Suspension Problems of Mazda CX9 - part 1

Mazda CX9 owners have reported 68 problems related to suspension (under the suspension category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Mazda CX9 based on all problems reported for the CX9.

1 Suspension problem of the 2007 Mazda CX9

Failure Date: 06/12/2025

Well I was backing up from a parking spot when put out of the blue my vehicle wouldn't move . The drive side wheel is not working and these little around thing where on the ground . Before that happen the driver side tire would become lose to where it would fall off.

See all problems of the 2007 Mazda CX9 🔎.

2 Suspension problem of the 2019 Mazda CX9

Failure Date: 03/01/2025

Failed water pump, blown head gasket, major coolant leak, and warped head causing the vehicle to overheat and die when coming to a stop. Vehicle died when stopped in construction on a highway and we were nearly rear-ended. Vehicle never showed check engine light and temperature gauge never showed that vehicle was overheating but significant damage was caused to the engine from “excessive temperatures. ” failure of warning signals allowed us to continue driving the car with a significant engine issue. Now the entire engine needs replaced at only 83,000 miles. Car was diagnosed by licensed independent repair shop. Additionally, front struts went out at approximately 40,000 miles making the car wobble at higher speeds. Was inspected and replaced by dealership.

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3 Suspension problem of the 2010 Mazda CX9

Failure Date: 10/07/2024

Driver side lower control arm fail off from the ball joint.

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4 Suspension problem of the 2021 Mazda CX9

Failure Date: 08/15/2024

The contact owns a 2021 Mazda cx-9. The contact stated while driving at various speeds and turning, there was a popping sound coming from the front end of the vehicle. The front-end popping sound also occurred while driving over bumps in the roadway. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure. The vehicle was not repaired. The local dealer and manufacturer were not notified of the failure. The failure mileage was 68,811.

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5 Suspension problem of the 2014 Mazda CX9

Failure Date: 08/01/2024

The contact owns a 2014 Mazda cx-9. The contact stated while driving at various speeds, the vehicle was drifting to either side. There was no warning light illuminated. The contact had to forcefully grip the steering wheel to avoid losing control of vehicle. The vehicle was taken to an independent mechanic, and it was discovered that there was severe corrosion around the front suspension ball joints. Upon investigation, the contact discovered NHTSA campaign number: 15v451000 (suspension); however, the VIN was not included in the recall. The dealer was notified of the failure and the contact was provided an estimate for a diagnostic test. The manufacturer was notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 95,000.

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6 Suspension problem of the 2016 Mazda CX9

Failure Date: 03/15/2024

I started smelling coolant after exiting the vehicle from a drive. Coolant level was very low. Adding coolant did not last long. I could not see where the leak was. The dealership evaluated and determined I had a cracked cylinder head and the car is leaking coolant near the rear of the engine. This could cause the engine to seize should coolant get into the engine. The dealer (new rochelle Mazda) explains the cylinder head needs replacing. The dealer also observed bad rear sway bar links. One was detached. The car is serviced at the same dealership every 5k miles. The car has approximately 85k miles. The cylinder head has been repaired by the dealer under the extended warranty. Safety risk was moderate as the car could have stalled on the highway. The component was inspected by the warranty company and dealer only. The only warning lamps that showed up once were both brake indicator lights came on and the climate control would not warm the car.

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7 Suspension problem of the 2009 Mazda CX9

Failure Date: 12/15/2023

The contact owns a 2009 Mazda cx-9. The contact stated that while driving at an undisclosed speed and depressing the brake pedal, the vehicle made an abnormal sound. The contact stated the brake pads and rotors were replaced; however, the abnormal sound persisted. The contact called and informed the dealer of the issue however, the vehicle was not diagnosed or repaired. The contact referenced NHTSA campaign number: 15v451000 (suspension) as a possible solution for the failure; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

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8 Suspension problem of the 2008 Mazda CX9

Failure Date: 10/10/2023

Once you get to 70mph it starts shaking like if a the wheels will fall off.

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9 Suspension problem of the 2018 Mazda CX9

Failure Date: 07/01/2023

While I have not been involved in an accident yet, I have discovered an issue that is believed to be the same issue that other models are covered under a recall, yet for some reason my VIN is not included. The bulleting reference number is 02-001/20 that covers Mazda 2016-2020 cx-9 models. I have a 2018 cx-9 touring that is exhibiting the exact action of the recall which is "creaking noise from front lower arm bushing/clunking noise from front shock absorber coil spring when driving over bumps". It is only getting worse as time goes on. I am confused as to why some vehicles would be included in this recall yet my year model is experiencing the same issues but is not covered under the recall. I don't know if people are not reporting it, which is why I am filling out this report today.

