Equipment Problems of Mazda CX-5 - part 2

Cx-5's infotainment system randomly, and without warning starts beeping and changing options while driving, a very distracting event. I tried to shut the screen off but it comes back on randomly and causes concern and distraction while driving, it has been happening for years now and of what I read Mazda will not correct the problem.

See all problems of the 2017 Mazda CX-5 🔎.

The “trailing link shaft” broke/split/tore apart at the right rear wheel. My car only has 16,500 miles. The vehicle was inspected by auto manufacturing dealer (Mazda). Mazda refused to admit it’s realting to manufacturing defect(s). I did not report it to police or my auto insurance carrier at that moment because I did not know what the issues were not until I dropped it off to my local dealer.

See all problems of the 2021 Mazda CX-5 🔎.

Infotainment system acts randomly, changing to max volume during driving, startling driver. Also changes stations, skips audio programs and distracting driver. Rear view camera has intermittently failed to show video feed when driving in reverse.

See all problems of the 2018 Mazda CX-5 🔎.

Critical malfunction- causing parking brake malfunction, anti lock brake system malfunction, dynamic stability control malfunction, disabled blind spot monitoring, keyless entry system malfunction, front brake / and obstruction warning disabled, keyless entry system malfunction, air bag system and seat belt pre-tensioner system malfunction. Vehicle not starting. /dead. Sat at dealership service where purchased for 6 days saying they could not test bc they did not have a battery tester- magically when I complained they found one- and say everything checks out ok. Vehicle is not safe!!!! if this malfunction happened while driving I could have been killed. The dealership refuses to anything g but say it’s ok- and it’s not a lemon. I cannot put my life at risk and they will not guarantee it will not happen again- or say why it happened- other than check g the battery.

See all problems of the 2025 Mazda CX-5 🔎.

My infotainment system regularly ghost jumps between screens and adjusts the volume of music (both on carplay and regular radio) by itself. The car turns off carplay regularly, including the navigation, which is dangerous when you are not sure where you are going. The sound is the worst part of it, as it will change the volume to unhealthy levels without warning. Even turning it off does not stop the jumping, as it turns itself back on. While mazada did provide an extended warranty for this exact problem, they will not cover the display which they allege is the problem in my car and told me it is a $600 replacement fee that I am fully responsible for, even though their screen does not work. This issue is all over the internet with Mazda refusing to fix it but it's an issue that can cause serious safety issues (with navigation failing and especially with unexpected volume changes). There is no rhyme or reason to when it happens and when it doesn't. It will be fine for a few days and then not work at all for a day. This has been ongoing for about a year. My car has about 55,000 miles on it.

See all problems of the 2019 Mazda CX-5 🔎.

The car has a lot of vibration when driving 60mph and above. Have had this issue looked at more than 5 times and they had my card for 1 month at the dealership trying to find the issue. This started back in February of 2024 and I have purchased 4 sets of tires and nothing makes the vibrations of the seat, steering wheel go away. Originally it wasn’t vibrating while driving back in February of 2025 only when braking to which I said to them I think it’s the rotors that have an issue. They never check the rotors and said it was my tires that were cupped. I put new tires on the car and still the same issue and went back to the dealership in April of 2024 and let them know it think it’s the rotors. In fact it was the rotors they were warped and they balanced the tires again. The dealership recommended resurfacing the rotors to which I had done. A couple of months later the vibration while driving started. Bought another set of tires had then installed, balanced and aligned and still vibration. I thought maybe it’s the brand so I bought another set of tires to which the problem is still there. Now besides the vibration while driving I have vibrations while braking again after the dealership put in new rotors back in Nov. 2024. When to the dealership on 06. 26. 25 let them know the vibration while braking is happening again and I think it’s the rotors. They check them and rotors are warped again about only 6. 5 months. The service manager said she will resurface them for me for no charge but then the service advisor said if they do that that the resurfacing is going to make me have to change the brake pads as I will end up in the red since my brake pads are in the yellow right now. I said then don’t resurface because I am not paying for the brake pads when that should’ve been done the first time the rotors were warped. I feel like I risk my life everyday driving this car to work 34miles one way.

