Electrical System Problems of Cadillac Escalade - part 1

Purchased a 2020 Cadillac Escalade suburban about three months ago from GMC dealership at 8155 interstate 35, san antonio, texas 78224. This vehicle had about 50,000 miles when we bought it. We were not driving the Escalade everyday, we use it occasionally and about a month after we purchased it the battery went dead. Before the battery went completely dead we were on the road one day and we rolled down the window and it would not roll back up, then the back window popped open and it would not shut back down. GMC dealership we bought it from came to our home and used a charger to recharge the battery. We took it to the dealership service department and dealership determined it was a bad battery, they gave us a new battery. On may 4, we attempted to use the Escalade and once more the battery was dead. Service person from GMC dealership came back to our home to charge the new battery but it would not start at all this time. We no longer feel safe driving this vehicle and want to turn it back in as a lemon and get our money back.

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We were on our way home from charlotte nc where the SUV sat for a week while we were on vacation. Less than an hour of traveling home we smelled something burning so my husband pulled over, turns the SUV off, and we looked on the outside at the tires. We didn’t see anything no smoke, no flat tires, so we look back in the SUV and there was smoke all inside. We opened my passenger door and the smoke was coming from the door column that houses the seat belt. We had water in a cooler so he poured some on the area and I called 911. While waiting on the fire department the SUV was still smoking but he couldn’t get the column cover off to see where it was coming from. Then fire starts flaming up through the melting plastic column so he took more water and poured it on the fire and smothered it with a towel until it went out. The fire department came pulled the seat belt column off and cut the wires and taped them up, then checked the voltage to make sure it was safe for us to drive home since it was only about 15 minutes away and told us not to park it the garage or close to the house so we went straight home and didn’t drive it anymore. Damage is to the seat belt, seat belt column and the electrical harness that goes under the seat. The SUV was towed from our house to the dealership vann york in high point nc. They have looked at the damage and advised the insurance company who is not covering the cause of the fire only the damage to the other parts. No alterations have been made to the SUV. I would appreciate your help in this matter. Holly grove fire department can provide their details as well if needed they are located in lexington nc. Luckily we were able to get out of the SUV before the fire got worse and I would have been stuck because my grandsons car seat is in the next row behind me.

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Transmission shifts to neutral on the highway with speed of 65 on the left most lane with no shoulder parking available. Huge safety hazard. Also happened when stopping at the stop sign when taking it to safe location. Transmission failing.

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The contact owns a 2025 Cadillac Escalade. The contact stated that while driving approximately 5 mph, attempting to make a left turn in the snow, the vehicle prompted them to activate the skid protection mode. After activating the skid protection mode, the vehicle began to lose power and shut down. The contact placed the vehicle in neutral and coasted to the side of the road. The contact waited before restarting the vehicle and continued to drive. While driving, the contact noticed the speedometer showed 120 mph; however, they were only going about 30 mph—the warning for transmission failure and other lights illuminated. The vehicle was taken to the dealer, who diagnosed the issue as the computer disconnecting due to the weather. The dealer had reported the issue to the manufacturer in an attempt to prevent the failure from occurring again. The manufacturer was not made aware of the issue. The failure mileage was approximately 21,952.

