Steering Problems of Mercury Milan - part 1

The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 30 mph, the "service traction control" and “power steering sensor” warning lights illuminated. The contact stated that the steering wheel became difficult to turn to the left or the right. The contact was able to drive the vehicle back to the residence. The local dealer was contacted and sent an agent to the residence to drive the vehicle to the dealer. The vehicle was diagnosed, and it was determined that the power steering assist had failed, and the steering gears and rack, and pinion needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was 60,562.

See all problems of the 2010 Mercury Milan 🔎.

Check engine light is on mechanic says it's a fuel tank issue.

My car was recalled for the steering control module issue in 2016, recall 15s18 and 15n01. Brought it into my Ford dealer in 2016 and Ford declined to fix the steering control module repair. In 2016, car was well within the 10 year window and mileage restriction. Now, my car still is under 150k miles, is at 124,000. The power steering stopped working last week. The error message on dashboard states, power steering control error. Brought it into shop and mechanic diagnosed it as error with power steering control module and loss of power steering assist. Mechanic advised me to return to Ford as this problem was under recall 15v34. Ford refuses to repair my car as it is past the 10 year warranty window. If Ford would not have denied this repair in 2016, my car power steering control module would not have failed last week. Now my car is unsafe to drive. Ford should have fixed my car and now it is undrivable. They know that 2011 Mercury Milans have this issue and have abdicated responsibility for the safety of my car.

See all problems of the 2011 Mercury Milan 🔎.

The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the power steering assist intermittently failed to operate as needed. The contact stated that the "service power steering now" message was displayed. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was included in NHTSA campaign number: 15v340000 (steering). The vehicle was then taken to the dealer and the contact was informed that the vehicle was not under recall or warranty. The contact was provided an estimate for the repair. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was approximately 124,000.

I experienced a loss of power steering while driving and a dash display "service power steering now" and "service advancetrac". The messages started just before the failure. The lack of power steering was a risk to everyone as the car could only be turned with significant effort and not respond to quick movement. The dash messages are still on after a restart and the car cannot be driven because of safety. My independent mechanic confirmed the issue and fix to be a bad rack. He noted the rack part number is the same as the 2011 Milan, currently under recall for this issue. However, the 2010 is not included.

Steering went out on vehicle, very difficult to steer. Got it to the dealership, they say it is not in the recall. The power steering assist fault light came on and service advance trac. Is costing almost $1500 to fix.

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 45 mph, as he was turning the steering wheel to right, the "steering" warning illuminated and the steering wheel was very difficult to turn. The contact was able to stop the vehicle and had turned the vehicle off and on and was able to engage power steering assist. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The contact had researched online and related the failure to NHTSA campaign number: 15v340000 (steering). The manufacturer was informed of the failure. The failure mileage was approximately 126,000.

Started vehicle, "power steering assist fault" message appeared on dash message center, unable to turn steering wheel. Turn car off, waited, turn back on, message appeared again. Tried an additional 3 times, same results. Had to leave the car where I was visiting.

My power steering light came on and then immediately the wheel got tight. I was unable to turn the wheel and then eventually the car is un drivable. There is a lot of complaints about this happening to thousands of cars and it is still under investigation. Imagin someone jumps out in front of you and you are stopping and unable to maneuver your car out of the way. By the grace of god I was able to do so. Please advise me when this recall is open.

After turning the car on one morning, an alert displayed on the dash saying "power steering assist fault" and "service advancetrac". I turned the car off, and back on, but the same message appeared. When driving, there is no power steering and it is difficult to turn the steering wheel. The Milan only has 110,000 miles. Ford needs to issue a recall as this is obviously a defect affecting many customers.

Upon starting the vehicle, the steering wheel is firm and very difficult to manouver. It requires a great amount of strenght to just turn. The vehicle was diagnosed by the dealer and by a mechanic and both said there was a problem with the steering wheel.

The contact owns a 2010 Mercury Milan. The contact stated that upon starting the vehicle, the steering wheel was firm and difficult to maneuver. The contact stated that an unknown warning light was illuminated. The vehicle was taken to a dealer, where it was diagnosed and determined that the steering rack needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA campaign number: 15v340000 (steering). The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 69,000.

See attached document for complaint.

The contact owns a 2010 Mercury Milan. The contact stated while driving at various speeds, the steering wheel was difficult to turn. Additionally, the contact stated while driving 30-35 mph, the steering wheel seized inadvertently. There were no warning lights illuminated. The contacted depressed the brake pedal and pulled over to the side of the road and parked the vehicle. The contact stated that upon returning to the vehicle, the vehicle was restarted, and the steering wheel was no longer seized, but the steering wheel was difficult to turn. The contact was able to drive the vehicle; however, the failure recurred while driving. The dealer was notified of the failure and informed the contact that the failure was related to NHTSA campaign number: 15v340000 (steering); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

The contact owns a 2011 Mercury Milan. The contact stated while driving 70 mph the power steering locked. The power assist light and service advance track warning light was illuminated. The vehicle was driven to the contacts resident. The vehicle was not repaired yet. The manufacturer was not notified of the failure. The failure mileage was approximately 147,000.

Power steering service light came on, and the power steering on vehicle was impaired and almost impossible to turn the wheel while operating the vehicle . ,after contacting Ford dealership, a recall is listed on that year of this make and model, but the VIN number is not included in the recall for maintenance repairs.

The contact owns a 2011 Mercury Milan. The contact stated while driving at various speeds, the vehicle experienced loss of power steering functionality. A message indicating power steering failure was displayed. The vehicle was taken to several independent mechanics, where it was determined that the failure was related to NHTSA campaign number: 15v340000 (steering). The vehicle was then taken to the dealer, where the contact was informed that the repair of Ford campaign number: 15n01 could not be completed due the vehicle mileage. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.

