Defogger Heater Problems of Dodge Grand Caravan

The contact owns a 2013 Dodge Grand Caravan. While the vehicle was turned on, the heater would not operate and the front windshield could not be defrosted, impairing the visibility of the driver. The vehicle was taken to the dealer who was unable to diagnose the cause of the failure. The manufacturer was notified of the failure. The failure mileage was 12,000.

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The contact owns a 2010 Dodge Grand Caravan. The contact stated that while driving at approximately 30 mph, the antifreeze leaked all over the engine. The vehicle was taken to the dealer. The technician diagnosed that the heater hose assembly needed to be replaced. The hose was replaced by the contact, but the failure recurred. The manufacturer was not made aware of the failure. The failure mileage was 49,000.

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I own a 2005 Dodge Grand Caravan that is approximately one year old. On 8/18/06, I was driving and a coolant sprayed onto my leg causing burning and permanent scaring. I was able to control the vehicle to the side of the road. Dealer tech indicated that the heater core tube broke inside the vehicle at the heater core. I called the manufacturer number and was advised that I would receive a written correspondence within 12 days. Within one week of the accident a manufacturers representative inspected the van. Today is 9/27/06, I have left several messages to the number provided but have received no response. I'm not sure what the root cause of the problem is or if the car will be safe again to drive. I hope you can help,aside from physical and economic damages incurred, I am concerned that if a similar accident occurs an even more tragic result may occur. The van is now at the dealer that we purchased the vehicle from.

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Caller stated a metal strap rusted and caused the heater hose rust. Caller said he noticed a leak and found the rusted hose and strap. Caller had it repaired until he could get home to let dealer see it. Dealer and manufacturer have not been contacted yet.

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When the heat was on smoke came from under the dashboard and out of the vents until the consumer shut off the heat. Dealership was notifed, but did not resolve the problem.

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