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Sudden loss of propulsion at highway speeds - 2023 Escalade. We easily could have been killed. I drive a 2023 Cadillac Escalade that I purchased from motor werks Cadillac in [xxx] . It was very expensive. The car has under 33k miles on it, off memory. I informed the dealer I would be taking the car on a family vacation road trip from [xxx] to [xxx] (for spring break), and requested they perform any necessary preventative service on it to ensure it was in perfect shape to make the trip. They performed the service (basic air filter change etc) and returned the car to me two days before I packed my family [xxx] and [xxx] daughters and wife) into the car and began the journey. After driving less than three hours, the engine completely and suddenly died, without warning, while we were traveling at 75 miles an hour on the highway in the left lane in the middle of rural [xxx] . At the same time all of the electronics in the vehicle died as well. It was an extremely dangerous situation because the road is heavily trafficked by semi trucks, which I was barely able to avoid as I attempted to coast across all the lanes of traffic to get onto the shoulder of the road on the right hand side. Because the car was without propulsion, I was not able to get fully onto the shoulder, but mostly. This left the car in a precarious position because the semi's that we're driving by could easily have hit the car had they not been careful and veered slightly to the left. We easily could have been killed. There's more to the story, like the dealer telling me Cadillac is aware that catastrophic engine failure at highway speeds is a known issue impacting Escalades around the country, and including significant mental trauma that my children experienced by being stranded on the side of the road for several hours in the dark in a car that had no engine, no electronics and no heat. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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My 2022 Cadillac Escalade sports platinum has shut down several times while I'm driving, and recently it started shifting into neutral on its own. I have three kids, and my whole family was in the car when this happened. Once, it shut down and shifted to neutral as I was crossing a busy street at night. I was really scared that someone might hit us because it was hard to see. I will take the SUV to the dealer for an engine inspection because of a recall. This problem is very frightening and could put lives at risk.

Engine lost power on steep grade hill with kids in the car on our way to tahoe putting us all at risk.

My vehicles passenger seat is laid back and the button to bring seat back up is not functioning. The passenger side window will not roll up or down, the sensor on the side view mirror is not working. The automatic power running board is not working on passenger side. The tire monitor is not working.

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On February 12, 2026, while driving my 2026 Cadillac Escalade from corpus christi to portland, texas, I encountered a severe safety issue. While driving on the bridge, the engine started making a loud knocking noise and then abruptly stopped working, causing the vehicle to turn off in the middle of traffic. I have only had my vehicle for a total of 55 days, and the mileage on my vehicle is 2,455 miles. This incident highlights a critical motor failure that poses a significant safety risk.

On 12/18/2025 at approximately 73,097 miles, while driving on I-75 near wildwood, florida at about 75 mph, the vehicle experienced a sudden powertrain failure. The engine became seized/locked, the vehicle progressively lost power, and there were abnormal/loud mechanical noises. I was able to avoid a crash, but the event created a safety risk due to loss of propulsion at interstate speed. No accident occurred. The vehicle later received an engine replacement at plaza Cadillac (leesburg, FL). Dealer paperwork indicates completion on 01/07/2026, and the vehicle was returned to me on 02/02/2026. After the engine replacement, the vehicle displays safety-related warnings including: “service transmission now – unable to shift soon” “service electric parking brake” because of these warnings, I am not driving the vehicle. The dealer plans to tow the vehicle in for inspection. In addition, the dealership has stated in writing that they typically clear diagnostic codes for test driving and that no post-repair/post-road-test diagnostic scan reports are saved or printed, meaning there may be limited retained documentation verifying that all modules were fault-free at release after the engine replacement. Cadillac case reference: Cadillac care center service request #88422536. I consent to sharing this complaint and vehicle details with the manufacturer.

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I am experiencing an ongoing issue with my vehicle’s rear passenger door. The door frequently cannot be opened from either the inside or the outside. At first, I believed the problem was related to the child safety lock. However, even after confirming that the child safety lock is fully disengaged, the door still fails to open from both inside and outside. Occasionally, after turning the vehicle off and restarting it several times, the door will open normally. However, the problem returns randomly, and the door appears to lock itself again without warning. Based on these symptoms, I strongly suspect a defect or malfunction in the rear door latch or door lock actuator. This issue presents a significant safety concern, as it can prevent passengers from exiting the vehicle when needed. I am requesting a thorough inspection and proper repair to permanently resolve this issue. Thank you for your attention to this matter.

