Electrical System Problems of Cadillac Escalade - part 1

While driving in a heavy rainstorm on October 15, 2026, the vehicle hydroplaned and every brake warning light came on at once, and the dashboard displayed a message that the brake system had failed and the brakes did not work. I believed I had no brakes while crossing a river bridge and thought I was going to die. The brakes actually worked and I got home, but a vehicle should never tell a driver its brakes have failed when they have not, especially in an emergency. All brake warning lights stayed on after I parked. The vehicle has not yet been inspected for this failure.

See all problems of the 2021 Cadillac Escalade 🔎.

Normal routine engine maintenance - suddenly the vehicle died with engine alerts of engine failure, transmission failure, low oil pressure, low 12v battery detected. Car stalled exiting highway normal driving conditions, would not start, electrical system malfunctioning warning signs and alert code immediately popped up in email, phone and onboard display for these issues, and I received an email from my onstar system for code p0016 which seems is affiliated with the following from a major recall notice: p0016 is a critical code indicating a major internal engine defect covered by a safety recall (n252494000), often requiring engine replacementproduct safety recall l87 engine loss of propulsion (related field action: see special coverage n252494003) gm program #: n252494000 NHTSA: 25v274 date issued: 2025-04-24.

See all problems of the 2022 Cadillac Escalade 🔎.

I purchased a new 2026 Cadillac Escalade equipped with the 6. 2l v8 engine and took delivery on xxx. At approximately 9,700 miles, the vehicle developed an engine-related problem and the check engine light illuminated. I brought the vehicle to Cadillac of norwood in [xxx] on xxx during diagnosis, the dealership identified metal contamination in the engine oil. I was advised that, because metal was found in the oil, further internal diagnosis was stopped and the engine would need to be replaced. The dealership subsequently ordered a complete replacement engine. As of xxx, the vehicle remains at the dealership awaiting the replacement engine and has been out of service continuously since September 16. This is particularly concerning because the vehicle is approximately six months old and has fewer than 10,000 miles. An internal engine failure resulting in metal circulating in the oil at such low mileage raises concerns about premature engine failure and the possibility of loss of engine power if a similar failure occurs while the vehicle is being driven. Prior to this failure, I had also noticed an abnormal ticking noise from the engine. The vehicle has required multiple dealership visits since purchase for other concerns. I am submitting this complaint so NHTSA has a record of the premature engine failure and replacement on this 2026 Cadillac Escalade. I believe this should be evaluated for potential similarity to other reported 6. 2l v8 engine failures in gm full-size suvs and trucks. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2015 Cadillac Escalade 6. 2l v8 with active fuel management has had repeated lifter/valvetrain failures. On 10/2/2025 at approximately 109,536 miles, an independent repair shop confirmed a failed lifter on cylinder 3. The driver-side cylinder head was removed and all eight lifters on that bank were replaced along with a pushrod. On 9/9/2026 at approximately 116,689 miles, only about 7,153 miles later, the vehicle again developed severe shaking while driving. A different independent repair shop documented diagnostic code p0300, cylinder 1 low compression and misfiring, and noted that the lifters on that side had recently been replaced. Additional lifter-related parts, including lifters, a pushrod, guide and vlom plate, were replaced. The shaking and misfire occurred while the vehicle was being driven, which concerned me because a sudden engine misfire or loss of normal engine performance could reduce power and affect safe control of the vehicle in traffic. Both failures were confirmed and repaired by independent automotive repair facilities. After the most recent repair, I returned the vehicle to the mechanic because it still felt different and had some vibration. The mechanic stated that the engine currently checks out, but I can still feel vibration that was not present before these problems. I do not know whether the removed failed lifter components are still available for inspection, but I have repair invoices documenting both failures and repairs. To my knowledge, the lifter failures themselves have not been inspected by general motors, police, or an insurance representative. The second failure was documented with code p0300, low compression and a cylinder 1 misfire. I do not know whether the check-engine warning lamp was illuminated at the exact time the symptoms first began.

