then, and we are now filing a second arbitration, alongside this formal NHTSA safety complaint. Certified letters sent to the manufacturer earlier this year have gone unanswered.

To whom it may concern, I am writing to express my deep frustration and serious concerns regarding the repeated and dangerous failures I have experienced with the battery systems in three separate Jeep Grand Cherokee vehicles – model years 2022, 2024, and now 2025 4xe. In each case, I encountered a complete battery failure within the first 3,000 miles of the car’s life. These failures have not only rendered the vehicles completely inoperable but have completely shut down all functionality while driving, leaving me stranded on the road an outright dangerous design flaw with zero warning or alert of malfunction. At first, I considered the possibility of coincidence or simple bad luck. Now, it is evident this is a systemic and known issue that stellantis/Jeep has failed to address. It is absolutely unacceptable that a brand-new Jeep product could exhibit such a fundamental reliability defect, and even more troubling that no proactive support or acknowledgment has been provided to affected consumers like myself. This is disgraceful, inexcusable, and beneath the standards expected of any automaker, let alone one that charges a premium for its products. This situation also raises serious questions about the strategic direction the company may have taken under their former ceo, carlos tavares, whose well-documented focus on near-term cost-cutting and margin improvements appears to be manifesting in subpar quality control and dangerous engineering compromises. I demand to know what stellantis is prepared to do in response to the severe design flaw and associated safety risks with the new battery and electrical systems in their Jeep products.

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On April 12th my husband and I were driving our Jeep after it had a recall and update to fix the recall of a battery issue on all 4xe models. We were doing 45 mph down the road and it threw an error code that said “service hybrid electric vehicle system”, “service emergency braking system” the Jeep then shut off and said for us to push the brake and press start for us to turn the car on in the middle of the road. We were able to safely get off the road, when we came to a stop the car put itself into park automatically. We had to start it a couple of times to make sure it was ok to turn around and drive home. It was then towed to the dealership. They told us they could see the issue logged in the system but they could not replicate the same issue after driving it. They told us that we had to come and pick up the Jeep and I told them how unsafe that made me feel for us and everyone on the road. They told us there’s nothing they could do for us. We got the car back and another issue arose where are passive entry switch became corroded and our car kept unlocking itself throughout the night. The day we got it back from them we were driving it and we got the same “service hybrid electric vehicle system” again. So I brought our Jeep back again and they told me in the service department they’ve been working with the engineers at Jeep and they are waiting for an update to fix it and it’s one of four in the area with this issue and Jeep is fully aware of the severity of the issue. They also told me they would be holding on to our car until it’s fixed. I was called by the head of the service department at that dealership and was told they need their loaner car back and they got word they’ll maybe have a fix for our car in November. They knowingly gave us our completely unsafe Jeep back and told us to try for lemon law - with all parties knowing the severity of the security and lives put at risk on the road. We have gotten this error code many times and are told there is no fix.

I started with the 95b recall when car owners were instructed to not plug in their vehicles or park near any other structures for about 4 months until a fix was released. Then my car experienced multiple service hybrid sysytem errors. The car physically shut down on two separate occasions, both while I was transporting my child, putting us at extreme risk for an accident. It has been at the dealership since July 2025 with the mechanic receiving a digital crash code. His attempts to talk with someone at Jeep/stelantis have gone unanswered. The vehicle is currently located at the Jeep dealership in los cabos, baja California sur, mexico and is available for inspection upon request.

Traveling at around 55 mph, slowed down for a stop light. Dash started flashing and beeping and stated "shift to park then shift to desired gear. " could not accelerate, had to put in park then back in drive to keep moving. No check engine light. 2 dealerships cannot fix because there's no code. Seems to be a common occurrence on Jeep forums. Afraid this will happen again on the interstate and I will get rear ended or not be able to get off the road. Major safety concern!.

The contact owned a 2020 Jeep Grand Cherokee. The contact stated the vehicle had been driven for three hours and parked. Moments later, the vehicle was restarted and while driving approximately 35 mph, the vehicle suddenly experienced unintended acceleration. While pressing the brake pedal, the vehicle did not stop and continued to accelerate forward, and the speed increased. While attempting to avoid driving into a river, the contact made a left turn and crashed into a tree. After crashing into the tree, the vehicle continued to accelerate forward and began to increase speed. The contact shifted the transmission shifter to the park position, and the vehicle was stopped. During the incident, no injuries were reported, a police report was taken the next morning, and the vehicle was towed to a nearby towing facility. The vehicle was later examined by an independent mechanic who diagnosed that the failure was caused by a computer malfunction. No further information was available. The manufacturer and local dealer were notified of the failure. The vehicle was destroyed. The failure mileage was 64,000.