Received a recall letter that stated the engine in my 2023 Escalade with roughly 49,000 miles on it at the time. Has problems with the engine breaking down and shutting the entire vehicle off. Took the car to the dealer to fix per the recall letter. They stated they only needed to replace an oil cap and put better oil in the car, and not replace the engine as stated in the recall letter. About two weeks later the transmission started to slip and the car would not go over 50 mph, in addition it would switch automatically into 4wd and get stuck in 4wd. Took the car back to the dealership they did not replace transmission they stated it may have something to do with the recall or an electrical issue. About 8,000 miles later I was driving on the highway taking kids to school and the entire vehicle just shut down completely, I could not brake, steer, control the car in anyway possible. I was riding what felt like a death trap. I was so scared for my family and myself, the car came to a stop on its own pretty drastically. I thought I was going to get slammed into or hit the car in front of me. Luckily I was not hit. The car prompted to push the start button, I tried to start the car, nothing. There was still music playing but the screens were all black, also the engine did not turn over at all. I could not put on my hazards either. I called a tow truck while sitting there and got the car towed to the dealership. The dealership took 3 days to get back to me and stated it was the engine and they are going to have to replace it with a new engine. In addition they would not provide me with a time frame at all, or a temporary vehicle to take my kids to school in. I feel this should be illegal with what has happened to me, I got regular oil changes and maintenance done. If they are still using this engine someone will end up dying from this poorly engineered engine and car. Cadillac once had a great reputation, I regret putting my kids and my life into this automobile.

Component/system involved: engine / powertrain and vehicle electronic control systems, including serial data gateway module description of failure: while driving at highway speed (approximately 60 mph), the vehicle experienced a sudden and complete loss of propulsion without warning. Engine power was lost while traveling on an interstate, forcing me to pull onto the shoulder without propulsion. The loss-of-power event occurred more than once during the same trip. The vehicle was towed to an authorized Cadillac dealership for inspection. Dealer diagnosis confirmed internal mechanical engine failure, including metal debris present in the engine oil, requiring full engine replacement. During diagnostic procedures, the dealership also identified electrical communication faults involving the serial data gateway module, including voltage fluctuation and wiring chafing within the vehicle harness. These faults caused loss-of-communication conditions between control modules and required repair. Safety risk: the loss of propulsion occurred at highway speed with passengers present in the vehicle, creating a serious safety hazard. Sudden power loss on an interstate increased the risk of collision due to the inability to maintain speed or maneuver safely in traffic. Confirmation / inspection: the failure was confirmed by an authorized Cadillac dealership. The engine was removed and replaced due to internal damage. Electrical communication faults related to the serial data gateway module were also confirmed and repaired. Warning indicators: no warning lamps or alerts were displayed prior to the loss of propulsion. Communication faults were identified during post-failure diagnostics. Current status: the vehicle has undergone engine replacement and electronic repairs and is currently under post-repair monitoring due to the severity and safety implications of the failure. Availability for inspection: the vehicle and repair documentation should be available through dealership.