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On [xxx], at approximately 15,200 miles, my 2025 Cadillac Escalade v developed multiple warnings while I was driving at highway speed. These included reduced acceleration, speed limited to 62 mph, service power steering, service traction control, rear axle system off, and unavailable forward-collision and adaptive-cruise functions. At one point, the speedometer displayed 0 mph while I was still traveling over 60 mph. The vehicle ultimately stopped in the roadway and required towing back to crestmont Cadillac in beachwood, ohio. Becoming disabled in traffic and losing a reliable speed indication created a safety risk. I picked up the vehicle from crestmont the previous day after approximately a week at the dealership. I was told no battery issues had been found. There had been earlier visits for electrical/network and reduced-power problems. An August 8–12, 2026 repair order documented can bus 2 communications dropping out. The dealer removed a gps tracking device during that visit, but electrical and drivability problems subsequently recurred. I documented a recurrence to the dealer in an August 20 email. I have notified crestmont in writing about the [xxx] incident. The vehicle is now at the dealership for further investigation. The cause of the latest breakdown has not been determined. I have retained original video, dashboard screenshots, a prior repair order, and dealer correspondence. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2025 Cadillac Escalade 🔎.

Engine failure and replaced. Received vehicle back and placed under 2k miles on the new engine and 3 times now it has shut off while in motion and required a restart.

Vehicle issues / defects 1. Damaged passenger entertainment screen at delivery the passenger-side entertainment screen was damaged when the truck was delivered. The damage was present from the time the vehicle was received and was not caused by the owner. 2. Engine failure at approximately 7,000 miles the vehicle suffered a complete engine failure at approximately 7,000 miles. Given the extremely low mileage, this represents a significant mechanical failure very early in the vehicle’s service life. These issues should be documented as part of the vehicle’s warranty and service history, including all repair orders, photographs, dates the vehicle was unavailable for use, and communications with the dealer/manufacturer.

My 2024 Cadillac Escalade had the 6. 2 v8 engine recall done in 6/25. I’ve put less than 8k miles on it since and just rolled 32400 miles total. While driving with my family in the car on 8/30 on the highway, it lost all power and just shut off while driving highway speeds. I was able to safely stop but very dangerous. Vehicle would not restart and had to be towed to dealer.

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On 8/25/2026, my 2024 Cadillac Escalade with the 6. 2l v8 suffered a sudden loss of propulsion at approximately 49,754 miles. While my husband was driving and preparing to enter the highway, the vehicle went into neutral and lost propulsion. He heard a loud banging noise, the low-oil warning illuminated, and the check-engine light began flashing. I later looked in the Cadillac app and saw code p0016. The engine then completely seized. The vehicle was towed to sewell Cadillac. The dealer documented that the engine would not crank or turn manually, found metal/debris in the oil and internal bearing/rod damage, and replaced the complete engine. We picked up the Escalade on 8/29/2026 at approximately 49,779 miles. After only 127 miles, at approximately 49,906 miles, I experienced another loss of propulsion while driving. The vehicle unexpectedly went into neutral and shut off. I was able to restart it and safely move it, but it shut off again. There were no warning lights after restarting. The vehicle was towed back to the dealership. On the second repair order, the dealer documented the complaint as “vehicle turned off and went to neutral. ” they found code u3000, documented “ecm software out of date” and “ecm software malfunction,” and reprogrammed the ecm using gm’s sps system. The repair order identifies this as a “repeat repair” related to the prior engine replacement. As far as I know, my VIN was not included in the applicable 6. 2l engine recall, and I was not informed by the dealership about the known 6. 2l engine issue. I am reporting this because the vehicle has experienced two sudden loss-of-propulsion events in less than 50,000 miles, including one only 127 miles after complete engine replacement. I am concerned this vehicle is unsafe to drive.

Currently receiving it's 4th engine (it has shut down on me while driving down the road, twice) onstar module has been replaced, radiator has been replaced (I think twice), sway bar has been replaced, front suspension problems multiple times (I don't remember all of them), coolant leak, for some reason eats up front tires in about 10k miles and nobody can explain why (discount tire says they have never seen anything like it), flashes error codes on me constantly. This has all been going on since I bought the car in October of 2022. I keep taking it in and they "fix" it and then send me on my way only for me to end up right back where we started.

Second screen in my 2025 Cadillac Escalade burned my daughter at 158 degrees.

The vehicle randomly stalls and shuts down. This can happen while pulling out in traffic. It has happened 5 times or more.

P0306 misfire. Flashing check engine light. Ive replaced all spark plugs. Ive replaced the ignition coil. Still has not fixed problem. While doing research on how to replace fuel injectors came across an article stating special coverage n102291660 for fuel injectors extending the warranty to 10 years, 150,000 miles but this is not showing for my VIN. My vehicle has the 6. 2l engine so im not sure what this is covered for some but not others when this is a known problem. I bought this vehicle a year ago because my wife and I took in custody of our 3 nieces all under age 2 thinking this would be a reliable vehicle. Id like to understand why my vehicle os not covered for this known issue, but others Cadillac esvs are.