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6 months ago, I was driving on the interstate and the esc system light came on, the vehicle lost power/ability to accelerate, and would only allow acceleration after pulling over and restarting the car. This happened several more times on the interstate, and when the esc system kicked in it would suddenly lurch the car down about 15 mph and leave no ability to accelerate, causing near collisions at high rates of speed. After eventually taking it to the dealership, it turned out to be failed lifters on the driver's side cam shaft, a known design issue that has apparently plagued the pentastar engines. This all happened in spite of meticulous maintenance and no warning signs from the engine whatsoever. How is such a significant, known design defect that causes such dangerous driving conditions never been flagged for a recall?.

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While driving in the los angelas area on March 24, 2025, on the 210 freeway approaching the 605 freeway the vehicle abruptly decelerated from 65mph to 45mph. A message appeared instructing "continue to your destination, do not turn off your engine, if you turn off your engine you may not be able to start it again. " we contacted Jeep connected who directed us to cerritos cdjr. As we were heading south on the 605 freeway the vehicle again abruptly decelerated to 28mph. This placed us in a dangerous safety situation as we were at the height of the afternoon traffic. The service advisor was able to determine that the valve body(vb) and transmission control module(tcm) had failed. Also, both batteries were fully drained of their charge. The mileage was 4095. The comment was that the batteries contributed to the vb/tcm failure. We have continued to experience battery degradation with five (5) batteries having been replaced within the first year of ownership. We continue to identify battery degradation to the dealership but have received no correction to this defect. Over the past four (4) months we have documented "resting" battery voltage at a level where they are at or below 50% of their expected lifetime. While it is suggested that parasitic drain is the cause, we continually ensure that lights, radio, heating and air-conditioning and Jeep connected are turned off when parked. I have documented to the utah division of consumer protection and ncds these conditions. The ruling from ncds denied. "I have reached this conclusion for the following reason: the customer did prove by shop work orders a manufacturer defect does exist with the batteries discharging, which has affected the use and safety of the vehicle. However, there has only been three repair attempts with replacing batteries which is not considered unreasonable in my opinion. " with the recognition by an arbitrator that a manufacture defect exists which affects safety, it cannot be limited to my vehicle.

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Unknown or uncertain about needing a recall. Recently my car has been having trouble with acceleration in the sense that either it will lag or stall out and at times will give acceleration even without me trying to depress the gas harder. It sputters like it either cannot get gas or the fuel system is faulty, it keeps throwing codes and the check engine light dings and flashes. Cruise control sometimes will not come on, theres a burnt smell and rough idles, I have noticed a deep humming sound under my feet while driving, and sometimes when shifting from park to gear it jerks really hard, going down the road it acts like it takes too long to shift. It really is very scary when it does these things, its a daily occurrence. Sometimes it drives just fine then all of a sudden will malfunction. I've only had the car not quite 2 years and they said they repaired the recalls in 2018, after I had scheduled an appointment for July 2025.

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My cars dash had a lot of lights turn on and my car just shut off while I was driving I took my car to the dealership and was told that they couldn’t find anything wrong with it. About six weeks later my car just turned off again while I was driving but this time only the service hybrid light turned on and quickly turned off. I just called the dealership and will be dropping off my car again.

My brake light light up, check engine light comes on and my stability control system does not work. My car won't electric start as the check engine light is illuminated. I took the vehicle to the dealership and they could not help me as there is no fix in place.

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The traction control light comes on while driving, once that happens it changes the performance of the vehicle it stays in one and it doesn’t allow you to do more then 43 at the most.

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The contact owns a 2019 Jeep Grand Cherokee. The contact stated that while driving 20-25 mph, the vehicle unintendedly accelerated around a corner. The contact depressed the brake pedal, and the vehicle slowed down. The vehicle jerked, but the contact was able to continue driving. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 46,000.

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I was parking in my sister's driveway and car just accelerated in to her house!.

The car have a lot of problems engine total failure, mounting joints failure, acelere by him self, jerking,,while driving vehicle kicks aggressively in to gear, oil cup broken down make in the engine to blow oil over , no oil in engine. Sometimes missing 3. Quarters of oil because the seal of the engine no last , is a lot problems in this car.

