Wrecker And Wheel Lift Devices Problems of Tesla Model X

The eye bolt the 2016 Tesla Model X that is use to load a Tesla on to a tow truck is defective. The loading manual is wrong as well. 08/24/2018 around 10 am mountain time in utah. The location was at service king in salt lake city, utah. Vehicle VIN # [xxx] 2016 Model X. The eye bolt used to load the vehicle on to a wrecker for transport is defective. The loading manual does not illustrate a safe method to load vehicle using this eye bolt. I was loading the vehicle via the instructions of the Tesla Model X manual and as soon as I got the vehicle to the spot to put a chalk behind wheel, the bolt broke and the vehicle came off the deck and almost ran over a kid working in the body shop. I got slightly injured trying to stop vehicle from hitting the wall. The body shop refuses to report this safety issue to Tesla. When I tried to report this to Tesla I was hung up on 2 times. When I tried to contact Teslas corporate office I got redirected back to the salt lake city service department 2 times where I got hung up on 2 time again. This a major safety issue that can and will cause a loss of life or serious injury. But yet Tesla has customer service personnel acting like this is a game. I was supposed to be contacted be a Tesla regional rep and never was. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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