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On Tuesday, [xxx] at approximately [xxx], my 2025 Cadillac Escalade (VIN: [xxx] ) experienced a sudden and complete failure of multiple critical safety and control systems while in motion. My wife was driving downhill toward a stoplight with our two toddlers in the vehicle when the incident occurred. Without warning, all dashboard alerts illuminated simultaneously, including brake, engine, collision, and steering warnings. At the same time, the vehicle lost braking capability, power steering assist, electronic gear shifting, and emergency brake functionality. The vehicle continued moving downhill with no functional means of controlled stopping. Because the vehicle was approaching an intersection at the bottom of the hill, a collision would have been unavoidable if the traffic signal had been red. The only way to stop the vehicle was to leave the roadway and pull into dirt, using terrain resistance to bring the vehicle to a stop. The vehicle became inoperable and required towing. This was not a degraded performance or warning condition; it was a complete loss of control over a moving vehicle. The failure placed the occupants, including young children, at immediate risk of serious injury or death. The vehicle was towed to north county Buick Cadillac GMC service and remains under evaluation. A gm safety escalation case has been opened (gm case #[xxx]). Due to the severity of this incident, trust in the vehicle’s safety is permanently lost information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My 2022 Cadillac Escalade is in the repair shop central houston Cadillac [xxx] my engine recall is out and stop working ! the 150,000 mile warranty is not getting upheld by genral motors ! I am being told that my case is denied ! general motors give me a case number xxx [xxx] ! general motors is scamming the recall refusing too drive replace the engine problems they knew was happening! big star Cadillac dealership stated my engine repairs was fix with oil replacement service ! that was not true and is false statement! right now I can not drive my vehicle! I need my new engine now ! thank you information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle showed error on the dash for all various systems. It told me those systems required service. I parked the truck and it locked me out of it. Onstar could not open the doors, they kept telling me the truck was unlocked. My app could not open the doors. I called roadside and they showed me how to remove the cover on drive side handle and insert the manual key. The lock turned but the vehicle would not unlock due to the automatic doors. We had to insert an airbag and jimmy open the door by hooking the interior door handle. The issue is this vehicle will lock you out of your car in an emergency. With the key you cannot unlock the doors. Luckily I only had dinner stuck in the car. I have little children and my fear is they will be locked in the truck if this happens. In the event of an emergency there is no way to get into the truck without smashing windows. The running boards in this mode disappear which makes it even more challenging to break the window and get over and inside. This is a very serious and dangerous design by Cadillac on the Escalade 2025.

To whom it may concern at general motors, I am writing to express my profound concern, disappointment, and fear following a recent experience with my Cadillac Escalade that has caused me to seriously question the safety, reliability, and future of the Cadillac brand. For important context, the first Cadillac Escalade my family owned was a 2012 model that we purchased used in ann arbor. At the time, when we encountered engine issues and various quality concerns, we attributed them to the fact that the vehicle was pre-owned. We assumed wear, prior use, or history explained the problems—and we remained loyal to the brand. Because of that loyalty, we made the decision to purchase a brand-new Cadillac Escalade, bought from lafontaine Cadillac near dearborn, michigan. We bought it during a time when it was hard to find an SUV especially of that size (extended cab needed for strollers and gear). This was my first-ever brand-new vehicle, a milestone purchase as a physcian that I made with the expectation that safety, engineering, and quality would reflect Cadillac’s reputation and price point. Unfortunately, we continue to experience the same quality and engineering issues, and in some cases, issues that are even more concerning. This came after a recall for engine faillure which had us concerned. Most alarming was a recent incident December 11, 2025 in which my vehicle experienced brake failure due solely to a low battery. According to harvey Cadillac in grand rapids, this single issue caused multiple systems to fail, all requiring reprogramming. Learning that something as routine as a low battery could compromise braking and multiple safety-critical systems was terrifying. This was not just inconvenient—it was genuinely scary. I have a lot to live for. My children need me. No vehicle should place a driver in a position where their ability to stop safely is jeopardized by a cascading electronic failure. Beyond this incident, we have quality issues as well.

My wife was driving my kids to their nana and papas house when the vehicle loss power. The vehicle started to have a knocking noise and started to vibrate towards the engine compartment. The dash lit up like a christmas tree. We took the vehicle to a local mechanic and he suggested that we might need a tune up. We purchased 8 brand new spark plugs, spark plug wires and 8 brand new coil packs. The local mechanic installed all of the new parts and the vehicle acted just like it was before the tune up. We then took the vehicle to boyd Cadillac in henderson,nc. Tim, who is our service provider, contacted us and told us that we had severe engine failure. His recommendation was a complete engine install. We have used boyd Cadillac, tim on several occasions. We had an alternator replacement done which was not under warranty. We had lifters replaced under warranty around the 50k mile mark.

I purchased this vehicle on October 20, 2025. I took it to the Cadillac dealership and was told a list of over 20 issues involving the vehicle. The tires have holes in them. The suspension is at rick of failing, wiring and components are missing. The night vision camera and radars on the vehicle and not functioning. I was told this vehicle should not have been on a lot to be sold.