I have a 2010 Mercury Milan with only 60000 miles on it and the electric power steering went out. It happened while I was driving causing the car to hard right. The part costs $900 and then it has to be programmed at a dealership. I know there was a recall for this but only for the 2011 model. After researching and reading other safety complaints, it's pretty clear that a recall should be done for the 2010 model.

The contact owns a 2011 Mercury Milan. The contact stated while driving 25 mph, she heard an abnormal sound coming from the front-end of the vehicle, and the contact became aware that the electronic power steering was not functioning properly. The "service power steering now" and "service advance track" messages were displayed. Additionally, the traction control warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 15v34000 (steering) however, the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 186,000.

The contact owns a 2010 Mercury Milan. The contact stated that after restarting the vehicle the power steering warning message had displayed. Later, while driving approximately 30 mph and making a right turn the steering wheel malfunctioned causing the vehicle to make a sharp right turn nearly causing the driver to lose control of the steering. The cause of the failure was not yet determined. The manufacturer was notified of the failure but no assistance was offered. The local dealer was not yet contacted. The failure mileage was 130,000.

The first symptom was the steering wheels failure to return to center after going around a corner. That went on for about 3 weeks before the service advance trac warning came on. The vehicle started to have a terrible noise when turning the wheel which can only be described as the sound of bones breaking. The sound is increasing louder at slow speeds. Then the advance trac system failure message came on, and the vehicle lost all power steering assist. When turning a corner the steering wheel almost gets stuck at the 2,3,4,5 positions. There was a massive Ford recall for this make and model with the exact same failed part, but for some reason Ford decided to not include my vehicle in this recall, despite it having the failure. This is a very expensive repair, and at this point in the vehicles life basically renders it a total loss. This should be remedied by Ford for all vehicles with this part.

The contact owns a 2010 Mercury Milan. The contact stated that while driving approximately 55-60 mph when the power steering failed light stating "service power steering. " the steering wheel then locked causing the contact to veer off into a ditch on the side of the road. The contact was able to stop the vehicle. The vehicle was towed to their home. The vehicle had not been taken to the dealer, diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 120,000.

The contact owns a 2010 Mercury Milan. The contact stated that at start-up and while driving at various speeds, the power steering assist fault message displayed on the instrument panel. The contact stated that excessive force was needed to steer the vehicle due to the failure. The dealer and the manufacturer were both notified of the failure and informed the contact’s husband that there were no recalls on the VIN. An independent mechanic was notified of the failure and the contact was provided an estimate for the repair. The vehicle was not repaired. The failure mileage was approximately 67,000.

The contact owns a 2011 Mercury Milan. The contact stated while starting the vehicle, the steering wheel was difficult to turn. The failure was more evident during the cold weather. The service power steering warning light was illuminated. The vehicle was not taken to the local dealer to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 260,000.

The contact owns a 2011 Mercury Milan. The contact stated that the vehicle had been experiencing power steering failure. The contact stated while reversing out of the driveway and attempting to make a turn, the vehicle lost power steering inadvertently. The messages "power steering assist fault" and "service advancetrac" were displayed. The contact stated that she was unable to steer the steering wheel. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 15v340000 (steering); however, the VIN was not included. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 101,000.

The power steering is out and the car is very hard to turn and control. The recall has been confirmed by the dealer but it appears that they cannot fix due to my VIN number not showing a recall for the power steering control module.

Power steering fault. Steering wheel locks up.

The contact owns a 2010 Mercury Milan. The contact stated that the power steering assist became inoperable. The driver was unable to turn the steering wheel. The contact stated that the steering wheel had seized. The vehicle was restarted, and the steering wheel operated as designed. The power steering assist fault and service power steering soon messages were displayed. The contact stated that the failure was related to NHTSA campaign number: 15v340000 (steering). The local dealer was contacted, and the contact was referred to the Ford warranty department for assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 38,000.

While driving the dash displayed service power steering now & advance trac. The car seemed normal until we pullled off the side of the road & turned off the ignition. Restarted & there was not any power assist & the traction control was iit up. It was extremely hard to steer so we had it towed.

Steering became hard to steer. Power steering assist failure light on and 75 years old hardly could turn wheel. Many 2010 Milan's are having same problem. I cannot afford the repair. I noticed 2011-2012 Milan's are recalled for a fix not 2010??? please help.

Periodically I would receive a a steering assist fault. Now my steering is completely out with the same warning. With the steering assist out the vehicle is very hard to steer and dangerous. There is a recall for 2010 mariner and other Ford vehicles but not the Mercury with the same system. Also the 2011 Milan has recalls for this issue but want me to pay thousands to repair my 2010 it’s the same system and parts for this issue.

The contact owns a 2010 Mercury Milan. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist. The "service power steering" message was displayed. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA hotline. The failure mileage was approximately 188,000.

The contact owns a 2011 Mercury Milan. The contact stated that while driving at an undisclosed speed, excessive force was needed to steer the vehicle. The contact stated that the power steering fault warning light was illuminated. The contact stated that the failure recurred, and the steering wheel seized. The vehicle was towed to a local dealer, where it remained awaiting the diagnostic test and repair. The VIN was not included in NHTSA campaign number: 15v340000 (steering). The manufacturer was made aware of the failure and advised to file a complaint with the NHTSA hotline. The approximate failure mileage was 150,000.

Power steering doesn't work some or all the time. Pulling over and turning the car off is no longer working to reset.

Power steering locked on me while driving.