Carrier/rack Problems of Cadillac SRX

Cadillac SRX owners have reported 21 problems related to carrier/rack (under the equipment category). The most recently reported issues are listed below. Also please check out the statistics and reliability analysis of Cadillac SRX based on all problems reported for the SRX.

1 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 03/15/2021

Screen just cracked.

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2 Carrier/rack problem of the 2004 Cadillac SRX

Failure Date: 01/01/2021

This car has a panoramic sun roof. The entire roof of the car is glass. As I was driving on the highway the entire sunroof (the glass panels, the tracks, the sunroof motors, the rack) completely flew off and the entire assembly almost hit another car behind it. . I guess the wind got under it and ripped the sunroof from the car. The sunroof was closed. Upon further inspection I come to find out that the panoramic roof is installed and secured with only glue. There are no bolts that secure the roof to the car. The glue must've been getting old and allowed the wind to tear the rest of it apart.

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3 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 08/03/2020

The Cadillac que (radio screen) has cracked in upper right corner & expanding down the screen & toward left side of screen causing distortion to what is displayed. My car is garage kept and not even used as a daily vehicle. I am very frustrated & disappointed in this flaw & would appreciate a recall to have screen replaced at no charge.

4 Carrier/rack problem of the 2015 Cadillac SRX

Failure Date: 07/28/2020

This is the 3rd time my screen has cracked since I bough the car brand new in 2015. The Cadillac cue/navigation/radio/siriusxm's screen is cracking again. Cadillac has replaced the screen 2 times (once in 2017 and 2018). The screen has once again cracked. This is extremely danger as it make the screen unusable including the camera system. The car is always parked when this happens.

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5 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 07/03/2020

I purchased a 2014 Cadillac Srx and began having problems with the transmission 7 months later. I was experiencing hard shift changes constantly while driving, to the point where I almost caused an accident. I took the car to the dealer 5 times for a diagnostic review. Occording to them they did not find anything wrong with the car until I drove it there and physically requested a manager to come out and drive the vehicle with me. Then and only then they admitted something was wrong with the car, they kept it for 2 weeks and claimed they performed a complete transmission overhaul. I took the car home and 5 weeks later I was back at the dealership with the same problem, this time worst than the 1st time. By then my warranty had expired, they did not want to guarantee their repair and they wanted me to pay almost 3,000 dollars for transmission repair they claimed to have done. My other issue is with the cue, it cracked while the car was at the dealership and was told I needed to pay 1,500 dollars to fix. Second time I had an issue with it. This model has so many issues it definitely should be recalled before someone dies on the road from a faulty transmission and cues that can be dangerous because you haver to use your cell phone for navigation.

6 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 07/01/2020

The cue screen is not functioning. The screen has spider-looking cracks, I can not sync my phone or anything else. I was told by Cadillac that replacing it would cost 1600. 00.

7 Carrier/rack problem of the 2015 Cadillac SRX

Failure Date: 06/28/2020

I parked my car outside a friend's house in troy, michigan. After about 5 hours or so, I went to leave and the entire screen looks like it had shattered on the inside. It is a circular pattern and is not cracked from the outside. I looked this issue up and it appears there is a class action lawsuit for this issue. My dealer told me it would cost approximately $1300 to fix, which I am extremely unhappy about as a vehicle should never do this.

8 Carrier/rack problem of the 2015 Cadillac SRX

Failure Date: 06/25/2020

Spider cracks all on my cue screen.

9 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 05/20/2020

The backup monitor touchscreen cracked into a spiderweb effect. I don't know why but was suddenly like that and has gotten worse.

10 Carrier/rack problem of the 2016 Cadillac SRX

Failure Date: 03/21/2020

My radio screen on my 2016 Cadillac Srx has spider web cracks on both the left side and the right side. It started small, about six months ago, and the cracks keep growing and spreading. The dealer wants to charge me $1,500. 00 to replace the entire radio console, but it should be a recall.

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11 Carrier/rack problem of the 2015 Cadillac SRX

Failure Date: 03/02/2020

Cue screen spider web cracks, now not functioning at all, can not use radio, blue tooth, or temperature controls. It constantly changes the language of my entire controls to different languages on its own and the screen jumps back and forth between controls but none of the controls work. I am now on my second cracked screen.

12 Carrier/rack problem of the 2004 Cadillac SRX

Failure Date: 01/31/2020

To be honest I think someone already probably submitted my license plate that's how unsafe it is if you need pics and etc I was told this could be related to the steering. The consumer stated the vehicle made a popping cracking noise. The dealer was unable to determine the cause of the noise.

13 Carrier/rack problem of the 2016 Cadillac SRX

Failure Date: 01/01/2019

I have a 2016 Cadillac Srx the radio has spider web cracking in the screen, this is the second time since I have owned the car its happened causing the radio to freeze and not function Cadillac does not want to cover the faulty part ## #vpic# 1 - check digit (9th position) does not calculate properly; 4 - VIN corrected, error in one position only (indicated by ! in suggested VIN), multiple matches found; 14 - unable to provide information for all the characters in the VIN. #vpic#.