The contact owns a 2021 Cadillac Escalade esv. The contact stated that the check engine warning light was displayed on the instrument panel with an abnormal whining sound coming from the vehicle. The contact took the vehicle to the dealer and was informed that the battery needed to be replaced. The battery was replaced; however, the check engine warning light illuminated the following day. The contact stated that while driving at 45 mph, the vehicle started to jerk abnormally while depressing the accelerator pedal, and the vehicle shut off in the middle of the highway. Due to the failure, the vehicle was towed back to the dealer, where it remained unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 71,000.

The onstar module has failed and this seems to be an ongoing issue with a lot of gm’s. My car was recently in to fix the major gm engine recall and after that my onstar stopped working. I called and they said it’s not a connectivity issue it’s a part issue. So it will have to be taken to the dealership. I pay money to have onstar and unlimited wifi. There should be a recall for this.

Component(s) involved: electrical system, visibility/wiper, structure: body: door: power access/locks. ?description of the defect: the front and rear center console "command centers" (touchscreens) have suffered a total electrical failure and are completely black. On the 2025 Escalade, these screens have replaced nearly all physical buttons. Consequently, there is no manual override or physical backup for the safety and visibility systems hosted on these modules. ?the vehicle's global b (vip) electronic architecture uses a shared high-speed data bus; a failure in these primary command modules creates a high risk of a "cascading failure" that could spread to the 55-inch pillar-to-pillar main instrument cluster, potentially disabling the speedometer and safety warnings while the vehicle is in motion. ?describe the safety risk (how this could cause an accident): the total failure of these center consoles creates the following immediate hazards: ?loss of visibility (defroster/defogger): there is no physical button to activate the windshield defogger. If the windshield fogs over due to humidity or temperature changes while driving, I have no way to clear it. This creates an immediate "driving blind" situation, which is an extreme safety risk at any speed. ?occupant entrapment & security: the controls for power door locks, window lockouts, and child safety locks are digital and hosted on these failed screens. In an emergency, I cannot verify or manage the locking status of the vehicle, posing a risk to passengers (especially children in the rear). ?driver distraction & system instability: the failure of these core modules causes significant system instability. Because these nodes are linked to the main 55-inch driving display via the serial data gateway, an electrical short or data loop in the center consoles could cause the main speedometer and driver assistance alerts to freeze or black out without warning.

The contact owns a 2009 Cadillac Escalade. The contact stated that while starting the vehicle, the battery was drained. The contact called aaa, who had installed the battery incorrectly. The battery was replaced. While driving at undisclosed speeds, the vehicle started to shake. The vehicle lost motive power with several unknown warning lights illuminated. The vehicle was taken to the local dealer, who determined that the system needed to be reset, and the vehicle was working as designed. The failure persisted. The vehicle was taken to an independent mechanic who determined that the cylinder head was cracked, and the air compressor needed to be replaced. The manufacturer was not contacted. The failure mileage was approximately 180,000.

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Car died in the middle of road. You pump the gas, nothing. This happened twice. Once at about 30000 miles and then at 60000 miles. The dealer had to replace a module or electrical box for fuel pump.

On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down normally — it was an extremely dangerous situation. The vehicle briefly restarted twice, then completely died and could not restart again. I had to pull over to the shoulder and call for assistance. This repeated sudden loss of power while driving, without any prior warning lamps or messages, creates a severe risk of collision or injury to occupants and others on the road. The vehicle’s unpredictable failure to maintain propulsion or braking control is unsafe and unacceptable.

On Wednesday, September 3, 2025, while driving in regular city traffic, the vehicle suddenly lost propulsion without any warning or dashboard alerts. There were no warning lights, messages, or abnormal sounds before the failure occurred. The vehicle instantly shut down while in motion, causing a total loss of acceleration power and leaving me stranded in the middle of traffic. This occurred the second time I was driving the car after prior service, and the vehicle again stopped completely, forcing me to pull over and contact onstar roadside assistance. This was the second major propulsion failure in a short period, each time occurring unexpectedly while driving. The repeated sudden shutdowns without warning present a serious safety risk and indicate an unresolved defect in the vehicle’s electrical and propulsion systems.

