Steering Idler Arm Problems of Mercury Milan

The contact owns a 2008 Mercury Milan. The contact stated that while driving at approximately 35 mph, the steering wheel seized. The vehicle was taken to an independent mechanic, who diagnosed that the bolt from the idler pulley fractured. The vehicle was repaired but the failure recurred on numerous occasions. The manufacturer was made aware of the failure. The approximate failure mileage was 91,000.

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My power steering failed as I was pulling out of a parking space. I heard a faint noise like a marble dropping onto a surface and rolling as I started the car. I quickly realized I was not able to steer the car. I had the car towed to my mechanic. He informed me that the bolt on the idler pulley broke, and part of this bolt fell into the engine. When I asked him how this could happen, he informed me that he believed it was due to the faulty design - placing too much pressure on this bolt, causing it to eventually break in two. They had to take the alternator off to recover the piece of the bolt that fell into the engine. The idler pulley was then replaced. I believe that if this had happened while I was driving, especially at a high speed, it would have caused a very serious if not fatal accident.

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