Electric Power Assist Steering System problems of the 2011 Ford Explorer

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel became difficult to turn. The power assist warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed that the electric power steering (eps) needed to be replaced. The vehicle was not repaired. The contact referenced the manufacturer campaign number 15n01: electric power steering (eps). The manufacturer was notified of the failure and the contact was informed that the recall expired and to call the NHTSA hotline. The failure mileage was approximately 80,000.

The contact owns a 2011 Ford Explorer. The contact stated while his wife was driving at approximately 60 mph, the vehicle lost power steering functionality. The driver was able to safely pull over and stopped the vehicle. The contact stated that the hydraulic system failure warning light was illuminated. The driver turned the vehicle off and, on several times, and the power steering functionality returned. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the electric power steering gear needed to be replaced. Additionally, the mechanic stated that the failure was similar to NHTSA campaign number 14v286000 (steering) and 14e001000 (steering) however, the VIN was not included. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 148,000.

The contact owns a 2011 Ford Explorer. The contact stated while reversing out of her driveway, the steering wheel became difficult to turn. The vehicle was able to be restarted and regained functionality. The contact stated that the power steering assist message was displayed. Upon investigation, the contact associated the failure with NHTSA campaign number: 14v286000 (steering) however, the VIN was not included. The vehicle was taken into a local dealer where it was diagnosed with needing the power steering control module software to be updated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at a low rate of speed, the power steering locked as the power assist warning light illuminated on the instrument panel. Due to the failure, the contact had the vehicle towed to his home. The contact then had the vehicle towed to a dealer where he was informed that the extended warranty on his vehicle had expired. The contact then had the vehicle towed to an independent mechanic who informed him of NHTSA campaign number: 14v286000 (steering) however, the VIN was not included. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the mechanic. The failure mileage was approximately 100,000.

The contact owns a 2011 Ford Explorer. The contact stated while at a standstill, the steering wheel was difficult to turn. The contact stated that the power steering warning message was displayed on the instrument panel. The vehicle was taken to a local mechanic and was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 195,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 30 mph, the power steering and traction control warning lights illuminated on the instrument panel and the power steering assist failed to operate. The contact used excessive force to steer the vehicle while driving to the dealer. While at the dealer, the contact was informed that the vehicle was previously serviced under NHTSA campaign number: 14v286000 (steering). The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 89,000.

The contact owns a 2011 Ford Explorer. The contact stated that when backing out of the driveway the power steering failed. As a result, the power steering assist fault and service steering advance tract lights illuminated on the instrument panel. The vehicle has not been taken to a dealer. The manufacturer was made aware of the failure. The failure mileage was 87,417 and the current mileage was 87,437. Pm.