general problems of the 2009 Ford Escape - part 1

Yesterday I went to the Ford dealership and asked if my 2009 Ford Escape could have the power steering repaired under recall as the code from the obd2 data is b2278 and that falls under a recall for pscm power steering control module - steering shaft torque sensor malfunction campaign 14v284000 Ford recall #14s05 I was advised there is no open recall of my vehicle and that this recall had been performed in 2014 as a software update. The history also shows my vehicle did not have any stored codes at the time of programming the pscm. The recall work shows a 0. 3 hours time slot for the Ford covered repair. This is and was a band aid and not a genuine remedy. Ford took the cheapest way out of this and denying the repair now is shameful. There are thousands of complaints since then right here on this site. If my Escape had this b2278 code at the time it was brought in, the steering column and torque sensor would have been replaced free of charge. Yesterday while at the dealership I called the Ford customer service national line and spoke with a very courteous gentleman but he was unable to honor a goodwill claim for me. I just want my vehicle to be safe to drive. I believe Ford should repair anyones vehicle that only had a software update and not actual replacement of defective parts. Fords own site says there is no expiration date on this recall. Ironically, this morning I had my power steering again fail while driving this time at the 90 bend in my drive. The steering completely locked up while attempting the turn. The front of my SUV crashed into a frozen snowbank damaging the front. I also wacked my forehead pretty good because I was not wearing my seatbelt yet. I normally get out at the end of my driveway and check my mail before leaving so I don't buckle up until that point. I'm pretty upset by all of this to the point I will be late to work this morning in taking the time to write this back at home. I work for myself and am an electrician please make Ford fix.

This is a follow up complaint because I would like to attach more files that are pertinent.

The car had a recall in 2014 was fixed then went out again same part same problem after being fixed Ford dealer said they won't handle the recall again steering torque sensor went bad a second time car only had 110000 thousand mile and the same torque sensor that was recalled and replaced went bad again.

Me and my [xxx] old was driving on the highway in my 2009 Ford Escape and suddenly my power steering completely went out with no warning. I was driving 60 mph because that's my safe speed. Steering got completely resistant to the point I could not turn my steering wheel almost crashing into another vehicle with a child in the vehicle. I found out that Ford has had power steering issues with almost all their vehicles due to their electrical power steering system. My vehicle was inspected by a independent service center that confirmed that Ford's electrical power steering is not safe because it can disable while driving, however I called to see if Ford could inspect the issue complimentary, they declined and said it would cost. Not knowing that as a consumer, that is extremely terrifying to know that while driving I'm at a high risk of an accident. I also called Ford to see about a recall because I was informed Ford had multiple recalls for their electrical power steering in most of their Ford Escapes, but there was none for mine. The Ford service worker I spoke to, infact, volunteered to inform me that all Ford Escapes from 2008-2012 should be recalled due to the electrical power steering issues. Once I got home turned my vehicle off and the next morning started my vehicle up to show my husband the power steering issue, 24 hrs later a warning came on saying power steering assist fault. With that warning coming on after the fact, 24 hours later, without that warning could have ended fatal. This is not a situation that should be handled lightly because it can end fatal, and with no warning that these vehicles power steering can disable while driving there's no telling how many accidents have ended fatal already because of this very issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2009 Ford Escape. The contact stated that while driving at various speeds, the steering wheel was difficult to turn to the left or the right. The contact stated that the code “no buss” flashed off and on, causing the instrument cluster to not function as needed. The contact stopped, turned off and restarted the vehicle, and the steering wheel returned to normal functionality. The vehicle was taken to a local dealer, where it was diagnosed, and it was determined that the steering torque sensor and the steering wheel column needed to be replaced. The vehicle was included in NHTSA campaign number: 14v284000 (steering); and the contact was informed that the part to do the recall repair was on a national back order. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the failure. The failure mileage was approximately 180,000.

Safety recall on steering. Ford dealership says it is under the recall and the steering column has to be replaced. Part is on back order and he said it could be 3-6 months even a year before the part comes in. This is my main source of income being impacted. I am still paying on the car so a second car loan is not ideal. Is there anyway to get it repaired sooner.

