Engine Stall problems of the 2013 Kia Motor Soul

This vehicle was purchased in March 2020 and in January 2021 started experiencing stalling and smoke. The vehicle was towed to the dealer and they diagnosed the issue as having bad gas. In February 2021, the car had the same issue, stalled while driving, and was also smoking. After two weeks of sitting at the dealership and awaiting the diagnosis, the service manager at southside kia reported that the engine would need to be replaced and it would cost approximately $7700. Upon research, kia has recalled over 300k vehicles due to engine stall and the risk of catching fire. These are the same issues that my mom's car is having, however, the dealer will not entertain or pay the cost and rather attempt to sell her another car. I am still awaiting the documented estimate. I have only spoken to the service advisor on the phone. My concern is that they were aware of the engine trouble in January 2021 and potentially in March of 2020 when they sold the vehicle to her. This appears to be dishonest and that kia's staff took advantage of a senior citizen. The car was in motion while stalling and smoking.

The vehicle stalled while driving and the engine light was illuminated. The car would crank after sitting for a moment and then the car would stall again while driving. This was very dangerous being that this was in traffic. In February, the car was stalling and when towed to the dealer they diagnosed as having bad gas and to run the gas out of the tank. The engine light did not come on at this time. The charge was $168. 00 to diagnose. The same problem is occurring a month later and the dealership responded that in order to diagnose the problem it will cost $420. This appears to be an excessive amount just to diagnose the problem and does not include any repairs. Being that the engine is stalling this and the seriousness of this, I would like to bring this to this agency's attention. I am a senior citizen and would hate to think that the dealership is trying to take advantage of a woman who is a senior citizen. The car was in motion on surface streets but also on the highway at one point.

Tl the contact owns a 2013 kia Soul. While operating the vehicle, the engine stalled and the check engine indicator illuminated. Occasionally, the engine would immediately restart and the vehicle would operate normally. The vehicle was taken to an independent mechanic who diagnosed that the engine crankshaft was faulty and needed to be replaced. The vehicle was repaired. The local dealer (deland kia, 2322 woodland blvd, deland, FL) and the manufacturer were notified of the failures, but no assistance was offered. The failure mileage was 48,000. The VIN was unknown.