See all problems of the 2023 Mazda CX-5 🔎.

Forward Smart city brake support malfunction camera sensors screen ghost.

See all problems of the 2020 Mazda CX-5 🔎.

The display screen in my Cx-5 has been regularly glitching for several years now. This "ghost touch" presses random buttons, makes random phone calls, turns volume up and down, exits applications, etc. This persists (both driving and parked) until I unplug my device, restart the screen, or restart the vehicle. This happens year round regardless of outside temperature. I am unable to use certain aspects of the screen, such as navigation, when this is going on. It is extremely distracting and unsafe. My eyes are drawn to the screen instead of the road, which puts my safety and the safety of my passengers at risk. When I first reported this issue to the dealer, they explained that I was outside the "limited warranty" for the display unit and that it would cost me around $1000 to replace. I declined. About a month ago, I received a class action lawsuit notice in the mail. This notice described my exact issues. I immediately made an appointment with the dealer to get my vehicle inspected and the issue resolved under the settlement. Upon taking my vehicle to the dealer, they explained that the settlement only covers the issue if the cmu needs to be replaced- not if the problem lies with the display screen itself. They inspected my vehicle and said that my cmu does not have issues and that my screen is causing the glitches. They refused to cover the replacement of the screen, even though the Mazda connect infotainment settlement describes my exact issues. Why isn't the settlement covering replacement of the screen if that's where 99% of consumer issues lie (according to the dealer)? I was instructed by the dealer to contact Mazda corporate directly, who read me a scripted disclaimer saying Mazda is not providing assistance while the settlement is ongoing.

The touch screen infotainment system has the well known “ghost touch. ” while I am driving, the touch screen can at random, activate buttons, make phone calls, change navigation systems, and activate any other features through the display. It can at times create an extremely dangerous situation while I am driving because the drivers attention is suddenly and at random being taken from the road. This happens with increasing frequency and there is no way to deactivate the touch screen. Mazda is aware that this issue is widespread and has done nothing about it, leaving it up to drivers to decide if they want to shell out hundreds of dollars to have the issue fixed or continue driving the vehicle under dangerous situations.

While driving on a 75 degree and sunny day my sunroof exploded. There were no cars around that could have thrown debris up. Luckily I had the shade cover closed or I would have been showered with broken glass.

Keyless entry stopped working, key fob battery replaced as well as car battery. Coolant issues. Heater core and sensors.

See all problems of the 2016 Mazda CX-5 🔎.

My vehicle has had the "ghost touch" issue that has been reported on many Mazda vehicles and even had a recall for the 2014-2016 models since I got the car in 2018. Mazda has refused to do a recall or cover repairs even though it's still being reported as an issue on multiple different models of Mazda. This happens on a constant basis and just keeps getting worse. Here is the original recall notice from NHTSA: https://static. Nhtsa. Gov/odi/tsbs/2019/mc-10164268-0001. Pdf.

Infotainment system "touch" screen doesn't work and I experience "ghost" touching where it's as if someone is actually pressing the screen to toggle between the different functions, raise/lower the volume, etc. , when my hands are no where near the screen. It's a very dangerous distraction when it happens while driving.

The infotainment/cmu system in my 2025 Mazda cx?5 carbon edition has repeated failures that affect safe driving. Wireless apple carplay frequently disconnects, freezes, or causes the screen and controls to stop responding. Navigation and audio alerts lag or fail, and the entire system has gone black once, requiring a hard reset. After one incident where all audio stopped working, I returned immediately to the dealership, and a Mazda service advisor personally witnessed the failure and confirmed no audio output. These unpredictable failures create distraction and uncertainty. As senior drivers, my wife and I rely heavily on stable navigation, audio cues, and hands?free communication for safe operation. Mazda and panasonic reviewed the issue but denied cmu replacement, leaving the wireless system unreliable.

