Horn Problems of Volkswagen Passat

The contact owns a 2011 Volkswagen cc. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed with clock spring failure. The dealer informed the contact that the clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with NHTSA. The failure mileage was approximately 165,000.

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The contact owns a 2013 Volkswagen Passat. The contact stated the that while the vehicle was idling, there was an abnormal clicking sound detected. The contact stated that the air bag warning light illuminated and the horn became inoperable. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but no additional assistance was provided. The failure mileage was 236,000. The VIN was not available.

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The contact owns a 2015 Volkswagen Passat. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced; however, the clockspring part was on back order. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer informed the contact that an eta for parts was not available. The failure mileage was approximately 167,000.

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