The system has many errors, the primary issue is the forward collision warning indicator light is on showing that the service is off. But it isn't, you can go into the system settings and turn the service on and off without issue. The light stays on. It does work as far as I can tell also. It seems to be causing the paddle shifting to be disabled. I can't downshift going down a steep grade and am being required to use by brakes. Which can be very dangerous. It is causing another issue that I cannot recall at the moment. There is another issue with the settings of the vehicle randomly changing to euro type metric settings. The clock changing to 24 hour, tire pressure changing to kpa? mph changing to kph, all the different unit of measurements changing over. Randomly, not at the same time but consistently every few weeks. At first it seemed like it was connected to a monthly software update, but now its random. The vehicle has been taken to a Jeep dealership in sherman, TX about the issue of the forward collision system and they fixed it. Then the problem reappeared a month afterward. I've called and they confirm that the correct us software is installed. I am the only driver of the vehicle, so no one else is changing the settings. I work a full time 9-5 job and do not work close to a dealership, which has become an issue for these matters. All the issues I have had with the vehicle seem to be related to them updating the software without my approval. Currently my vehicle has 71k miles on it and won't be covered by the 50k warranty. The warning light issue started after 50k miles.

Lights on the dashboard were blinking, there were no turning signals, the gas gauge was not working, and the check engine light was flashing. My safety was put at risk because I could not let people know when I was turning. I took it to the dealer, and they said there were too many codes, but none were active for them to fix the problem. So, I have to drive the Jeep, but this is dangerous. The warning keeps showing me that there is a problem with the ignition switch that was previously recalled. I want this taken care of, please.

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The contact owns a 2015 Jeep Grand Cherokee limited. The contact stated that while in a parking space and reversing, the vehicle was then shifted into drive and the high gear message was displayed. The vehicle accelerated unintendedly and the brake pedal failed to bring the vehicle to a stop. As a result, the vehicle crashed into a 2015 Chrysler town and country where it came to a stop. No warning lights illuminated. There were no reported injuries, fire or air bag deployment. A police report was filed. The contact was able to drive the vehicle to her residence. The vehicle was towed to the local dealer where they were unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,535.

I recently had a recall fix for the hybrid system battery. Days after the car was serviced my dashboard displayed messages saying to service the hybrid system and the 4wd. Two days later I was stopped at an intersection. I put my foot on the gas and after a few feet I lost power and the car only rolled. I was able to roll onto the shoulder while the dashboard was displaying multiple errors and showed the parking break was on, along with other warnings. I turned off the car and turned it back on. I selected the e-save setting wnich allowed me to complete the drive without any further issues.

My car keeps slipping into neutral, not able to go over forty three miles per hour. Will not go into park or drive at times. Electrical issues. This has happened several times two times on the freeway, with one of them and entering the freeway, almost causing an accident.

Cylinder head gasket(s) has a leak. It limited my ability to speed up and keep up with traffic in a timely manner, requiring me to put on hazards forcing others to navigate around me causing a backlog of traffic and other potential hazards. I have had inspected by two different auto repair shops and both came to the same conclusion, they have also told me that they have seen this issue on the same make and model of my car and other surrounding years of the same make and model quite a bit. Check engine light came on, and there was a sensor warning on the dash the day of the problem cropping up. Per the repair shops either this issue has been silently present in my car for some time or the leak in it is very aggressive due to the remaining volume of oil in my engine.

When driving down interstate five in san diego, my vehicle decided that it wanted to come to a screeching halt suddenly as the forward collision system activated randomly, causing my neck to jolt and a distill in pain. I had no idea what was going on, but in order to try to get out of the way of traffic, I quickly tried to override what the system was doing after coming to a complete stop, then the accelerator stuck getting the vehicle going over 100 mph. The hybrid system only shut down the gas engine, but the electric was still propelling the vehicle to go forward. I had to hit the button to turn the vehicle to gas only and shift into neutral in order for the vehicle to finally stop getting below 100 miles per hour to where I could safely pull over to the side of the road. I called Jeep and they laughed.

Purchased vehicle at dealer with 0 miles, and shortly after I had a service hybrid battery, brake system malfunction, auto emergency braking service required. After taking to the dealer multiple times. They are unable to find anything.

Vehicle shifts from park to drive jumping gears ,making loud noises, accelerating by its self and jumps aggressively into gear. Transmission is slipping, late engagement when shifting, and shifting rough. Sometimes it will low rpm. Rpm is going up and down. Making total transmission failure and transfer case failure. Melting the hot and cold lines. Mechanic found aluminum melted and oil burn. Rpms fluctuate and gets hung up during shifting while driving.