See all problems of the 2018 Mazda CX9 🔎.

10 Suspension problem of the 2012 Mazda CX9

Failure Date: 02/01/2023

The contact owns a 2012 Mazda Cx9. The contact stated that the vehicle had previously been involved in a crash due to a fractured passenger's side lower control arm. The dealer was made aware of the failure and confirmed that the vehicle had been repaired under NHTSA campaign number: 15v451000 (suspension). The dealer referred the contact to the manufacturer for assistance. An independent mechanic replaced the passenger's side lower control arm; however, the contact stated that after the repair was performed, the engine rattled and the vehicle stalled. The vehicle was then taken back to the independent mechanic, who determined that the driver's side lower control arm spacers were missing and that the front and rear axles, brakes, and rear shocks needed to be replaced. Additionally, the cage bolts needed to be retightened. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 110,000.

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11 Suspension problem of the 2008 Mazda CX9

Failure Date: 10/01/2022

In 2017 had my front control arms replaced after the driver side cv arm came off of the axle due to a recall. 5 years later (about 30k miles) the same exact situation happened now with the passenger side making a left turn. Thankfully both times I didn’t cause an accident but came close due to the wheel coming off of the axle. Brought to dealership, they had to get approval from corporate for the repair. Got a call 6 days later saying corporate denied the goodwill repair due to being “normal wear and tear” and they told me to call corporate. Just called corporate and they say that the dealership makes that decision. I shouldn’t have to pay for something that was recalled, repaired, and happened again 100% in the same fashion. Normal wear and tear on a cv arm is not 20-30k miles.

12 Suspension problem of the 2017 Mazda CX9

Failure Date: 04/12/2022

I purchased this vehicle with 19k miles on July 31, 2020. I noticed on April 12, 2022, that there was a knocking noise coming from the left front suspension after leaving a Mazda dealership for an oil change. I called Mazda service and was told they only did an oil change. I have put 4 brand new tires and have replaced the front/back brakes, rotors and still hear noise going over uneven pavement. I brought it to my own mechanic twice and he hears the noise but informed me that he cannot order any suspension parts at all for Mazda Cx9. He said Mazda are forcing Mazda customers to go to a Mazda dealership. He called 5 different places to purchase strut. Suspension and was told they had none. He also said Mazda has a special wrench to work with having to do with suspension and he cannot get one. My mechanic had my vehicle for 3 days and said it's definitely a suspension issue. My Mazda only has 35k miles. In 2 years, I have only driven 16k (8k) per year. There is no way a suspension should go after only 35k miles. I am not off roading or abusing the vehicle. Can't nhsta assist with this issue? this is very serious. I am afraid to drive this Mazda now.

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13 Suspension problem of the 2010 Mazda CX9

Failure Date: 09/01/2021

The contact owns a 2010 Mazda cx-9. The contact received notification of NHTSA campaign number 15v451000 (suspension) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact indicated that while driving at various speeds, a rattling noise was present coming from the front of the vehicle. Additionally, the front end of the vehicle was unstable. The vehicle was taken to the local dealer who indicated that the failure was due to the recall however, the part was on back order. The failure mileage was 160,000. Parts distribution disconnect.

14 Suspension problem of the 2008 Mazda CX9

Failure Date: 03/11/2021

Knock or hard shift in park as well as in reverse keeps burning oil had everything flushed replaced all fluids valve cover gaskets spark plugs etc.

15 Suspension problem of the 2008 Mazda CX9

Failure Date: 03/11/2021

Lost control brakes failing and steering and wheel lc about to fall off dealerships saying recall was completed but it's definitely not.

