Roof And Pillar Problems of Mercury Mountaineer

The paint on the roof of my 2005 Mountaineer is cracking and flaking off in chunks. When I noticed, it was 3 weeks out of warranty. Ford admitted it was defective paint, but will only repaint the roof. This would be fine, but the cost will be $980 and they want me to pay $200 of it. While this may not seem like a bad deal, the point is that the vehicle was barely out of warranty, I paid for an extended warranty (does not cover paint), the paint was defective on Ford's part, and this problem did not just happen within the three weeks after the warranty expired. It was a pre-existing problem, but since I'm short, I did not notice the roof of my vehicle. What happens when the rest of the paint flakes off? Ford said it would handle that if it happens. So, I guess I just keep paying for a defective paint job out of my own pocket because Ford will not correct its mistakes. Keep in mind, this vehicle is only 3 years old and is stored in a garage both at home and at work. This is ridiculous and very poor customer support!.

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To this date the following problems are present: gas gauge sticks, air bag warning light comes on and off, driver's side door rattles and knocks, driver's side window taps, driver's side window grinds while moving up and down, clock and radio do not light up or work when start vehicle, sun roof rattles and knocks, wind gets caught between roof and headliner which creates a loud vibration, the passenger side window also rattles and knocks, there is a loud rhythmic chirp toward rear of vehicle, heating and cooling controls squeal when turning on or switching vent settings, driver's seat feels rough when moving on seat track, the 3rd steering wheel still has defect under the leather which protrudes, driver's side leather seat was damaged after being at the dealership, 2nd row middle seat is almost impossible to lock in folded position, front windshield wiper control does not stay within setting, the vehicle vibrates and the steering wheel shakes when turning the wheel at a slow speed, the third row cup holder on the driver's side does not stay down in the fitting, there is a strong exhaust smell in the cabin when engine is in hard acceleration, engine starts to stall while driving. Steering wheel was defective by being malformed causing the airbag to be ineffective. The second steering wheel was also ill fitted causing sharp protruding parts on the steering wheel. The dealership has had to repair or replace the following: body work to defective paint on roof, front hood, and driver's side fender. The dealership damaged paint in two areas and only provided touch up paint. Replaced noisy rear windshield wiper motor, rear hatch glass because defrost would not work, rear hatch hinges, driver's side seat track. Suspension problems with vibration and pitching. Vehicle lurches forward upon acceleration.

See all problems of the 2003 Mercury Mountaineer 🔎.