Automatic Transmission Torque Converter Problems of Mercury Monterey - part 2

I was driving on PA turnpike and without warning van stopped moving. Loss power to move forward or backward. Very scary! almost struck in rear by tractor trailer. Had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. Found out that there was to be recall on my vehicle. The recall letters were due to be mailed out in the 2nd quarter of 2012 (I never received one, and I am an original owner). Ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. I am now understanding that prior vans that have had a replacement part have also failed for a second time. I am very scared about diving this van again.

See all problems of the 2004 Mercury Monterey 🔎.

2005 Mercury Monterey. Consumer states problem with vehicle transmission the consumer stated the transmission was serviced at 75,000 miles three months ago. The consumer received a letter from Ford stating the torque converter may fail due to worn gears in the converter. The letter also stated the parts were not available and he would be contacted when they became available. However, on July 10, 2012 the consumer was traveling on the interstate with the cruise control set on 68 mph, when suddenly the vehicle lost power at about 200 yards from an exit ramp. He was able to coast off the interstate to a safe place and had the vehicle towed to the dealer. After the torque converter was replaced, the technician stated the second gear in the transmission went out.

See all problems of the 2005 Mercury Monterey 🔎.

The contact owns a 2004 Mercury Monterey. The contact stated that while driving 70 mph with the cruise control engaged, there was a rapid increase in the engine rpms but the vehicle did not accelerate further. The contact disengaged the cruise control and applied pressure to the accelerator pedal. The vehicle did not accelerate when the contact applied the accelerator pedal, but there was an increase in the engine rpms. The vehicle was towed to an authorized dealer and was in the process of having the failure diagnosed. The manufacturer was notified and the contact was informed that the vehicle was included in the recall associated with NHTSA campaign id number 12v006000 (power train:automatic transmission:torque converter). The contact stated that he had never received a recall notification letter. The failure mileage was 118,000.

The contact owns 2004 Mercury Monterey. While driving approximately 30 mph, there was a sudden loss of transmission power. The contact coasted to the side of the road and the engine was turned off. Upon restarting, the vehicle resumed normally. The failure recurred three times. The vehicle was taken to an authorized dealer who stated that the torque converter would need to be replaced. There was a recall related to the defect under NHTSA campaign id number 12v006000 (power train:automatic transmission: torque converter); however the part was unavailable. The vehicle had not been repaired. The manufacturer was not notified. The approximate failure mileage was 180,000.

My van began to lose power at certain speeds, almost skipping at times. I took the van to my personal mechanic, whom investigated the issue for 4 days, and ruled out the engine, he stated that it was the transmission. A few days later, I received a recall notice from Ford informing me that the vehicle was coming under recall for the torque converter. Approximately 3 weeks ago, I took the vehicle to the Ford dealership and asked them to investigate. The dealership opened at 7 am, and when they called me at 7:29 am, they swore it was not the transmission. They claimed it was the motor and could not pin point any specific reason as to why. Then they claimed that the #6 plug was misfiring 16% of the time?? I consulted with my mechanic and he stated very clearly that if that was true, my check engine light would come on and stay on. It has not. The vehicle continues to worsen every day with the skipping or stuttering. Im now only getting 13 mpg whether in town or on the highway. I don't know whether to take it to a transmission specialist to confirm or not. Apparently, from what I have researched, Ford does not want to honor their recall, and is using the scape goat, " your vehicle is out of warranty, so you have to pay. ".

I have owned the Mercury montery for six years and have had nothing but problems. The biggest problem is a torque converter that has been replaced. Fortunately, I was traveling from north florida in 2009 when the van suddenly just stopped accelerating. . . I had to coast to the side of the interstate. . . With two other women in the car beside myself. The van had to be towed and a torque converted replaced. The second incident. . . Same thing different location. I was reimbursed for the the torque converter last year DE to a recall. . . However, now it has a major problem of not accelerating. . . . After sometimes 30 mph and 70 mph. . . . I have to let off the gas and hit it again. . . . This is continuous . . . Very frustrating. . . Very costly. . . And very dangerous issue. . That is my most important point. . . Very dangerous. . . It just stops without notice! I would like to know what can be done to fix this problem without me absorbing the cost. . . As it is very obvious . . . This is a faulty, dangerous vehicle! please . . . . Please contact me to inform me of what can be done. I have less than a year of payments on this vehicle. . . And at this point don't feel safe driving long distance or anywhere else in the van.

