Power Window Problems of Ford Escape

The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked, the message "restraint indicator lamp” was displayed. The contact’s daughter retracted the seat belt and reinserted the seat belt, but the message remained illuminated. The contact stated that the vehicle was taken to a dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. On another occasion while the vehicle was started, the rear passenger’s side window button was depressed, and the window fell inside the door. The contact stated that the vehicle was taken to the dealer where it was determined that several clips and the window regulator needed to be replaced. The front driver’s side window was previously repaired under a customer satisfaction program. The manufacturer was not notified of the failure. The failure mileage was 22,260.

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The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was stationary, the window made a popping sound and the front passenger’s side window failed to function as designed. The wrench and several unknown warning lights were illuminated. The vehicle was driven to the dealer to be diagnosed. The vehicle was diagnosed, and the contact was informed that several unstated maintenance repairs were needed. The local dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 123,145.

The contact owns a 2010 Ford Escape. The contact stated while the vehicle was parked, the front driver’s side and passengers’ side windows and the driver’s and passenger’s side rear windows had rolled down while the vehicle was turned off. No warning light was illuminated. The vehicle was taken to a dealer and the contact was informed that the cables on the window regulators were fractured and the regulator and motor assembly needed to be replaced. The vehicle was repaired; however, the failures reoccurred. The manufacturer was notified of the failure and informed the contact the vehicle was not under recall and referred the contact to NHTSA hotline to report the failure. The failure mileage was 82,703.

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The contact owns a 2020 Ford Escape. The contact stated that when the drivers door is opened a loud popping noise emaianted from the hinges. Additonally when the drivers door is ajar, the window was able to roll up and down, however when the door is closed, the window did not operate as intended. The vehicle was taken to a delaer where it was diagnosed that the door, door hinge, and the window regulator needed to be replaced. The contact stated that only the window regulator needed to be replaced. The manufacturer was notified of the failure. The failure mileage 85,125.

The contact owns a 2020 Ford Escape. The contact stated that the driver side door's hinge had disconnected making the door difficult to manage. The door emits a loud clunking noise when being opened and closed. The window had also become inoperable as a result and fails to go down past a certain point. The contact took the vehicle to the dealer who diagnosed that the door needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

The contact owns a 2020 Ford Escape. The contact stated that the driver side door had fractured at the hinge towards the bottom of the door. The window failed to go up and down. The vehicle had been taken to the dealer (don lee Ford ashburn OH) who diagnosed that the door needed to be replaced however the vehicle had not been repaired. The manufacturer had been made aware of the failure and opened a case regarding the matter. The approximate failure mileage was 45,000.

The contact owns a 2021 Ford Escape. The contact stated the driver side window failed to operate properly (open or close). The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was unknown.

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The contact owns a 2020 Ford Escape. The contact stated that there was an abnormal cracking sound coming from the front driver’s side door hinge. The contact stated that the failure progressively worsened, with the front driver’s side door being difficult to close properly. The contact also stated that the front driver’s side window failed to roll down after several attempts. Upon investigation, the contact discovered that the window failure was also related to the door failure. The dealer was notified of the failure and provided an estimate for an inspection. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 76,000.

The contact owns a 2017 Ford Escape. The contact stated while driving unknown speed, the rear passenger window was going up and down catch the contact grandson arm causing minor injuring. The contact tried to stop the window from going up and down, but the window would not stop. The contact had to driving home and it stop when the vehicle was shut down. The vehicle was taken to the dealer and the widow switch assembly was replaced, but the failure reoccurred. The vehicle was taken to the dealer again and the master window switch was replaced. The contact inquiring on recall NHTSA campaign number: 16v617000 (visibility, electrical system) and they stated that the vehicle was not included in the recall and that the contact had to pay out of pocket. The manufacturer was contacted, and they advised to file a complaint with the nhsta. The failure mileage was 57,187.