I was attempting to leave work I started my vehicle and when I backed up I had no power steering I researched the problem and there was a number of recalls for the same manufactured defect that causes steering failure. The steering column needs to be replaced. My 2009 Ford Escape power steering manufacturer defect should have been included with the other 2009 Ford Escape recalls. Unfortunately it's my only vehicle I have to drive.

The power steering, steering assist, has failed in my daughter's 2009 Ford Escape which has less than 90,000 miles on the odometer and very light use. There is zero steering assist. The dealership explained the whole column needed to be replaced. The vehicle was brought to the dealership, we were informed the repair is $3,400.

My fiancé my baby and I were leaving the house to go to the store and the steering wheel started jerking to the left when I went to turn right and then the power steering stopped working and sent a message to my dashboard that it failed. I called the Ford dealership because I seen that there was a recall for the year make and model of my car but when I called they said there were no open recalls for my VIN number so there was nothing they could do. Which is my only vehicle and it is not safe to drive my 9 month old baby in.

The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed without warning. Due to the failure, the contact used excessive force to drive the vehicle back to the residence. Upon investigation, the contact discovered NHTSA campaign number: 14v284000 (steering); and linked the failure to the recall. The contact notified the manufacturer of the failure and was informed that the VIN was not included in the recall. The contact was then referred to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 130,000.

I was almost home and all the sudden I could barely control my steering wheel, it was so hard to turn and I almost hit another car. Thats when it dawned on me the power steering quit working.

The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the vehicle lost power steering functionality. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who determined that the failure was caused by the egr valve. The local dealer was contacted and confirmed there was no recall coverage on the VIN for the repair. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that the VIN was not under recall. The approximate failure mileage was 129,082.

Unknown. Cranked vehicle and had no power steering. 05/27/25.

The Ford Escape is experiencing the exact power steering assist fault, same year model in safety recall 14s05, but it’s not showing up for the recall.

Power steering torque sensor has gone out. Dealership has diagnosed the issue.

Vehicle was involved in recall 14s05 for electric power steering failure. Recall was completed in 2016 with no parts replaced because parts had not failed yet - only a reprogram of pscm was done. Parts have now failed, and power steering has failed. I contacted my Ford dealer, who said they will not help, yet admitted that at the time the recall was completed parts had not failed but have now. I called Ford customer service and was told they will do nothing. I pushed back given the obvious safety concerns, but they were unmoved. They would not allow me to escalate. I'm firm in my belief that Ford should fix the issue here. Not sure where else to go, but starting with the NHTSA.

As many other Ford Escapes have been recalled due to power steering issues. Mine has been going out while driving and causing a very dangerous safety issue. Ive contacted my local Ford dealership and noticed my 2009 Ford Escape is not on the recall list. Im requesting a change to this as my vehicle is a real safety issue for not just myself but for others. No warning lights appear whenever it goes out either.

The contact owns a 2009 Ford Escape. The contact stated while driving 10 mph, the steering wheel failed to turn to the right or the left. The contact stated that the power steering assist was inoperable. The contact called the dealer, but the vehicle was not diagnosed or repaired. The contact called the manufacturer, who confirmed that the vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The approximate failure mileage was 137,000. The VIN was not available.

The power steering has gone out we see recalls for this make, year and model. But when we called the dealer they informed us our VIN is not included in this recall problem. But it is in the year 2009 clearly included in the recall for power steering. Why can our Escape not be included in this recall?.

The contact owns a 2009 Ford edge. The contact stated while driving 30 mph, the steering wheel became stiff. The vehicle was steered to the side of the road and inspected; however, no cause for the failure was found. The vehicle was then taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 175,000.

The contact owns a 2009 Ford Escape. The contact stated that upon his wife starting the vehicle, the "power steering assist fault" message was displayed on the instrument panel and the steering wheel failed to operate as needed. The contact was called to the scene of the failure and inspected the vehicle. The contact discovered that there was no mechanical failure with the vehicle. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a defective steering column. Upon investigation, the contact discovered NHTSA campaign number: 14v284000 (steering). The contact notified the manufacturer of the failure and was informed that the VIN was not included in the recall. The contact was then referred to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was 77,000.

Steering torque sensor failed can not be driven . Subframe rusted out. Unsafe to drive.

