Electrical Infotainment Video (touch)screen/monitor/unit Problems of Mazda CX-5

The contact's daughter owns a 2019 Mazda Cx-5. The contact stated that while her daughter was driving at undisclosed speeds, the Mazda connect center display touch screen was operating independently, causing vehicle functions to be engaged unintendedly. The contact was concerned for her daughter's safety because the center display functions included safety lane departure warning, blind spot monitoring, and traffic sign recognition safety functions. The contact related the failure to Mazda special service program (ssp) number: b6. The dealer and the manufacturer were notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 30,000.

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The contact owns a 2020 Mazda Cx-5. The contact stated the infotainment connect center was unintendedly switching to different functions, with the volume increasing independently. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was unknown.

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