Equipment Problems of Mazda CX-5 - part 1

Sunroof blew out while driving down interstate highway. There was no impact that we are aware of, just a complete failure of the sunroof glass. The sunroof was closed, with the shade also closed, so no glass fell down into the vehicle. The glass blew out with a very loud explosion that startled and disoriented all within the vehicle causing us to swerve and look around for what had happened. The glass has been inspected and is being repaired by a local auto glass shop today. No warning lamps or otherwise. I have pictures of the glass if needed.

See all problems of the 2018 Mazda CX-5 🔎.

Sunroof glass failure that occurred on my 2024 Mazda Cx-5. While driving to work on may 9th at 11:16 pm going 67 miles per hour on route xxx in [xxx] , I suddenly heard a very loud popping/explosive sound from above the vehicle. Upon safely pulling over, I discovered that the sunroof glass had shattered unexpectedly. There was no known object strike that I or my two passengers observed, no prior cracks or chips visible before the incident, and no warning signs of damage beforehand. The glass appeared to have exploded outward/ upward and appeared curved upward. Most of the glass we believe hit the vehicle behind us as it was gone by the time we were able to safely pull over. It was approximately 58 degrees outside with no inclement weather. The vehicle currently has approximately 53,000 miles and has been properly maintained. The incident was extremely startling and created a significant safety concern while driving. Luckily, the interior sun visor was closed when this incident occurred, preventing the glass from entering the vehicle and injuring myself or my two passengers. Because the vehicle is relatively new and the damage appeared sudden and unusual, I would sincerely appreciate Mazda reviewing this matter for possible warranty or goodwill assistance. I have always valued Mazda’s quality and reputation, and I am hopeful the company can help support resolution of this unexpected issue. I have attached photographs of the damage and would be happy to provide any additional information needed. I would also appreciate the dealership documenting whether any definitive impact point or external strike evidence was identified during inspection. Thank you very much for your time and consideration. I look forward to working together toward a resolution. Sincerely, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2024 Mazda CX-5 🔎.

Life-threatening, unoccupied rollaway vehicle with personal injury. Possible and/or suspected issues: "not-p" switch circuit malfunction; "false park"; lack of cross-module redundancy; lack of bcm and pcm redundancy; diagnostic blind spot; lack of occupancy-brake interlock; systematic safety failure culminating in unintended, driverless, runaway zombie vehicle with personal injury. Background info: * low mileage, mainly in-town errands driving. * not previously reported quirks, possible latent defects: liftgate opening that was hit-or-miss requiring multiple unlock trunk-unlock doors + get out of the car manual attempts; intermittent off-shutdown double-tap issue to power off car; ill-timed "rear seat alert". * reported "engine won't start" resulting in three key fob battery replacements and a locked key fob. Day of incident: * auto-lock and the ebs were not used. * driver intent was to park and unload, then permanently park. Car was in-park twice before ultimately placed in reverse and backed into position, facing downhill on a slight slope and along a left-side stone retaining wall. * driver thought vehicle was fully in park. * attempted open liftgate via "open trunk, open door" routine, which did not work, so I exited the vehicle to try the manual liftgate button, which also did not work. * three back-and-forth "unlock trunk/doors + manually press liftgate button" did not work. * note: upon opening the door or anytime after, I did not hear an audible warning that the car was not fully in park. Nor did the car move/creep in any direction. * deducing I must need to shut off the car to open the liftgate -- I leaned in and depressed the on/off button. * this caused the car to move forward, driverless, door open and scraping the stone wall, across a secondary road, over an 11" curb, and down a hill before stopping due to a tree. * I was injured. Pinned between a narrowing door and the car, I tried to turn the wheel right before being knocked down/falling.

See all problems of the 2025 Mazda CX-5 🔎.

I am experiencing “ghost touch” from the faulty laminate on the touch screen. Can literally see it degrading. It is a widely known issue and is dangerous cause I’m cruising along at 70 on the highway then all of a sudden my car randomly changes to different screens or changes sound settings. Very distracting and disconcerting. Unbelievable this hasn’t been a recall - government is certainly complicit in this now.

Unintended acceleration incident. I entered the parking lot of a business where the salvation army is located to drop off a donation. The parking spaces were on the left side. As I pulled into a parking space and was in the process of parking, the vehicle suddenly lurched/accelerated forward unexpectedly and struck the concrete wall of the building. The airbags did not deploy despite the frontal impact. No one was seriously injured, but my husband, daughter, and I experienced soreness the following day from the impact. Thankfully, I had chosen a parking space in front of a concrete wall rather than the glass storefront windows, which could have resulted in far more serious injuries or damage. I contacted my insurance company, and the vehicle has since been repaired.

