Electric Power Assist Steering System Problems of Mercury Milan

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 30 mph, the power steering failed. The contact stated that while making a right turn the power steering assist warning light illuminated. The contact was able to safely pull over and turn off the vehicle. The contact restarted the vehicle and the power steering assist and service advanced trac warning lights were illuminated. The contact drove the vehicle back to his residence without power assist functionality. The local dealer was contacted and informed of the failure however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15v340000 (steering). The failure mileage was approximately 123,000.

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My 2010 Mercury Milan power steering fault light comes on, when it's on no power steering. So far it has happen when I turn the car on. I took it to the dealer and they informed me that the electric steering rack has to be replaced because the power steering can go out while I'm driving. I researched and found that the 2011 Mercury Milan had a recall on the above problem. Also the same exact part was used on both model years. Not sure why the 2010 was not included in this recall. Both cars were assembled at hermosillo, mexico.