Power Steering Light On Problems of Mercedes Benz C300

Tl- the contact owns a 2015 Mercedes Benz C300. The vc joint causing the power steering to failed. The contact stated that when making a turn the power steering make a clicking noise. The power steering waring light illuminated indicating power steering failure. The vehicle was taken to an independent mechanic and was diagnosed but could not find a failure. The vehicle was not taken to a dealer and was not repaired. The manufacturer was made aware of the failure and a complaint was filed. The failure mileage was 62,000. Aw.

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The steering malfunction light came on and the steering wheel lost power. The steering wheel locked up where it become extremely difficult for me to manuever the car. I put on my emergency indicator and got the car into a parking lot as safety as I could. Had this occurred while I was going on a road with curves or at high speed, I believe I could have suffered severe bodily injury. I called mbrace to get my car towed. When I turned my car back on after approximately 5 mins, the error was gone and it was close to 7pm and the service center for the dealership where I purchased this car from was closed. I dropped off the car at the dealership the next morning. Today is the second day and my dealership tells me that they opened a case with mercedes as their was a faulty code in the steering electrical box and they were advised by mercedes to simply reset the box and drive the car for some time. However they could not tell me why it happened and whether the reset will prevent the occurance of the steering wheel malfunction again. I refused to take a car back until its safety is proven. The dealership is keeping the car until they hear from mercedes which according to them could take a few days to a week+. I purchased this car approximately 3 weeks ago and to have a major issue with my car with and the dealership and mercedes to provide no confidence in the safety of this vehicle is extremely appaling.