The contact owns a 2004 Mercury Monterey. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 12v006000 (power train: automatic transmission: torque converter). An authorized dealer was notified and stated that the necessary parts would not be available until June 2012. The contact felt that this was an unreasonable time frame for a part that could ruin the transmission to become available. The failure mileage was 120,000.

The contact owns a 2004 Mercury monetary with 70000 miles. While entering the freeway the vehicle was slow to accelerate from 0 to any speeds, which almost caused a crash. The contact also stated that the vehicle would have trouble shifting into gears. The manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12v006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. The vehicle was not repaired.

Our torque converter/transmission failed on our 2005 Monterey. My wife was driving the vehicle on route 1 in edison, NJ and it lost all gears. I called for emergency towing (it was a Saturday evening 4/21) and had it brought to a repair shop. I went to Ford's web site to see if there was a recall. I entered the VIN and no recall showed up. None. So, I proceeded to have the repair shop start to work on it on (4/23). Now I find that there is a recall (4/26) via a shady, intentionally misleading email from Ford. Ford's customer service has been evasive and not helpful. They told me that later in the year torque converters would be available for the replacement, but mine has unfortunately already failed. Furthermore, if we had known that there was a recall, we would have had it towed to a Ford dealer, not a local service shop. But their web site specifically said that no recall existed for the vehicle. We now have a vehicle 90 miles away from our home in a repair shop that is going to need major work and the van only has 68,000 miles on it. Ford has failed to help us with this. We have 5 children and this is our only family vehicle. They sold a faulty product, acknowledged it and still will not help us with it.

The contact owns a 2004 Mercury Monterey. The contact received notification of NHTSA campaign I. D. Number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to a dealer for recall repairs. The dealer did not replace the torque converter as stated in the recall, and advised the contact that the torque converter did not need to be replaced. Later, the contact was driving 60 mph when the vehicle stalled due to the transmission not providing power to the power train. The contact called the manufacturer and inquired about the incomplete recall repair. The manufacturer advised the contact that the vehicle would need to be taken back to the dealer for diagnostic testing at the contact's expense. The vehicle was not repaired. The failure mileage was 192,000.

I received a recall notice - 11s25/NHTSA recall 12v-006 in March, 2012. This recall relates is regarding a worn spline in the transmission torque converter. Ford claims parts would be in 2nd quarter of 2012. I called my dealer, and told parts will not be in until 1st week in June. Waited. Called dealer and Ford - parts now will be in the end of June. So I called [xxx] at vehicle safety hotline case # [xxx] and made complaint. Called ftc on 6/7/12 and also made complaint. Reference # [xxx]. June and then July came and went - no parts. August - I receive a letter from Ford stating the parts are in, and they want to have the "recall performed as soon as possible" called my Ford dealer the day the letter arrived- they claim they do not have the parts yet, and they would call. It is September 4. Labor day has come and gone - no fixed van. Obviously they say recall, but have no intention of fixing my vehicle. February 19, 2009 my van broke down. I needed to replace my transmission due to "electronic transmission diag no pump pressure has internal broken part need to r&I trans-axle. Found stripped pump shaft into torque. Replaced torque converter" this cost me $1829. 60. I still have the original receipt. My dealer is claiming I cannot even submit this bill to Ford for "potentially" reimbursement, (by a Ford committee of course) for this until my van is worked on - once he parts from the recall are in. I feel I have paid for this recall already, and am being totally screwed. Please advise. Thank you for you time - information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2004 Mercury Monterey. While driving approximately 25 mph, the transmission failed to operate. The vehicle was coasted to a stop and then towed to the contact's residence. Four months later, the vehicle was towed to an authorized dealer for a recall repair under NHTSA campaign id number:12v006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. The vehicle was taken back to the dealer who refused to repair the vehicle a second time. Currently the vehicle remained at the dealer without being repaired. The manufacturer was notified of the defect. The approximate failure mileage was 155,575.