The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the steering wheel seized with the check engine warning light illuminated. The contact stated that the steering wheel was stiff while attempting to start the vehicle. The vehicle was taken to the dealer where it was diagnosed and determined that the vehicle had lost power steering functionality and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 223,000.

The contact owns a 2009 Ford Escape. The contact stated while driving approximately 10 mph, the steering wheel seized, with the "power steering assist fault" message displayed. The check engine and air bag warning lights were also illuminated. The vehicle was driven to an independent mechanic to be diagnosed. The contact was made aware of dtc code: b-1936 and NHTSA campaign number: 14v284000 (steering). The vehicle was repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 249,000.

The contact owns a 2009 Ford Escape. The contact stated that while driving at an undisclosed speed, the steering wheel seized with no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The vehicle was taken to an independent mechanic where it was diagnosed that the power steering failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The manufacturer was made aware of the issue and referred the contact to the nhsta hotline for assistance. The approximate failure mileage was 120,000.

Yesterday, [xxx], the power steering first temporarily went out on a curve and came back on and I was able to continue driving with power steering. After I stopped the vehicle for roughly 1. 5 hours (planned stop), it no longer worked. I was a short distance from home and returned home and parked the vehicle. I was not going a high rate of speed when the temporary loss occurred; however, there is a great accident risk for this issue, especially in a heavy traffic and/or higher speed area. I started it twice today to see if it worked and it is not working. The system message says “power steering assist fault” on the dash. This was displaying yesterday and is also today. My vehicle was manufactured in kansas city, mo and I am requesting the VIN be reviewed and included as part of the recall, 14s05a. Please assist as soon as possible so this can be resolved. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2009 Ford Escape. The contact stated that while the son was operating the vehicle the power steering malfunctioned and the steering wheel became difficult to turn in either direction. The cause of the failure was not determined. The manufacturer and local dealer were notified but no assistance was offered. The contact was informed that the VIN was not included in the NHTSA campaign number: 14v284000(steering). The contact indicated that the vehicle had experienced that same failure listed in the recall. The failure mileage was 62,000.

The contact owns a 2009 Ford Escape. The contact stated while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the electronic power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 14v284000 (steering); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown.

No powersteering went out while driving they reprogramed steering module nowit went out totally its bs on Fords part.

Complete power steering assist loss with no warning. Should have been fixed by dealer before we purchased the vehicle used with less the 4,000 miles on it. Reference recall 14s05. While driving at 45 mph to turn onto the highway experienced complete power steering assist loss.

This year and model is under a Ford motor company recall number 14s05 which is the steering torque sensor. This device when failing will cause the power steering to go out and make it almost impossible to steer. Which obviously can cause a major accident. I have called Ford motor company as well as the local dealerships and they both stated that this is a specific VIN number eligibility recall. The issue is whether or not my 2009 Ford Escape made the list is irrelevant because that is exactly what the vehicle is doing and should be serviced at Ford motor company's expense. Please advise how I can get this resolved.

The steering went out on my daughters car. When calling the dealership to find out about a possible recall as I see it's a known issue, we were told there is no recall for this car. (. . . Same car, same year has recalled many of these for this issue, why not this one?) when taking to a mechanic were quoted that a new steering column was needed, although it would have to be a salvaged part which is not safe to put another defective refurbished steering assembly especially at the quoted cost of 3k.

I was driving down the road then all the sudden halfway through making a turn the power steering went completely out almost causing me to wreck. I looked up the issue and it is on the recall list but for some reason this individual vehicle doesn't have the recall. It falls into all there peramiters for being recalled. The Ford dealership gave me the same runaround. So now it is sitting with the power steering still not working. There were absolutely no warnings that this was going to happen. Not a light or anything.

Unknown. Steering and brakes locked so I lost all control of the vehicle doing about 60 mph down the highway. Which resulted in being drove off the side of the highway through a fence hitting 2 trees before rolling twice. The airbags never deployed and both my passenger and I were taken to the hospital by ambulance. They sustained deep bruising and I suffered a closed wedge compression fracture of the l2 vertebrae and some lacerations.

The contact owns a 2009 Ford Escape. The contact stated while starting the vehicle, the vehicle was without power steering functionality. There were no warning lights illuminated. The vehicle was not taken to the dealer but was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 148,000.