In 2024 I started having problems with my battery replaced it 3 times last time with a Mazda battery per Mazda advice. The car started to jerk while driving took it back to Mazda said it could be fuel injectors. They cleaned them and problem persists. Took it back they cleaned purve valve and then I broke down while leaving on [xxx] . Called service dept called police since it was in the middle of the blvd. And in traffic. We were lucky no one hit us. They took my car gave me a loaner had it for 10 days. Couldn’t find any problems. Then in 4/2025 it completely died at my home I called Mazda they were able to jump the battery and had it for a month. Couldn’t find any problem. And now we are in 5/2026 my car was in my drive without out being driven for 3 days and now is dead once again. But it is so dead that I cannot open with fob and dash board is black. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

With only 60k miles on my car which I regularly take in for maintenance, my car started to leak a ton of oil. It was determined that the cylinder head is cracked. This should not happen on a car this new and maintained. In doing research, this seems to be a common occurrence with this year.

The rear camera dose not always display on the lcd screen, likely due to the ghosting issue with the infotainment system which randomly cuts in and out. This poses a safety hazard when backing up. Despite repeated complaints from other owners as well regarding the lcd screen, Mazda will not cover cost of replacing the lcd screen. I had a 2014 Mazda 3 for which there was a recall for the same issue and they covered it. So I don't understand why they won't do it for this vehicle. Being able to see what is behind the vehicle when backing up is a safety concern. I provided date of most recent occurrence, but this has happened multiple times before.

During snowfall, the front camera becomes obstructed, leading to a malfunction in the Smart brake system. When this occurs, an alert appears indicating a “Smart brake failure,” accompanied by an audible warning and the illumination of the check engine light. The vehicle then exhibits unpredictable behavior, including unintended braking and sudden acceleration, creating a hazardous driving situation. The only temporary resolution is to restart the vehicle; however, the check engine light remains on for several days before eventually turning off. This issue occurred while I was driving on the highway on February 19, 2025, posing a significant safety risk. This is not the first time the car has done this.

Infotainment screen experiencing “ghost touches”, meaning that safety features can randomly be selected, activated and DE-activated, and distracting actions happen in the infotainment system while vehicles is in motion. This is a known issue in Mazdas, and a recall has been issued for 2014-2016 Mazdas to replace the infotainment system. However, this issue is also happening in later models, including the 2017 to 2020 Mazda Cx-5. This issue has been diagnosed by the dealership (roger beasley Mazda in georgetown) and the system throws an error, cmu dtc 1 - b108e04 (display-system internal failure).

Touchscreen continues to change to different screens ghost touch screen malfunction is know to dealer as prior year models have also had problems and recall was issued dealer won’t cover cost of repair as it’s out of warranty this just started so I wouldn’t have known during warranty the dealer will repair for $750 which is not fair as it’s a known problem it is very distracting while driving and even if I turn the display off it will come back on.

My infotainment display has a prevalent ghost touch issue that causes majors distractions while I'm driving, and no warnings on when it'll happen. The ghost touch will end my navigation, end my calls or put them on hold, call random people in my contacts, turns on/off the music, changes the volume, changes various settings (sometimes safety settings), switching back/forth to different things, etc. It used to only happen when the car was not moving or I'm parked (as the touchscreen is only supposed to be available then), but now it's happening even when I'm driving on the freeway. I used to try correcting/fixing whatever by using the knob control, but the problem can become so severe that even when I use the physical knob I can't gain control over it. I can't turn off the infotainment display because the ghost touch just turns it back on! I brought it into my local Mazda dealership for regular servicing and decided to ask about it, but they're quoting me over $800 to fix it. They said it's a common issue they get all the time and it's something to do with a faulty screen?? not too sure what exactly, but a friend of mine said he had the same issue and the issue was too sporadic he decided to disconnect the touch screen altogether. It's too much of a distraction to deal with while driving, even for quick trips to the store, etc. It causes cognitive, visual, and manual distractions. . . These faulty screens are putting us all at a higher risk of being involved in an accident by taking our attention away from driving, even for just a split second.