Another case of a 2018 Cx-5 cracked cylinder head. 70k miles and regularly maintienced. No warning other than oil showing on the ground. Took it in to Mazda dealership and they came back after looking at it and declared it was a cracked cylinder head priced at 6. 8k. After looking it up it appears to be a casting issue that has affected many Mazdas but Mazda corp. Will not take fault.

Sunroof explosion while driving on the interstate and glass shards shot down on us. Sounded like a gunshot by head and it exploded.

See all problems of the 2022 Mazda CX-5 🔎.

The failures are intermittent but recurring, and I have personally experienced them multiple times under normal driving conditions. The dealership has not been able to reproduce the failures consistently, and Mazda has provided no inspection, no investigation, and no acknowledgment of the issue despite multiple attempts to contact them. In addition, numerous other 2026 Mazda cx?5 owners are reporting the exact same problems across multiple online forums and owner communities. These include: • complete center display blackouts • random system errors • telematics failures • driver?assist malfunctions • connected services not working at all owners are actively seeking help from one another because Mazda is ignoring customer reports, providing no guidance, and offering no official communication or support. This widespread pattern strongly suggests the issue is not isolated, but rather a potential systemic defect affecting the 2026 cx?5 platform.

My driver side front headlight fan is malfunctioning. It stays on and makes a loud noise when the car is parked and off and the lights are still on. This is a known defect and my dealership is asking for 2k to pay for it. I am concerned the light will go out causing safety concerns. (TSB) sa01323 and 09-015/23. This should be recalled as is it not a general wear and tear issue, it is a manufacturing issue. My car is out of warranty but this should still be covered.

I am reporting an ongoing defect with the infotainment system in my 2020 Mazda Cx-5, involving ghost-touch inputs, system freezing, and random reboots. These issues began around the second year of ownership and have progressively worsened. The system constantly registers inputs that are not being made (ghost-touch), changes settings on its own; and occasionally- reboots while operating the vehicle. This makes it difficult or impossible to reliably use essential vehicle functions such as navigation, communication, and audio controls. The issue is particularly concerning because it creates a driver distraction and potential safety risk, as the system behaves unpredictably and requires attention while driving to manage or disable unintended inputs. I reported these issues multiple times to an authorized Mazda dealership while the vehicle was still under warranty. However, I was told no issue could be found or that software updates would resolve the problem. These updates did not fix the issue. On August 9, 2025, another system update was performed under the Mazda connect class action settlement, but the problem persists. The dealership is now requiring a paid diagnostic fee before proceeding further, despite the known nature of this defect. Based on my research and widespread owner reports, this issue is commonly associated with infotainment system defects, including screen delamination and/or failure of the connectivity master unit (cmu). I am submitting this complaint to document the defect and request further review, as it affects safe operation and driver attention.

See all problems of the 2020 Mazda CX-5 🔎.

Complete software issues… 1-yellow triangle with a red exclamation point 2-sos alarm tone continuously goes off 3-radio screen will freeze up, stop and restart to clear 4-hey google commands, will not turn ac off, hey google turn ac down, responds with turning the ac up 4 degrees 5-software turns off traction control 6-extremely dangerous when google does not work, and you have to look at the screen and not the road 7-Mazda has removed physical knobs for entertainment system, and ac system. With a failure of software this is dangerous 8-why did Mazda put this model out for sale to the public, and not notify customers of this potential dangerous issue at the time of sale 9-in 2 months I have had to go back for service 3 times, with as many as 5 warning lights on the custer at 1 time, all regarding software issues 10- each time from the service department we get the… Mazda is aware of this issues but does not have a fix at this time 11- paid $40,000 cash for this 2026 Mazda cx5 premium, is and or will this be considered lemon law in the state of florida. 12- as of now the only fix is a hard reset by disconnecting the battery.

Passenger side headlight was making a loud noise. When it began, it happened sporadically, but in ~two weeks, it happened consistently whenever the car was on and could often be heard while driving. The sound was consistent with other reports of the headlight assembly failure and those covered by tsbs for 2019–2023 models. The vehicle was brought to the dealership, the noise was verified as being the headlight failure, and it was replaced under warranty.