16 Suspension problem of the 2019 Mazda CX9

Failure Date: 02/01/2021

The front end especially on the drivers side front suspension. The noise seems to be coming from the control arms and ball joints area. I have reported this to the dealership many times since purchasing the vehicle new. They continue to say that there is no issue but the noise is not going away. I believe it is associated with this TSB but no recall has been made. I am very concerned as the steering feels looser than usual and may cause an accident. TSB 10170655 - description some vehicles may exhibit one or more of the following noises from the front suspension: 1. A creaking noise from under the front of the vehicle (front lower arm bushing) when driving over bumps at approximate 12 - 25 mph (20 - 40 km/h). The noise occurs when the road surface is wet or after the vehicle has been washed. The noise becomes more noticeable as the bumps get higher. The creaking noise is caused by the front lower arm bushing (a) making a stick-slip noise during wet road conditions. 2. A clunking noise from the front coil spring when driving over bumps. The clunking noise is due to stick- slip between the front strut bearing (b) and the coil spring (c). 3. A popping noise from the bump stopper (d) when driving through gutters.

17 Suspension problem of the 2017 Mazda CX9

Failure Date: 07/01/2020

I bought a used 2017 Mazda cx-9 from west shore Honda in tampa in July of 2020. They screwed me financially and I'll handle that separately. There has been an ongoing issue since the first few days after buying the car. I've complained multiple times via email and phone. I've been trying the service department countless times. They keep stating it's a tire issue. To the point they have replaced the tires 3 times. After the second time I had already decided it's not tires. The car has a very rough ride when I'm motion. Once you got 80 it wobbles. After several weeks the wobble can be felt at lower speeds of 55/60. The check engine light comes on but I'm told there's no codes when they diagnostic the reading. I've expressed that when I pull into my garage within 30 seconds to a minute there's a loud pop it's when the car is not in motion when it's been parked and turned off is when I noticed it. I brought it to my personal mechanic just to look at and drive and he's pretty certain it's a powertrain bearing or something of those sorts. Brought it back to westshore and they put another set of tires on it. This is been going on now for 9 months and after doing research online and some of the NHTSA ids this is a problem and I do not feel safe. And it needs to be handled the amount of complaints in times that I visited that dealership to fix this problem and all they do is put new tires on it is asinine. I have tons of documentation the same documentation that's at the dealership I do everything via email for that reason.

18 Suspension problem of the 2008 Mazda CX9

Failure Date: 12/31/2019

When I brought the car within 30 days the axle broke they fixed it but I haven't had the car for 4 months and now the transfer case is cracked they want me to pay 800 dollars to fix it but I did nothing wrong he hasn't fixed my key after he said he will he stated after the axle was fixed that he needed to add transmission fluid which he did not ever add and now my transfer case is broke I was driving and heard a large boom I thought the axle broke again and the 4wd light came on so I was able to drive it back and now they telling me it's my fault that it happened I didn't do anything but drive the car I brought the car September 5th 2019 I had to take the car back because the seat wouldn't work the axle broke now the other issue.

19 Suspension problem of the 2019 Mazda CX9

Failure Date: 10/30/2019

Tl- the contact owns a 2019 Mazda Cx9. The contact stated that while driving in reverse in order to parallel park the vehicle's front axel fractured causing the vehicle's driver side tire to bend inwardly. The contact had the vehicle towed to the dealership (garden city Mazda located at 209 north franklin st, hempstead, NY 11550 phone number: 516-292-7827) who diagnosed that the tie rod failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the issue and opened case number: 1/239794329. The approximate failure mileage was 10,600. Gl.

20 Suspension problem of the 2010 Mazda CX9

Failure Date: 10/16/2019

There are noises coming from the front tires, when driving. No one could pinpoint the problem. Brake booster went out a couple months later.

21 Suspension problem of the 2016 Mazda CX9

Failure Date: 10/18/2018

I was t-boned on passenger side of my Mazda Cx9 air bags did not work on my Mazda. Other vehicle air bags did go off. I was traveling about 45 mph when other car plowed into mine.

22 Suspension problem of the 2010 Mazda CX9

Failure Date: 09/15/2018

We took our 2010 cx-9 with 99,000 miles the Mazda dealer in union NJ because of a noise in the car and were told that the rear subframe has rotted out and is destroying the rear diff mounting bolts. We were also told the exhaust system is also rotted out and the vehicle is unsafe to drive. If we go over a pot hole, the whole undercarriage of car can fall out. This car was not kept at the beach and well maintained.

23 Suspension problem of the 2008 Mazda CX9

Failure Date: 04/09/2018

2008 Mazda cx-9. Consumer writes seeking reimbursement for repairs related to a safety recall. The consumer stated there was a safety recall performed on the vehicle that there should not have been a charge for. The consumer requested to be reimbursed.

24 Suspension problem of the 2011 Mazda CX9

Failure Date: 10/29/2017

Takata inflators recall? no incident to report.