I am reporting serious and repeated safety defects involving loss of vehicle control in my 2025 Cadillac Escalade sport platinum. The vehicle has experienced multiple incidents of uncommanded braking (“phantom braking”) while driving at approximately 45 mph with no driver input and no obstacles present. The vehicle has also slammed on the brakes while reversing into a parking space, then became locked and would not move until shifted into park and reset, leaving me stuck in the roadway. In another incident, while stopped at a traffic light with the vehicle in drive, the vehicle shifted itself into park without any driver input. Additionally, the vehicle has produced uncommanded system activity while powered off overnight, followed by a “service 4 wheel drive” warning. These incidents represent loss of vehicle control and create a serious risk of collision, injury, or death. The issues have occurred multiple times, are intermittent, and have not been repaired despite dealer inspection. The vehicle is unsafe to operate.

Unknown. Weather related - rain water incoming on floor board under steering column. Effecting electronics and vehicle driving safety. Vehicle has propulsion control issues as a cause.

Vehicle was running with the driver side door open and driver out of vehicle. The vehicle slipped out of gear and reversed quickly. Driver went to get back in while moving backwards to try and stop vehicle. The driver got smashed between the garage and vehicle door. The vehicle door hyperextended and caused damage/injury to driver. The emergency brake did not come on until after the accident. Prior to this happening recalls were not preformed due to gm advising us that our vehicle was not next to get it done. Throughout ownership the vehicle has slipped out of gear two other times. We took it in each time and were told it shouldn’t happen again and they could not replicate. Gm did an inspection after and fixed recalls and told us they would not assist us with damage or any compensation.

Purchased 2016 Cadillac Escalade in April 2022 - VIN [xxx] . License plate [xxx] . Car has had electrical shortage issues in the navigation screen ever since purchasing. The navigation screen flickers, switches between apps simultaneously and isn’t responsive to finger touch as advertised. I have taken the car to the dealership 4 times within the 90 day dealership warranty. Those dates were April 25, 2022; may 26, 2022; September 3, 2022; and September 24, 2022. However, the problem hasn’t been resolved. This has also caused the car ignition start up to start slowly. The battery has been checked and is fully charged and working properly. The ignition, alternator and transmission are all working properly in good condition. I believe the dealership sold me a “lemon” vehicle. The initial carfax report didn’t disclose any mechanical or electrical issues. I paid a $6000 downpayment and have paid $15,999. 98 so far. My monthly car payment is $999. 98. This car isn’t safe to drive and I am seeking a financial settlement of $20,000 and for the dealership to take back the car without a negative ding on my credit report and no voluntary repossession listed on my credit report. [xxx] my car completely shut down and no longer would start. I had a brand new battery installed a few days prior. Called aaa 4x’s and they couldn’t jump start my car. They tested the alternator, starter, and transmission and there were no failed sensors. I didn’t have any warning lights. I had my car towed to my mechanic and he verified nothing was wrong with transmission, starter and alternator. I noticed there was a strong burn smell and something popped underneath the car causing the car to no longer start or turn on. I ended having to voluntary surrender the car back to capital one auto finance (account [xxx] ) on Monday [xxx] because the car no longer is operable. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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Vehicle make: Cadillac vehicle model: Escalade model year: 2022 component(s) affected: engine, fuel system, powertrain, vehicle stability control incident date: [insert date of incident] mileage at time of incident: [insert approximate mileage] summary of complaint: while driving my 2022 Cadillac Escalade at approximately 70 mph on the highway, the vehicle suddenly lost all power and stability. This was due to an injector breaking off inside the engine, sending metal fragments into the camshaft, which subsequently locked the motor. This created an extremely dangerous situation as the vehicle became unresponsive and unstable at high speed. Just two days prior to this incident, the vehicle had been serviced by quantrell Cadillac in lexington, ky, where a recall repair involving the engine was performed. Despite that service, a catastrophic failure occurred almost immediately afterward. After the breakdown, quantrell Cadillac attempted repairs over the course of three weeks. These repairs included replacing the injectors, camshaft, and other components, before eventually replacing the entire long block. However, upon picking up the vehicle, it is exhibiting the exact same failure symptoms again—making a popping noise, stalling the engine, and becoming unsafe to operate. This vehicle is clearly not safe to drive and poses a serious risk to myself, my passengers, and others on the road. There have already been multiple recalls related to this issue, indicating a broader systemic problem. We are requesting the NHTSA’s immediate assistance to investigate this safety issue and help us obtain a replacement vehicle that meets all applicable federal safety standards. This level of repeated engine failure & instability is completely unacceptable for any vehicle—especially one with such recent manufacturer service and recall repairs. When this stall occurs, the entire computer system & all safety features are shut down and collision avoidance is also disabled. Have viideo.