The infotainment system randomly goes crazy - as if a ghost is touching the screen. This causes navigation to sudden stop, phone calls to randomly be made, the music to turn on and off, all sorts of other odd things. It can be highly distracting and even dangerous when it impacts navigation. This happens randomly and frequently and has been going on for about 6-7 months. Date below is approximate date it most recently happened.

I hope this message finds you well. My name is [xxx] , and I am the owner of a 2019 Mazda Cx-5 purchased as part of the certified pre-owned (cpo) program. I am writing to formally address two concerning issues related to my vehicle’s warranty coverage and its safety. 1. Warranty coverage for drive belt tensioner: during a recent visit to your dealership, I was informed that the drive belt tensioner on my vehicle is not covered under the warranty. This contradicts the coverage listed on your official Mazda cpo warranty, which specifies that the limited powertrain warranty includes the engine, timing chain, tensioner, and associated components. The drive belt tensioner is clearly referenced in this section, yet I was told it falls under wear and tear and is not covered. I kindly request a detailed explanation regarding this discrepancy. I believe the information I was given does not align with the warranty’s stated coverage, and I am concerned that the dealership is not honoring the terms of the warranty as outlined on your website. 2. Ongoing noise issue: additionally, my vehicle has been making an unusual noise, which I reported during my visits to two separate Mazda dealerships. Unfortunately, despite multiple attempts to diagnose the issue, neither dealership has been able to identify the source of the noise. This situation has left me feeling unsafe while operating the vehicle, as I am unsure of its origin or potential impact on my vehicle’s performance or safety. I would appreciate it if you could escalate this matter and offer assistance in determining the cause of the noise, as well as ensure that all components of the vehicle are functioning properly. The lack of resolution is not only inconvenient but also concerning from a safety perspective. Request for resolution: I trust that Mazda values its customers and will make every effort to resolve these issues in a timely manner. I respectfully request that the drive belt tensioner be covered und information redacted pursuant to the freedom of informa.

Sunroof glass shattered while driving, after being hit by a small rock.

See all problems of the 2022 Mazda CX-5 🔎.

The windshield on our new 2025 Mazda Cx-5 is defective. Objects viewed through the windshield are distorted, to include the active driver’s display (colloquially known as the hud). Drivers and passengers are impeded from clearly seeing and focusing on objects visible throughout the front of the vehicle. Objects to include road signs are distorted, lose clarity which result in unnecessary and dangerous distractions. This problem significantly degrades the vehicle’s usability, safety and ultimate enjoyment.

I have a sensitive key fob that releases my hatch without my knowledge or intention. Twice my hatch opened causing damage to my hatch inside my garage. I’ve have read many complaints about the same issue, dating back years and some having their hatch open while parked outside. I have contacted the dealership and the corporation all saying there was a nothing that can be done. This is a major concern since the key fob is so sensitive and can activate in only a second to touch.

See all problems of the 2024 Mazda CX-5 🔎.

Good afternoon. I am reporting an incident that occurred on December 29, 2024. I was driving my 2019 Mazda Cx-5 and I was about to make a left turn. However, as I was making the left turn, I received a notification on my dashboard about a "forward Smart city brake support malfunction" (a photo of the notification will be included). My car instantly lost control and it did not stop until it collided with the street curb of the road I was attempting to turn on. Fortunately for those around me, my car did not collide with any other vehicles on the road. However, this collision caused damage to the right side of the vehicle, as the right airbag of the vehicle had deployed. I believe that this is a very significant problem that should be looked into as soon as possible. If my car were to hit other drivers on the road, it could have led to a very tragic incident. As far as repairs go, I wanted to wait and see how this complaint would carry out. I do not believe that it would be fair for me to pay repairs for an event that was out of my control. Thank you.

Infotainment system randomly changes without user input. Distracting when randomly changes channels, brightness. Dangerous when randomly increases volume to maximum settings during driving.