See all problems of the 2017 Cadillac Escalade 🔎.

The instrument cluster reset, flashes and the turn signals will stop working while the system is cycling or restting, whilw changing lanes or in a middle of a turn.

See all problems of the 2018 Cadillac Escalade 🔎.

We were driving on an interstate in indiana and the car jerked and then automatically went into neutral. We couldn’t accelerate or put the car back into drive. We had to get over 2 lanes and onto the shoulder. We were able to put the car in park once on the shoulder but the car would not turn on or off. We couldn’t do anything. All electronics were still running but the engine was not running. The emergency break went on as well. The car sat on the side of the road for 3 hours with the electronics going while waiting for a tow which then wore out the battery. Because the car switched on the emergency break, the towing company had a difficult time getting it up on the tow truck. There were no warning lights going off. We were going 75mph on a highway with my children in the car! scariest thing ever. I can only imagine what could have happened. We were so lucky to not be hit on the highway trying to change lanes and not being able to accelerate. Then we had to sit on the side of a highway for 3 hours in 95 degree weather and we were 2. 5 hours from home! after 3 hours, a tow truck finally showed up. My family had to take a taxi to the nearest dealership because the tow truck would not take us. After 4 days, the dealership finally ran the diagnostic test and said the engine had seized up and we need a new engine which is on backorder. That dealership is 2. 5 hours from home, so we then had to pay for another tow truck to get my vehicle back up to home so the local dealership could work on it. It has been one week since this incident happened and we have no idea how long the repairs will take but it’s my understanding that they are just replacing the faulty engine with another faulty engine because gm has no fix for this engine failure issue so it will happen again!!!.

See all problems of the 2023 Cadillac Escalade 🔎.

At 9,000 miles the engine on my 2026 Cadillac Escalade esv started knocking and the dealership replaced it. They did not provide a loaner or a rental vehicle for the time the vehicle was at the shop. After the replacement, the new engine sounds the same and will probably needs replacing as well. After the fix I started getting electrical issues my rear right signal and taillight started acting up. Sometimes the rear signal doesn't work and another times the rear right taillight would stay on after turning the vehicle off and locking it.

I am filing a safety complaint regarding my 2025 Cadillac Escalade, which experienced a catastrophic engine failure while being driven on a public roadway with approximately 13,000 miles on the vehicle. While traveling from [xxx] to [xxx] , the vehicle suddenly lost power while in motion. A warning message appeared stating “press to start again. ” the engine shut off completely while driving, causing an immediate loss of propulsion. The vehicle went into neutral, and I was forced to maneuver to the side of the road to avoid a potentially dangerous situation. Once stopped, the vehicle would not restart. Multiple attempts were made using both the push-button ignition and key fob remote start, but the vehicle remained inoperable. The vehicle was towed and later diagnosed as requiring a complete engine replacement despite being less than one year old. I believe this is a serious safety defect because the vehicle lost power without warning while being driven. Had this occurred in heavier traffic, while crossing an intersection, merging, or traveling at higher speeds, it could have resulted in a serious accident, injury, or death. This was not the first major issue with this vehicle. Within weeks of taking delivery, multiple components required repair or replacement, including: • complete replacement of the camera system due to defective cameras • replacement of a defective lighting component • transmission failure concerns • cylinder #2 misfire issues the repeated failures of major vehicle systems, culminating in a complete engine failure and loss of propulsion while driving, raise serious concerns about the safety and reliability of this vehicle. Additionally, after the engine failure, the vehicle could not be placed into neutral and had to be dragged onto a tow truck, causing damage to the tires and raising concerns about emergency roadside recovery procedures. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Purchased a 2020 Cadillac Escalade suburban about three months ago from GMC dealership at 8155 interstate 35, san antonio, texas 78224. This vehicle had about 50,000 miles when we bought it. We were not driving the Escalade everyday, we use it occasionally and about a month after we purchased it the battery went dead. Before the battery went completely dead we were on the road one day and we rolled down the window and it would not roll back up, then the back window popped open and it would not shut back down. GMC dealership we bought it from came to our home and used a charger to recharge the battery. We took it to the dealership service department and dealership determined it was a bad battery, they gave us a new battery. On may 4, we attempted to use the Escalade and once more the battery was dead. Service person from GMC dealership came back to our home to charge the new battery but it would not start at all this time. We no longer feel safe driving this vehicle and want to turn it back in as a lemon and get our money back.