While driving on February 12, 2026, the steering system failed, resulting in the steering wheel locking and becoming impossible to turn. While making a right-hand turn, the steering wheel suddenly locked. I had to forcefully jerk the wheel to regain control and avoid colliding with a concrete barrier on the right shoulder. After several seconds, the steering function returned to normal. This failure occurred without warning and created an immediate safety hazard due to loss of steering control. The vehicle has been inspected by a dealership, but the issue could not be replicated and no repairs were performed. This condition presents a serious safety risk as it can occur during normal driving maneuvers and may lead to loss of control and collision.

Oil is leaking from the front timing chain cover and the vehicle is available for inspection upon request. The issue was caught early enough before it was an acute safety issue, however this issue can cause smoke while driving and cause the vehicle to lose function while driving, endangering those in and around the vehicle in motion. The vehicle only has 35,000 miles on it, has been confirmed and documented by an independent service center, and this is a widespread well-known issue - the service center has had three vehicles in this week with the same exact issue, and Mazda issued a technical service bulletin detailing the issue and stating the root cause is a lack of sufficient sealant applied during manufacturing. The vehicle has not yet been inspected by the manufacturer, police, or insurance representatives - only a service center. There were no warning lamps or messages of the problem prior to failure - I was lucky to have this caught during a routine inspection.

See all problems of the 2019 Mazda CX-5 🔎.

Defect front doors the opening handle has a( trim metal plastic) section separates and the metal part is very sharp and my wife got hurt with the metal portion like I said it's very sharp. I need to cover the handle to prevent that. Now it's in the passenger side too.

Hello. I started hearing this noise on my car, it was distracting and found it that it only happens when my headlight is turned on. I believe that the headlight leveling motor went out, I have an appointment for next week to have it checked, but the more I reach out to others Mazda drivers, the more I hear this is a common issue. My car is brand new, well taken care of, this seems to happen a lot.

Cracked cylinder head probably caused by cylinder deactivation causing catastrophic oil loss on the highway. Upon researching this, I see that it is a known issue with Mazda. My car is now in the shop awaiting repairs. It only has about 35,000 miles on it. This is obviously a known defect and is simply not acceptable.

See all problems of the 2023 Mazda CX-5 🔎.

The infotainment system suffers from ghost touching. It has gotten out of control even after a “recall” fix at the dealership. Without being touched the volume changes, the stations change, the presets change, the car makes calls to my contacts. I am often unable to control the screen as it turns the car to max volume while driving. It is extremely unsafe, distracting and alarming.

See all problems of the 2017 Mazda CX-5 🔎.

Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in Mazda Cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified. There were no warning lights, sounds or symptoms of potential failure before failure.

See all problems of the 2013 Mazda CX-5 🔎.

Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in Mazda Cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified. There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the Cx-5 and mx-5 (miata) in years like 2013-2019, concerning worn shifter switch units (part #kdy0-46-040) that can prevent the ignition from fully turning off in park, potentially draining the battery or causing accidental activation. While some were major recalls (like the 1. 4 million vehicle ignition switch issue in 2015), many were technical service bulletins (tsbs) for the shifter switch issue where owners sometimes got repairs free even outside warranty due to the commonality.

Shifter switch has gone out and no longer recognizes the car is in park, causes battery drainage because car cannot fully turn off. Car not recognizing gears can cause car accidents and possible loss of life. This issue can be found online as a known defect in Mazda Cx-5 that has not been recalled. Vehicle has been inspected and issue has been verified. There were no warning lights, sounds or symptoms of potential failure before failure. Mazda has had recalls and service bulletins related to shifter/ignition switches, particularly for models like the Cx-5 and mx-5 (miata) in years like 2013-2019, concerning worn shifter switch units (part #kdy0-46-040) that can prevent the ignition from fully turning off in park, potentially draining the battery or causing accidental activation. While some were major recalls (like the 1. 4 million vehicle ignition switch issue in 2015), many were technical service bulletins (tsbs) for the shifter switch issue where owners sometimes got repairs free even outside warranty due to the commonality.

The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustments . Contacted dealer and infotainment is not covered under warranty , or extended warranty. Now the collision notification is not working. Warnings from system that it has failed and causes system to not register any movement . This has been going on recently. Now have to drive it as it doesn’t have the system. And have to use my apple play for radio as infotainment keeps failing to include radio and navigation told by dealer that the infotainment system is not mounted into the dash and sticks up , so the heat from sun and summer has fried th system. Has been ongoing for over a year just found site to report it . Will not buy another vehicle with infotainment system sticking up out of dashboard.