14 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 06/06/2018

My 2014 Cadillac cue screen has developed spider web cracks which prevent me from seeing through the screen. This has become a safety issue because I am unable to view the backup cameras. This is a known issue with Cadillac with numerous complaints. I have only 35,000 miles on my car. One day after leaving my car outside during a hot day, the cracks appeared. Cadillac/gm should be responsible for this defective product.

15 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 11/18/2017

Shortly arriving being moved to texas by the army, I noticed a hairline crack in the top left corner of my cue navigation system. After a few days the crack spread and began affecting the touch screen. Initially a small section at the bottom of the screen stopped responding to touch. Thus making it impossible to change radio stations or enter an address into the navigation. Approximately a week later the entire cue system stopped working. From what I have seen online, this is a common issue for the Cadillac cue system shortly after vehicles reach 50k miles.

16 Carrier/rack problem of the 2013 Cadillac SRX

Failure Date: 09/12/2017

The computer on the dash that controlls the back up cam radio etc. Has been replaced while under warranty began cracking for no apparent reason. Cadillac will not replace the part and cannot guarantee the part will not fail a 3rd time. Told many people have this problem.

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17 Carrier/rack problem of the 2014 Cadillac SRX

Failure Date: 05/25/2017

It was a 93 degree temperature day and the cue system internally cracked while parked outside my work office and delaminated causing me to be unable to use temperature controls or defrost temperatures at times. It only occasionally works but very rarely.

18 Carrier/rack problem of the 2016 Cadillac SRX

Failure Date: 04/03/2017

We were on vacation, driving down i89 in vt, nice spring sunny day. We were going about 70mph on this open highway , when all of a sudden we heard what sound like a gun shot. Then the crackel of the glass and our 2016 Cadillac Srx sunroof collapsed down on top of us. To say there was glass everywhere is an understatement! this is very concerning as this should not happen. In researching this seems to be a common occurrence. Why is someone not doing something about this? this is clearly some kind of manufacturing flaw.

19 Carrier/rack problem of the 2010 Cadillac SRX

Failure Date: 12/12/2016

I have only 16,000 miles on my vehicle and hardly use it. When I was driving the vehicle, the right side of the sunshade which covers the sunroof fell on me and my passenger starteling us and almost caused me to have an accident. There was only a plastic clip that went into the track that just broke, fell off and caused the whole right side of the sunshade to fail and fall on my passenger while I was driving on a city street. This is a sunshade that was hardly even used. I notified Cadillac but they didn't seem to care or want to do anything about it.

See all problems of the 2010 Cadillac SRX 🔎.

20 Carrier/rack problem of the 2013 Cadillac SRX

Failure Date: 12/02/2015

Very disappointed in this car. Purchased new. We are still working for resolution to the tcm transmission control module recall- the dealer originally reprogrammed the tcm using wrong program which caused a huge delay between shifts. It was reprogramed several months later, but now is experiencing the lag when the car is in "eco"mode. . Occurs when the car accelerates to 10 mph, breaks are applied, then go to accelerate again--there is a huge lag--nearly hit trying to pull into traffic. In normal mode, this is not as prevalent, but is not shifting as it should. With the rear toe nut recall, the dealer tightened the toe nuts. . That¿s all their notes state. We took this vehicle in to have them diagnose a multitude of issue--one of which uneven tire wear and chipping. They determined that the rear toe was out of alignment substantially. -- appears that when the recall was completed, all they did was tighten the toe adjusts (even if in alignment or not) if you look at the recall report, gm amended the sop for resolving this issue in early 2015 with additional pictures of how to properly tighten the toe--we asked that gm replace these badly worn tires, but they declined--the car has 28,000 miles, and it already needs new tires. . . !? on 12/5/15 while cleaning the vehicle, I found some bearings in the drivers floor board--along with some white plastic that houses the bearings--I guess it came from the seat track?--taking in to dealer to examine. The car also has evidence of power steering fluid leaking from the reservoir--and under the driver¿s side of the vehicle due to power steering fluid residue in each of these locations. A pecking noise if prevalent at slow speeds. The rear cv shaft has the paint worn off where something is in contact. Also confirmed during all of this that the car has been painted--prior to us driving off of the lot new in 2013.

21 Carrier/rack problem of the 2010 Cadillac SRX

Failure Date: 09/15/2010

The contact owns a 2010 Cadillac Srx. The contact stated that the luggage rack rubber chrome strip on the top of the vehicle became loose and fell off. The chrome trip molding fell off the drivers side and left passenger side windows. The vehicle had not been inspected or repaired. The contact called the manufacturer who stated that they would repair the vehicle with the same oem parts. The failure mileage was approximately 10,000.



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