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We were on our way home from charlotte nc where the SUV sat for a week while we were on vacation. Less than an hour of traveling home we smelled something burning so my husband pulled over, turns the SUV off, and we looked on the outside at the tires. We didn’t see anything no smoke, no flat tires, so we look back in the SUV and there was smoke all inside. We opened my passenger door and the smoke was coming from the door column that houses the seat belt. We had water in a cooler so he poured some on the area and I called 911. While waiting on the fire department the SUV was still smoking but he couldn’t get the column cover off to see where it was coming from. Then fire starts flaming up through the melting plastic column so he took more water and poured it on the fire and smothered it with a towel until it went out. The fire department came pulled the seat belt column off and cut the wires and taped them up, then checked the voltage to make sure it was safe for us to drive home since it was only about 15 minutes away and told us not to park it the garage or close to the house so we went straight home and didn’t drive it anymore. Damage is to the seat belt, seat belt column and the electrical harness that goes under the seat. The SUV was towed from our house to the dealership vann york in high point nc. They have looked at the damage and advised the insurance company who is not covering the cause of the fire only the damage to the other parts. No alterations have been made to the SUV. I would appreciate your help in this matter. Holly grove fire department can provide their details as well if needed they are located in lexington nc. Luckily we were able to get out of the SUV before the fire got worse and I would have been stuck because my grandsons car seat is in the next row behind me.

The contact owns a 2024 Cadillac Escalade. The contact stated that while driving 45 mph, the vehicle vibrated and the engine shut off. The dealer was contacted by phone and made aware of the failure. The vehicle was taken to the dealer, but the failure was not duplicated. The failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with starter failure. The contact was informed that the starter needed to be replaced. The vehicle was repaired but the failure reoccurred. The contact stated that the failure was a persistent failure. The vehicle was taken to the dealer; however, the failure was not duplicated. The failure mileage was approximately 20,000.

Transmission shifts to neutral on the highway with speed of 65 on the left most lane with no shoulder parking available. Huge safety hazard. Also happened when stopping at the stop sign when taking it to safe location. Transmission failing.

The contact owns a 2025 Cadillac Escalade. The contact stated that while driving approximately 5 mph, attempting to make a left turn in the snow, the vehicle prompted them to activate the skid protection mode. After activating the skid protection mode, the vehicle began to lose power and shut down. The contact placed the vehicle in neutral and coasted to the side of the road. The contact waited before restarting the vehicle and continued to drive. While driving, the contact noticed the speedometer showed 120 mph; however, they were only going about 30 mph—the warning for transmission failure and other lights illuminated. The vehicle was taken to the dealer, who diagnosed the issue as the computer disconnecting due to the weather. The dealer had reported the issue to the manufacturer in an attempt to prevent the failure from occurring again. The manufacturer was not made aware of the issue. The failure mileage was approximately 21,952.

Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from motor werks Cadillac in [xxx] . It was very expensive. The car has under 33k miles on it, off memory. I informed the dealer I would be taking the car on a family vacation road trip from [xxx] to [xxx] (for spring break), and requested they perform any necessary preventative service on it to ensure it was in perfect shape to make the trip. They performed the service (basic air filter change etc) and returned the car to me two days before I packed my family [xxx] and [xxx] daughters and wife) into the car and began the journey. After driving less than three hours, the engine completely and suddenly died, without warning, while we were traveling at 75 miles an hour on the highway in the left lane in the middle of rural [xxx] . At the same time all of the electronics in the vehicle died as well. It was an extremely dangerous situation because the road is heavily trafficked by semi trucks, which I was barely able to avoid as I attempted to coast across all the lanes of traffic to get onto the shoulder of the road on the right hand side. Because the car was without propulsion, I was not able to get fully onto the shoulder, but mostly. This left the car in a precarious position because the semi's that we're driving by could easily have hit the car had they not been careful and veered slightly to the left. We easily could have been killed. There's more to the story, like the dealer telling me Cadillac is aware that catastrophic engine failure at highway speeds is a known issue impacting Escalades around the country, and including significant mental trauma that my children experienced by being stranded on the side of the road for several hours in the dark in a car that had no engine, no electronics and no heat. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2022 Cadillac Escalade sports platinum has shut down several times while I'm driving, and recently it started shifting into neutral on its own. I have three kids, and my whole family was in the car when this happened. Once, it shut down and shifted to neutral as I was crossing a busy street at night. I was really scared that someone might hit us because it was hard to see. I will take the SUV to the dealer for an engine inspection because of a recall. This problem is very frightening and could put lives at risk.

