Tailgate Problems of Toyota Highlander

Tl the contact owns a 2019 Toyota Highlander. When the contact opened the tailgate, all of the other doors unlocked. The contact did not feel safe. The vehicle was driven to malloy Toyota (400 weems ln, winchester, va 22601, (540) 678-1791) to be diagnosed, but the test only acknowledged that the driver's door unlocked and not the other doors. The vehicle was not repaired. The manufacturer was made aware of the failure and scheduled an appointment at malloy Toyota; however, the dealer still could not replicate the failure. The failure mileage was 4,800.

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Tl the contact owns a 2015 Toyota Highlander. The contact stated that the tailgate failed to open without warning. The vehicle was taken to the truck farm of easley (4296 calhoun memorial hwy, easley, SC 29640, (864) 220-1811), but the cause of the failure was undetermined. The vehicle was not repaired. The dealer referred the contact to a Toyota dealer. The local dealer was not contacted. The manufacturer was contacted and provided case number: 1810172395. The contact was referred to NHTSA. The failure mileage was 71,933.

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Rear tailgate no longer works. Started not closing off and on in Jan. 2015. Finally stopped working all together in August 2015. Took to my local dealership to see why it was not working they diagnosed it as a broken motor. I would be responsible for the cost to fix it. Since it is now out of warranty. Contacted the Toyota corporation they went over my complaint and said they would not cover it under warranty even though there is a Toyota service bulletin on it in 2012 and many class action law suits filed on it.

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The tailgate hatch was unable to open by electronic push bottom or manually. Seeing the Toyota dealership the cause was a faulty engineering design to the tailgate bytoyota. The hinge mechanics to open the rear hatch due to the weight of the door and use cause aligment issues and therefore, the gate or window cannot open properly. To fix properly a new door and hinge system were put on with no guarantees that it won't happen again. A very expensive fix by the owner. Looking into this problem many consumers with this Highlander have experienced the same problem. Toyota has reengineered its newer models to correct the problem. In an emergency to get people out of the 3rd row seat with the door stuck is a safety issue. Toyota should have a recall to fix the problem as well as reimburse the owners who have had to deal with these out of pocket expenses.

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