The contact owns a 2015 Jeep Grand Cherokee. The contact stated while driving approximately 30 mph, the windshield wipers unintentionally turned on, the infotainment screen darkened, and the vehicle loss automotive power; the vehicle failed to shift to park. The vehicle independently turned off and after several minutes independently started however, there was an abnormal sound coming from the engine compartment. All of the warning lights was intermittently illuminated. The contact stated that she had to call the local police department to assist her with exiting the vehicle safely however, no police report was filed. The failure occurred on several different occasions. The contact stated that she sustained emotional distress due to the incident. The vehicle was taken back to the place of residence. The contact did research and was made aware of NHTSA campaign number: 16v240000 (power train) however, the VIN was not included. A dealer was not contacted and the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 18v332000 (electrical system, vehicle speed control). The contact stated that when the vehicle came to a stop, the vehicle jerked abnormally. Additionally, while driving forward, the vehicle jerked abnormally. The contact stated that an unknown message was displayed on the instrument panel. The contact stated that on a separate occasion, the gear shifter icons and gauge icons failed to activate and function as intended. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact asked the dealer to complete the recall repair; however, the dealer refused. The vehicle was not repaired due to the cost. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 170,000.

Vehicle shut-off while in route, in traffic, check engine light then came on. The second time this occurred, check engine light came on and immediately vehicle proceeded decelerate from 55 mph to 25 mph while I was on a highway. The vehicle would not shift to a higher gear and remained in the lower gear at 30 mph on a 55 mph highway, causing me to move off to the side , turn off the vehicle and then restart the vehicle. Check engine light not shown, vehicle operated, except shifted hard. On several occasions I have shared with the dealer at service appointments that I experienced transmission sensor issues causing delayed shifting, not able to shift into reverse or drive from park, vehicles stalled, and rough gear changes, unusual noises coming from the transmission. The engine check light would come on, then disappear shortly after, but not always. Service appointments by a Jeep dealership resulted in them updating software, which I shared did nothing to resolve the problem, so I brought the vehicle back and asked they check the transmission fluid level and cleanliness of the fluid, and whatever else needed to be checked. I was told the transmission was completely sealed and it was fine by the dealership. It was not fine, and the vehicle stalled again, and again it while on the freeway, almost getting into and accident, the transmission locked up and would not move past 30 mph. A warning light did not appear. I brought it back to the Jeep dealership for repairs because it is not safe to drive. I am being told that the transmission is defective by the service department. I asked if they drove it and they said yes. This has been a problem I have been trying to get resolved for the last four months of 2024. I do have service records, in my glove box, and a video of the transmission flashing in reverse. Vehicle is at the dealership for assessment and repair.

Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from reverse into neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intrusion, power tailgate was already replaced due to water erosion, when it rains or snows water gets into vehicle resulting in a musty/moldy smell and driver side mat soaking wet. Yes — the vehicle is available for inspection upon request. The loss of acceleration / hesitation / jolting creates a risk of being unable to merge, cross intersections, or accelerate in traffic when needed. The unintended shift from reverse into neutral can cause loss of intended vehicle control/movement while reversing (driveway/parking lot risk), increasing collision risk with nearby vehicles, pedestrians, or property. Reverse ? neutral: reported to dealer multiple times; confirmation varies by visit (intermittent concern) stellantis customer retention states they spoke with the service manager and confirmed the repair history and dealer visits, not necessarily a physical engineer inspection.

My 2008 Jeep grand cheroke has caught on fire multiple times & started smoking. The rpms would always jump high and one day I went to go leave and it went real high causing it to accelerate on its own and went I went to go try to stop it my breaks failed and emergency brake would not work.

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Electronic stability control, check engine and abs lights are all on. This effects not only my esc- I have gone out of control multiple times in bad weather, but because of this the cruise control and the automatic starter on my vehicle do not work either. I live in northern vt where winters are tough. Esc needs to be working properly to prevent potential for crash. I have come close several times this winter to going out of control. Also very annoying that the convenience items do not work. Lastly- these lights have been showing on the dash since last summer. I wanted to trade the vehicle in about this time and still do for a different vehicle but can not because of the dash being lit up. This is causing significant financial impact on my household as the vehicle is depreciating day by day and I would certainly not get what its worth with a dashboard full of mechanic error lights.

My instrument cluster (where the speed, gas level, engine temperature, etc. Is displayed) had completely blacked out. It was periodically coming on. But it's not coming on at all anymore. I've taken it to the dealership, had it replaced (with a used part), had the wiring checked, also tried reprogramming the instrument cluster. Nothing has worked. There was a recall for this same exact problem, with the same exact vehicle except my vehicle was manufactured 3 months after the recall notice called for vehicle manufactured through Aug 2013 my was November 2013. I feel that my vehicle also should've been part of that recall notice.