So I bought this Cadillac Escalade v 2023 with about 26k miles on it and I only had the vehicle for about 13 days and I got a light on my dash board and I had a mechanic check this for me and he told me that the whole entire break system was failing and needed to be replaced so I then took it back to the dealership I bought it from and they told me they had no idea since it was a certified pre owned and we where all confused about this situation and I was very unhappy that I paid 128k $ for a car and the dealer told me they could fix the issue or take the offer of 105k$ he offered me and of course because I did not want to have this problem I got rid of this vehicle as quick as possible I did not notice anything wrong with the car physically but I had that check engine light on with 13 days of owning.

While driving about 60–65 mph westbound on NY route 17 near exit 125, a warning message appeared on the dashboard reading “restart engine. ” within seconds the vehicle lost all propulsion, steering assist, and braking power. Pressing the accelerator did nothing and the car began rapidly decelerating in live highway traffic at night. I struggled to steer into the shoulder with great effort because the steering and brakes had become extremely heavy. Once stopped, the engine would not restart — there was no crank and no response when pressing the start button. The vehicle was later towed to the dealership for inspection. This failure occurred without any prior warning other than the single “restart engine” message that flashed moments before the loss of power. There were no check-engine lights, alerts, or performance issues beforehand. Unity Chevrolet Cadillac confirmed that the engine had seized and replaced the entire engine assembly, starter, and battery under warranty. The vehicle remained out of service from August 7 to August 22 2025. This sudden failure created a severe safety hazard — a complete loss of propulsion, steering assist, and braking at highway speed could easily have resulted in a high-speed collision.

Vehicle caught fire in seatbelt harness.

My wife and I purchased this vehicle in 2023 with 33,xxx miles on it and since we’ve had it, the vehicle has locked itself with the key fob inside 3 different times, we’re going on the third suspension replacement with normal driving that is ruining alignment and tires, we’ve had multiple issues with the computer system resetting itself and not acting appropriately, key fob not working, seat heaters in the back turning themselves on, and glove box randomly opening. Yesterday, my wife tried to start the car and everything on the dash just started flashing, the vehicle attempted to turn over and made terrible knocking noises in the engine compartment. The final straw for us was on July 13th when my wife placed our then 7 month old son in the car after church with the remote start feature working, placed his diaper bag in the vehicle with keys inside the bag, and as she walked around to the driver door, the vehicle locked itself and shut off in 103*f heat. My son began screaming and the vehicle would not unlock. My wife was forced to punch the window out, lacerating her hand open, and even after peeling the window out, the vehicle still would not unlock even manually. I had to leave my fire station to meet her at the hospital where she received stitches. Cadillac sent out an inspector on 8/17/25 and we still have not heard anything back. I have filed with the bbb auto line as well. There was never any warning lights or messages, other than repeated “service suspension system” warnings, which has been replaced twice in 20,xxx miles and now needs to be replaced again.