On 2/24/2012 I was merging into highway traffic. The transaxles light came on and the van had difficulty shifting from what I thought was 2nd gear in to 3rd, just below 60 mph and at about 5500 rpm. I found this odd, so I eased off of the gas. Tried to accelerate again while the light was flashing and it would still not shift. After pulling off the highway at an exit. I turned off the car and restarted it. The light disappeared. I drove away with out incident. I proceeded to pick up my child and then went to fill my gas tank about 2 miles away. When I hit just over 40mph the light came on again. While filling up on gas I read about a potential recall on this particular model's torque converter, so I went immediately to my local Ford dealer. He was aware of the potential recall (even though consumers weren't informed), and reiterated something I had read about the part not being available until the 2nd quarter. We agreed that I would have my car there on Monday morning for a closer look. Monday came and the service associate called. He explained that they could not recreate my problem in a road test. He said there was an error code in the computer's memory, but the code was not related to the torque converter. From here, I guess they drained the transmission fluid and said that there was water in it. He told me that they would have to either repair my transmission (@$4000) or replace mine with a with a rebuilt one (@$3200). Mind you, the van only has less than 43,000 miles on it. I was told by an independent mechanic that the $4000 price is to scare you into being more comfortable with the $3200 price. , but that both prices sounded steep. In the end, I bought the rebuilt transmission anyway, because it had a 3 year unlimited mileage warranty that the independent mechanic could not provide. Since then I've read about a water /transmission issue that NHTSA is investigation.

Note date will not register//on Friday Feb. 03,2012 was entering I-4 here in florida. I noted that the tach went to 4000. Rpm. Started to loose power and finally pulled off road. Tried all gears and nothing worked. Called a tow truck and had towed to a Mercury dealer. They indicated that is was the torque converter. He stated that there was a recall, but not on my car. Please explain why there was not a recall?.

See all problems of the 2006 Mercury Monterey 🔎.

My van was towed to the local Ford garage where we bought 5 years ago this past Saturday. I was told today the problem is in the torque converter or transmission. I just found out there was a lawsuit brought upon Ford because of transmission related problems in 2005 Monterey's. Just a brife review shows me there are hundreds of people experiancing the same problems as I am. I also believe NHTSA investigated this problem. What bothers me the most is that I just got done paying this car off and the low mileage at the time of failure. What are my options to get relief ? should I phone the attorneys who handled the original case? can you give any other information such as others who my have also filed complaints similar to mine?.

We were driving along a main highway when suddenly, without any warning at all, it was like the vehicle slipped into neutral and would no longer move - on the highway! we had our 2 young children in the car and were fortunately able to get it to the side of the road without a safety incident. We were 50 miles from home, had to have it towed to a dealer nearly 20 minutes away. Our diagnosis on the car was that the torque convertor on the transmission failed. The dealer mentioned that he had seen this quite a bit on a few models with the same component, but when I questioned him on his comment he backtracked and said he shouldn't have said that. He told us it would take at least 3-4 days to repair and since we were far from home, we were stuck in another city with no transportation (as they wouldn't give us a loaner). Seeing our distress and knowing we were in a bad situation, he later offered to put 2 guys working on it to get it done by the end of the day. As we were in a strange town with a 4 and 6 year old (and we were on our way to celebrate the 6yo birthday), we were forced to rent a car if we didn't want to keep them in a Ford dealership for the next 6 hours. When we returned to pick up the car, the service dept did pick up the tab on the rental car. Our final bill was $1,786. 15 and a complete distrust of our Ford product. We no longer feel particularly safe in the vehicle or w/our kids in the vehicle, especially after reading all the others that had similar problems to this and beyond. However, we are not in a position to buy a new vehicle and would like Ford to take responsibility for something that seems an obvious defective design and/or manufacturing defect with their product. Peoples lives are at risk here - we are lucky we weren't hit from behind on the hwy when it suddenly lost power! lucky!! be responsible and do right by your customers Ford!.

The torque converter failed on a busy freeway. Was unable to use engine power to safely navigate to a safe stopping point. The splines on the gear in the converter stripped off removing the connection between the engine and the transmission.

2005 Mercury Monterey. Consumer states vehicle lost complete power while driving the consumer was informed the torque converter and the input shaft were a huge problem on his vehicle and the parts were inferior. A mechanic stated, the part was made of aluminum which could not withstand the pressure in which it was loaded.