Engine lost power on steep grade hill with kids in the car on our way to tahoe putting us all at risk.

My vehicles passenger seat is laid back and the button to bring seat back up is not functioning. The passenger side window will not roll up or down, the sensor on the side view mirror is not working. The automatic power running board is not working on passenger side. The tire monitor is not working.

See all problems of the 2019 Cadillac Escalade 🔎.

On February 12, 2026, while driving my 2026 Cadillac Escalade from corpus christi to portland, texas, I encountered a severe safety issue. While driving on the bridge, the engine started making a loud knocking noise and then abruptly stopped working, causing the vehicle to turn off in the middle of traffic. I have only had my vehicle for a total of 55 days, and the mileage on my vehicle is 2,455 miles. This incident highlights a critical motor failure that poses a significant safety risk.

On 12/18/2025 at approximately 73,097 miles, while driving on I-75 near wildwood, florida at about 75 mph, the vehicle experienced a sudden powertrain failure. The engine became seized/locked, the vehicle progressively lost power, and there were abnormal/loud mechanical noises. I was able to avoid a crash, but the event created a safety risk due to loss of propulsion at interstate speed. No accident occurred. The vehicle later received an engine replacement at plaza Cadillac (leesburg, FL). Dealer paperwork indicates completion on 01/07/2026, and the vehicle was returned to me on 02/02/2026. After the engine replacement, the vehicle displays safety-related warnings including: “service transmission now – unable to shift soon” “service electric parking brake” because of these warnings, I am not driving the vehicle. The dealer plans to tow the vehicle in for inspection. In addition, the dealership has stated in writing that they typically clear diagnostic codes for test driving and that no post-repair/post-road-test diagnostic scan reports are saved or printed, meaning there may be limited retained documentation verifying that all modules were fault-free at release after the engine replacement. Cadillac case reference: Cadillac care center service request #88422536. I consent to sharing this complaint and vehicle details with the manufacturer.

I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehicle off and restarting it several times, the door will open normally. However, the problem returns randomly, and the door appears to lock itself again without warning. Based on these symptoms, I strongly suspect a defect or malfunction in the rear door latch or door lock actuator. This issue presents a significant safety concern, as it can prevent passengers from exiting the vehicle when needed. I am requesting a thorough inspection and proper repair to permanently resolve this issue. Thank you for your attention to this matter.

Received a recall letter that stated the engine in my 2023 Escalade with roughly 49,000 miles on it at the time. Has problems with the engine breaking down and shutting the entire vehicle off. Took the car to the dealer to fix per the recall letter. They stated they only needed to replace an oil cap and put better oil in the car, and not replace the engine as stated in the recall letter. About two weeks later the transmission started to slip and the car would not go over 50 mph, in addition it would switch automatically into 4wd and get stuck in 4wd. Took the car back to the dealership they did not replace transmission they stated it may have something to do with the recall or an electrical issue. About 8,000 miles later I was driving on the highway taking kids to school and the entire vehicle just shut down completely, I could not brake, steer, control the car in anyway possible. I was riding what felt like a death trap. I was so scared for my family and myself, the car came to a stop on its own pretty drastically. I thought I was going to get slammed into or hit the car in front of me. Luckily I was not hit. The car prompted to push the start button, I tried to start the car, nothing. There was still music playing but the screens were all black, also the engine did not turn over at all. I could not put on my hazards either. I called a tow truck while sitting there and got the car towed to the dealership. The dealership took 3 days to get back to me and stated it was the engine and they are going to have to replace it with a new engine. In addition they would not provide me with a time frame at all, or a temporary vehicle to take my kids to school in. I feel this should be illegal with what has happened to me, I got regular oil changes and maintenance done. If they are still using this engine someone will end up dying from this poorly engineered engine and car. Cadillac once had a great reputation, I regret putting my kids and my life into this automobile.