We were locked out of the car on a road trip due to a dead battery. We needed to open the car door to pop the hood in this emergency situation. With the battery down, we had to use the physical keys provided by Mazda to unlock the door. Both Mazda's original keys did not open the driver-side door. We were stranded and had to call emergency key services to open the door. The purpose of physical keys is to open the car in case of emergency but in Mazda cx5 case they were useless. We have also reported the issue to Mazda and are awaiting a response.

While driving on the road at the posted speed limit (55 mph), I heard a gunshot-like sound. There was no debris on the road and no drivers close ahead. After hearing the sound, I hear wind above me. I open the shade of my sunroof and see that the glass on the sunroof had exploded. The sunroof was not open prior to the incident and no windows were open either. The ac was on minimal capacity. After getting off the road and looking at what happened, the glass on the sunroof had completely exploded out. You could tell by the shape of the glass that it bursted from within, either due to pressure, faulty glass, improper assembly/manufacturing, etc.

The engine light constantly appears along with the "schedule maintenance soon" light. Taken to dealership many times within my 3 month warranty and no definite reason was given. The vehicle rides very bumpy though sway bar was inspected and supposedly repaired by dealership during my 3 month warranty.

Headlight of the motor keeps rumbling in about 25000 miles of usage. Expense of fixing such a motor is estimated between 2500-2800$. Further, it is unknown how safe it would be for someone to keep driving such a car with a rumbling motor if they dont fix it. This sound and vibration of the motor can be felt even in a standing car when lights are on.

My 2016 Mazda Cx-5 has had ongoing issues with the infotainment. It freezes up in cold weather and the screen goes blank for long periods of time. This has been an ongoing issue with Mazda vehicles. I had to replace the sd card in December 2024. The cost was $326. 50. There is currently a class action lawsuit by frederick law group 836 philadelphia street, indiana, PA 15701, phone number 724-801-8555. When the infotainment goes out during phone calls or navigation, it is a distraction while driving. I called Mazda and chatted with travius about this issue and forwarded by receipt for the part. He said Mazda would not reimburse me. Can the NHTSA help in getting the reimbursement do you have any suggestions?.

I started to smell a burning smell while I was driving and noticed smoke coming from under the hood along with the burning smell. When I parked the car I noticed a bunch of oil leaking from under the car. I took the car to get checked out and there was oil all under the bottom of the car and it was confirmed that there was a very bad oil leak which occurred due to a crack in the cylinder head. No check engine lights or any indication of this issue aside from discovering the burning smell, smoke from under the hood, and a significant amount of oil underneath the car. The car hasn’t been driven in a month because of this issue. When you turn the car on you can hear a ticking sound coming from under the hood. The bad part is there was no indication. A 2019 with 50,000 ish miles shouldn’t have this problem and I confirmed that with mechanics and Mazda. This is a safety risk as you can’t safely drive the car without being concerned about the lack of oil in the car due to the leak as well as the smoke coming from under the hood, not being able to drive the car thus resulting in needing the car towed in order for the car to be serviced for this problem. I was told that if the oil continues to leak and if I was to drive it the engine could start to have issues and possibly turn off due to the leakage. This leak had oil all over the exhaust system as well.

I have a 2021 Mazda Cx-5 touring with just a little under 26,000 miles. A couple of weeks ago, I started hearing an indescribable, quiet but noticeable sound on the passenger side of the vehicle that started at 15 mph. While attempting to get an appointment at two different booked up Mazda dealerships I noticed the sound getting worse and louder. I was able to get the vehicle into a local shop (not a dealership) close to my home. The technician there stated that my rear differential was leaking and needed to be replaced. He advised me not to drive the car because he said that I could lose total control of the vehicle. I was surprised to hear this as I was planning on picking up my son from school but also because my car has low miles on it. Luckily the repair was covered under my powertrain warranty but I felt the need to share with others. To me, this is a safety issue that Mazda owners should be aware of.