My 2005 Mercury Monterey will 66,765 miles on it will not engage the transmission. You can put it in forward, reverse, or any other gear and it does not have the normal feel that any engagement happened. And when you let off the brake it does not move and when you give it some gas it does not move. It does not matter which gear it is in either. The car made it home with out any notice of the problem but the next day when I wanted to back out of the garage the transmission is totally gone. From research I know I'm going to hear that the torque converter output shaft splines are stripped causing a sudden loss of power to the drive-train.

Vehicle is stuttering, does not accelerate properly. Stalls. Received recall notice torque converter recall notice 3 months ago called Ford the parts are not in for repair. Parts still not available. Check engine light came -took it to 3 shops including local Ford dealership $1500 later not fixed. ???? help!!!! unemployed in ohio.

The contact owns a 2005 Mercury Monterey. The contact stated while driving 35 mph the vehicle suddenly decelerated until it came to a halt without any warning. The contact was unable to drive the vehicle or shift gears. The vehicle was towed to the dealer who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was made aware of the failure but did not offered any assistance. The vehicle was not repaired. The failure and current mileage was 60,000.

Vehicle stopped for a traffic light. When a drive away was attempted the vehicle would not move in any gear. Engine operated normally. There were absolutely no warning signs. Vehicle was transported to a Ford service garage. The diagnosis was a failed torque converter.

The contact owns a 2005 Mercury Monterey. The contact was driving approximately 25 mph when the vehicle suddenly accelerated, the contact depressed the brakes but the vehicle would not respond. After utilizing the parking brake, the vehicle stalled. The vehicle was towed to the dealer for diagnostics. The technician stated that water had entered the wiring of the computer system and caused the failure. The technician dried the wiring but the failure recurred. The vehicle was towed to the dealer again, where the technicians replaced the computer but the contact continued to experience the failure. There was also a failure with the rear passenger side sliding door, which would sporadically open with the vehicle parked and the key removed from the ignition. In addition, the fuel level gauge displayed an inaccurate amount of fuel and all of the instrument panel lights were illuminated. The vehicle was not repaired. The approximate failure mileage was 17,000. Kmj updated 5/11/12 the consumer stated the computer also was wet and caused system failure in February 2010. It was replaced then. Last brakes twice. March 12, 2012 vehicle would not reverse and raced in neutral, torque converter failed. Handicap lift failed. Updated 06/14/2012.

While leaving a parking lot the vehicle came to a stop without any warning. The engine was running but the vehicle would not move in any gear. The local dealer towed in the van and had to replace the torque convertor. Ford motor company did not contact me and warn me that they were aware of this problem. This is a dangerous defect and all owners of this vehicle need to be warned before someone is killed.

Transmission failed at 101,000 miles on 2004 Mercury Monterey Mini-van. The transmission failed with no prior warning or occurances - all fluids and filters have been changed every 30,000 miles since van was purchased at 40. 000 miles on odometer. This susequent failure included the vehilces immobility/loss of power to transmission even when in gear. This failure requires that the transmission be completely rebuilt at a expense of $2500 - assumed that the cause of failure is due to excessive metal in fluid from failure of torque converter.

On 7/25/11 I was on my way to work and without any problems, my 2004 Mercury Monterey just wouldn't go into gear. I had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.

The contact owns a 2004 Mercury Monterey. The contact stated that while driving 30 mph, the transmission malfunctioned. The contact stated that although he attempted to shift gears, the transmission failed to engage. The vehicle was towed to an authorized dealer, who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 85,890 and the current mileage was 86,150.

Was driving vehicle on u. S. 10 in michigan on Saturday July 2, at 77mph. Pulled into left lane to pass slower traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. Coasted safely to the shoulder & called a tow truck. Vehicle was serviced at krapohl Ford in mt. Pleasant, mi. Dealer informed me that the torque converter splines had worn off. Repair including dropping trans, flushing valve body, flushing cooler lines, replacement of screen & several gaskets & seals cost $1682. Torque converter splines should never wear off under normal use - makes me think that component was not properly heat treated. Vehicle had 78,077 miles at time of failure. Has been maintained regularly at recommended intervals at selling dealer (starr Lincoln Mercury, southfield, mi).

As per your website defect investigation's. My 2005 Mercury Monterey I was driving on the freeway at 65 mph and all of a sudden the engine rpm rose up rapidly. I at first thought there was a problem with the cruise control. But no it was the transmission. As your investigation shows it was a sripped output shaft and the torque converter. I am having it repaired today. I would like to know if Ford is doing anything about this problem ??? my vehicle has only 69,000 miles on it. I am the original owner. Thank you.