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The window just fell down inside the door. I wasn't in the vehicle at the time. This could have happened while I was driving down the road. I searched online and several other Escape owners have experienced the same malfunction. I initially thought that someone had broke into my vehicle. If Ford is aware of this problem, why haven't they remedied the problem? if this would have happened while I was driving in the rain, for instance, it would have been a disaster.

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Very disappointed by the design. Wheel well are extremely difficult to remove ice and slush they are too small and can't remove debris. Wipers in the front is not the greatest. Loses contact on windshield have a heard time seeing where I am going. Terrible wipers when purchased new wipers required. Engine having really odd noise and sluggish. I supposed they replaced the injectors. Had some torque but sounds like timing chain loose or lifters issue. Seats are not comfortable in the rear. Not enough cushion. Windows barely went up and down. Lots of give. . . Too much replaced front window motors.

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My Ford Escape is a 2009, 3 year old car with regular maintenance checks. On July 12th, I opened and closed the driver door and the window slid down. Once taken to get diagnosed, I was told the regular cable had gone out. I had it fixed and was on my way. On July 16th, just 4 days after, I was picking up dry cleaning, I put clothes in the back seat, and once the door was closed, same thing happened, window slowly slid down. No opening/closing windows to provoke it. I was told once again it was the regulator cable and needed to be replaced. Both problems exactly the same, within 4 days of each other. All mechanics and service reps told me it was very unusual that the regulator go out on such a new car. Called Ford corporate and was unable to get assistance to pay for this defect. How can a 3 year old car with no extreme use of the power windows be capable of such problems? the car is defective and Ford should've paid for the repair.

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Have a 2008 Ford Escape. At 24,000 miles the window regulator on the drivers side broke. At 28,000 miles the window regulator on the left rear window broke. The car was under warranty for both these repairs. At 45,000 the right rear window regulator broke. At 59,000 miles the drivers side window broke again. I paid for both these repairs at my local big o tires, since it was no longer under warranty. Now at 65,000 miles the front right side window regulator has broken. I called Ford customer service to complain and ask them to help pay for repair since this obviously a defective part. I was informed it would take 4 days to render a decision. I told them that was unreasonable, that I would be unable to go any where that I would have to lock my car. They returned to the phone a few minutes later and told me I am responsible and they would not cover any costs because it was no longer under warranty. I believe this window regulator is a defective part. I do not feel that I should have to continue to pay to have a defective part placed in my car. I live in arizona where it is 115 degrees. . . I never even roll down the windows, so it's not breaking due to overuse! I believe Ford should be paying for this repair.

Starting at around 15,000 miles my window regulator/motor broke in my 2008 Ford Escape. Currently in October of 2013 I have replaced all of the window regulators/motors (4 total) in my car. The windows broke at around 15,000 miles, 30,000 miles, 60,000 miles and now at 85,000 miles. When speaking with my Ford service advisor he has stated that this is a huge issue with the Ford Escapes and continues to say that is really should be a recall for this make/model. The last window broke when I was driving and sounded like a gun was fired at me and my drivers side window dropped, causing me to swerve in traffic. This is a major safety concern and should be a recall. As stated all 4 of my windows have now been replaced and they cost about $380 per window to replace. Ford customer care has been unresponsive to this issue and they should be held accountable for the lack of safety of the window motors/regulators which creates an unsafe environment for the driver and all passengers in this Ford model. I would strongly encourage NHTSA to review this claim seriously and recall this part, as Ford is creating an unsafe environment for all individuals driving this car.

- when driving 50 mph in a 2007 Ford Escape the rear driver and passenger windows were down and the contact heard a thumping noise. The failure mileage was 25. The dealer stated that there was nothing they could do about it. The current mileage was 600 miles.

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Yes, my wife and daughter and new grandson were driving down the freeway when the passenger power window just shattered. I am trying to get Ford to replace it for free. Since this is a factory problem.

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