The lower control arm or axel on the front passenger side broke as I was backing out of a parking spot. It is still at the mechanic however that is what is required to put the wheel back on the vehicle. My understanding is that this is the second time I have had this problem with the lower control arm on this vehicle. That could be very dangerous if that happens while on the highway and I’m concerned there is a fundamental problem with this car if it has happened twice. The first time the car was only a few years old. It was around 2016 if I recall correctly and Mazda fixed it.

Low engine oil level light on about 1000 miles from last oil changed. Dealer fixed the Mazda recall code: p250f on July 30, 2025. Now is same issue of low engine oil level light on again on November 19, 2025.

See all problems of the 2021 Mazda CX-5 🔎.

The sunroof exploded normal temps in chicago IL halloween hight 60 desgres on while driving on hwy.

I was driving from rock hill, SC on October 17, 2025 on route 77 south when I heard an explosion while talking to my daughter at approximately 8:40 am. I stopped the car twice to check the tires. On the second stop, I lifted the hatch but did not see anything. I got back into the car and decided to open the sunroof slide just a bit. I opened it slowly and saw shards of glass and put my hand up through the hole. I closed the slider carefully. I continued to drive to the florida welcome center where I found a maintenance man to put duck tape over it. This did not hold. I was only driving about 60 mph as I was afraid that glass would fly out and harm the vehicle behind me. I decided to stop at my son’s as it was closer than my home. The next morning we purchased vinyl and duck tape to cover the hole better. I called my Mazda dealership while in SC. They said to bring it in for them to look at it on Monday. I called again at the welcome center to see if I should cover it. They said that was best. It is now Monday morning, October 20, 2025 and am at the dealership. Mileage is approximate.

Unknown slowly driving into garage when suddenly the engine revved up loudly and unattended accelerated forward, causing extensive damage to front of car, a piece of furniture and garage wall.

See all problems of the 2016 Mazda CX-5 🔎.

While accelerating from a light that had just turned green, after passing through an intersection the vehicle seized up and came to a complete stop. There were no warning lights or any indication of a malfunction. The vehicle did not shut off, the wheels just stopped spinning. After a few seconds it began to accelerate again. It happened on a Sunday, I called the dealership Monday morning. I was not comfortable driving it after that. They came to pick it up and take it for inspection. Fortunately, no other vehicles were around. This occurred 6 days after purchasing it new. They had it for 2 weeks and said they could not figure what the issue was.

Drove 39 miles, around ~55 minutes. Parked the car, realized that I parked a little too far from the spot, car just stalled while rolling. Pressed accelerator, nothing. Turned off the car, tried to start again, it cranked but didn't start. Had to tow it to the nearest mechanic (total of ~2 hrs until my car got picked up and dropped off), mechanic calls me and tells me my car started fine. I'm thinking it could be 5321k recall but not sure as my VIN is not in the recall nor did I get any recall notice. What component or system failed or malfunctioned, and is it available for inspection upon request? - no idea. How was your safety or the safety of others put at risk? - got stranded for hours in the parking lot. Has the problem been reproduced or confirmed by a dealer or independent service center? - no has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - yes, fuel cap like icon and check engine light were on when trying to start the car after it stalled. The car would crank but not start.

Our sunroof exploded while we were driving on the highway. Glass shattered on us and fell while we were driving with a very loud explosive noise.

Several times and most recently today 8/18/2025 at 5:30 pm my 2022 Mazda Cx-5 accelerated while I had my foot on the brake and only the brake. Hard pressure on the brake kept the SUV from lurching forward. This has happened before but I did not think it would occur again. But it has and I find that this could easily cause an accident. The SUV in question has only 23,000 miles on it. An investigation and recall to fix the problem should be initiated.

My vehicle was damaged by an as yet determined electrical fire seemingly having originated in the passenger door speaker components.

While operating the vehicle it will randomly start changing infotainment system settings. The radio station settings change, navigation maps will pop up and unprompted phone calls will be initiated. Each action is followed by a “beep. ” very distracting and requires actions that take focus away from operating the vehicle.

Display screen (infotainment system) will randomly change the settings of my vehicle and call people or change display features or volume control or directions that is distracting and dangerous to me as I drive.

The infotainment screen in the vehicle suffers from phantom/ghost touching, rending a safety hazard as while following navigation it can act on it's own, becoming a large distraction.