Paint Problems of Toyota Highlander

I purchased a new Toyota Highlander from massey Toyota in kinston, nc in may of 2018. On August 11, 2018, the rear hatch glass spontaneously exploded and fell out of the car while it was sitting untouched in the driveway of the owners home. The weather was clear and warm. Toyota initially refused to cover this under the Toyota new car warranty, however finally they agreed to cover the window. A few days later my wife started noticing a squeak and rubbing noise coming from the back hatch when the car was was warm from the sun. After taking the car back numerous times to the dealer. The Toyota service department discovered that the back hatch/back door was rubbing near the spoiler area of the hing, at such a force to cause paint to come off the area. The service manager agreed that this was a manufacturer defect and that Toyota was required to cover this new car defect. However, after having the car for 2 weeks Toyota refused to cover the manufacture defect. In conclusion, the 2018 Toyota Highlander model has a defect that results in the back rear door & spoiler to rub and results in the back hatch glass breaking and even further damage to the paint and body of the vehicle. Toyota has shown a they can not be trusted to fulfill their obligation to new car customers.

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I noticed in November 2016 that the paint on my 2011 Toyota roof was peeling off. I took it to a trusted body shop and the owner advised my to take it to the dealership as it appeared to be a manufacturer defect. I did as he suggested and I was subjected to months of unresponsive behavior before I was finally told my car was beyond the 3year warranty therefore not their problem in October of 2017. Since this time, the paint failure has progressed to include nearly every panel on my vehicle. I have also learned that Toyota is recalling blizzard pearl vehicles due to this exact problem but my VIN in not included. I feel this needs to be remedied immediately as this manufacturer defect greatly impacts the value of my investment. **I am unable to attach more than one picture to my complaint. However, I have multiple photos and some damage is impossible to successfully document bubbling paint.

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