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25 Suspension problem of the 2007 Mazda CX9

Failure Date: 08/01/2017

The contact owns a 2007 Mazda cx-9. The contact received notification of NHTSA campaign numbers: 17v457000 (air bags) and 15v451000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact attempted to schedule a recall repair appointment however, there was no authorized dealer nearby. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

26 Suspension problem of the 2007 Mazda CX9

Failure Date: 06/06/2017

Toda mi familia ivamos en el free way DE visita a una ciudad que se encuntra a una hora DE donde nosotros radicamos cuando DE reepente empeso a temblarse el motor lo lleve con mi mec�nico me lo reviso completo y me dijo que los brazos delanteros estaban da�ados al poco tiempo le prendi� la luz del air bagl.

27 Suspension problem of the 2007 Mazda CX9

Failure Date: 05/08/2017

Takata recall - in the last 1 1/2 years, I've received numerous recall notices for the listed recalls and have taken my vehicle and called in to the Mazda dealer to see if they have the replacement. The dealer keeps telling me that there are no replacements yet in the sytem. I don't have exact date that ii had previously make a complaint.

28 Suspension problem of the 2007 Mazda CX9

Failure Date: 05/03/2017

Takata recall. The contact owns a 2007 Mazda Cx9. The contact received notification of NHTSA campaign numbers: 16v356000 (air bags) and 15v451000 (suspension). The parts for the recall repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue and advised the contact to call the dealer. The contact had not experienced a failure. Parts distribution disconnect.

29 Suspension problem of the 2008 Mazda CX9

Failure Date: 03/18/2017

The contact owns a 2008 Mazda cx-9. The contact received notification of NHTSA campaign numbers: 15v451000 (suspension) and 17v012000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the local dealer that was contacted was no longer in business. Additionally, the contact stated that he was unable to reach anyone in Mazda customer service operations. The contact had not experienced a failure. VIN tool confirms parts not available for NHTSA campaign number: 17v012000 (air bags). Parts distribution disconnect for NHTSA campaign number: 15v451000 (suspension).

30 Suspension problem of the 2012 Mazda CX9

Failure Date: 02/16/2017

Tl-the contact owns a 2012 Mazda Cx9. The contact received notification of NHTSA campaign number: 15v451000 (suspension) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. The contact stated that the vehicle was taken to a dealer for the recall repair but was told that parts needed to be ordered. The contact has been waiting for at least 4 months with no contact from the dealer for recall repairs. Parts distribution disconnect. Aa.

31 Suspension problem of the 2008 Mazda CX9

Failure Date: 10/24/2016

My complaint is Mazda rejected my reimbursement claim based on their "policy" of having only a Mazda dealer perform the repairs. I do not accept the rejection. We tried to schedule with Mazda. No chance. They are too booked. My wife is a school teacher. We must have the vehicle. A long story short, attached are (3) items: the recall notice from Mazda, the receipt from my excellent mechanic and the Mazda rejection letter. My goal here is to alert you that Mazda is being unrealistic. My mechanic is award winning (I watched him remove an engine from a Porsche 911. His a master. Also, we have four old cars. Mazda is just stupid. Maybe you can use this as a case study to train new employees. I still want my money. Sincerely kevin m. Reeves 937-726-2134.

32 Suspension problem of the 2008 Mazda CX9

Failure Date: 08/13/2016

We bought our car on a dealer in mesa, it was stationary. After we bought it we noticed locks moving on their own windows rolling down so did the moon roof. When we turn off the engine the a/c turns on even though the car is turned off. The car locks itself leaving us outside. We had problems with the tires they keep loosing up making the car vibrate and making sounds like banging on the tires.

33 Suspension problem of the 2007 Mazda CX9

Failure Date: 07/11/2016

Takata recall. The contact owns a 2007 Mazda cx-9. The contact received notification of NHTSA campaign numbers: 16v356000 (air bags) and 15v451000 (suspension) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

34 Suspension problem of the 2010 Mazda CX9

Failure Date: 06/27/2016

The contact owns a 2010 Mazda Cx9. The contact received a recall notification for NHTSA campaign number: 15v451000 (suspension) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

35 Suspension problem of the 2014 Mazda CX9

Failure Date: 06/13/2016

The contact owns a 2014 Mazda cx-9. The contact received notification of NHTSA campaign number: 15v451000 (suspension); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was not available. Parts distribution disconnect.



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