Component/system involved: engine / powertrain and vehicle electronic control systems, including serial data gateway module description of failure: while driving at highway speed (approximately 60 mph), the vehicle experienced a sudden and complete loss of propulsion without warning. Engine power was lost while traveling on an interstate, forcing me to pull onto the shoulder without propulsion. The loss-of-power event occurred more than once during the same trip. The vehicle was towed to an authorized Cadillac dealership for inspection. Dealer diagnosis confirmed internal mechanical engine failure, including metal debris present in the engine oil, requiring full engine replacement. During diagnostic procedures, the dealership also identified electrical communication faults involving the serial data gateway module, including voltage fluctuation and wiring chafing within the vehicle harness. These faults caused loss-of-communication conditions between control modules and required repair. Safety risk: the loss of propulsion occurred at highway speed with passengers present in the vehicle, creating a serious safety hazard. Sudden power loss on an interstate increased the risk of collision due to the inability to maintain speed or maneuver safely in traffic. Confirmation / inspection: the failure was confirmed by an authorized Cadillac dealership. The engine was removed and replaced due to internal damage. Electrical communication faults related to the serial data gateway module were also confirmed and repaired. Warning indicators: no warning lamps or alerts were displayed prior to the loss of propulsion. Communication faults were identified during post-failure diagnostics. Current status: the vehicle has undergone engine replacement and electronic repairs and is currently under post-repair monitoring due to the severity and safety implications of the failure. Availability for inspection: the vehicle and repair documentation should be available through dealership.

On Tuesday, [xxx] at approximately [xxx], my 2025 Cadillac Escalade (VIN: [xxx] ) experienced a sudden and complete failure of multiple critical safety and control systems while in motion. My wife was driving downhill toward a stoplight with our two toddlers in the vehicle when the incident occurred. Without warning, all dashboard alerts illuminated simultaneously, including brake, engine, collision, and steering warnings. At the same time, the vehicle lost braking capability, power steering assist, electronic gear shifting, and emergency brake functionality. The vehicle continued moving downhill with no functional means of controlled stopping. Because the vehicle was approaching an intersection at the bottom of the hill, a collision would have been unavoidable if the traffic signal had been red. The only way to stop the vehicle was to leave the roadway and pull into dirt, using terrain resistance to bring the vehicle to a stop. The vehicle became inoperable and required towing. This was not a degraded performance or warning condition; it was a complete loss of control over a moving vehicle. The failure placed the occupants, including young children, at immediate risk of serious injury or death. The vehicle was towed to north county Buick Cadillac GMC service and remains under evaluation. A gm safety escalation case has been opened (gm case #[xxx]). Due to the severity of this incident, trust in the vehicle’s safety is permanently lost information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2022 Cadillac Escalade is in the repair shop central houston Cadillac [xxx] my engine recall is out and stop working ! the 150,000 mile warranty is not getting upheld by genral motors ! I am being told that my case is denied ! general motors give me a case number xxx [xxx] ! general motors is scamming the recall refusing too drive replace the engine problems they knew was happening! big star Cadillac dealership stated my engine repairs was fix with oil replacement service ! that was not true and is false statement! right now I can not drive my vehicle! I need my new engine now ! thank you information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. Onstar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an emergency there is no way to get into the truck without smashing windows. The running boards in this mode disappear which makes it even more challenging to break the window and get over and inside. This is a very serious and dangerous design by Cadillac on the Escalade 2025.

To whom it may concern at general motors, I am writing to express my profound concern, disappointment, and fear following a recent experience with my Cadillac Escalade that has caused me to seriously question the safety, reliability, and future of the Cadillac brand. For important context, the first Cadillac Escalade my family owned was a 2012 model that we purchased used in ann arbor. At the time, when we encountered engine issues and various quality concerns, we attributed them to the fact that the vehicle was pre-owned. We assumed wear, prior use, or history explained the problems—and we remained loyal to the brand. Because of that loyalty, we made the decision to purchase a brand-new Cadillac Escalade, bought from lafontaine Cadillac near dearborn, michigan. We bought it during a time when it was hard to find an SUV especially of that size (extended cab needed for strollers and gear). This was my first-ever brand-new vehicle, a milestone purchase as a physcian that I made with the expectation that safety, engineering, and quality would reflect Cadillac’s reputation and price point. Unfortunately, we continue to experience the same quality and engineering issues, and in some cases, issues that are even more concerning. This came after a recall for engine faillure which had us concerned. Most alarming was a recent incident December 11, 2025 in which my vehicle experienced brake failure due solely to a low battery. According to harvey Cadillac in grand rapids, this single issue caused multiple systems to fail, all requiring reprogramming. Learning that something as routine as a low battery could compromise braking and multiple safety-critical systems was terrifying. This was not just inconvenient—it was genuinely scary. I have a lot to live for. My children need me. No vehicle should place a driver in a position where their ability to stop safely is jeopardized by a cascading electronic failure. Beyond this incident, we have quality issues as well.