I have a 2005 Mercury Monterey with over 100k miles. Last year I had to have the transmission replaced. Bought new in 2005 from greensboro nc gate city Lincoln Mercury dealership which is now closed. Now I have problems with van surging forward and cutting off. Will not change gears right. It jerks when the problem happens. Loud noise comes from the engine compartment after van is started up as well van will cutoff while on the road but will restart. No codes are showing. Not sure what is happening. So far no problem has been found. Is it the torque converter, the transmission? I need help!.

We are the owners of a 2004 Mercury Monterey with just over 64,000 miles on it. I was shocked when my wife called me on the evening of June 3rd, 2011 and told me that she had gotten into the van, started it and tried to go in reverse and the van wouldn't move. She then put it into "drive" and it seemed to work fine for a few minutes and then it made an awful clunking sound a few times and lost power as she was driving near our home heading toward the freeway. I immediately knew it was a problem with the components of the transmission. Thankfully no one was injured as she was travelling at slow speeds on surface streets just before making it onto the freeway. It scares me to think what could have happened had the problem not occured until 5 minutes later when she would have been travelling at 60 mph on the freeway. Prior to the incident, there were no other signs that the transmission was having problems, no slipping or missing gears. It had always driven very smoothly. I got online and found that there were many stories like mine with the 2004-5 Mercury Monterey/Ford freestar. I'll be having my van towed to our mechanic on Monday, June 5th so I can find out the extent of the damage and cost. I won't be surprised when they tell me it is the torque converter from what I have been reading from others with my same Mini-van. The van currently won't shift into reverse, idle's horribly and barely shifts into drive.

Transaxle warning light came on. Has mechanic check codes "torque converter locked up. " van is in the transmission shop now because it is not safe to drive. I see a class action lawsuit is already filed about this issue but I don't see any resolution of it as of yet. . Read more...

The torque converter went out on my 2005 Mercury Monterey van. This happened after reporting transmission issues to both hastings Ford and whitaker Lincoln Mercury several times since 8/22/2005, which was the purchase date of my van. When the torque converter went out, I was driving approximately 40 mph. Without warning, the van lost power and it seemed like I was driving in neutral. The van would not move in drive or reverse. I had to coast to the shoulder where a couple of guys then had to push the van so that it was out of harms way. After having the van towed to hastings Ford and doing a little research, I'm now finding that many other 2005 Mercury Monterey vans have experienced the same problem as my van. It was interesting and a little odd to me that the mechanic was able to diagnose the problem without having to take anything apart. This to me now indicates that Ford is well aware of the problem. I find it very disappointing that hastings Ford did not mention any of this to me before they started servicing the van. My main complaint is that I do not feel that I should have to pay for fixing this problem since I have reported and documented transmission problems several times, many of which were well within the warranty period. My other complaint is that Ford seems to be doing nothing about this potentially very dangerous problem. It was a very unsafe situation that I was in when I totally lost power. I was on a slight incline when my problem happened. I was fortunate to have enough power to coast close enough to the shoulder of the road. I hate to think if I was going highway speeds and I needed to get over multiple lanes to a shoulder or a safe part of the road.

I recently purchased a 2005 Mercury montery Mini-van with 45,000 miles. It now has 47500 miles and I have been told it needs a torque converter to repair the transmission. I was driving at approx 35 miles per hour when the van completely lost forward motion. The engine was running, there wasn't any noise, service lights or fluid leakage. The car simply had no gears. We had no prior warning, the car had never had any hesitation, jerking or any signs of distress. Thankfully we had just pulled off the interstate. We pulled off the road into a parking lot where we coasted to a stop.

I was driving vehicle (van) on a busy road and the rpm gage suddenly surged but the vehicle lost all power. I had to coast the van to the side of the road. I turned off the van and restarted it. The van would not engage in drive or reverse. I could not move the van and called for a tow truck. The van had been working perfectly. No loud noises or any difficulty shifting during or prior to the transmission failure. The transmission had to be replaced with a power train, and new torque converter by aamco for $3,008. 52 I understand a complaint is already under investigation action #ea09019 there was not any fluid leaking all the damage was internal.