Electrical Jack Problems of Toyota Avalon

Vehicle was stationary in parking lot. While changing a flat tire, the jack collapsed. That allowed the vehicle to fall to the ground.

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Complaint: sun glare reflection coming from dashboard, safety issue, similar to NHTSA 10523373, 10519566, 10514871. On 04/01/13, james fewel Toyota national hq, documented my dash glare issue under file #1304012961: on 3-16-2013, we purchased a 2013 Avalon from coggin Toyota jacksonville. It has FL legal window tinting. The dash's chrome trim causes a glare issue on a sunny day, causing bright glare due to the amount of dashboard trim that is silver/chrome. It is a safety issue when there is so much glare coming from the dash area. What is Toyota's recommendation is to rectify the issue? on 05/21/13, lee bay, service director, Toyota avenues, responded: mr. Carey, I forwarded your pictures to our tech dept as well as submitted a product quality case. Response back from manufacturer has been that there is nothing that can be changed at this time to keep the glare coming off of the chrome trim panels. The ref for the dealer product report is case # 3346465 if you wish to call the cust spt center to update your case. Thank you, lee bay, Toyota avenues 904-470-3727. On 05/22/2013 renee toussaint at Toyota hq responded: mr. Carey, we are sorry for the concerns this condition has caused and have forwarded your email to a case manager here in our dept. The case manager will contact you via phone before the end of business, may 23, 2013. We have documented your email at our national hq under file #1305221628. On 05/23/2013 received a call from Toyota case manager jeffery_moore@Toyota. Com, so I sent him pictures showing the glare issue. There was never any further communication from Toyota hq on it. Bottom line: Toyota needs to come up with a fix to this safety issue, replacing all this glossy chrome with something non-reflective. Putting chrome in the dash area was a poor design. My wife often feels sick, due to the way this glare hurts her eyes. Thank you.

The contact owns a 2007 Toyota Avalon. The contact stated that while attempting to change a flat tire, the factory jack did not raise the car high enough to install or remove the tire and failed. The factory jack was labeled as having a lifting capacity of 2,200 lbs however, the vehicle weighed approximately 4,000 pounds. The contact determined that situation to be a very serious safety issue. The vehicle was not taken to the dealer nor was the manufacturer made aware of the failure. The factory jack was not replaced. The failure and current mileage was 62,000.

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